7500 W North Ave, Wauwatosa, WI 53213
2.9
(21 reviews)
"I thought the nurses and staff involved with caring for my grandma were very cordial and professional. The facility was also very clean and well maintained. Throughout the whole process of my grandma's Alzheimer's developing, they were extremely helpful and ensured that she was in the best of care. We had no idea what to expect and they did their best to assuage all of our fears and concerns. However, the management and security officers were very rude and unprofessional from my experiences with them through my mom having worked there and in passing on the way to my grandma's room. They acted as though they were superior to everyone and treated their staff like dogs both behind the scenes and in front of customers - very rudely and tersely. It seemed as if everything was a crises when in reality none of it was. Whether it was a fire alarm going off or a bathroom running out of toilet paper, both were handled with what seemed to be the highest level and stress possible. "
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