Cypress Palms

I was so optimistic when I decided to locate my momat Cypress Palms. Extra bills were attached to monthly bills, and when I inquired they told me they had asked my mother... she was unaware of charges but I still had to pay. When my mother had an accident and ultimately passed away at Cypress a nightmare happened in dealing with them. They are a business and not a caring home for your loved one. BEWARE...

Cypress Palms is nice, clean, well equipped and well staffed. I like everything about it. They have a pool, exercise room, and theater stage.

Cypress Palms was new and modern with a memory care floor. It has more bells and whistles. The building I was in there was also an apartment for people to live with their families, depending on what your needs are. My mom has a catheter, and we’re hoping it’s just temporary, but she could go to Cypress Palms as they have the medical license to take care of that. They offer that. The lady that toured us knew people by name. I really liked the place.

Cypress Palms Assisted Living was recommended to us, and we think it’s very good. Everything is very great. The room is fine; they send someone around to do the cleaning.

Cypress Palms was somewhat pricey but beautiful, very big, spread out. The first one that we went into was looking really good until we asked if they could accommodate my dad's special diet. They referred us to the other building, and that was also very nice, but they were pricey. They did have a Parkinson's support group and specific things for Parkinson's, which was really important to us. Given the price and the fact that the buildings were so spread out, I thought my parents would get lost, and they felt a little bit intimated by just navigating all the different elevators and buildings. It seemed kind of overwhelming and a lot to adjust to and take in. Most of the amenities are on the ground floor, so they would have to be taking elevators up and down from their apartments. It's glamorous and has very high-quality everything, but it feels a lot like a hotel rather than a home and is not as user-friendly. That was not desirable for my folks.

Cypress Palms was huge but it was really nice. It was very conveniently located too. The facility looked freshly painted and very clean. The area was just bright and cheery. They have lot of pictures around of everybody having a good time. Cypress also offers a lot more activities than the other facilities we visited. They have art sessions, movies, etc. They also have little game rooms for their residents. Their rooms were very nice and very spacious. I really like this facility for my mother.

Cypress Palms is an extensive ALF with a memory care unit. Staff there is patient orient and very friendly. Has the at home feeling when you walk in along with the higher cost of living feeling as well. Also on site is a Spa for residents and family.

This place is a big joke. It's obvious all they care about is the money in the bank. My mother received terrible care due to "short staffing" according to the staff. The "med tech" who is not a nurse gave my Mother the wrong medication because she was "in a hurry and running late" Luckily my mother had the sense to notice it was wrong. Think of how many others do not pay close attention to the medicines they take. I questioned her as to where the nurse was and she told me there was none tonight! I am seriously thinking of taking my mother out. I have spoke with several others who are not happy with the place. They seem to have trouble keeping their staff as I see new and unfamiliar faces all the time.