Vivo Healthcare Orange Park

RoseLady

I wanted to take the time to thank everyone at Heartland of Orange Park for taking such good care of my husband. He had many issues that they had to handle daily and they were competent, caring, loving and absolutely wonderful to him. Everyone in the facility went above and beyond to make his experience an exceptional stay. I have to admit I was very tough on them but they treated me with the utmost respect and truly understood that my goal and theirs was the same - to get him better. thank you again for all of your excellent care and support.

chadsmith013

if you love your family, do not send them here. Much of the staff is rude and uncaring. They act as if they are doing you a favor. You rarely see your doctor. My mom is miserable there. They are routinely late on your medication. They give excuses, the computer went down, im the only one here, someone else called out, its always something. The food is horrible. My mom had a grilled cheese and I was able to break it in half as it cracked when I bent it. My mom is also diabetic. They routinely bring her hard white bread as well as desserts with sugar in it. She consistently has to remind them she is diabetic. Their response is, well don't eat it. She needs to eat and gain weight back, but its hard to do here. Her sugar should be tested first thing in the morning, yet they dont ever show up until right before lunch. This place is down right awful. The place smells of feces. They are understaffed and alot of the ones that are there, simply dont care. i confronted the lady that brought the medicine late. she apologized and said they were understaffed and the equipment they work with is old and outdated and always going down. She also admitted she wouldnt want to eat the food there. Whoever is in charge here, should be FIRED!!!!!

Provider Response

Anonymous117215550

My parent is staying at Heartland of Orange Park for rehab. They also have a long-term section. He likes the people, but he said the food is not great; it's like hospital food. The staff is good. The room is not bad.

Caring85547550

My mother-in-law has been enjoying her stay at Heartland Health Care Center. She's been there a month and a half now. It's very clean. The staff are very friendly, kind, and caring. The dining area is nice, clean, and spacious. There are two clients per room. The room is about the same size as most places' are. It's enough space for the bed, a chair, and a closet. They also have an in-room bathroom.