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  4. Heartis San Antonio

Heartis San Antonio

Offers Assisted Living and Memory Care

4 Reviews
15430 Huebner Rd., San Antonio, TX 78248
Call (800) 385-2527
Heartis San Antonio (800) 385-2527
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Reviews of Heartis San Antonio

4 Reviews Write a review
Food
(2 Reviews)
Staff
(3 Reviews)
Facility
(3 Reviews)
Activities
(2 Reviews)
Value
(3 Reviews)

Assisted Living Reviews for Heartis San Antonio

February 15, 2021

By Ann

I am a friend or relative of a current/past resident

My mother-in-law stays at Heartis in San Antonio. They are OK, but I'm not completely pleased with them. Their staff is not the best, but the director is out of this world, and he is great. The nursing staff is the one that I have the most concern with; they don't respond back. My mother-in-law doesn't like the food there at all, and we've never seen it because she's only been there for six months. She also has trouble getting the food that she likes. Her room is very nice though. They have activities, but I don't think she would participate in anything because of her condition. She can't walk a whole lot. She likes playing Bingo, but I don't think they've offer that yet right now because of COVID.

Provider Response

Thank you so much for your review.

May 30, 2019

By tejaschick

I am a friend or relative of a current/past resident

Nice looking facility, had to get on staff several times for not showering my friend in over a week (her schedule is 3 times a week) or clean the apartment weekly like scheduled. They admitted to mopping the floor with only water; floors are sticky and stink in their apartments. Food plates are left for over a day when should be picked up at every meal. The food is disgusting! For the amount of money paid monthly, the food is subpar and looks like mush. Trash isn't taken out..I've on multiple occasions left the full trash bags out in the hallway and it'll still be there 12 hours later. I had an employee yell at my friend that she wouldn't empty her bedside commode...that's her job. But when she would call for assistance to use the bathroom or brush teeth, they'd ignore her for hours!! Management says things to only appease you and not actually make changes. When my friends husband passed away, no one came to check on her mental wellbeing or offer condolences. Theres so much more to say but this place is a sad excuse on how to treat the elderly who need the assistance! Save your elderly family member from this place.

October 20, 2018

By Yvette

I visited this facility

Heartis San Antonio is an extremely nice place, but just out of our price range. They have a lot of amenities like a salon and a bar area. The staff was very friendly. If I had the money, I would put my mom there. The place was extremely clean and their rooms are spacious with a full sized refrigerator. The residents looked very happy.

Memory Care Reviews for Heartis San Antonio

October 06, 2022

By Corina

I am a friend or relative of a current/past resident

My mom was placed in the Heartis San Antonio. I liked it because the person that I talked to was spot on, Very engaged, and very informative. I saw a lot of stuff, she answered our questions and set us up for an appointment, and everything went great. She walked me to the unit and I liked what I saw. They told me "We check the residence every 45 minutes. We help them and we assist them." They gave me a ratio of caregivers to patients, and also the certified tech for medication. They have a nurse on and staff all the time. They'll bring the residents out of the room and they'll engage them in activities. They make sure that they're all at the table, even if you're in a wheelchair, but you're at the table having a meal with the rest of the people that are there. Mom is in the memory care unit. On Mondays, Wednesdays, and Fridays, they bring her over to assisted living and she can play bingo there, and they'll bring her back and forth. When we go to visit, as soon as you walk in, it's such a beautiful place and looks like a fancy little restaurant. We could take her from the memory care to the assisted living where they have a meal that we could order out of the menu, so it's very nice. Their staff is very friendly and bilingual, which helps my mom as she's bilingual. They also help her interact with the patients that are there. As soon as you walk in, you can see that the place is so clean and very well taken care of. And as soon as a patient vacates the room, they're pulling all the carpets and laying down the linoleum floors, which makes it easier and cleaner. They play different games like Uno and they painted my mom's nails artfully. They engage them and bring them out so they can watch a show together, they have happy hour with their juices. They were explaining to me that they set out different juices and they go around mixing drinks and then they'll drink it, it's fun for them.

Provider Response

Hi Corina, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Heartis San Antonio Assisted Living. Thank you so much for taking the time to leave this feedback.
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Costs for Heartis San Antonio in San Antonio, Texas

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of Heartis San Antonio in San Antonio, Texas

Costs

  • Entry Fee
  • Fee Structure Extra: Entry Fee Cost : $3000
  • Assisted Living Starting At: $4300/month
  • Memory Care Starting At: $6228/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

General

  • Resident Capacity: 187
  • Respite Care
  • Pets: Small Pets Allowed Only

Licenses

  • State Licenses: 146331
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About Heartis San Antonio in San Antonio, Texas

Every aspect of our community was designed with you in mind. The countless amenities cater to your interests, your well-being, and your personal goals so you can spend your days doing what makes you happy, no matter what that is.

Beauty:

  • Barber shop
  • Beauty salon

Dining:

  • All-day dining with chef-prepared entrées
  • Bistro and bar
  • Multiple dining venues

Entertainment:

  • Art studio
  • Business center
  • Game room
  • Theatre

Health & Wellness:

  • Fitness center
  • Spa
  • Walking paths

Services:

  • 24/7 emergency call system
  • Apartment maintenance
  • Concierge services
  • Landscaping
  • Nursing and wellness team members
  • Scheduled transportation
  • Weekly housekeeping and laundry

Residents spend their days any way they choose – relaxing or moving and grooving. Exploring the outdoors or staying in, enjoying their fully accessorized apartment or experiencing one of our luxurious common areas. Community living and dining rooms provide the perfect backdrops for savoring delicious and nutritious chef-inspired meals and enjoying engaging social activities.

Our goal with Spark is to create a life-enriching environment that empowers our Memory Care residents and promotes their independence. The award winning approach to living well with dementia is inspired by Montessori Methods and focuses on supporting every individual’s ideas, choices, and skills.

Team members play a major role in fostering the natural spark within each resident by encouraging new ideas and helping to make them a reality regardless of deficits. Our weekly resident committees, Lifelong Learning University, and frequent community service projects also provide residents with a sense of purpose and belonging.

What Makes Us Special

In true Southern fashion, Heartis San Antonio offers the hospitality and camaraderie that will make you feel right at home. Its upscale apartments and amenities give you room to be you in a community that reflects your personal tastes and in a city known for its own distinct style.

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Heartis San Antonio


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