East Lake Nursing & Rehabilitation Center

titis

Kitchen manager serves hard dry food

browniiis

My mother has been there three days. Two of the days I get a call saying she fell trying to go to the bathroom by herself. I walk in and she is sitting in a walker without underwear or pants on. The call light was on for 20 minutes and no one came in to see if something was wrong. Floor was dirty every day that I visited. Patients are served on a styrofoam plate.

Debra

I had a pretty good opinion of East Lake Nursing & Rehabilitation Center. My father was there for rehab after a fall, and the physical therapists, occupational therapists, and aides were very good. One of the aides actually took me into their Alzheimer's unit to see what it was like, and it was a very nice area. I'm talking about the private pay patients. The cleanliness and everything, we didn't have any concerns about that, but he didn't like the food. They did have some activities, but he was not really terribly interested in participating in them because he was in pain. They have a private room for when you want to bring in family, they have activity rooms, and they have a beauty shop and barber services as well.

Sanford

East Lake Nursing & Rehabilitation Center is a very nice facility. My wife is getting good service over there. She can't stand and she can't walk, so she doesn't get involved in any of the activities, but they have a nice activities group and they take the residents to various places. They're bringing her down to see my place and to have lunch here. I eat lunch with her and the food is very good.

kittengray

My experience at this facility as a resident was mixed. One thing that was alarming to me was the med errors that happened to me within the first 3 weeks I was there. I always checked the meds I was given, as I know what they should look like and their purpose. Two times I was given medications I did not recognize. I refused them. Another time I was given a double dose of a medication. I accepted only one of the capsules. I reported these events to the Director of Nursing.. I don't know how to fix this problem. If a resident has a cognitive malfunction, and does not have a family or friend to advocate for him or her, I guess nothing much can be done. For the most part, patient care was more than adequate. I believe the nurses and CNA's really liked the residents and providing quality resident care was a calling to them. . But the ratio of CNAs to residents was seriously compromised. Often there was only one CNA working 2 halls. I believe this is an administrative problem. One afternoon I heard a resident about 4 doors down from me calling for help. This went on for at least 15 minutes. I went to her room to discover that she was in the bathroom and could not help herself. I alerted the nurse who told me the only CNA on duty was giving someone a shower. The nurse then took care of the resident. The food was not always appetizing. Vegetables were overcooked. There was the option of sending it back but after waiting an hour or more for food to be served, sending it back only made the wait longer. At times, the food was cold when it reached the resident. Residents were asked about their likes and dislikes. This information was printed out and a copy was given to each resident at each meal However, it is doubtful that the kitchen staff paid any attention to the printouts because more often than not, the "dislikes" were served. The Physical Therapy was excellent. I'd give it 5 stars!. The therapists were skilled, compassionate and encouraging! I couldn't ask for any better!. The activities program is a plus. There were musical entertainment; a church service, games and discussion groups. The facility has wifi for residents. Several of the hallways were lined with empty wheelchairs, making it difficult to navigate, especially for those who used wheelchairs. The bathrooms are too small to permit a wheelchair to turn around.

Linda670264

I wouldn’t recommend East Lake; I wasn’t satisfied with the way things were there. I was there every day, and he was taken care of, but when he passed, they started sending me all kinds of bills from there that I don’t feel like we owe. They could be a little cleaner for one thing, and secondly when we took him in there, they didn’t clean. The first months we paid out of pocket because he has a little bit of money in the bank, and then after that Medicaid was supposed to pick up, but he passed away. He was only there 17 or 18 days. After he passed away, I thought we would be getting a refund for the money that we had overpaid, and they send us bills for things that they come up with that we had pay out of pocket. They took all the money that was supposed to be a refund. I felt like it should be a refund, and my sister felt too as well. When I went in there, I told him that he had a 9 day supply of his medications that he took at home, and I was told that I could take them over there, but when I asked one of the nurses one day about the medication giving, she said that "By law we can’t do that." I am not pleased with them. I thought it would be a good place, but I personally wouldn’t recommend that now.