Cypress Palms

Don’t believe the pricing which will change as soon as possible according to your agreement. Service is poor. Staff is like a merry go round. Honesty is a premium with this facility.

I’m begging you! DO NOT BRING YOUR LOVED ONES HERE!! My mother lived there for 4 years. When we lived local they did a decent job but once we moved away, they neglected my mother! They didn’t keep me informed of her medical status and then they kicked her out with NO WARNING when they mis diagnosed her. I went from paying $7000 a month to $11,000 a month because they fleeced us. If you care about your loved one at all, do NOT send them to any of the Palms facilities!

My mother went to Cypress Palms. It's affiliated with where she was in independent. They're taking good care of her and the staff has been very friendly and very caring. The food is just not as good as she was used to at independent living. With COVID, most of the activities are very limited. It's very beautiful and well laid out. She spent two weeks in a respite room and she's now in her own room.

I was so optimistic when I decided to locate my momat Cypress Palms. Extra bills were attached to monthly bills, and when I inquired they told me they had asked my mother... she was unaware of charges but I still had to pay. When my mother had an accident and ultimately passed away at Cypress a nightmare happened in dealing with them. They are a business and not a caring home for your loved one. BEWARE...

Cypress Palms is nice, clean, well equipped and well staffed. I like everything about it. They have a pool, exercise room, and theater stage.

Cypress Palms was new and modern with a memory care floor. It has more bells and whistles. The building I was in there was also an apartment for people to live with their families, depending on what your needs are. My mom has a catheter, and we’re hoping it’s just temporary, but she could go to Cypress Palms as they have the medical license to take care of that. They offer that. The lady that toured us knew people by name. I really liked the place.

Cypress Palms Assisted Living was recommended to us, and we think it’s very good. Everything is very great. The room is fine; they send someone around to do the cleaning.

Cypress Palms was somewhat pricey but beautiful, very big, spread out. The first one that we went into was looking really good until we asked if they could accommodate my dad's special diet. They referred us to the other building, and that was also very nice, but they were pricey. They did have a Parkinson's support group and specific things for Parkinson's, which was really important to us. Given the price and the fact that the buildings were so spread out, I thought my parents would get lost, and they felt a little bit intimated by just navigating all the different elevators and buildings. It seemed kind of overwhelming and a lot to adjust to and take in. Most of the amenities are on the ground floor, so they would have to be taking elevators up and down from their apartments. It's glamorous and has very high-quality everything, but it feels a lot like a hotel rather than a home and is not as user-friendly. That was not desirable for my folks.