
Reviews of The Windsor at Ortega
Assisted Living Reviews for The Windsor at Ortega
June 04, 2020
I am a friend or relative of a current/past resident
May 21, 2020
I visited this facility
July 02, 2019
I visited this facility
Provider Response
Thank you, Lydia, for this great review of our community. We will look into the parking situation you describe to see if there opportunities to make this easier. We hope to have the opportunity to serve you and your family.
June 30, 2018
I visited this facility
June 22, 2018
I am a friend or relative of a current/past resident
October 24, 2017
I am a friend or relative of a current/past resident
October 22, 2017
I am a friend or relative of a current/past resident
Provider Response
Thank you for your wonderful review! We are honored you chose The Windsor at Ortega for your parents, and even more gratified that we could help your family through a difficult time when your father passed. Our caregivers, kitchen associates, and housekeepers work very hard and will surely appreciate your kind words. We are blessed to have you in our extended Windsor family.
October 06, 2017
I am a friend or relative of a current/past resident
Provider Response
Thank you for your wonderful review! We are honored that you chose The Windsor at Ortega for your mother, and so thrilled to hear you're still happy with the choice. Our talented associates work hard to make The Windsor feel like home and our relationships with residents and their families are crucial to providing the best care. We know Veronica and Naomi will appreciate the compliments!
October 05, 2017
I am a friend or relative of a current/past resident
Provider Response
Thank you for your wonderful review! We are honored that you and your father chose The Windsor at Ortega from the beginning and so thrilled to know he is still happy and thriving with us. We'll pass on your compliments to the amazing associates.
March 29, 2017
I visited this facility
December 06, 2016
I visited this facility
October 31, 2016
I visited this facility
May 10, 2016
I am a friend or relative of a resident
August 27, 2015
I visited this facility
June 28, 2015
I visited this facility
May 24, 2015
I am a friend or relative of a resident
May 12, 2015
I visited this facility
March 19, 2015
I am a friend or relative of a resident
January 13, 2015
I am a friend or relative of a resident
December 28, 2014
I visited this facility
September 12, 2014
I visited this facility
August 30, 2014
I am a friend or relative of a resident
June 30, 2014
I visited this facility
June 25, 2014
I visited this facility
May 10, 2014
I visited this facility
Questions about The Windsor at Ortega
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at The Windsor at Ortega. What is their average age? What are their favorite things to do?
The Windsor at Ortega is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does The Windsor at Ortega offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does The Windsor at Ortega offer to assisted living residents?
The Windsor at Ortega offers scheduled transportation via shuttle buses for our assisted living resident’s convenience. The Windsor at Ortega is equipped with a porte-cochere for the convenience and safety of all residents.
What makes the chef or dining program at The Windsor at Ortega exceptional? What kind of menu can assisted living residents expect?
The Windsor at Ortega offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does The Windsor at Ortega offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does The Windsor at Ortega keep residents' families informed about their loved ones?
The Windsor at Ortega publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at The Windsor at Ortega during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If The Windsor at Ortega accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough onboarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does The Windsor at Ortega provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does The Windsor at Ortega offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does The Windsor at Ortega use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does The Windsor at Ortega keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around The Windsor at Ortega. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Windsor at Ortega is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Services and Amenities of The Windsor at Ortega
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym, Theater
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Respite Care
- Minimum Age: 18
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 12509
About The Windsor at Ortega
Opening in June 2014
The Windsor is a licensed assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve.
At The Windsor, we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at The Windsor is just the right choice for your housing or service needs.
Philosophy of Service
The Windsor is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
- Promote the individuality of each resident
- Offer each resident dignity and respect
- Foster independence for each resident
- Support each resident’s right to privacy
- Support the needs of family and friends
- Provide a supportive residential environment
- Partner with residents and family in care decisions
- Offer individual choices in care, services and lifestyle
Tailored Services
At The Windsor, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:
- Spacious apartment
- Utilities (except phone)
- Routine maintenance
- Weekly housekeeping & linen service
- Health monitoring by full time professional staff
- Life Enrichment activities
- 24-hour access to staff
- Licensed nurse on staff
Tailored Services may include: (but are not limited to)
- Medication Assistance
- Specialized diets
- Assistance with bathing, dressing, grooming, and other personal care
- Assistance with ambulation
- Personal Laundry
The Windsor Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At The Windsor, you pay only for the services you need or want.
Enriching Activities
Life enriching activities come alive at The Windsor. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on The Windsor Life Enrichment Calendar.
The Life Enrichment Coordinator and the nurse create The Windsor Wellness Program which may include fun exercises, activities, and health education. The Windsor Wellness Program is designed to enhance the overall health and well-being of the residents.
Companion Services
You may choose additional personalized support or services through our specialized program call Windsor Companions. Windsor Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Quality Design Features
Every design feature of The Windsor is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:
- Elegant home-style architecture
- Porte Cochere providing weather-covered access to front entrance
- Personal Care Suite providing health and wellness evaluations and services
- Therapeutic and relaxing whirlpool spa
- Elegant Palma Sola dining room
- Courtyard Cafe for casual dining and snacks
- Enclosed courtyard / screened lanai
- Seven distinctive apartment styles
- Kitchenette with microwave, refrigerator, sink, and cabinetry
- Wall-to-wall carpeting, except bathrooms
- Large bathroom with curbless shower
- Emergency Call System with speaker response
- Telephone and cable connections
- Individually controlled heating and air conditioning
- For your "Peace of Mind"
- Electronically controlled entrances
- Fire/smoke and sprinkler systems
- Emergency generators for certain living areas
Map of The Windsor at Ortega
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