My lady has been charged alot of money to be fed food prepared by maintenance man. Yes thst right they have gone through 4 cooks in two months so the maintenance man has been preparing meals. They feed so many fryed foods i wonder if they have an oven. The aids because they don't deserve the title of CNA, either don't do their job or are so busy they cant get to everyone. This is a horrible place. My friend is moving soon.
5939 Roosevelt Boulevard, Jacksonville, FL 32205
Call
(800) 385-2527
Reviews of The Windsor at Ortega
Assisted Living Reviews for The Windsor at Ortega
June 04, 2020
I am a friend or relative of a current/past resident
May 21, 2020
I visited this facility
The Windsor at Ortega is great, but it is just too expensive. The rooms are very nice. It's for people that are very wealthy. The staff member who accommodated me was great and very helpful. Everything in there is first rate. They have an area where people can go get their drinks. It is for higher income people because an average person couldn't afford that.
July 02, 2019
I visited this facility
The Windsor at Ortega was very nice and they had lots of activities. The only problem was that the parking was difficult. However, it was a nice place and I had a good feeling about it. The food seemed to be good and the staff seemed to be fine. I visited both their assisted living and memory care levels. They had all of the amenities.
Provider Response
Thank you, Lydia, for this great review of our community. We will look into the parking situation you describe to see if there opportunities to make this easier. We hope to have the opportunity to serve you and your family.
June 30, 2018
I visited this facility
The Windsor at Ortega was lovely. They had a plant auction for the general public and the residents when I was there. A representative gave me material about the place and I went on a tour. The only accommodation available was a 1-bedroom with a bathroom, but I'm not sure it's big enough for me. The atmosphere of the place was great. I saw good interactions between the residents and my tour guide. The staff members that I saw were extremely interested in the residents. The menu that I have seen sounds good and they have snack bars available round the clock. They have a beauty shop, massage parlor, a pool, workout room, and a good sized library. The place is clean and the decorations are all upscale. They have a calendar of activities for different days, and you can also sign up to take tours. They were able to answer all my questions. The only thing I saw that needs improvement is the receptionist. She's always too busy or not up on what's happening.
June 22, 2018
I am a friend or relative of a current/past resident
Windsor at Ortega is a great facility with an inviting, home away from home atmosphere. It is a safe environment that has a bright, fresh and beautiful interior that looks new and clean. The staff is professional, but caring and accommodates the needs of the residents. There is quick response to the in house health care needs and assistance in getting any additional medical care when needed.
There are an assortment of activities,, including a movie theatre providing around the world documentaries and movies from all eras, bingo, trivia, fun trips in the community,festive celebrations of holidays, birthday recognitions and much more for the enjoyment of the residents. I highly recommend Windsor at Ortega as my mother receives the care she needs and has the freedom to be able to participate in the activities or enjoy her privacy, which is a comfort and reassurance to my family.
October 24, 2017
I am a friend or relative of a current/past resident
My mother has lived at The Windsor at Ortega for more than two years. When we first visited, I was impressed by the cleanliness of the facility and the friendly staff. Mom had several choices of living spaces and was able to move into one that was just perfect for her. She participated in several of the activities, including Wii bowling, bingo, trivia games, daily balance and exercise classes, the "lunch bunch," and just sitting outside enjoying the day. There were so many choices of things to do every day. She had choices of meals in the dining room, and they were served as if in a restaurant. Best of all, the staff is excellent, and I saw very little turnover in that period of time. Mom made a recent move to the memory care unit. She has a lovely room, the same dining options, and the chance to participate in several activities. I'm grateful to the staff for taking such good care of her.
October 22, 2017
I am a friend or relative of a current/past resident
Our parents/in-laws moved to Windsor at Ortega earlier this year. We were so impressed with the facility - its decor, the 'restaurant' where fabulous chef-cooked meals are ordered, the activities, gathering places for residents as well as for family events, planned outings, and staff. Mom was very resistant to give up her home, but we wanted them close by and chose a large spacious apartment - their own furnishings, their own decor! The convenient access is also wonderful - prime location, yet quiet, intimate, landscaped beautifully, and always colorfully decorated for the season! Unfortunately, our dad passed away not long afterwards, and Windsor was an extra blessing for all of us, helping to transition our mom from caregiver to integration into their activities. Having so many services and activities onsite as well as offsite events for her gives her the independence of living along, with access to other residents and opportunities. We love having meals with her there, as well as close-by access to her coming to visit us! We love being greeted by everyone - front desk, care-givers, housekeeping - I have never seen a place where everyone is so friendly, helpful, just genuinely cares about our mom as well as our family!
I know many reviews focused on the cost... we analyzed and worried over the same. But when we totaled the cost of maintaining their home, utilities, food costs, cleaning services, in-home medical care and daily attendant care to ensure they were eating, taking meds, etc.etc... when you factor all of those costs plus our time off from work to address 'emergencies' etc (not that we ever minded), the cost was very close. Windsor at Ortega gives us piece of mind- no value can be placed on that- piece of mind that she is safe and being well taken care of.
Provider Response
Thank you for your wonderful review! We are honored you chose The Windsor at Ortega for your parents, and even more gratified that we could help your family through a difficult time when your father passed. Our caregivers, kitchen associates, and housekeepers work very hard and will surely appreciate your kind words. We are blessed to have you in our extended Windsor family.
October 06, 2017
I am a friend or relative of a current/past resident
My mother has been a resident at the Windsor at Ortega Memory Care Unit for approximately three years. When visiting the Windsor in the beginning it was the staff and interior decorating that sold me. Everything wasn't white and it didn't look like a hospital. Since that time I have been impressed with the outings and entertainment they provide residents. I have also developed a friendship with several of the staff that have went up and above to help me handle issues with my mom. They are not the cheapest in the market but my philosophy is you get what you pay for. I say thank you to Veronica and Naomi!
Provider Response
Thank you for your wonderful review! We are honored that you chose The Windsor at Ortega for your mother, and so thrilled to hear you're still happy with the choice. Our talented associates work hard to make The Windsor feel like home and our relationships with residents and their families are crucial to providing the best care. We know Veronica and Naomi will appreciate the compliments!
October 05, 2017
I am a friend or relative of a current/past resident
My father is a founding resident at The Windsor of Ortega! He had previously been residing at another community close by on Roosevelt! When we started having issues with the price increase, I reached out to the regional director who basically wouldn't do anything! So, that's when our family decided to look at The Windsor of Ortega! It is beautiful and now what our dad calls home! While you will never find anyplace that is perfect, our family is so thankful to have our dad in such a wonderful place! You could not find a nicer director anywhere , and she always has an open door to talk to you! The nursing director is awesome and is always available! The office staff can't be beat ! The chef is always trying to please the residents by cooking their favorite meals! Most of all, our family does not worry about our dad's safety and well being! We know he is in good hands and feels comfortable being there! Our family and Dad ♥️The Windsor of Ortega!
Provider Response
Thank you for your wonderful review! We are honored that you and your father chose The Windsor at Ortega from the beginning and so thrilled to know he is still happy and thriving with us. We'll pass on your compliments to the amazing associates.
March 29, 2017
I visited this facility
The Windsor at Ortega is amazing; it is almost like a 5-star hotel. They had bands playing at night, and they had a whole bunch of different programs that they can do in there. They bake cookies, they had popcorn, and they watch movies. The place is like a 5-star resort. The staff was extremely helpful and nice, and they also did a follow-up just asking me how the visit was and if we have decided to go there and since we did not, how come we did not. I told them that we’d love to, but it was $1,000 more a month than the other ones, and they did not accept Medicaid.
December 06, 2016
I visited this facility
The visit to Windsor went fine, and there were no problems. The facility seemed well taken care of, and the staff was pleasant, but we were just not ready to make a decision. The staff was very knowledgeable and helpful. It seemed like a pleasant place, and location wise, it was closer.
October 31, 2016
I visited this facility
The Windsor at Ortega was very nice. It was a new facility, and I did like the security level. I liked the activities that they did show me. The rooms were kind of small, but it was adequate and very clean too. I liked the approach when I first visited. They did do follow-up, they did talk with me, and also tried to assist me in trying to find different places where we could get funding or some other assistance in trying to find one that I can just talk to and try to get financial help.
May 10, 2016
I am a friend or relative of a resident
My mom has found a place in The Windsor at Ortega. We like it because it's nice, clean, and like a high-end hotel. Everything and everyone is very nice. The staff is very polite and helpful. The rooms are nice, of adequate size, and clean. They clean up the rooms and do laundry, too. The food is good, though my mom doesn't care for it sometimes, but sometimes she really enjoys it also.
August 27, 2015
I visited this facility
It was a nice facility, but it had too much of an effect of a high-class hotel. It just didn't have the homey feel. The staff seemed attentive and personable. I didn't try their food, but I did observe them having a meal. The dining area didn't seem real personable or warm. It had isolated little groups. I was only there for about 45 minutes. I met with one of the counselors, and we just kind of walked through. I really didn't care for the facility. There really wasn't a whole lot I liked about The Windsor at Ortega.
June 28, 2015
I visited this facility
The Windsor was top marks. It was probably the most expensive of the three we looked at. It’s a new facility, very clean. The food was very good; the staff was good. The dining area was very nice; it was more like a restaurant than a cafeteria.
May 24, 2015
I am a friend or relative of a resident
Everything is going really well so far, and there are no problems at all at The Windsor. We got both of my parents in a two-room apartment about 720 square feet, and they have a little of everything. They got a movie theater on the lot, and they got all kind of things like cooking classes and walking classes. They have TV and an area where they can have the family in a room all by themselves. They have 24 hour nurse care. My parents have a small dog, and they pay a little extra a month for people to walk them. As a matter of fact, I found out yesterday a lot of the girls fight over walking the dog because they enjoy it so much. They are very good, and it is a clean place that just opened in June. It is really clean, really conscientious, and really friendly. Any problems they have, they take care of it right away. They'll give me a call to check in with me.
May 12, 2015
I visited this facility
The Windsor was excellent. Everything about it was wonderful. It was perfectly clean. The staff and the director were wonderful. They had standard apartments. They had movies, and they had restaurants.
March 19, 2015
I am a friend or relative of a resident
My father is in Windsor and the staff is very helpful, accommodating, very good and friendly. They had a variety of sizes for their rooms and a nice variety of meals. The dining room is clean and spacious. They had blocked entrances and a sign in process. There is a wide variety of activities; cards, movies, cooking, bingo, and puzzles. I would recommend it, and we really liked what we saw.
January 13, 2015
I am a friend or relative of a resident
We were referred to Windsor at Ortega. The staff is very lovely and very helpful. They have lovely rooms; they were brand new and spacious. The dining room is beautiful, and the food is OK with limited choices, like a café. They could improve on the food. They have very strong security. They have a calendar of activities.
December 28, 2014
I visited this facility
The Windsor is very new. It's 6 months old. It's very clean, and the staff seemed to be very good. It definitely would have been my choice if they had a higher skilled nursing facility. That was the only drawback for me. They didn't have full skilled nursing
September 12, 2014
I visited this facility
Windsor at Ortega was gorgeous. It was a light, bright, and brand new, beautiful place. And, they had lots of activities and lots of things. I have a friend that lives there, and when I went there with my mom they had something like a Mardi Gras thing going on and it was very nice. This place was like over-the-top gorgeous. They had a movie theater room and lots of parking too. The food was excellent. They had real plates, real silver, and not the plastic stuff. My mom thought it was too fancy.
August 30, 2014
I am a friend or relative of a resident
We choose The Windsor at Ortega for my brother-in-law because it seems to be the best fit for him. The staff is excellent. They have a lot of activities planned and they are very caring. The room is beautiful. It's brand new and big enough. The food is excellent and the dining room is beautiful. They have activities like bingo and different games. They have Luau and parties. It's just very nice and I just like everything about it. I would absolutely recommend it to others.
June 30, 2014
I visited this facility
The Windsor at Ortega is brand new. I'm very impressed with that facility; except that they just had a small refrigerator and a microwave, and my mother wanted a full kitchen. The first thing I like is that every so often between the apartments, they create a large sitting area with tables and chairs, so people don't have to walk any long distance if they want to mingle, which I think is great. They have an extremely large movie theater, and a huge, huge flat screen TV, and they have it equipped for the hearing impaired, too. They have a cooking area in which they hold cooking classes. It's not very large; I think they have about ninety rooms, so it's a bit personal. And then, they have another area, which you won't even know is there. It's a secured area for the people that end up with Alzheimer's or dementia; that they're able to monitor them closer. That would have been the perfect place for my mother. The dining area is very, very nice, and they have tables of different sizes. They provide three meals a day, and two are fitted into the price.
June 25, 2014
I visited this facility
Windsor was nice, but I don't think they offer enough. The facilities need an upgrade, and I wasn't impressed with the dining room. Nevertheless, it was better than the other facility I saw. Also, it was in a nice neighborhood.
May 10, 2014
I visited this facility
We saw the Windsor, and they were brand new. Everything was excellent. We went there during the building stage, and it was like going into a construction site, but the girl was very nice and helpful. Everyone connected with Windsor was very helpful and friendly. They weren't at the stage where they had laid the floor and had placed the furniture yet, but we did see all of the rooms and the facilities that would be there, and we were impressed with the fact that the laundry machines were on every floor. That was really an extra. We did see a room with a carpet, so we had a good feel of how our furniture would fit. They also had several units that seemed very satisfactory, and for what we were thinking of nursing home rooms, they were very spacious, and we liked that. I liked the security of the place. It was very nice and had everything we were looking for, but it was ultimately too expensive. Since then, they have been calling regularly to see if we have made a further decision.
Questions about The Windsor at Ortega
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at The Windsor at Ortega. What is their average age? What are their favorite things to do?
The Windsor at Ortega is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does The Windsor at Ortega offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does The Windsor at Ortega offer to assisted living residents?
The Windsor at Ortega offers scheduled transportation via shuttle buses for our assisted living resident’s convenience. The Windsor at Ortega is equipped with a porte-cochere for the convenience and safety of all residents.
What makes the chef or dining program at The Windsor at Ortega exceptional? What kind of menu can assisted living residents expect?
The Windsor at Ortega offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does The Windsor at Ortega offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does The Windsor at Ortega keep residents' families informed about their loved ones?
The Windsor at Ortega publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at The Windsor at Ortega during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If The Windsor at Ortega accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does The Windsor at Ortega provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does The Windsor at Ortega offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does The Windsor at Ortega use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does The Windsor at Ortega keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around The Windsor at Ortega. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Windsor at Ortega is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Services and Amenities of The Windsor at Ortega
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym, Theater
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Respite Care
- Minimum Age: 18
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 12509
About The Windsor at Ortega
Opening in June 2014
The Windsor is a licensed assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve.
At The Windsor, we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at The Windsor is just the right choice for your housing or service needs.
Philosophy of Service
The Windsor is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
- Promote the individuality of each resident
- Offer each resident dignity and respect
- Foster independence for each resident
- Support each resident’s right to privacy
- Support the needs of family and friends
- Provide a supportive residential environment
- Partner with residents and family in care decisions
- Offer individual choices in care, services and lifestyle
Tailored Services
At The Windsor, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:
- Spacious apartment
- Utilities (except phone)
- Routine maintenance
- Weekly housekeeping & linen service
- Health monitoring by full time professional staff
- Life Enrichment activities
- 24-hour access to staff
- Licensed nurse on staff
Tailored Services may include: (but are not limited to)
- Medication Assistance
- Specialized diets
- Assistance with bathing, dressing, grooming, and other personal care
- Assistance with ambulation
- Personal Laundry
The Windsor Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At The Windsor, you pay only for the services you need or want.
Enriching Activities
Life enriching activities come alive at The Windsor. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on The Windsor Life Enrichment Calendar.
The Life Enrichment Coordinator and the nurse create The Windsor Wellness Program which may include fun exercises, activities, and health education. The Windsor Wellness Program is designed to enhance the overall health and well-being of the residents.
Companion Services
You may choose additional personalized support or services through our specialized program call Windsor Companions. Windsor Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Quality Design Features
Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:
- Elegant home-style architecture
- Porte Cochere providing weather-covered access to front entrance
- Personal Care Suite providing health and wellness evaluations and services
- Therapeutic and relaxing whirlpool spa
- Elegant Palma Sola dining room
- Courtyard Cafe for casual dining and snacks
- Enclosed courtyard / screened lanai
- Seven distinctive apartment styles
- Kitchenette with microwave, refrigerator, sink, and cabinetry
- Wall-to-wall carpeting, except bathrooms
- Large bathroom with curbless shower
- Emergency Call System with speaker response
- Telephone and cable connections
- Individually controlled heating and air conditioning
- For your "Peace of Mind"
- Electronically controlled entrances
- Fire/smoke and sprinkler systems
- Emergency generators for certain living areas
Map of The Windsor at Ortega
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