Truewood by Merrill, West Covina

From what I saw, Bridgecreek looked very clean and organized. The lady that helped us take a tour was very knowledgeable. We sat down with her and the manager. They were very open about the costs. They were very, very informative, very nice, and didn't overpressure. I was also very happy with the way that they served the food. It was more like a restaurant style, where they had someone to take your orders. They have many choices for breakfast, lunch, and dinner. It was more of a feeling like you were in a restaurant, instead of an assisted living housing. I was very, very pleased with all the things that were included in the price. They had a library, a movie room, a little gym, an activity room, a dog park outside, and plenty of other activities. The rooms were great. I looked at a one-bedroom and a studio. The studios were very impressive, as they were very large. The areas were very clean. They were freshly painted and very modern. The apartments that I looked at were more modern and spacious with big closets and storage.

My mother-in-law moved into Bridgecreek in West Covina a week and a half ago. It's an independent living and she's in a 1-bedroom apartment. She loves it, she's very happy, and the community is very welcoming. She has made many friends already and loves the food. Her room is nice and she loves it. They have a church, she's attended and likes it. They have bowling, cards, and group get-togethers. That's all she's participated in right now, the social gatherings and the bowling. They have a piano and some people play it so she enjoys sitting around listening to that too. Right now, it's in the process of renovation so they're outside painting and replacing stuff inside too. They're placing new carpets, new paint, and workers are in there.

Bridgecreek seemed nice, and the price was a little more affordable than others. The staff during the tour was very helpful and informative. The room was comparable to the other places in terms of size. It had a little refrigerator and a patio area. They showed me their schedule of their social hours, and the activities that they do. They do movie nights, poker, and music.

I felt so comfortable visiting Bridgecreek. I felt like it was home. I took my dog with me because they said they were pet-friendly and I loved the place. Everybody was just in a good mood. They were singing along in the lobby and I saw the way the people were acting towards the residents and they were great. The grounds and everything about it were beautiful. They were nice, easy to access, and clean. It's perfect. It's just not what I want right now. Someday maybe, since I still wanted to do my own stuff.

My father just moved into Bridgecreek. On the virtual tour, it seemed nice. Everybody's very caring, but as soon as we got set up, a lot of things weren't done according to plan. They knew that we're moving in, but not a lot was ready exactly. However, they've done a lot to try to make up for it. The staff is super nice. It's a very nice area, too. He likes the food a lot; he says it's quite good. They have movies on Sundays, bingo, they have a pianist coming, and they constantly have things going on. They have a gym. They're very, very close, like a mile away from Target, Walmart, IKEA, and the 99 Cent Store, and old people love that. It's right next to the West Covina Plaza. There's a lot of places they can go to and it's very walkable. They have signs all around the neighborhood for horse crossing, so I think there's like a trail nearby. It's pretty scenic at the actual venue itself. The clientele, while mostly Caucasian, is mixed. My dad's Filipino, so there are a few Filipino people there, and he feels very happy about the fact that he's made friends like off his second day there, so that's nice.

I toured Bridgecreek, and they had the most amenities out of the places I visited. They had the option of having care coming in versus having to take somebody out. They had little trips going to different places, and they have a facility there for parking your car if you wanted to -- if you're still in that mode. It just seemed like they had different things that would have been going on were it not for COVID; those kinds of things are very important for older people. The staff were very nice. You can make the apartments your own, and if you really needed, you could borrow from them if you didn't have the right size -- like my couch would not fit in there. They don't seem to provide any kind of cooking facility inside the room. They had a small refrigerator. I could see the people interacting with each other in a really nice manner. One staff member was able to kind of tease back and forth while talking about what they were doing that day. It was just kind of nice watching the interaction between the staff and the clientele there. I rate them highly because of the overall appearance, the camaraderie between the staff and the clientele, and the amenities that were offered there. It was a country-living kind of place. There were places out there where you could walk along the sidewalks or on small trails. It wasn't in woods or anything; it just had more of a country feel to it, and that appealed to me.

My mother-in-law presently lives at Bridgecreek. She doesn't like the food there, so that's why we're going to find a new place for her. The food is poor. The staff is excellent. They had cards, bingo, and singing. It's their food that's making her wanna move, other than that, it's OK.

Bridgecreek did not appeal to me at all. The individuals there seemed more compromised physically and mentally than what I expected. I thought the accommodations were terrible. They were on the freeway, and they were doing work on the freeway. A lot of the off-ramps were blocked, it was dusty, and the traffic was terrible. The staff was friendly, but I did not like the level of clients that were there. I would not recommend it.