Carrollton Health and Rehabilitation Center

Vikki

Food is absolutely disgusting. Cannot get room temperature regulated. I have been asking since Summer and it’s now December. I was there today. It is still ridiculously hot in her room.The hallways and individual staff offices are cool though. Promises made and promises not kept. Call on weekends and no staff answers the phone. I can call 5 or 6 times in a row and the phone will ring until it cuts off. I can do that continuously and no one will answer. I have brought this concern to management. This Staff has no sense of urgency. No one really cares because nothing changes. Staff (not nurses)operates with a chip on their shoulders. Although I spoke to a male nurse recently who didn’t know what a fan was! It took me 10 minutes minimum to try and get him to understand what a fan/box fan is. We bought a box fan and it was missing from Mom’s room and finally found. They have lost Mom’s cellphone and wheelchair as well. Phone was FINALLY replaced after I asked numerous times. Today, her toilet is plugged and won’t be fixed until Tuesday (so they say - we will see). Not a nice aroma for the next 2 or 3 days. I complain and nothing changes! All they offer is excuses. Thank you for Annette G in business office. She is fantastic. This facility needs a total makeover!! We need staff who cares and is not afraid to make much need changes and improvements quickly. Also, it took 4 days before I found out that Mom had pneumonia. And, please spare me the obligatory “I’m sorry for the mistakes” verbiage. Actions speak louder than words.

ForM0

They took care of my great-grandma and great-grandpa for several years. They had lots of activities for the residents to do and enjoy. They were always warm with everybody and welcomed family members. Very personal and caring staff. When my grandma told me she was putting my great-grandparents in a nursing home, I was hesitant, but this is an exception. I see absolutely no flaws at this place. Residents have a nice place to go to outdoors to enjoy, if they wish to. The door has a password so that the residents that are more in need do not escape and run out. The food in the nursing home is also surprisingly good. They also take the residents out to places on the bus a lot. All religions are respected at the nursing home. Again, a very friendly, personal, warm staff. The activities director, Paulette, is very sweet. I highly recommend this place! They will treat your loved ones with care.