"My dad was at Truewood by Merrill, West Covina, for a month until he passed away. My mom is still there. She is still in the studio apartment that they have, but it is now above her income level. It's a beautiful place. It's very nice. I really like it.
The experience started slow for my mom because you have to consider that it's very personal for the seniors coming in. It is a new way of life. However, from the receptionist to the director, everyone is so welcoming and so personable. They have several activities during the week. The first month is hard. Sometimes, seniors don't want to come out, but they make everyone feel comfortable. It is a struggle for my mom getting in and out. First it was because my dad was sick and she didn't like to leave him in the room, and now it's because he's gone, and she's got to start all over again. However, every worker down to the kitchen staff is amazing. They make you feel like family there.
They give you the weekly menus, and on the opposite side of it, there is a list of all activities for the whole week. They have special events where they have people come out. I'm welcome to go there any time and hang out with my mom. They have ways that you can order additional plates for your family; there's a small cost, but it's lovely to know that I can go sit down and have dinner with her.
It doesn't feel overwhelming. The building looks smaller than it is when you're looking from the outside, but when you get in, the openness, the cleanliness, and the friendliness are so inviting that once I started walking around there, I knew I was going to like the place.
I like the fact that their activity area is open and very close to the seating area for the kitchen where everyone eats. It doesn't feel like you're walking into a small room to do activities. They have a pool table in there, too. There's like a movie event room where they have movie chairs set up. We could sit down and watch movies. They go to church and read from the Bible, too. I have been invited to sit there and play bingo with them.
There is a salon in there. If you call in and make an appointment, they will come do your hair for you, so that's cute. There's a small exercise room that has two treadmills, little dumbbells, and resistance bands. Diana, the activities director, took videos of my mom doing bass yoga. They have big yoga balls and little sticks, and she's playing music. They do their best to pull their residents out.
If you have a parent or an elder who is a little bit far gone, activity reminders and meal reminders are in those care level plans where they will go to your room and say, 'Hey Mary, we're doing bingo. Come on. Let's go play, and let's go hang out.' They do it in a fun, light way. It's not like, 'Okay, you got to join.' It's not robotic. It's very family and friendly oriented.
What's awesome is that they have meetings there for the residents to speak up about what it is that they may want to enjoy. It's not just about the kitchen staff, it's really about the residents coming together and speaking up and talking about some different things that they would like to have. I think the food is great. I also love that they do omelet bars and special events.
The building is amazing. I think the furniture that they have is amazing, too. There is an outdoor area off to the side of the building. There is a seating area that looks like it could be wonderful, but the lawn furniture they have out there is severely broken down, very dusty, and dirty. Maybe when the summer comes around, they'll fix it up. Even for the winter, it is a little bit of an eyesore. The inside of the building is immaculate.
The cost is a bit high, but I'd have to say I can't complain, because all utilities are included plus cable. They also give each of their residents a Life Alert bracelet. It's free. It comes with your rent. They have their own bus to get back and forth to appointments and to store runs. It's amazing. Of course, they provide all their foods, like breakfast, lunch, dinner, snacks, desserts, and drinks. I think $2900 is not a bad price point with all of that being included. The only thing that's left over for the residents to do is buy their own resources for their room like toilet paper, lotion, soap, and whatever they need. It is difficult for seniors on a fixed income to get to $2900, but the truth is you get what you pay for. I might go cheaper, but it may not be as wonderful as this place."