Brookdale Conway Orlando, FL

Offers Assisted Living and Memory Care

22 Reviews

5501 East Michigan Street

Orlando

32822

Brookdale Conway

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3.9 22

Donald 2022-03-26 My tour with Brookdale Conway was very good. What they have to offer is pretty much perfect for my relative. They start at assisted living. They offer more for the retiree than they do for just independent living. The rooms were adequate for what she needs at the moment. The staff was very friendly and nice, and they followed up. I liked it better than any of the rest we visited because the other ones were multilayered. Brookdale is just one single floor, and it would be easier for her to navigate that. I visited this facility

5 5 1

David 2021-12-10 I chose Brookdale Conway for my parents because it was affordable, and we like the way it looked. It looked like a hotel. They moved in right around the middle of the month. I would give them a 5 because they're caring individuals. My parents love the dining services. They have laundry and housekeeping that they've been very happy with. They love the food. They haven't taken advantage of the activities yet. They've been unpacking and getting situated, so they haven't done any activities. They have a courtyard and a salon. I am a friend or relative of a current/past resident

5 5 1

Patricia 2021-09-15 My mother is currently a resident at Brookdale Conway. They've actually been wonderful. When I went there, they cared more about my mother than the money part of it. They have been absolutely wonderful because my mother has been having a little difficulty transitioning over there. I have nothing but glowing things to say about them. This is all new to me. We put her in the memory care with the locked doors, and Mother had a problem over there, so they assessed her and everything. Now she's over in the assisted living part. They have been helping me every step of the way. Vanessa and Jeanie, they've been absolutely wonderful. Food always smells good in there, but with my mother transitioning she's not eating a whole lot, but they said she's eating, so that's a good sign. They have somebody who does their hair, or a salon that opens once a week. They play bingo, and they do paintings, my mother likes that kind of stuff. They have really good music all the time when I come in. They have puzzles, and they have an activity room and stuff. Even though it's killing me, I'm trying to get my distance from up until she gets acclimated over there, but I know she's safe and well taken care of, and that I know that's the right place for her to be. I am a friend or relative of a current/past resident

5 5 1

Michael 2021-09-05 The tour at Brookdale Conway is very good. We have actually chosen to go there. My mother will be moving there. My mother and I both like the facility. We like the staff that we interacted with. One of the biggest benefits is that it is close to my house and to where her granddaughter will be living. It is close so that my daughter can still check up on her grandma. The facility was very good. The rooms were good. Everything was clean. The room was more like a studio. There's more than one type. My mother will be moving into a semiprivate room, which has a divided area and is not totally closed off; it is two separate areas. Each roommate has her own closet, her own ceiling fan, and a wall dividing most of the area. There is some semi-privacy between the two roommates. There is a courtyard, and they have a reading area. There are three floor plans. I visited this facility

5 5 1

Sabrina 2019-09-03 I like Brookdale Conway very much. The staff is very caring and very helpful. My father seems to love them very much and he's thriving. He has a private room which is very nice and clean. It's a nice community. We tried dining there and the food was very good. They take the residents out to go shopping, they take them on trips to the museum, they have exercises, movie nights, a social evening on Fridays, and all kinds of different things. They have a lot of activities. I am a friend or relative of a current/past resident

5 5 1

janeanns 2017-03-03 I have a family friend who resides at this facility. I enjoy coming to visit, the staff are friendly and very welcoming. We have been able to share a meal together in the dining room and the menu had a lot of options, After the meal we enjoyed a musical activity which was entertaining. The facility appears to be very clean and free of odors. It seems like the staff have multiple jobs like giving care, working as the waitress in the dining room and giving the medications but they seem happy and interested in the patients. My friend loves living there and I would highly recommend anyone to Brookdale Conway. I visited this facility

5 5 1

dcmb 2017-02-18 It pains me to even give this facility even 1 star. They are only concerned about the money and don't be mislead, they certainly do not care about your loved ones-especially the Alzheimer's unit which requires the most compassion. I found this facility to be managed by incompetent people who did nothing to help my sick loved one. They constantly reassess patients to raise prices with no reason. They lack all communication skills with deal with the families making a very uncomfortable relationship. In the end, my poor terminally ill loved one was evicted like a criminal from this facility for no valid reason other they our arguing the constant extreme rate increases without any changes in care. Run don't walk away from Brookdale Conway and find a place that cares. I am a friend or relative of a current/past resident

5 1 1

Betty300355 2016-10-11 We placed my father-in-law into Brookdale Conway. We like it. Everyone is very nice. It’s clean. The rooms are really nice. My father-in-law has a private room. He gets a choice of what he wants for dinner and lunch. He gets a choice of menu. Everyone has been really nice. They have different activities, but I’m not really up to date on all of them. They have a movie room and an activity room, and they have a lobby where they serve chocolate chip cookies everyday or every other day. They have a man that comes in and plays the piano. They do have different people that come in and entertain them. The room is spacious and clean. It has a nice bathroom. They made it very convenient for them with the handles in the shower. It was made for an older person, and they made it more secure. It is really handicap-accessible. I am a friend or relative of a current/past resident

5 4 1

Betty048870 2016-08-17 My father-in-law is at Brookdale Conway. The place is nice and clean, and everyone is nice and takes good care of him. They have a lot of activities going on, like bingo, movies, and puzzles. They have a menu to choose from, and the food that I ate was good. I am a friend or relative of a resident

5 5 1

Nadia4 2016-02-10 We visited Brookdale Conway for my mother-in-law. It was nice. They were very nice. I had an appointment with the director, and I would recommend it to anyone. However, my mother-in-law passed away, and we weren’t able to follow up. Everybody was very helpful, very polite, and very nice. It seemed like a nice place for anyone could be. The dining area was very clean, and nice. They had a nice menu for the elderly people. They did have nice things; they had movie nights and happy hour. They had all sorts of little things. I visited this facility

5 5 1

ARD 2016-02-09 My father-in-law is at Brookdale Conway. We have been very happy there, and my father-in-law has been happy with it. They have a very good administrator, and she has been very nice to work with. My father-in-law’s room is great. It is like a mini apartment. It has a bedroom, a living room, a bathroom, and cupboard for a kitchen. We have eaten at Brookdale Conway, and it is good. My father-in-law is happy with it too. They take the residents shopping. They have bingo, and movies. My father-in-law has been a pastor all his life so he leads a Bible study there, and some of the residents come to that. He enjoys that a lot. He is very happy there, and he loves the staff. They feel like a family to him. I am a friend or relative of a resident

5 5 1

Jayne8 2015-09-28 The thing that I liked the best about Brookdale Conway was it was just one level, so there were no elevators to worry about, it was not a multi-story. We didn’t, unfortunately, get a chance to eat there, but they had a new system with their food. They had a new chef; they had a master chef. Their prices were too high for my mom, and that’s nothing against them. It’s just not in her price range. It was very nice and in a quiet area with lots of trees. Even their smallest room -- which was a studio -- was too expensive for my mom and what she would be able to afford. But it was OK; it was just a typical studio, not a super large one. I visited this facility

5 4 1

Anonymous110812950 2015-07-14 I went to visit Brookdale Conway. The staff was nice, but I did not like the location. The dining area was OK. They had different kinds of activities. I visited this facility

5 2 1

Caring109495950 2015-07-06 Brookdale Conway looked dirty. The lady who showed us around was very nice and hospitable. I was impressed with the dining room because it looked like a restaurant. I visited this facility

5 2 1

Caring104283250 2015-04-20 I was able to visit Brookdale Conway. The place seemed very clean, but one of the things that bothered me there was that it was too quiet, and none of the residents were talking to each other. There was an activities calendar posted, but there were no visible signs of activity. It was too quiet, and it felt to me an empty hospital. The staff was very polite, cordial, and friendly. I visited this facility

5 3 1

Caring104460150 2015-03-31 We went to Brookdale at Conway and I saw that they need additional staff. Their patient with memory problems who just wandering through the day. They were going to other patient's room and disturbing those patients who are sleeping. They weren't providing enough supervision for their memory patients who wandered the hall and were disturbing other patients. I visited this facility

5 2 1

Caring65780450 2015-01-29 They're pretty good. It's not easy for my mother or for me, but we're getting used to it. It's not an ideal place, but it's OK. The room is OK; it's a studio, and it's small, but it has a nice window. The food is kind of repetitive, but it's OK. They have activities, but my mother isn't participating in a lot of them. I chose Brookdale Conway primarily for their proximity to my house. The staff isn't bad, the place is clean, and the food is fairly good. I am a friend or relative of a resident

5 3 1

Ray20 2015-01-13 We looked at Brookdale Conway, and it seemed really dated. We did not like it at all. The rooms were small, they did not really have anything available, and it was just outdated. So we did not investigate further than that. This is just an impression from walking around the facility. I did like the courtyard that they had, and if they try to grow some gardens and have the residents be involved in that, I think it will be kind of neat. I visited this facility

5 2 1

Sandra83338850 2014-05-30 I've been to here. I pass them every day, and I knew it was a senior living facility. I loved it. It's beautiful. The staff seems to be very good. I didn't see any problems. The rooms were either an individual or a dual. Spacious. They were very good with a lot of family personalization. They have arts and crafts, cards, movies, games, books. I like that it was clean. I visited this facility

5 5 1

Cindy44 2014-04-21 I visited and I liked it, and I liked the staff. Everyone seemed friendly and helpful, and I didn't see anyone standing around. It seemed like everybody was doing something. The rooms were nice and comfortable. I was looking at a bedroom, a sitting area, and a little alcove that you could put a dresser or a TV in. I didn't eat there, but the dining room was comfortable, and once a week, they had a special menu. The menus looked good. They had some exercise programs, some crafts programs, and games. When I went, they were gearing up for a Western night. They were going to have a Western Chuck wagon barbeque thing and music. You can hear the band coming in. They were doing some square dancing for those who knew how to dance. They had interesting activities. I was ready to move in myself. I visited this facility

5 5 1

Sylvia12 2014-03-27 I had my father here. We chose this facility because it's near to us. The staff is very helpful and very informative. They have lots of resources to help you with the process. The environment is very clean, and they have scheduled activities for most of the day every day, but I think they need to improve on their parking lot. I visited this facility

5 4 1

Julia5 2013-11-27 I visited mom here and the facility seemed nice. She shares a room with someone else and their room was spacious. I wouldn't call the facility exceptional, but I won't call it bad either. I visited this facility

5 3 1

5501 East Michigan Street, Orlando, FL 32822

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Brookdale Conway (800) 385-2527

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Reviews of Brookdale Conway

22 Reviews Write a review

Food

(1 Review)

Staff

(4 Reviews)

Facility

(4 Reviews)

Activities

(2 Reviews)

Value

(3 Reviews)

Assisted Living Reviews for Brookdale Conway

March 26, 2022

By Donald

I visited this facility

My tour with Brookdale Conway was very good. What they have to offer is pretty much perfect for my relative. They start at assisted living. They offer more for the retiree than they do for just independent living. The rooms were adequate for what she needs at the moment. The staff was very friendly and nice, and they followed up. I liked it better than any of the rest we visited because the other ones were multilayered. Brookdale is just one single floor, and it would be easier for her to navigate that.

December 10, 2021

By David

I am a friend or relative of a current/past resident

I chose Brookdale Conway for my parents because it was affordable, and we like the way it looked. It looked like a hotel. They moved in right around the middle of the month. I would give them a 5 because they're caring individuals. My parents love the dining services. They have laundry and housekeeping that they've been very happy with. They love the food. They haven't taken advantage of the activities yet. They've been unpacking and getting situated, so they haven't done any activities. They have a courtyard and a salon.

September 15, 2021

By Patricia

I am a friend or relative of a current/past resident

My mother is currently a resident at Brookdale Conway. They've actually been wonderful. When I went there, they cared more about my mother than the money part of it. They have been absolutely wonderful because my mother has been having a little difficulty transitioning over there. I have nothing but glowing things to say about them. This is all new to me. We put her in the memory care with the locked doors, and Mother had a problem over there, so they assessed her and everything. Now she's over in the assisted living part. They have been helping me every step of the way. Vanessa and Jeanie, they've been absolutely wonderful. Food always smells good in there, but with my mother transitioning she's not eating a whole lot, but they said she's eating, so that's a good sign. They have somebody who does their hair, or a salon that opens once a week. They play bingo, and they do paintings, my mother likes that kind of stuff. They have really good music all the time when I come in. They have puzzles, and they have an activity room and stuff. Even though it's killing me, I'm trying to get my distance from up until she gets acclimated over there, but I know she's safe and well taken care of, and that I know that's the right place for her to be.

September 05, 2021

By Michael

I visited this facility

The tour at Brookdale Conway is very good. We have actually chosen to go there. My mother will be moving there. My mother and I both like the facility. We like the staff that we interacted with. One of the biggest benefits is that it is close to my house and to where her granddaughter will be living. It is close so that my daughter can still check up on her grandma. The facility was very good. The rooms were good. Everything was clean. The room was more like a studio. There's more than one type. My mother will be moving into a semiprivate room, which has a divided area and is not totally closed off; it is two separate areas. Each roommate has her own closet, her own ceiling fan, and a wall dividing most of the area. There is some semi-privacy between the two roommates. There is a courtyard, and they have a reading area. There are three floor plans.

September 03, 2019

By Sabrina

I am a friend or relative of a current/past resident

I like Brookdale Conway very much. The staff is very caring and very helpful. My father seems to love them very much and he's thriving. He has a private room which is very nice and clean. It's a nice community. We tried dining there and the food was very good. They take the residents out to go shopping, they take them on trips to the museum, they have exercises, movie nights, a social evening on Fridays, and all kinds of different things. They have a lot of activities.

March 03, 2017

By janeanns

I visited this facility

I have a family friend who resides at this facility. I enjoy coming to visit, the staff are friendly and very welcoming. We have been able to share a meal together in the dining room and the menu had a lot of options, After the meal we enjoyed a musical activity which was entertaining. The facility appears to be very clean and free of odors. It seems like the staff have multiple jobs like giving care, working as the waitress in the dining room and giving the medications but they seem happy and interested in the patients. My friend loves living there and I would highly recommend anyone to Brookdale Conway.

February 18, 2017

By dcmb

I am a friend or relative of a current/past resident

It pains me to even give this facility even 1 star. They are only concerned about the money and don't be mislead, they certainly do not care about your loved ones-especially the Alzheimer's unit which requires the most compassion. I found this facility to be managed by incompetent people who did nothing to help my sick loved one. They constantly reassess patients to raise prices with no reason. They lack all communication skills with deal with the families making a very uncomfortable relationship. In the end, my poor terminally ill loved one was evicted like a criminal from this facility for no valid reason other they our arguing the constant extreme rate increases without any changes in care. Run don't walk away from Brookdale Conway and find a place that cares.

Provider Response

We appreciate you taking the time to share your feedback. We are committed to providing the highest-quality service and care for each resident and have shared your feedback with our regional team. We would truly like an opportunity to discuss this with you personally and hope you will call us at 877-400-5296.

October 11, 2016

By Betty300355

I am a friend or relative of a current/past resident

We placed my father-in-law into Brookdale Conway. We like it. Everyone is very nice. It’s clean. The rooms are really nice. My father-in-law has a private room. He gets a choice of what he wants for dinner and lunch. He gets a choice of menu. Everyone has been really nice. They have different activities, but I’m not really up to date on all of them. They have a movie room and an activity room, and they have a lobby where they serve chocolate chip cookies everyday or every other day. They have a man that comes in and plays the piano. They do have different people that come in and entertain them. The room is spacious and clean. It has a nice bathroom. They made it very convenient for them with the handles in the shower. It was made for an older person, and they made it more secure. It is really handicap-accessible.

August 17, 2016

By Betty048870

I am a friend or relative of a resident

My father-in-law is at Brookdale Conway. The place is nice and clean, and everyone is nice and takes good care of him. They have a lot of activities going on, like bingo, movies, and puzzles. They have a menu to choose from, and the food that I ate was good.

February 10, 2016

By Nadia4

I visited this facility

We visited Brookdale Conway for my mother-in-law. It was nice. They were very nice. I had an appointment with the director, and I would recommend it to anyone. However, my mother-in-law passed away, and we weren’t able to follow up. Everybody was very helpful, very polite, and very nice. It seemed like a nice place for anyone could be. The dining area was very clean, and nice. They had a nice menu for the elderly people. They did have nice things; they had movie nights and happy hour. They had all sorts of little things.

February 09, 2016

By ARD

I am a friend or relative of a resident

My father-in-law is at Brookdale Conway. We have been very happy there, and my father-in-law has been happy with it. They have a very good administrator, and she has been very nice to work with. My father-in-law’s room is great. It is like a mini apartment. It has a bedroom, a living room, a bathroom, and cupboard for a kitchen. We have eaten at Brookdale Conway, and it is good. My father-in-law is happy with it too. They take the residents shopping. They have bingo, and movies. My father-in-law has been a pastor all his life so he leads a Bible study there, and some of the residents come to that. He enjoys that a lot. He is very happy there, and he loves the staff. They feel like a family to him.

September 28, 2015

By Jayne8

I visited this facility

The thing that I liked the best about Brookdale Conway was it was just one level, so there were no elevators to worry about, it was not a multi-story. We didn’t, unfortunately, get a chance to eat there, but they had a new system with their food. They had a new chef; they had a master chef. Their prices were too high for my mom, and that’s nothing against them. It’s just not in her price range. It was very nice and in a quiet area with lots of trees. Even their smallest room -- which was a studio -- was too expensive for my mom and what she would be able to afford. But it was OK; it was just a typical studio, not a super large one.

July 14, 2015

By Anonymous110812950

I visited this facility

I went to visit Brookdale Conway. The staff was nice, but I did not like the location. The dining area was OK. They had different kinds of activities.

July 06, 2015

By Caring109495950

I visited this facility

Brookdale Conway looked dirty. The lady who showed us around was very nice and hospitable. I was impressed with the dining room because it looked like a restaurant.

April 20, 2015

By Caring104283250

I visited this facility

I was able to visit Brookdale Conway. The place seemed very clean, but one of the things that bothered me there was that it was too quiet, and none of the residents were talking to each other. There was an activities calendar posted, but there were no visible signs of activity. It was too quiet, and it felt to me an empty hospital. The staff was very polite, cordial, and friendly.

Provider Response

We are sorry to hear that you felt the lifestyle at Brookdale Conway was not active enough. The goal of our staff is to ensure that residents receive the assistance they each need while allowing them to live as independently as possible. Brookdale Conway has a Resident Program Director to engage the residents and ensure they are living an optimum life. If you would like to contact us to discuss Brookdale Conway or another Brookdale community, we hope you will call us at 877-400-5296.

March 31, 2015

By Caring104460150

I visited this facility

We went to Brookdale at Conway and I saw that they need additional staff. Their patient with memory problems who just wandering through the day. They were going to other patient's room and disturbing those patients who are sleeping. They weren't providing enough supervision for their memory patients who wandered the hall and were disturbing other patients.

Provider Response

Thank you for taking the time to share your concerns. Please be assured that the safety and well-being of our residents is our first priority. Your concern is being reviewed. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.

January 29, 2015

By Caring65780450

I am a friend or relative of a resident

They're pretty good. It's not easy for my mother or for me, but we're getting used to it. It's not an ideal place, but it's OK. The room is OK; it's a studio, and it's small, but it has a nice window. The food is kind of repetitive, but it's OK. They have activities, but my mother isn't participating in a lot of them. I chose Brookdale Conway primarily for their proximity to my house. The staff isn't bad, the place is clean, and the food is fairly good.

January 13, 2015

By Ray20

I visited this facility

We looked at Brookdale Conway, and it seemed really dated. We did not like it at all. The rooms were small, they did not really have anything available, and it was just outdated. So we did not investigate further than that. This is just an impression from walking around the facility. I did like the courtyard that they had, and if they try to grow some gardens and have the residents be involved in that, I think it will be kind of neat.

Provider Response

We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.

May 30, 2014

By Sandra83338850

I visited this facility

I've been to here. I pass them every day, and I knew it was a senior living facility. I loved it. It's beautiful. The staff seems to be very good. I didn't see any problems. The rooms were either an individual or a dual. Spacious. They were very good with a lot of family personalization. They have arts and crafts, cards, movies, games, books. I like that it was clean.

April 21, 2014

By Cindy44

I visited this facility

I visited and I liked it, and I liked the staff. Everyone seemed friendly and helpful, and I didn't see anyone standing around. It seemed like everybody was doing something. The rooms were nice and comfortable. I was looking at a bedroom, a sitting area, and a little alcove that you could put a dresser or a TV in. I didn't eat there, but the dining room was comfortable, and once a week, they had a special menu. The menus looked good. They had some exercise programs, some crafts programs, and games. When I went, they were gearing up for a Western night. They were going to have a Western Chuck wagon barbeque thing and music. You can hear the band coming in. They were doing some square dancing for those who knew how to dance. They had interesting activities. I was ready to move in myself.

March 27, 2014

By Sylvia12

I visited this facility

I had my father here. We chose this facility because it's near to us. The staff is very helpful and very informative. They have lots of resources to help you with the process. The environment is very clean, and they have scheduled activities for most of the day every day, but I think they need to improve on their parking lot.

November 27, 2013

By Julia5

I visited this facility

I visited mom here and the facility seemed nice. She shares a room with someone else and their room was spacious. I wouldn't call the facility exceptional, but I won't call it bad either.

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Photos of Brookdale Conway

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Services and Amenities of Brookdale Conway

Room and housing options

1-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites
Studio Apartments
Housing Extra: 2 Room Suite (Bed Room, Bath Room & Sitting Area)

Dining options

Dining Room Shared Meals
Dining Extra: Restaurant Style Dining,Private Dining Room

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Physical Therapy

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Fitness Room
Gardening
Cooking
Arts And Crafts
Activities Extra: Computer Class

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Respite Care
Minimum Age: 65
Pets: Small Pets Allowed

Range of services

Physical Therapy

Licenses

State Licenses: AL9286

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About Brookdale Conway

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience. .

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Assisted Living Facility #9286

What Makes Us Special

We have a beautiful enclose courtyard that residents can enjoy. Our staff is 2/3 Spanish speaking for our bi-lingual residents We offer "family night" events monthly- no fees charged for these festivities

Brookdale Conway Orlando, FL

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Services and Amenities of Brookdale Conway

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Features

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Health services

Activities

Financial guidance

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General

Range of services

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About Brookdale Conway

Amenities and Services

What Makes Us Special

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