Brookdale Mirage Inn

Brookdale Mirage Inn was my first choice. It felt warm when you walked in. The person showed me around seemed fine and the residents there seemed happy.

I chose Brookdale Mirage Inn because the price was right. It was beautiful and still is. It has a majestic look. I've seen all Brookdales and this one is the best, without a doubt. It's a caring, close-knit group. My only complaint is the food is not so terrific. Sometimes it's wonderful, sometimes it's awful. It's not prepared well, but it's not bad food. We have a bus that takes us anywhere we want to go. It's not a bad life, in general. We have loads of activities here. There's lots for everybody if you're interested.

I visited Brookdale Mirage Inn. It was a very nice community and the staff was helpful. They have two different apartment options: studios and a larger room.

I know many of the people that work there at Brookdale Mirage Inn. My mother and father-in-law lived there. They were very happy there. The rooms were very nice. They had 2-bedroom, and it's very good. When my father-in-law had Alzheimer's, they had a facility in the back where they can go, which was where my father-in-law ended up. He lived 2 more years because we had a fabulous caregiver who made him walk and use his brain.

We moved our parents into Brookdale Mirage at 72750 Country Club, Rancho Mirage, CA and had nothing but trouble! The management and turnover of staff was horrific, but not nearly as bad as the high pressure tactics used to get our parents to commit. This was followed by 90 days of erroneous billings and a 30 day notice to "pay or quit" (all fees were paid in full-their accounting system is terrible). After 4 1/2 months we received notice for a 7.5% fee increase effective 1/1/17. Our father had a medical issue and the nurse was summoned to appraise the situation. Based on her assessment she promptly called 911. The matter was resolved in the apartment by EMT, yet management called my sister saying Dad was being transported to the hospital. (Just one example of mismanagement/communication) Our parents moved out on 5/13/17 after providing a 30 day written notice and paying the prorated fees for 05/01 - 05/13. They received numerous robo calls stating that their account was delinquent, with the last call coming the morning of their move. On 05/22/17 after settling into their new (lovely) community, my parents received a billing for rental fees for 05/14/17 - 05/31/17!!!! This company has grown too big too fast, buying up properties in anticipation of the Baby Boomers needing Senior Living. The corporate office is out of touch with local properties and uses strong armed tactics on Seniors! This is NO WAY to run a business and certainly no way to treat Senior Citizens. I cannot explain the stress Brookdale has put on our 87 year old mother! Mom has felt that she was required to pay each billing as it arrived, and would have without our intervention. We are concerned for those Seniors who do not have a support system to oversee these issues. I would not recommend a Brookdale property until their upper management is changed, or goes through some intense training and implements procedures that accurately bill residents.

The experience we had with our parents at Brookdale Mirage Inn was less than amiable . The marketing agent used the bait and switch game to entice our parents into signing an agreement with the community. We moved our parents in June, 2016. (No one from the community even welcomed us on that day.) My parents paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th! Even after contacting the local community, another robo call was made to remind them they had an unpaid balance due. I would never recommend this organization to anyone!

Brookdale Rancho Mirage looked very comfortable and nice. The rooms were a reasonable size, and the food was good. I have eaten there a few times. The service was good, and the people were friendly. The residents seemed pretty satisfied. They had built-in activities and transportation.

We visited Brookdale Mirage Inn. They were very kind and pleasant. They showed us a very nice room and different options. We didn’t eat there, but the dining room was nice. They also have little buses that take residents shopping and to doctors' visits. Everybody seemed happy, but you can't know what it’s really like until you're in there.