Life Care Center at Wells Crossing

When i volunteered at this facility i had the privilege to get a tour of the kitchen area. Which is very important in defining the health risks for the residents, and everything looked clean and organized, also the workers were using their thermometers, we played Bingo with the residents, and had service on Sundays, the nurses seem to be nice, "most of them". I just wish there was some more activities to do like other different games for them to play, but overall the place is clean, and very friendly whit residents with special needs like diabetics, and people with Alzheimers, we went also to read books to them, and I had a great time whit all the resident which i miss very much i hope to be able to have more time to volunteer in the future. To me the nurses were very responsible with the care that hey were giving, and had a lot of knowledge of their job,as good moral values, and not neglecting or not paying attention to the needs of the residents.

As I entered the waiting room area, there was an employee who greeted me and then got me signed in. Within seconds, a nurse and provided a warm welcoming smile and said, Welcome to you today! How are you doing this afternoon? The nurse continued the conversation by saying, How may I help you? When I stated that I was visiting my mom, the nurse said, You got the right place and we welcome your business. Thank you for coming in today. I can take you to her. She is playing Bingo. Would your children like some ice cream first? We were escorted to the ice cream shop. The children were amazed to see these chocolate, frozen, treats! Next stop was Bingo! Mom looked great as she sat around a clean table. The place was hopping. At least fifteen seniors were joyfully placing their chips on their boards as the caller pulled new numbers. The caller spoke in an upbeat, even tone that was easy to understand. Continuing to explore my needs the nurse questioned me by saying, Would you like a tour? The children can help their Grandma while we are gone. The nurse explored my needs by asking multiple open ended question to determine which area to visit first. The nurse used the next few minutes to provide me with a first hand look the features available here. The features included a sparkling clean outdoor area with the view of a pond, a fully staffed exercise/therapy room, and multiple private rooms to spend quality alone time with Mom and the family. This location had multiple wings that featured recently redecorated rooms and a centrally located nurse's station. This nurse stood out positively because she had a can-do attitude and a positive word for the co-workers of this location. This location had adequate nurses to handle the flow of residents and their families. My nurse provided effective communication, service in a timely manner and was able to provide multiple brochures that explained the features of the nursing home. At the end of our conversation, the nurse said goodbye and offered to help me at any point needed during my visit. I was thanked for my visit. The attention to detail and the professionalism shown to me during this interaction were outstanding. This type of service would not make me hesitate to use this location. Mom is very happy here. She has one roommate who is a real joy to be around. This is a top notch facility! Thank you for the great nursing home!