Parklane West Healthcare Center

Amy100

I only gave them one star because you can't write a review unless you give them a least one star. Otherwise they would get a big zero. I work at Fort Sam Houston and I would run over to Parklane at lunchtime to visit my mother who had Alzheimer's. The staff would line up all the patients in wheelchairs by the nursing station which was right by the elevator and totally ignore them while they socialized with each other. When I would exit the elevator the staff would lower their heads and pretend they didn't see me. Some of the wheelchair patients would be lopsided in the wheelchairs and practically falling out of them. My mother was always soaked in urine which caused her to have a giant bedsore on her buttocks. Her feeding tube was always backing up in her mouth which if they brushed her teeth once in a while, they would have noticed. If anyone thinks their mother, aunt, etc. received good care from these folks at Parklane, then they must have low expectations of how they want their loved one to be cared for. While we were making arrangements to move her, she became more ill and had to go to SAMMC for a week. She returned to Parklane with a diagnosis of MRSA which SAMMC stated she probably contacted at Parklane. She died at Parklane gasping for breath because they did not have the comfort drug on hand to make my mother's transition from life to death an easier one. If you put your loved one in this facility, I recommend visiting every day, twice a day. The nurses and the CNA's are lazy and disinterested in their patients and spread germs like crazy moving from patient to patient without using gloves or washing their hands.

Provider Response

Tesla

Excellent choice!! Parklane west took great care of my aunt after she had her knee replaced. From the therapy department to nursing they as a whole exceeded what we expected from we formally knew as a "nursing home" setting. The care she received was an extension of the hospital. She recovered quickly and was back at home in less than three weeks. We would choose Parklane west again. God bless the therapists and the nursing staff! They were truly a blessing.

Romero

Exceeded expectations!!!! I recently have had my grandfather discharged from a Parklane West. He was sent to Parklane from a nearby Joint Club hospital that performed his orthopedic procedure. I have to say I was very impressed with the physical therapy department, Andy runs a great team of therapist and the proof is in the pudding! I will have to admit that there were some issues with nursing but when i asked to speak to the DON she was more than happy to meet with me and took action to satisfy my concern, it was resolved. Before I decided to make this the location for my grandfather's therapy I toured the facility on the advise of the social worker at the hospital, I was toured by a thorough and pleasant woman who I later found out to be the executive director. I showed up at 5:15PM on a Friday and she offered me a bottle of water then she gave me a tour of the facility. She graciously sat with me and answered my questions which exceeded an hour, considering it was Friday evening and she was willing to do this meant a great deal to me. My grandfather met his goals and was sent home without home healthcare physical therapy. I am so grateful of the care and compassion we received at Parklane west, we would do it again given the same situation. Special thanks to Andy, Coco, Kelvin, Robert and Mary! All of you are Angels.

joeaol

This is an excellent facility. Appropriately staffed and very competent by the way. My mother was receiving skilled care after a long stay at the hospital, he recovered quickly and acheived near independence while rehabilitating from her total knee replacement. My family was very happy with how our mother was treated while at Parklane West. I can go on and on but in short the physcial therapist and other therapy staff are employed by Parklane and not outsourced to a third party which made a huge difference in the continuity of care. The nursing staff was very good (strong leadership), very responsive to needs. Visit this facility and you will be convinced.

Sumner

We really like Parklane West. We like it mainly because of the way that it looks. They sunnier, brighter, and had more space. There are areas where you could sit outside. The staff were very nice and accommodating. We had a meal there and it was good. The dining room was nice.

Caring 1492

My dad was in Parklane West for only a week, and then he passed due to kidney failure. The care was great, a little expensive, but really good. In fact, they're going to do some major renovations and it's going to be a real snuggly place in about a year. There's going to be really nice individual rooms by then.

vasquez1200

The facilities are very well kept with the surrounding areas kept in neat and orderly and clean condition. There is an indoor pool for therapy. The materials: carpet, paint, housekeeping looked to be in new condition but not with the "new" odor. In fact I noticed that it didn't have the familiar "people" odor. Parking is limited so if you have a large group you may want to plan ahead. The area is gated with a one way in and one way out direction that backs up to a military base so safety is not an issue.Upon visiting on several occasions the residents seemed calm and relaxed. The atmosphere reminded me of an upper level hotel. With that said, the one thing that stood out is that it did not look over crowded. Most living facilities seem to always be busting at full capacity. This one each time seemed nicely paced with people just not too many people. The private rooms were more likened to individual dorm room styles of an older version but still very well kept. In some ways the facility is pleasantly nostalgic but without being dated or old. Very pleasant place to visit

Caring592

Mom has been to Parklane West. The administrators, admitting personnel, staff, registered nurses and nursing aides made this an easy adjustment from home to a nursing home environment. Housekeeping does an excellent job of keeping the building clean and well maintained. The laundry and maintenance departments are always willing to assist the residents, and the nursing aides are very helpful. The activities director does an excellent job with planning various and numerous activities, and then implementing them with the capable assistance of her staff. The charge nurses do an excellent job of keeping the patient's family informed of doctor's orders and other conditions that may occur. As my mother's ability to care for herself has decreased, staff from the therapy department have been assisting her in her walking, so that her mobility can be maintained. My mother, relatives, and friends have been very happy with her residence at Parklane West. Most importantly, we are always greeted with a friendly smile and hello from the receptionist and all other staff in the facility.

Aggiegrl

The facility itself is absolutely beautiful. My grandmother was very sick and would love just to sit in their garden area. She stated once that the air just smelled differently there and it was so peaceful. The staff was very accomodating to all of her needs. I personally was touched when I showed up and everyone knew who I was because they had taken the time to get to know her. They would ask her about her pictures which would help her to reminisce on great past memories. I would recommend this facility for anyone.

hernandezv

At first i heard a lot of rumors about this facility, that the doctors and CNA'S are careless and that they would rarely go to check up on patients, but i thought to myself, why can't i just go check it out for myself. I went to visit the facility because i wanted to find the best assisted living facility for my grandmother, i think this was the best facility so far, It is an upscale facility with really polite staff and the doctor seemed very caring, they accept medicare and medicaid, they are very clean and well organized. All those rumors, were lies, i loved it, i immediately registered my grandmother, and she is also happy with this place, I would recommend this facility to anyone who needs the best care or if you even want to work for this facility, they have great benefits for their employees, I might put an application as a CNA.

emrfd

Parklane West is a small retirement community managed by Brookdale Living, which owns a number of different retirement communities nationwide. Parklane has two separate sections: assisted living and skilled nursing care. Housing choices are somewhat unusual at Parklane, since they offer semi-private rooms, in addition to the regular private apartments. The semi-private rooms are much smaller and cheaper than a private apartment. Meals are decent and prepared by a chef and dietician. Residents get to choose which items on the menu they want to eat. For catering events, chefs will prepare dishes upon request from residents. Transportation is available on a schedule (and by appointment) so residents can run errands and go shopping when needed. Compared to other retirement communities in the San Antonio area, Parklane West is a smaller, cheaper, and no-frills community. If you're looking for a community with solid care and minimal amenities, Parklane West would probably be a good fit.

bradj62

I went with a family member to look at this facility for my Mom, who is going to have to move into a retirement center soon due to illness. I was not too impressed with what I saw. Its a older facility, the furniture is kind of outdated looking, and the facilities were just not going to be up to her standards. The private rooms are very small, and have no kitchenette available, and that is important to my Mom. This is more of a assisted living facility, and we were looking for something that she would be able to be a bit more independent with. One plus I can add was that they do have furnished available, but again it's very small.