Monterey Palms Healthcare Center

My mother went to Monterey Palms for rehab, but I had to take her out because of the environment. The people that do the daily care are not necessarily the nurses. We didn't interact with the nurses, but the helpers treated them like they were a burden. My mother would ask for water, they would not bring her water, and she would have to harass them just to get water. The management wanted it to be a good facility, but the staff didn't care. However, the lady in charge of the nurses was very good. The facility was fine, and everything was easily accessible. She shared a room, there was a bathroom, a little sink, and a curtain separated her from her roommate. It has a little TV in front, a side table, and a chair for guest. I had to bring her food, because she felt weird about the food there, and every time they had seafood, everyone got sick.

My mother was a patient at Monterey Palms and it was a horrible experience! The quality of care was extremely poor. I would not recommend by his place to my worst enemy.

Monterey Palms Healthcare Center was recommended to my brother when he was at the hospital, so he went there and it was one of the worst experiences we ever had. The staff was horrible. His wound care was almost non-existent and we had doctor's orders. The room was nice; it was a large private room. Their administrative staff was horrible. He just didn't like it and neither did we as a family. They need to improve on just about everything.