Montclair Royale

Offers Assisted Living, Independent Living, and Memory Care

44 Reviews
9685 Monte Vista Avenue, Montclair, CA 91763
Call (800) 385-2527
Montclair Royale (800) 385-2527

Reviews of Montclair Royale

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Assisted Living Reviews for Montclair Royale

August 18, 2020

By Taylorss


Montclair Royale is a limited-service facility. They have minimal staff with high turnover and no training for caregivers. Wait time for assistance is easily a half-hour on a weekday. Nighttime waits are longer and there is a skeleton crew on the weekend, both day and night. The food is barely edible with almost no nutritional value, or taste. The rooms are decent size, but dated and not maintained in proper fashion. The courtyard area is nice.

March 01, 2020

By kay84

I am/was a resident of this facility

Pros: Residents have a roof over their head and access to food. Cons: Care assistance is minimal no matter what you pay. Wait time is long and when the call light in a room breaks it can take days to fix. Yes, residents are forced to go without the ability to call for help until the staff gets around to fixing the bell/light. No 24-hour assistance. Food is almost inedible. Very high in carbs and fat, nothing fresh., minimal variety. Water leaks. Ripped, threadbare carpet in rooms,, dirty and often out of service washers, lack of proper housekeeping. Minimal activities. No transportation or outings. Montclair Royale should be ashamed of itself.

October 23, 2019

By Kathy

I visited this facility

Montclair Royale was an old facility, but it's very nice. The rooms were large. They had all the basic activities, exercises, a music room, and a library. The staff that I met with was very nice and accommodating. The dining area was very nice. It would've met our needs, it's just a little higher priced than the location that we picked.

October 01, 2019

By Laneisa

I visited this facility

We visited the independent living, assisted living, and memory care of Montclair Royale. It is really nice. I really like it. The accommodation was very nice, the kitchen was very nice, and the cafeteria was nice, too. The staff members were really nice as well.

April 20, 2019

By atony

I am a friend or relative of a current/past resident

Excellent Staff tends to my need cleans me well. food is good facility is beautiful great bargain, good service. compare to the other facility nearby

April 12, 2019

By interestedparty

I am a friend or relative of a current/past resident

This facility is mediocre at best. The food is barely edible and not in any way nutritious. The rooms are clean, but dated. There are not enough caregivers. Wait time for assistance is almost always 20 minutes or more. Skeleton staff nights and weekends. Activities are limited to bingo and the eoccassional singer. Montclair Royale fills a need for folks with limited financial resources, but in this case you get less than what you pay for. If you have other options think twice about MR.

August 14, 2018

By MsSmith

I visited this facility

Montclair Royale hasn't aged well. It was quite warm in there that day. They could've had the air-conditioning a little cooler. It needed touch-ups here and there. It was a little older, but the room I saw was clean. We toured the gardens and those were beautiful. The lobby and the dining area were clean, nice, and shiny. The staff was enthusiastic about the place. We met with some of the administrators and we sat in the library until we could catch up with our tour guide.

October 17, 2017


I am a friend or relative of a current/past resident

I would give ZERO stars, but it made me pick one! There caregivers in memory care are over worked, there is not enough caregivers for the amount of patients. I have witnessed the way the caregivers talk to the patients and there is NO COMPASSION, they act like the patients get on there nerves and are bothering them! Ive witnessed several patients walk around in wet pants that stink really bad for over an hour and a half. The caregivers have time to be on there cell phones but not change a diaper? When my friends mom was first in this facility there was several caregivers that actually attended to the patients with compassion, now there is maybe 2 that are actually worth something. Ive witnessed caregivers yell at patients when they didn't think we were there, Ive witnessed a caregiver video taping one elderly person when she was having a fit. They shove all the patients in a tiny room they call the "TV" room and half of them are on the opposite side of the tv and cant even watch it. This place needs to be turned over to the state for investigation. WORST MEMORY CARE UNIT IN SAN BERNARDINO COUNTY!!!!! I CAN GO ON & ON ABOUT THIS PLACE, AND NOT IN A GOOD WAY! MISSING PATIENT ITEMS, CAREGIVER GIVING MEDICINE IS NOT PATIENT, FRONT DESK ALWAYS TO BUSY TO SAY HI! I FEEL BAD FOR ANYONE WHO HAS TO EXPERIENCE THIS PLACE!

August 29, 2017

By Diane

I visited this facility

Montclair Royale had larger, nice rooms, but there weren't many outdoor activities. The memory care unit was horrible. It was upstairs and they didn't go outside. It was very depressing. They had a TV room and a cafeteria. It didn't look very well-staffed, and it was very quiet. I wasn't really interested nor pleased.

March 28, 2017

By David271754

I visited this facility

The tour at Montclair Royale was good, and we liked it. It was a nice facility, and the only drawback was that it's on a busy street, but the actual facility itself seemed to be adequate. It appeared that they had the full range of typical senior activities. The grounds were average and the staff appeared to be adequate. It seemed to be a very nice, average facility that was reasonable in price.

February 23, 2017

By Regina616166

I visited this facility

Montclair Royale gives you a price for independent living, then they start adding additional costs for care, so to me it's still an independent living place. It's definitely an older building, the dining room was nice, and the staff seemed to be nice. The rooms that they showed me weren't very nice, and it looked old. There's a cord that you pull if you need help, but they don't have a medical alert button that you have on you.

January 18, 2017

By Kent164424

I visited this facility

Montclair Royale looked OK and like they are doing some renovation. It's not a place where I would put my parents because their rooms need touch ups. They are in a transition phase with new management. The staff was friendly.

January 10, 2017

By Susan070245

I visited this facility

Montclair Royale was a little more expensive as far as what they did. They provided meals and things like that, but the rent was just too expensive. For assisted living, it seemed to be more expensive. Everybody was very nice, and they served us lunch. It was a very nice place. They had a dining center where there were a lot of tables, and usually anybody can go down there and socialize or eat or watch TV. They have a big screen TV where you can watch and sit down there; that looked like it would be nice. There were a lot of people who had friends that they socialize with, play cards with, or anything like that. The apartments were very nice, and they had everything that you would need. We saw a 2-bedroom, and the bedrooms were a good size and were kept very nicely.

January 09, 2017

By tommy11

I visited this facility

5 stars

January 06, 2017

By Lorry180166

I visited this facility

Montclair seemed efficiently run. They had a nice eating area, and the menu seemed varied and nutritional. They had nice, large-sized rooms. The personnel I met seemed very friendly, caring, and involved with the patients. I wouldn't foresee any problems.

December 06, 2016

By Janet254240

I visited this facility

The tour at Montclair Royale went well, and I really like the place, but we are still following up with them. I think Montclair Royale would fit the needs of my mother-in-law. The people were very friendly and efficient. I was impressed with what I saw. I think my mother-in-law would fit in fine there. What attracted me most were the activities that they offer and the friendliness of the people.

November 22, 2016

By Dawna024384

I am a friend or relative of a current/past resident

We placed my father-in-law in Montclair Royale. We are very happy with them. It seems like the staff is more involved with the patients. They are very caring towards their residents. It is not too big and not too small. The environment is very friendly. They have different activities for them also. They have bingo, a room where they can watch TV and movies, one lady leads exercise, and they a lady teaches them dancing.

November 19, 2016

By Toni422615

I visited this facility

Montclair Royale has amazing staff. They are so caring and so good with the residents, especially for memory care. Most of them in the unit are not very coherent, and the staff just takes them along, guides them, and keeps them busy. I can't say enough about the staff because they're wonderful. I was surprised by the size of the rooms because they're huge. It's great, and it just seems clean.

November 13, 2016

By Robert838565

I visited this facility

Montclair Royale was very nice. It had games and other activities, and it served 3 meals a day plus snacks. The staff was easy to approach.

October 21, 2016

By Chris S.521354

I visited this facility

The assisted living part of Montclair Royale looked OK; you have to walk through there to get to the memory care unit. It was considerably less expensive, but there's no way I could ever put my mother in that place. People were lined up in the activity room in wheelchairs looking at a little TV screen. The memory care unit was like a warehouse facility to me. The assisted living part was a little better, but I only saw a part of it as I was walking through. I'm sure their care was fine, but it was just depressing.

Provider Response

Thank you Chris S.521354 for your personal and individual comments of your experience here at Montclair Royale. It is important for us to hear from everyone that has taken a tour and we value comments that lead us to even greater accomplishments. Since we are one of the larger communities in our neighborhood we strive to remain personal with our residents with daily connections made through daily personal care and supervision. This close relation also extends to all of our family members of our clients. Care is principal and the very foundation in which we have built an outstanding reputation in our city and the outlining areas. It has been our experience through word of mouth of family and friends that Montclair Royale continues to be known as a community with reasonable charges while providing quality care to our residents. We understand that aesthetics of a community can be deceiving in many ways. Montclair Royale is the kind of community that “gets-it”. Our residents and their families share with us a on a daily basis of their appreciation toward our staff. Lastly, since Montclair Royale does offer a Small Memory Care. When the majority of our residents are in the common area at the same time, it is true the room is full. However, we have continuous activities for our residents throughout the day, where residents are in other areas of the facility as well. We remain FULL at this time with a waiting list of five people deep. As you have noted, we have affordable rates and with our tri-level care ability, this appeals to families knowing they don’t have to keep moving mom or dad from place to place should conditions change over time. The proof of our growth can be traced right back to “family satisfaction” and is evidenced by our tremendous growth. Families are happier and residents are safer. We do understand that Montclair Royale is not for everybody. We wish you all the best at the community you have selected for your loved one, and please know that in the future if costs begin to get too high and care becomes insufficient for your loved one, we are here for you. Thank you again for your honest review with Montclair Royale!

October 13, 2016

By Randy281831

I am a friend or relative of a current/past resident

My dad is pretty happy at Montclair Royale. He is satisfied with the facility and the help that he is getting. They have an activity area, a TV room, and a nice-sized courtyard. They have a really nice dining area too. He said the food is good, but the portions are kind of small. The rates are reasonable, and so far, we have been pretty happy with it. It is all inclusive.

Provider Response

Hello Randy It is quite common in the industry as a whole where food portions come up for discussion. In general female clients want smaller portions and male clients want larger portions. With that regard we fill plates with more than the normal size portion. Typically the client eventually will tell the server to please either limit the portion size OR increase it. It's entirely up to the resident. Recognizing that many residents come from the depression era, they still live thinking they do not want to waste anything, which is why we usually get comments that portion sizes are too large. Thank you for you comment and please note again, all the resident has to do is let the server know and the server will gladly accommodate the request.

October 10, 2016

By Thomas172736

I visited this facility

Montclair Royale was a nice place. I like it, but it was out of my price range. I didn’t pursue it very far, but I was on a waiting list of two years. It was something I can do. I just talked to somebody at the leasing office that said they had a waiting list.

May 10, 2016

By Melvin5

I visited this facility

We only visited Montclair Royale for my mother. That one was very nice. They’re very reasonable. They gave us the information. Everything was nice. The staff was fine. They’re very friendly, they’re nice, and they answered some of the questions we had. They gave us more information that I was looking for at the time. They’re very helpful. Everybody was great.

February 29, 2016

By Dee25

I am a friend or relative of a resident

I move my mom in Montclair Royale. I love the facility. I love how they keep it clean and how they tend to my mom. She is really happy there. She knows the staff by their name and has no complaint. She is always dressed and ready to go. Their room is always clean and she really likes her roommate. It working pretty good to her. They take their residents out on field trips. They have internal activities like bingo, arts & craft, bible studies and movie nights. They often take her down to the courtyard where she can get some fresh air and she can walk around. She likes to jog and she goes around in the courtyard. I like it a lot for my mom.

December 16, 2015

By Andrew27

I visited this facility

The person at Montclair Royale did not give us enough time. She was in a big hurry because she had another appointment. The facility is being remodeled. It looks like it is well maintained inside. I believe they were moving the residents around, because they had to do each room at a time. It did not stand out to me. The surrounding area is right next to a hospital, and it is in a lower-middle class area. The driveway needed to be redone. The parking lot was small; we had to park next door.

November 22, 2015

By Christine116112950

I visited this facility

I looked at Montclair Royale for my grandfather. They’re a little bit more expensive; my grandfather can only afford a shared room there. I dealt with one staff member who was helpful. The community was OK but wasn’t as nice as the one that my grandfather moved into. However, it was on a busy street, and the area was not safe.

June 29, 2015

By Eileen27

I visited this facility

The people were very friendly and very accommodating at Montclair Royale. It was very nice. It was renovated recently. We saw the dining room, and it was beautiful. They had several nice rooms that the residents could use for either watching television or socializing. I would recommend it to others.

June 19, 2015

By Richard107707650

I am a friend or relative of a resident

Montclair Royale is a nice place, and it is clean. They are very accommodating. It is very well staffed. They play bingo, watch movies, and go shopping. It is a hundred yards away from Montclair Hospital. My cousin loves it.

May 05, 2015

By Caring105117250

I am a friend or relative of a resident

Montclair Royale is good in how easy it is to sign up and how easy it is to work with them in getting all the specifics put together. Overall, it seems good although my uncle has been in there for only a few months. The environment is nice, but the place is kind of small. It looks like it is big from the outside, but it is not a big facility. Inside, it is fairly clean. They have people that work on that floor, but it is not structured as other places would be in terms of getting a hold of somebody. They are kind of slow in some ways when it comes to getting of a hold of people like the staff or the administration. They are good with responding when you do get a hold of them like when they know they need to talk to you.

April 16, 2015

By Bill104328550

I visited this facility

We are going to be placing our aunt at Montclair on Tuesday. Basically, I liked the way they had everything set. When I walked through the doors, I liked the entrance area. I like the counselor a lot better; she has worked with me a lot more, filled me in with what is going on, and how to do it. All around, it was just a better feel. The rooms were very nice; there was a good selection of rooms with different sizes and different layouts. They had just recently upgraded a lot of rooms, and they have more rooms to upgrade. I just met a few of the staff members -- I was basically dealing more with the counselors and the management -- and they were very good, very knowledgeable, and they gave me a few different avenues to look at. They had all the activities that all these other ones had. They had the basic ones -- they had Bingo and the TV lounge, they work with the individuals whether it be memory care, and they have general games. They did have a little physical fitness program in the morning. They get them all out there, stretch them, and kind of work with them to keep their bottoms moving.

March 31, 2015

By Barbara108646150

I visited this facility

Montclair Royale is very nice, and the people were very good. The staff was very friendly. It is a very nice place. It is upgraded, and I think they just renewed the whole inside of it right before we got there. It is all updated, and it has a very friendly atmosphere. It is very nice, and the person who did the walkthrough was very sweet and very nice. They have big rooms, there's two little rooms, and they all seem to have a nice view. They have laundry and a salon. They have transportation and family members can take them.

March 07, 2015

By Caring107249550

I am a friend or relative of a resident

My brother-in-law is currently in a facility called Montclair Royale. He has been there since the end of May. I have some doubts about the qualifications of some of the employees. Not the management but some of the employees. They have activities, and the facility seems adequate. It is an older facility, but they have been doing upgrades. He has Alzheimer's, so what he says and what really goes on is sometimes hard to sift through. I have eaten there, and I wasn't impressed. They need to have better communication though. They need to have better communication between management and staff and between management and the clients.

October 07, 2014

By dorothy8269

I am/was a resident of this facility

I liked the staff at Montclair Royale. They were really helpful, and they treat you like they really care about you. They had Bingo, walks and exercises in the morning, and once a week a singing group comes. It was a very nice experience, and I was with all my friends. In the beginning the food was really good, but they keep changing the cook, and finally it wasn’t good at all.

Provider Response

Thank you so much for your kind words regarding our community Montclair Royale. We are very excited to hear that you enjoyed our staff and our activity program. This means so much to us as staff members to know that you felt our caring and compassionate philosophy and delivery of service. Montclair Royale, believes in service with a smile, service with compassion, and to have you feel as part of our family. We do appreciate your review regarding our food service. Our current Chef is an alumni of Le Cordon Bleu in Pasadena. With many different palates, our Chef tries to accommodate each and every individual likes and dislikes. Although this presents challenges we have had much positive feedback from our residents, their families, and our staff. -Montclair Royale

August 14, 2014

By Kristina4

I visited this facility

Montclair Royale has close and caring staff. I think the rooms are a good size. They have Bingo, arts, and socials, and they have barbecue on holidays, movie time, Bible studies, and church groups. They have lunches out and shopping. I liked the warmth; I get a warm feeling that they will take care of my mom.

Provider Response

Thank you so much for visiting our community Montclair Royale. We were excited to read your review, and thank you for allowing us to be a part of your extended family. It has definitely been our pleasure. -Montclair Royale

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Costs for Montclair Royale in Montclair, California

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Services and Amenities of Montclair Royale in Montclair, California


  • Entry Fee
  • Assisted Living Starting At: $2400/month
  • Independent Living Starting At: $2400/month
  • Memory Care Starting At: $2800/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Technology Extra: Emergency Call System

Health services

  • Hospice Care
  • Medication Management


  • Offsite Activities
  • Music
  • Religious Services

Guest services

  • Guest Parking


  • English


  • Resident Capacity: 150
  • Minimum Age: 62
  • Pets: No Pets Allowed


  • State Licenses: 366426092
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About Montclair Royale in Montclair, California

Montclair Royale in San Bernardino County California offers a warm inviting retirement community with independent and assisted living along with memory care. Located near Claremont, Upland, Rancho Cucamonga, Ontario, Pomona, and Chino, CA, Montclair Royale provides full-service assisted living along with staff trained with the best senior living services for the elderly. Our studios and one bedroom apartment floor plans are designed with your comfort and convenience in mind that will suit your lifestyle for assisted living in Montclair, California. Our well designed retirement homes provide a variety of amenities to enhance your quality of life in the Montclair neighborhood. Amenities include all paid utilities (excluding telephone and cable), vertical blinds, disability access, walk-in closets, weekly house keeping service, plush carpeting, air conditioning, and patios or balconies. Our senior homes offer a distinctive style and incredible comfort in a relaxing setting.

What Makes Us Special

Our caring staff makes every effort to treat our residents with respect and dignity and to become an extended family for our residents.

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Montclair Royale

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