I have a family friend who resides at this facility. I enjoy coming to visit, the staff are friendly and very welcoming. We have been able to share a meal together in the dining room and the menu had a lot of options, After the meal we enjoyed a musical activity which was entertaining. The facility appears to be very clean and free of odors. It seems like the staff have multiple jobs like giving care, working as the waitress in the dining room and giving the medications but they seem happy and interested in the patients. My friend loves living there and I would highly recommend anyone to Brookdale Conway.
Brookdale Conway Orlando, FL
Offers Assisted Living and Memory Care
23 Reviews
5501 East Michigan Street, Orlando, FL 32822
Call
(800) 385-2527
Reviews of Brookdale Conway
Assisted Living Reviews for Brookdale Conway
March 03, 2017
I visited this facility
February 18, 2017
I am a friend or relative of a current/past resident
It pains me to even give this facility even 1 star. They are only concerned about the money and don't be mislead, they certainly do not care about your loved ones-especially the Alzheimer's unit which requires the most compassion. I found this facility to be managed by incompetent people who did nothing to help my sick loved one. They constantly reassess patients to raise prices with no reason. They lack all communication skills with deal with the families making a very uncomfortable relationship. In the end, my poor terminally ill loved one was evicted like a criminal from this facility for no valid reason other they our arguing the constant extreme rate increases without any changes in care. Run don't walk away from Brookdale Conway and find a place that cares.
Provider Response
We appreciate you taking the time to share your feedback. We are committed to providing the highest-quality service and care for each resident and have shared your feedback with our regional team. We would truly like an opportunity to discuss this with you personally and hope you will call us at 877-400-5296.
October 11, 2016
I am a friend or relative of a current/past resident
We placed my father-in-law into Brookdale Conway. We like it. Everyone is very nice. It’s clean. The rooms are really nice. My father-in-law has a private room. He gets a choice of what he wants for dinner and lunch. He gets a choice of menu. Everyone has been really nice. They have different activities, but I’m not really up to date on all of them. They have a movie room and an activity room, and they have a lobby where they serve chocolate chip cookies everyday or every other day. They have a man that comes in and plays the piano. They do have different people that come in and entertain them. The room is spacious and clean. It has a nice bathroom. They made it very convenient for them with the handles in the shower. It was made for an older person, and they made it more secure. It is really handicap-accessible.
August 17, 2016
I am a friend or relative of a resident
My father-in-law is at Brookdale Conway. The place is nice and clean, and everyone is nice and takes good care of him. They have a lot of activities going on, like bingo, movies, and puzzles. They have a menu to choose from, and the food that I ate was good.
February 10, 2016
I visited this facility
We visited Brookdale Conway for my mother-in-law. It was nice. They were very nice. I had an appointment with the director, and I would recommend it to anyone. However, my mother-in-law passed away, and we weren’t able to follow up. Everybody was very helpful, very polite, and very nice. It seemed like a nice place for anyone could be. The dining area was very clean, and nice. They had a nice menu for the elderly people. They did have nice things; they had movie nights and happy hour. They had all sorts of little things.
February 09, 2016
I am a friend or relative of a resident
My father-in-law is at Brookdale Conway. We have been very happy there, and my father-in-law has been happy with it. They have a very good administrator, and she has been very nice to work with. My father-in-law’s room is great. It is like a mini apartment. It has a bedroom, a living room, a bathroom, and cupboard for a kitchen. We have eaten at Brookdale Conway, and it is good. My father-in-law is happy with it too. They take the residents shopping. They have bingo, and movies. My father-in-law has been a pastor all his life so he leads a Bible study there, and some of the residents come to that. He enjoys that a lot. He is very happy there, and he loves the staff. They feel like a family to him.
September 28, 2015
I visited this facility
The thing that I liked the best about Brookdale Conway was it was just one level, so there were no elevators to worry about, it was not a multi-story. We didn’t, unfortunately, get a chance to eat there, but they had a new system with their food. They had a new chef; they had a master chef. Their prices were too high for my mom, and that’s nothing against them. It’s just not in her price range. It was very nice and in a quiet area with lots of trees. Even their smallest room -- which was a studio -- was too expensive for my mom and what she would be able to afford. But it was OK; it was just a typical studio, not a super large one.
July 14, 2015
I visited this facility
I went to visit Brookdale Conway. The staff was nice, but I did not like the location. The dining area was OK. They had different kinds of activities.
July 06, 2015
I visited this facility
Brookdale Conway looked dirty. The lady who showed us around was very nice and hospitable. I was impressed with the dining room because it looked like a restaurant.
April 20, 2015
I visited this facility
I was able to visit Brookdale Conway. The place seemed very clean, but one of the things that bothered me there was that it was too quiet, and none of the residents were talking to each other. There was an activities calendar posted, but there were no visible signs of activity. It was too quiet, and it felt to me an empty hospital. The staff was very polite, cordial, and friendly.
Provider Response
We are sorry to hear that you felt the lifestyle at Brookdale Conway was not active enough. The goal of our staff is to ensure that residents receive the assistance they each need while allowing them to live as independently as possible. Brookdale Conway has a Resident Program Director to engage the residents and ensure they are living an optimum life. If you would like to contact us to discuss Brookdale Conway or another Brookdale community, we hope you will call us at 877-400-5296.
March 31, 2015
I visited this facility
We went to Brookdale at Conway and I saw that they need additional staff. Their patient with memory problems who just wandering through the day. They were going to other patient's room and disturbing those patients who are sleeping. They weren't providing enough supervision for their memory patients who wandered the hall and were disturbing other patients.
Provider Response
Thank you for taking the time to share your concerns. Please be assured that the safety and well-being of our residents is our first priority. Your concern is being reviewed. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.
January 29, 2015
I am a friend or relative of a resident
They're pretty good. It's not easy for my mother or for me, but we're getting used to it. It's not an ideal place, but it's OK. The room is OK; it's a studio, and it's small, but it has a nice window. The food is kind of repetitive, but it's OK. They have activities, but my mother isn't participating in a lot of them. I chose Brookdale Conway primarily for their proximity to my house. The staff isn't bad, the place is clean, and the food is fairly good.
January 13, 2015
I visited this facility
We looked at Brookdale Conway, and it seemed really dated. We did not like it at all. The rooms were small, they did not really have anything available, and it was just outdated. So we did not investigate further than that. This is just an impression from walking around the facility. I did like the courtyard that they had, and if they try to grow some gardens and have the residents be involved in that, I think it will be kind of neat.
Provider Response
We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.
May 30, 2014
I am a friend or relative of a resident
I've been to Emeritus. I pass them every day, and I knew it was a senior living facility. I loved it. It's beautiful. The staff seems to be very good. I didn't see any problems. The rooms were either an individual or a dual. Spacious. They were very good with a lot of family personalization. They have arts and crafts, cards, movies, games, books. I like that it was clean.
April 21, 2014
I visited this facility
I visited Emeritus. I liked it, and I liked the staff. Everyone seemed friendly and helpful, and I didn't see anyone standing around. It seemed like everybody was doing something. The rooms were nice and comfortable. I was looking at a bedroom, a sitting area, and a little alcove that you could put a dresser or a TV in. I didn't eat there, but the dining room was comfortable, and once a week, they had a special menu. The menus looked good.
They had some exercise programs, some crafts programs, and games. When I went, they were gearing up for a Western night. They were going to have a Western Chuck wagon barbeque thing and music. You can hear the band coming in. They were doing some square dancing for those who knew how to dance. They had interesting activities. I was ready to move in myself.
March 27, 2014
I am a friend or relative of a resident
I had my father at Emeritus at Conway. We chose this facility because it's near to us. The staff is very helpful and very informative. They have lots of resources to help you with the process. The environment is very clean, and they have scheduled activities for most of the day every day, but I think they need to improve on their parking lot.
February 28, 2014
I visited this facility
Emeritus Conway is a decent place. The staff was very helpful in the transition from hospital to the facility. It's not fancy. They could spruce it up a little bit. But they did a good job with holiday decoration. I think the staff does a pretty good job.
January 31, 2014
I am a friend or relative of a resident
I was able to visit Emeritus at Conway and I wasn’t very impressed with this facility. For me it was depressing. It was dark and it wasn’t cheery. I visited a friend that was there, talked to her, and I just felt very depressed. That particular visit made me say I don’t any part of my family to be there. The rooms were small, but I don’t know how big they are supposed to be. And also I didn’t see a bathroom associated with the room that I went to. The menu to me seemed okay, but their dining room needs to be upgraded. I think this facility needs to be brighter and more cheery.
November 27, 2013
I am a friend or relative of a resident
I visited mom at Emeritus at Conway and the facility seemed nice. She shares a room with someone else and their room was spacious. I wouldn't call the facility exceptional, but I won't call it bad either.
April 18, 2013
I visited this facility
My daughter told me about Emeritus so I checked it out since it was near my house. I liked the overall appearance. It was very clean, modern and up-to-date. I talked with the administrator and I liked the way she treated me. She was very professional yet I could tell she was also compassionate. I liked the way she managed the place. I also spoke to the staff through the telephone and they seemed caring and helpful. There were round the clock doctors, nurses and physical therapists. It looked like they had all what our mother needed. I was really impressed. They just did not have any vacancy.
December 16, 2012
I visited this facility
I visited most of the Emeritus facilities. I have to say that at first glance, Emeritus at Conway is not very impressive. The facility is kind of shabby and the buildings need repair and not really impressive looking. However, the food is really good and the staff is highly-trained. So if I have to choose between a better building or a better staff, I have to go with the better staff.
May 08, 2012
I am a friend or relative of a resident
I placed my Mother at Emeritus due to COPD and Alzheimers. She lived there for the better part of a year and I must say I have never been around more caring and patient staff in my life. They would have parties on special holidays and my whole family would go and we were all treated just like family.
It's a tough choice and in the Orlando area there are numerous facilities to chose from.
I have to say that I couldn't have picked a better place for my Mom. She passed last Oct. but I must say that everyone at Emeritus at Conway did everything they could think of to help my Mom.
April 17, 2012
I visited this facility
The Emeritus at Conway assisted living facility looked like a very nice colonial style motel. The park-like atmosphere on the surrounding grounds was very pleasant and had nice seating areas.
The main foyer had a friendly, airy and nicely decorated receiving area.
All of the communal areas had activities occurring, from reading to games and other social interactions. All of the residents seemed to be enjoying themselves.
The residents are taken to surrounding areas to enjoy the many events and happenings in the region, from nature walks to beach excursions, to fine dining, shopping and entertainment venues.
The residents may take exercise classes such as yoga and aerobics, or use the weight training and other equipment. They may also enjoy the outer walk ways around the building and courtyard. The seniors are encouraged to enjoy physical activity as much as possible.
The living suites were bright and cheerful with nice color schemes. All were a nice size and very well designed and personalized.
The food choices looked nutritious and delicious. The regular snacks also looked great and are offered continually and whenever requested.
All of the seniors looked very well cared for and seemed quite content living within this environment - which was sensibly and nicely designed.
Services and Amenities of Brookdale Conway
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
- Housing Extra: 2 Room Suite (Bed Room, Bath Room & Sitting Area)
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
General
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 9286
About Brookdale Conway
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience. .
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Assisted Living Facility #9286
What Makes Us Special
We have a beautiful enclose courtyard that residents can enjoy. Our staff is 2/3 Spanish speaking for our bi-lingual residents We offer "family night" events monthly- no fees charged for these festivities
Map of Brookdale Conway
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