The Laurels at Willow Creek

wife of past resident

This place was the pits. My husband was sent there for rehab from a local hospital. My brother in law was the one that had picked my husband up and take him there, no transportation from point A to B. The place was described as a Night from Hell. There was a lady that ran up and down the hall stark necked screaming "HELP ME! HELP ME!, then another time he heard another person that crawled out of her bed , crawled across the hall to his room. He went to the front desk trying to get someone to assist her back to her room. The food sucked he lost 20 pounds, what saved him was when my sister start bringing him food from the outside. The beds were so bad might as well have slept on the floor, no mattress on the bed, just a pad, no pillow. When he came home he could not hold up his head, it would rest on his chest. Before he arrived at Willow Creek he had no issues but in time, he start getting sores on his foot, which became like ulcers(open holes that were puss looking) Wound management visited once a week. They would clean the sores and put medical honey and wrap the foot. He was set to come home and I received a call from someone from admin wanting to have him stay longer so they give him iv's antibodies. They called me first before saying anything to him about the extended stay. I stated that they would have to tell him, as I did not make decisions for him. He told them no that he was going home. We had made an appointment for him to see a specialist, which we were glad that this was done. With his second visit with the specialist he was told that he would need go back to the hospital for foot surgery. They were talking about amputation, a MRI was done that night to determine how bad the infection was in the foot and to see if the foot bone was infected. When we were told maybe that the foot may have to be amputated we both broke down in tears. When the results came back from the MRI that the bone was not infected I broke down in tears and thanking the LORD that he was looking out for us. When my husband was told about the good news, he also broke down in tears. It has been several weeks after surgery to rid the foot of the infection, He is doing amazing, he is in a wheelchair and doing therapy. We are taking one day at a time. LAUREL OF WILLOW CREEK IS THE PITS, I WOULD NOT SEND MY WORST ENERMY THERE! THEY SHOULD BE INVESTAGATED BY THE HEALTH DEPARTMENT.

nancyfy

My sister is there now has not had a bath since admitted she needs a hoyia lift to be put on a table to have a shower. She is suppose to get 3 ensure/boost a day doesn't get them and physical therapy is a joke. The site says hair dressers NO they told me they got a contract but no personal yet my sister has been there over 3 weeks!!

Dr AC Johnson

I needed their rehabilitation services. The Nursing Staff was excellent. The Occupational and Physical therapists were knowledgeable and professional. The atmosphere was good. I am thankful for their care.

Carole Boyd

My husband was moved here yesterday and they provided dinner and today he has not had a bite to eat. That is completely unacceptable.

tuscon

This has to be the worst place imaginable !my father went in with a broken leg to do rehab and now he has a uti , mersa , and on hospice ! The staff ignores the patients ! He fell 3 times going to the bathroom because no one would answer his call at the desk for assistance!!!bottom line do not send any one you care for to this facility

RACurley

This review is about the skilled nursing short-term stay (SNF) at Willow Creek. PROS: There are some genuinely kind, caring, competent, friendly therapists and staff. The activities staff is great, and the activities room is staffed and available on the weekends. Fresh cookies daily at 2:30pm. CONS: Unacceptable care for incontinent patients and patients who cannot walk, transfer independently, or verbalize their needs. Poor wound management (though they advertise on website “wound healing and wound prevention program”). Apathetic or no response to these concerns by the Administrator and nursing director. My father was there for 5 weeks with a simple wound on his butt, but it didn’t heal because they regularly left him in urine-soaked diapers/pants with an uncovered wound, despite discussions with nursing staff about putting him on a schedule to keep him clean and dry. I was there almost daily and often cleaned/changed him and dressed the wound myself because no one was available to do it. Call bells were not answered in timely manner or not at all. My father was given a moldy mattress. Then a worn-out mattress with a huge dip in the middle. He finally got an appropriate pressure-relieving mattress when I pitched a fit over him being double-diapered and left soaking wet, which broke down his groin skin. Questionable cleaning and disinfection procedures: a previous patient’s supplies stayed in the room for over a week despite my telling various levels of staff (it was not my responsibility to discard another patient's belongings.) Understaffed; lack of training of direct care staff in incontinence and wound prevention and management. You have a choice of SNF and nursing home for your loved one. Don’t make my mistake. Go elsewhere. The facility has been reported. (After a week back home at assisted living, my father’s wound is almost healed because they have been keeping him clean and dry, and a home health wound nurse is following him.)

Fred Jones

My roommate was there due to a spider bite that almost cost him one of his legs. But there were spiders and other insects crawling all over this place. Most of the residents are on sugar restrictions, but are served sugary drinks and high carb meals. The nursing staff is fantastic, the social worker is useless and not to be trusted. The physical therapy team was great.

laurelcreekguest

One of the RNs here is really rude and condescending. The CNAs, therapists, and nurse practitioner have all been great.

khu

Deplorable discharge experience! None of the medical equipment promised to be delivered to the home had arrived or even been ordered through the company in time for it to be delivered in time. After multiple calls to Laurels, the medical supply company, and insurance and days of waiting for a bed, we are still paying for a rental bed out of pocket, As of 6 days after discharge, she still does not have a bed or the other medical equipment promised that the insurance company has already approved. While at the Laurels, the staff did not want to use the techniques she was taught by her physical therapist that she was supposed to be practicing to improve her strength and work towards her goals for insurance funding to continue. Instead they would wait on "strong" staff member to pick her up and put her in her chair. Therefore, she did not make the progress she needed to make while there. Also, she was told a couple of times that they didn't have enough staff to keep coming and help her use the bed pan, so they put depends on her instead. There was another patient there who had dementia and would wander around and at times wander into her room and try to hold her hand and one time she got scared because he was trying to make his way around her bed and she buzzed for help and no one came. She also yelled out and no one came. Her therapist finally showed up and got someone to assist the other patient.

Sheila Simms Cristofaro

My father is 85. Before he broke his hip, he was lucid, active, and independent. For whatever medical reason, after surgery he dropped into complete dementia and confusion. I do not believe the staff or doctors at The Laurels of Willow Creek made any attempt to help him or even treat him with concern. Physical Therapy was a joke. His orthopedist said he was healed and should receive more vigorous support and therapy; they ignored this recommendation completely. One month later, my father still can not even stand by himself. Furthermore, I have been treated with complete apathy several times by the nursing staff; left on hold until I have abandoned calls, requests ignored, and have even felt offended by several staff members. Oh yeah, they "lost" his dentures, too. Do not leave your loved ones here.

thisplaceneedstogo

I'm a caregiver who takes care of a lady with Alzheimer's, she fell, broke her hip, hospitalized, then came here for rehab. First off, NO handicap doors so I saw people almost falling out their chairs & struggling to push their loved ones out and even struggling to push themselves out. The halls reek of urine & feces. I even saw a patient in her room with throw up all over her & no one came to help. They take FOREVER to come to your room when the call bell is pushed. The patio has all dead flowers. Now let's talk about nurses here... ABSOLUTELY RUDE!!!!!! I'm her caregiver so I know when she needs to have her medication so if it's hit the 6 hour mark, I remind the nurses because if I didn't... they'd come 2 or 3 hours late. When giving my lady her meds, and my lady kept asking questions because she has Alzheimer's & she's confused, the nurse was just like "I'm not dealing with this today just take the pills oh my god" then it was 4 hours late already for her to have her bandage changed & so I reminded the nurse & she said "WHAT DO YOU NEED NOW". I was furious! also the CNA asked ME how do we transfer someone with a broken foot... I was like you're the CNA not me!!! Also the nurse asked the CNA on how to transfer since "she don't do much of that". This place is a joke!!!!!!!!!!!!!

LR540821

She is in The Laurels at Willow Creek. She has 24 hour care and probably has physical therapy 2 to 3 hours a day. Some of the other residents are more mobile than she is, and some of them have other kinds of problems than mobility. When she first went there, her roommate had mobility problems but got much better. Some of the staff is adept at rehab, and some of them in other kinds of care. My overall experience with them is good. She has a bright and cheerful room that’s a little larger than the typical hospital 2-patient facility.

Mchurch

My dad was placed in this rehab center. Horrible experience. I would not send my worse enemy to this place. They forget your medications and don't seem to care at all. My dad was ready to leave after one day.

FedUpDaughter

My mother was sent here for a 3 week stay for PT. (She has Parkinson) She couldn't wait to get out. The place was quite nice when we walked in the front entrance but the individual rooms are dark, dismal and not once did I ever see someone come in and clean. The beds are like cots and we had to buy a foam topper to put on it for comfort. The hallways constantly smelled of urine and feces and if a patient rings the call bell it can take up to 30 minutes for a response or you may have to go find someone. The day she was leaving they brought her by wheelchair to the front entrance and staff people I had never seen before suddenly showed up, clapping and saying congratulations and taking pictures. (I am assuming for publicity). Really??

Bob98871750

They take good care of me, and I like the rehab here at The Laurels. The room is nice and clean, the food is very good, and the place is very secure.

Caring73884050

Dad was at The Laurels of Willow Creek and I wouldn’t put my dog in there for a weekend. I have nothing good to say about them. When he went in there, he was still going to the bathroom and pretty much on the good side, but they told him to just lay there and wear a diaper. He lost all control of his legs because they did not get him up and moving. He had a huge bed sore on his back. It was so big that you could put your fist in it. They didn’t do what should be done and he deteriorated.

Caring41792550

My dad was in rehab at The Laurels of Willow Creek. The hospital basically sent us to this facility because it was the most convenient to their home. The facility was very clean, which was important to me. The staff was very helpful and very nurturing. We were very pleased with them as well. They were pleasant and very skilled with what they're doing. They're very good with him. I would recommend them. The one thing we had with them though was that they didn't let him walk around and they let him basically stay in the wheelchair, so that he sort of lost his strength because of that. They could improve on that. Regarding food, I didn't try their food but we were there with my dad at dinner time and their meals seemed adequate.

cps1ldrn

My father in law was a patient at the Laurels at Willow creek when he was debilitated and needed assistance with his ADL's. He was able to receive physical and occupational therapy at the facility. These therapies were excellent but more time allotted for therapy would have been better. I found that the nursing home didn't really encourage residents to get involved in activities as much as I thought they should. Most residents ate in there rooms instead of in the community dining room. During his stay I recall the director of food services coming out and talking with him about his food preferences and trying to cater his diet to what his preferences were for meals and snack