My review is not about the apartments for the elderly who are able to still look out for themselves, I am writing about the care on the 4th floor, which is where a person that I love and help take care of has been living for approx. 18 months.
My friend has physical problems and is unable to care for herself but her mind is very sharp. She is very depressed and I try to take that into account, but the truth is that I am not very happy with the care at Eastcastle. The problem is that the staff is always short-handed. Lately, the employees have been supplied by agencies. This means that the aides have no knowledge of the patients. I often walk in to see a group of wheel-chairs circled around the TV, while the aides are at the desk, texting, talking or watching TV themselves. I have often emptied the garbage in my friend's room, it is sometimes overflowing with used Pull-Ups. The smell is awful and there are no fans in the bathrooms. My friend has been left on the toilet, once for 1.5 hours, when a 3rd shift aide left her there for the 1st shift to deal with. I have talked to numerous people who are in charge there and my friend is told that it is up to her to find out and remember the names of the aides who do this. Altho sharp, she is still 89 yrs old, has trouble remembering names and does not want to be the "trouble-maker". I also worry about revenge. I once walked past 2 pieces of bread on the floor of the hallway. This was at 10 am. When I returned at 4 m, they were still there. I cleaned them up.
Being an aide in a geriatric facility is a hard, sometimes depressing job. I know this. But my friend has been treated disrespectfully, been told not to be so bossy, told that she has to wait to go to the bathroom, because she just went. This is so humiliating for a grown woman who has worked her entire life and now has to depend on others for the most basic needs. Eastcastle is cosmetically very pretty, the lobby has nice furniture, the grounds look nice, but the facilities are dangerously short-handed. If I could remove my friend, I probably would. I have heard that many facilities have trouble finding and keeping aides, but this is very disturbing to me.