Southpointe Healthcare Center WI

The therapy staff is very caring and delightful, the food is horrible and always late and cold, the wound care specialist never followed my Doctor's instructions from the very first day,then for several days he never showed up once! I had to find a nurse to take care of me, and usually late at night. My room was shared with a 94 year old patient with dementia, even though there were open rooms, they had me on duty 24-7 to make sure she was ok. The main activity they offer is word searches and crosswords, Which you have to do manually because the internet is so spotty and shuts down all day...

My dad is in a nursing home at Southpointe Healthcare Center. I don't think they are patient-oriented enough, and communication is lacking. The staff is rude. They never answer the phone. We're not allowed in the facility, just in the lobby. Pre-COVID, it was okay and clean. It looks like a nice place to be. My dad doesn't like the food. I don't feel like the care is up to par, so I would say that there is no value to the money we pay.

DONT SEND YOUR LOVED ONE HERE FOR REHAB OR NURSING HOME CARE. The entire staff: nursing, CNA, therapy, dietary staff are incompetent. My mom went there for rehab. She was quarantined upon arrival. I could not see her but was reassured by the Director, that she was in good hands. NOT THE CASE AT ALL! By the 4th day, her pulse ox reading was 67%. As a PT, I have never had a patient with that low of a reading. Pulse ox in the 80s is bad!! They put her on hospice. I visited her next day: call light on floor, water on table 3' away so she could not reach it (chronic stage kidney disease: needs water), violation of GERD diet set by hospital, room temperature set at 68 degrees AC (old people like warmth not cold but set for staff), Wheelchair positioning with one footrest set correctly and the opposite one set so high her knee was at her chest. Couple this with her thoracic kyphosis and slumped posture sleeping in the WC and you get a pulse ox reading at 67% meaning you are not getting enough oxygen into your system to survive. Telephone on table 3' away. No wonder, during quarantine, I could not reach her by phone or she could not use phone to call me. Our elderly and small children are the most vulnerable. Professional staff walked in and out of her room multiple times and never thought, hey, my patient should have her call light, her water, her phone near by & she is on a GERD DIET SET BY THE HOSPITAL ignored by all; PT, after 4 days, (mandatory eval within 24 -48 hr), never addressed WC positioning for comfort AND HEALTH of elderly patient. HORRIBLE INCOMPETENCE!

As my mother’s POA (plus the fact that she barely speaks English), I felt it necessary to advise you of the terrible treatment my mother recently experienced at Southpointe Healthcare Center in Greenfield Wisconsin. In the first few days, it seemed like everything was fine. Then my mother started complaining to me that it would take hours for anyone to respond to her requests (pushing the nurse’s button). I was unable to confirm this due to the pandemic. However, I then started realizing she was correct. My mother started complaining that her eyes were very dry. No problem, I will simply advise the staff and they can administer the over the counter eye drops. It took multiple phone calls and eventually, after 4 days, someone finally gave her eye drops. My mother then started complaining that they would not allow her to use her inhaler. She was getting Nebulizer treatments 4 times a day (as she is on oxygen 24/7). However, she said the staff stopped bringing her the Nebulizer on a regular 4 times a day schedule. It was very erratic, to the point that occasionally, it was only once a day. There were many other issues that arose that made me think I should start double checking everything. Therefore, I would call multiple times a day and only getting a connection once, since no one would answer the telephone. Eventually, I was able to speak to one of my mother’s nurses, Ricardo, on Thursday, Feb. 4. He was helpful and assured me my mother would get her first Covid-19 vaccine on Saturday, Feb. 6. I then followed up on Friday, Feb. 5, with Ricardo. Again, he guaranteed she would get the vaccine on Feb. 6. I then spoke to my mother on Sunday, Feb. 7 and she told me no one gave her any shot or vaccine. Obviously, I was not happy. I called Southpointe immediately and after multiple phone calls and 20 minutes of waiting; I spoke to Debbie, supposedly the head nurse. First she claimed my mother refused the vaccine. I explained that was impossible as she barely speaks English. Besides, my mother always tells them to call her son, me, if they have any questions. After repeatedly insisting she refused the vaccine, Debbie then decided to take a different route. She said the vaccine could not be administered to my mother because Southpointe gave her a TB vaccine. It was absolutely laughable. A TB vaccine? Well that did not work so then she said they gave my mother a pneumonia shot. I told her that was not true. She insisted it was. I told her to look at the chart. Debbie said that there was nothing on my mom’s chart. I told her that proves she did not get any shot. To my astonishment, Debbie said this was not uncommon. Sometimes their nurses forget to note a shot on someone’s chart but not to worry, Southpointe “writes-up” anyone who forgets to make a notation on a chart. It actually got to the point where they had one of their nurses ask my mom if she got a shot since they had no record of it. How unprofessional and I think, illegal, can this be? To be so flippant about someone’s health and potential life is beyond words. I continued to pursue this on Monday, when the full staff was there and still received the same ridiculous excuses and lies. By the way, in my discussions with Debbie, she acknowledged that they would not give my Mom her inhaler. She said that my mother has to be taught on how to use it. She has been using it for 15 years. Teach her what? It seems like Southpointe does zero background checks on their patients. After much pushing back on my part, Debbie finally agreed to give my mother her inhaler back. Again, this is for someone who is on oxygen 24/7. How absurd. I no longer felt it safe to have my mother there. Consequently, I pick her up on Saturday, Feb. 13. She is now home and at least safe.