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The Windsor at Ortega
5939 Roosevelt Boulevard, Jacksonville, FL 32205
(800) 558-0653
Verified Partner
4.46
(28 reviews)
Photos of The Windsor at Ortega
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Reviews of The Windsor at Ortega in Jacksonville, Florida
Mark
5
|
September 3, 2023
We're trying to move my dad into The Windsor at Ortega. What impressed me most was the overall atmosphere of the place. It seemed to have a sort of a homey atmosphere in the memory care unit. And also, the people that I met there were very, very friendly and patient-oriented, centered around the patient's well-being and concerned with what the patient's needs were. I only saw one room and that was the model. It was a little bigger than what my father needed, but it was the smallest room they had. It had its own nice bathroom. The staff who assisted me was terrific. She was very knowledgeable, very friendly, and very concerned with their residents' needs. I just feel really good about setting up my dad over there. They had a very nice-looking dining room. The building was beautiful, very clean, and very well-kept.
Provider Response
Brenda
5
|
June 21, 2021
The Windsor at Ortega was excellent. It was like a room in a hotel. The place was sparkling and I think it's brand new. They took us on a tour for both assisted living and memory care. They were very patient, especially with my brother, talking to him, explaining to him, showing him the room, and everything in there. They were very attentive. We ate at their dining room and it was very clean and very nice. When they brought the food in, it was very protected. You can tell it's fresh and clean. The facility itself was very clean too. The hallways had handlebars displayed so seniors would be able to walk down the hallways. It was very organized.
Provider Response
Dancing Jean
4
|
February 4, 2021
I just come to visit when they have special events at the facility. I’ve have seen people I know that lived there. They have said it’s a nice place. The events have bee ice cream social, trivia games, chef making health foods and many more. Like today was tailgating. Drove up and received a box of food, inside was some ribs, chicken wings and pretzels. Bc of COVID-19 can’t go in and sit with residents.
Provider Response
jenna taylor
1
|
June 4, 2020
My lady has been charged alot of money to be fed food prepared by maintenance man. Yes thst right they have gone through 4 cooks in two months so the maintenance man has been preparing meals. They feed so many fryed foods i wonder if they have an oven. The aids because they don't deserve the title of CNA, either don't do their job or are so busy they cant get to everyone. This is a horrible place. My friend is moving soon.
Provider Response
Thomas
5
|
May 21, 2020
The Windsor at Ortega is great, but it is just too expensive. The rooms are very nice. It's for people that are very wealthy. The staff member who accommodated me was great and very helpful. Everything in there is first rate. They have an area where people can go get their drinks. It is for higher income people because an average person couldn't afford that.
Provider Response
Lydia
5
|
July 2, 2019
The Windsor at Ortega was very nice and they had lots of activities. The only problem was that the parking was difficult. However, it was a nice place and I had a good feeling about it. The food seemed to be good and the staff seemed to be fine. I visited both their assisted living and memory care levels. They had all of the amenities.
Provider Response
Gayle
5
|
June 30, 2018
The Windsor at Ortega was lovely. They had a plant auction for the general public and the residents when I was there. A representative gave me material about the place and I went on a tour. The only accommodation available was a 1-bedroom with a bathroom, but I'm not sure it's big enough for me. The atmosphere of the place was great. I saw good interactions between the residents and my tour guide. The staff members that I saw were extremely interested in the residents. The menu that I have seen sounds good and they have snack bars available round the clock. They have a beauty shop, massage parlor, a pool, workout room, and a good sized library. The place is clean and the decorations are all upscale. They have a calendar of activities for different days, and you can also sign up to take tours. They were able to answer all my questions. The only thing I saw that needs improvement is the receptionist. She's always too busy or not up on what's happening.
Provider Response
Jarnold
5
|
June 22, 2018
Windsor at Ortega is a great facility with an inviting, home away from home atmosphere. It is a safe environment that has a bright, fresh and beautiful interior that looks new and clean. The staff is professional, but caring and accommodates the needs of the residents. There is quick response to the in house health care needs and assistance in getting any additional medical care when needed. There are an assortment of activities,, including a movie theatre providing around the world documentaries and movies from all eras, bingo, trivia, fun trips in the community,festive celebrations of holidays, birthday recognitions and much more for the enjoyment of the residents. I highly recommend Windsor at Ortega as my mother receives the care she needs and has the freedom to be able to participate in the activities or enjoy her privacy, which is a comfort and reassurance to my family.
Provider Response
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Costs for The Windsor at Ortega in Jacksonville, Florida
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$6,185
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,975
Starting Price
Services and Amenities of The Windsor at Ortega in Jacksonville, Florida
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We offer a month-to-month rental
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We offer companion suites
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
About The Windsor at Ortega in Jacksonville, Florida
Opening in June 2014
The Windsor is a licensed assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve.
At The Windsor, we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at The Windsor is just the right choice for your housing or service needs.
Philosophy of Service
The Windsor is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
- Promote the individuality of each resident
- Offer each resident dignity and respect
- Foster independence for each resident
- Support each resident’s right to privacy
- Support the needs of family and friends
- Provide a supportive residential environment
- Partner with residents and family in care decisions
- Offer individual choices in care, services and lifestyle
Tailored Services
At The Windsor, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:
- Spacious apartment
- Utilities (except phone)
- Routine maintenance
- Weekly housekeeping & linen service
- Health monitoring by full time professional staff
- Life Enrichment activities
- 24-hour access to staff
- Licensed nurse on staff
Tailored Services may include: (but are not limited to)
- Medication Assistance
- Specialized diets
- Assistance with bathing, dressing, grooming, and other personal care
- Assistance with ambulation
- Personal Laundry
The Windsor Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At The Windsor, you pay only for the services you need or want.
Enriching Activities
Life enriching activities come alive at The Windsor. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on The Windsor Life Enrichment Calendar.
The Life Enrichment Coordinator and the nurse create The Windsor Wellness Program which may include fun exercises, activities, and health education. The Windsor Wellness Program is designed to enhance the overall health and well-being of the residents.
Companion Services
You may choose additional personalized support or services through our specialized program call Windsor Companions. Windsor Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Quality Design Features
Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:
- Elegant home-style architecture
- Porte Cochere providing weather-covered access to front entrance
- Personal Care Suite providing health and wellness evaluations and services
- Therapeutic and relaxing whirlpool spa
- Elegant Palma Sola dining room
- Courtyard Cafe for casual dining and snacks
- Enclosed courtyard / screened lanai
- Seven distinctive apartment styles
- Kitchenette with microwave, refrigerator, sink, and cabinetry
- Wall-to-wall carpeting, except bathrooms
- Large bathroom with curbless shower
- Emergency Call System with speaker response
- Telephone and cable connections
- Individually controlled heating and air conditioning
- For your "Peace of Mind"
- Electronically controlled entrances
- Fire/smoke and sprinkler systems
- Emergency generators for certain living areas
Frequently Asked Questions
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