Truewood by Merrill, West Covina

Sandra

My cousin has moved into Truewood by Merrill, West Covina. I like the layout of the community and of her unit. She has a one-bedroom unit. It was upgraded. The staff there is very, very nice and accommodating. They're like one big family in the community. She's independent, but they're very accommodating with her mental stability. They have a lot of things going on. They have movie nights for the residents, they plan trips, they do bingo, and they have Scrabble. She's able to shoot pool. They have crafts. One of the residents is teaching the ladies how to crochet. The event coordinator will come and get her out of her unit to participate in different things. She likes playing bingo and playing cards. Church service on Sundays is optional. They're always doing something for the residents. Every Thursday, they have a breakfast buffet, which is nice. During the first month of her residence, the family members are able to come and eat free with her, so that's nice. Everything is nicely kept up. The food is very good. They take a lot of time with the residents there. She's there independently, but they have staffing there to accommodate the residents if needed, to help them bathe and dress and make sure they take their medications.

Robert

I felt so comfortable visiting here. I felt like it was home. I took my dog with me because they said they were pet-friendly and I loved the place. Everybody was just in a good mood. They were singing along in the lobby and I saw the way the people were acting towards the residents and they were great. The grounds and everything about it were beautiful. They were nice, easy to access, and clean. It's perfect. It's just not what I want right now. Someday maybe, since I still wanted to do my own stuff.

Laverne

I toured and they had the most amenities out of the places I visited. They had the option of having care coming in versus having to take somebody out. They had little trips going to different places, and they have a facility there for parking your car if you wanted to -- if you're still in that mode. It just seemed like they had different things that would have been going on were it not for COVID; those kinds of things are very important for older people. The staff were very nice. You can make the apartments your own, and if you really needed, you could borrow from them if you didn't have the right size -- like my couch would not fit in there. They don't seem to provide any kind of cooking facility inside the room. They had a small refrigerator. I could see the people interacting with each other in a really nice manner. One staff member was able to kind of tease back and forth while talking about what they were doing that day. It was just kind of nice watching the interaction between the staff and the clientele there. I rate them highly because of the overall appearance, the camaraderie between the staff and the clientele, and the amenities that were offered there. It was a country-living kind of place. There were places out there where you could walk along the sidewalks or on small trails. It wasn't in woods or anything; it just had more of a country feel to it, and that appealed to me.

reviewer0312

It is very nice, but more geared towards being a retirement place. My dad didn't like the fact that my mom have to take one elevator, then through an area, then up another elevator. It wasn't a very direct way to get to the rooms, and it's a large community. The staff who accommodated us was very helpful and very nice, it was a very pleasant experience. We checked the dining area and it was lovely. It was a very nice place, but it's just a little bit too big for my dad. We also checked the rooms.

Reviewer

It was a good facility, but it's very close to the freeway, so you get the noise from that. It's close to a brand-new gym and community center and I thought that was nice. It's a pretty big facility that you could go to. The apartments were OK. They were playing Bingo, and they have a library. They didn't have a speaker at the time, but they did tell me they have them as well. They have a small exercise room and activity rooms.

Regina428157

It is a very nice place, and it's very clean, modern, and upgraded. The staff is very nice, the dining room is huge, and the rooms that they have -- even the studios -- are good sizes. It was elegant. I would recommend it to anyone.