As my mother’s POA (plus the fact that she barely speaks English), I felt it necessary to advise you of the terrible treatment my mother recently experienced at Southpointe Healthcare Center in Greenfield Wisconsin. In the first few days, it seemed like everything was fine. Then my mother started complaining to me that it would take hours for anyone to respond to her requests (pushing the nurse’s button). I was unable to confirm this due to the pandemic. However, I then started realizing she was correct. My mother started complaining that her eyes were very dry. No problem, I will simply advise the staff and they can administer the over the counter eye drops. It took multiple phone calls and eventually, after 4 days, someone finally gave her eye drops. My mother then started complaining that they would not allow her to use her inhaler. She was getting Nebulizer treatments 4 times a day (as she is on oxygen 24/7). However, she said the staff stopped bringing her the Nebulizer on a regular 4 times a day schedule. It was very erratic, to the point that occasionally, it was only once a day. There were many other issues that arose that made me think I should start double checking everything. Therefore, I would call multiple times a day and only getting a connection once, since no one would answer the telephone.
Eventually, I was able to speak to one of my mother’s nurses, Ricardo, on Thursday, Feb. 4. He was helpful and assured me my mother would get her first Covid-19 vaccine on Saturday, Feb. 6. I then followed up on Friday, Feb. 5, with Ricardo. Again, he guaranteed she would get the vaccine on Feb. 6. I then spoke to my mother on Sunday, Feb. 7 and she told me no one gave her any shot or vaccine. Obviously, I was not happy. I called Southpointe immediately and after multiple phone calls and 20 minutes of waiting; I spoke to Debbie, supposedly the head nurse. First she claimed my mother refused the vaccine. I explained that was impossible as she barely speaks English. Besides, my mother always tells them to call her son, me, if they have any questions. After repeatedly insisting she refused the vaccine, Debbie then decided to take a different route. She said the vaccine could not be administered to my mother because Southpointe gave her a TB vaccine. It was absolutely laughable. A TB vaccine? Well that did not work so then she said they gave my mother a pneumonia shot. I told her that was not true. She insisted it was. I told her to look at the chart. Debbie said that there was nothing on my mom’s chart. I told her that proves she did not get any shot. To my astonishment, Debbie said this was not uncommon. Sometimes their nurses forget to note a shot on someone’s chart but not to worry, Southpointe “writes-up” anyone who forgets to make a notation on a chart. It actually got to the point where they had one of their nurses ask my mom if she got a shot since they had no record of it. How unprofessional and I think, illegal, can this be? To be so flippant about someone’s health and potential life is beyond words. I continued to pursue this on Monday, when the full staff was there and still received the same ridiculous excuses and lies.
By the way, in my discussions with Debbie, she acknowledged that they would not give my Mom her inhaler. She said that my mother has to be taught on how to use it. She has been using it for 15 years. Teach her what? It seems like Southpointe does zero background checks on their patients. After much pushing back on my part, Debbie finally agreed to give my mother her inhaler back. Again, this is for someone who is on oxygen 24/7. How absurd.
I no longer felt it safe to have my mother there. Consequently, I pick her up on Saturday, Feb. 13. She is now home and at least safe.