Sunrise View Convalescent Center

Sunrise View Convalescent Center had more of a hospice atmosphere. The rooms were extremely small, but they were very clean. The staff was very nice. The amenities weren't great. The food was OK. They had a recreation room, but there was nobody in there. They had a library and a little cafe area.

The facility is very old and desparately needs updating. There are only 4 bathrooms for the residents share. My father shared a room with another resident. The width of the room accommodated hospital bed, night stand, night stand, another hospital with walls on both sides. Beds were pushed up against the walls and there was no space between the furniture. One small closet that was divided. Each bed had it's own TV. It was impossible to navigate the room with my father and his walker or wheelchair. His roommate had an oxygen machine and a wheelchair and there simply was not enough space. The staff is pleasant and polite until it is obvious that they require more teaching about how to provide care for a man with Dementia. I tried to teach them techniques about redirection and other techniques they could use to manage my Dad's dementia that would not cause him agitation. They could not get him to cooperate with care I offered techniques they could use to cajole and encourage his cooperation. The staff was completely unreceptive to any direction or suggestions on how to manage my fathers care. I visited the same time every week so they always knew when I was coming. Each visit he was in a urine saturated undergarment. So saturated that urine ran down his leg into his shoes. Their reply to my concern: He refuses care. His clothes were always filthy covered in dried food. I walked with him every visit I made. They reported that he refused to walk with them. I took him out to buy new shoes and I got a call the following day that someone dropped off shoes that were too small. I explained that He put them on himself the night before when he tried them on in the store. They were new leather shoes so I imagine that they needed to be broken in but the staff simply refused to let my dad take the time he needed to get them on. He likes to do things himself but they did not have the patience to allow him to do things himself. Every visit I needed to change his diapers and his clothes before I took him anywhere. I don't believe he was being bathed regularly, again they stated he would refuse care. They clearly have no ability to care for a patient with Dementia, no understanding of how to communicate with a dementia patient. They threatened to have my father thrown in jail when I went to a meeting about how to manage my father's aggression. That was there solution, review the rules with him and set limits and call the police. A person with Dementia can't remember where they are much less what the rules are. All they know is they are being forced to do things and they don't know why and they are scared and have no ability to communicate with the staff. Once we determined the staff would not change their approach with my Dad we knew we had to find another care setting. My dad could get any food or any drink when ever he asked for it. That was a plus. Their staff has no knowledge or skill in managing dementia and they are less than interested in acquiring it.