River Oaks is beautiful and brand new. It is luxurious almost. It also has a very nice layout. The people are wonderful. The staff is excellent. They have all the activities that all the other places have. The rooms are just as good. You get your own room, but you have options. It could either be a studio, a 1-bedroom, or a 2-bedroom.
1530 E Sandy Lake Rd, Coppell, TX 75019
Call
(800) 385-2527
Reviews of River Oaks Assisted Living & Memory Care
Assisted Living Reviews for River Oaks Assisted Living & Memory Care
May 13, 2018
I visited this facility
October 10, 2017
I am a friend or relative of a current/past resident
Very disappointed, They do not have enough staff to care for the residents. Director and Nurse promise to follow throught and then do not. Medications are not given correctly. It is a nightmare to get the minimum of care. I would not place any family member here. I am currently working to move my family member.
Provider Response
We're sorry to hear your experience didn't live up to your expectations. We take these issues seriously and will look into our staffing levels and medication distribution to make sure we're providing the best care available. We encourage you to call our Family Care Link and share these concerns with the community directly as well. Thanks for the feedback.
November 29, 2016
I am a friend or relative of a current/past resident
My mom has been at River Oaks for 2 months now. It is great. It is fabulous. The facilities are awesome. Even more important, the staff is totally wonderful. They’re very responsive, very dedicated, and very receptive to my mother’s needs. She is in a private room. It’s a nice size. She has her own bath -- e.g., bathroom with shower. They have daily activities, which they post. They also have newsletters that they send out and keep you informed. They have been very communicative. In fact, I was there last night because they had a Thanksgiving meal for the residents and their families. It’s a large crowd there, and it’s very nice. It’s very personable. They have a dining area and 2 living room areas. They have rooms where, if we went as a family and wanted to have a private party or meal, we could. Everything there is decorated extremely well, and it is very well taken care of. It’s a very beautiful place. They really work with you in terms of addressing your family member’s individual needs.
November 22, 2016
I visited this facility
We visited River Oaks. I thought their price was too high, but the facility was nice. It was newer and closer to me. The rooms were nice. They had a library and a salon. They had activities.
April 06, 2015
I am a friend or relative of a resident
I have found a facility and my loved ones are already in. It's called River Oaks. The staff is extremely helpful. The rooms are very well laid out, and they are exactly what we were looking for. They are very, very accommodating. We ate there twice before we selected this facility. We came in both times unannounced, and we were delighted with the quantity and quality of the meals at both times. The dining room is what I expected because there are not a lot of memory care folks there, so it was laid out, and the service was superb. They have a scheduled morning and afternoon activity depending on whether they're in memory care or not. What impressed me most about this facility is the people and also because it is relatively new facility, so it is clean and well kept.
April 06, 2015
I visited this facility
I visited River Oaks on and off for a couple of weeks. I thought they were very nice, and the food is good, but I thought they were understaffed. I didn't like that fact they will shower my mom every two to three days whereas the other facility will do it as often as you requested. They were helpful, but I just didn't feel that they have enough staff for the residents. The rooms and apartment are very clean. I wasn't there when they did bingo, but they were playing games with some balls, they hit the balloon with a fly swatter, and they read to them. Some of the activities were very nice. I just wasn't sure that it was the right place based on some of the things that I thought my mother needed. Also, I didn’t like the fact that they would only check on the residents every three or four hours every night. It is a nice facility, but I just felt they needed more staff.
March 30, 2015
I am a friend or relative of a resident
My mother is really not doing that well, and she needs to be around friends, so my brother and I looked at a place up here in Coppell about three and a half miles from my house. So we ended up putting them there because it seems to make the most sense. It was reasonably priced, and it was just the right thing for them. It is fairly new -- about a year and a half old. It is called River Oaks Assisted Living & Memory Care, and it is wonderful. They have their own little apartment. It looks like a hotel when you walk in. They deliver meals a couple of times a day, and they have five or six activities a day. They have exercise classes, bingo, cards, and arts and crafts. The people are just great. I think the people are really friendly. They have a lot of activities, they are close to their friends, and it is just a really good environment for them.
November 15, 2014
I am a friend or relative of a resident
My mom and dad settle in River Oaks Assisted Living. Between the four facilities that we visited, this is the nicest facility for the money. They have services like medication, showers, change of clothes, and daily feeding. They have the best staff to people ratio, and it has the newest condition.
Questions about River Oaks Assisted Living & Memory Care
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at River Oaks Assisted Living & Memory Care . What is their average age? What are their favorite things to do?
River Oaks is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does River Oaks Assisted Living & Memory Care offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does River Oaks Assisted Living & Memory Care offer to assisted living residents?
River Oaks offers scheduled transportation via shuttle buses for our assisted living resident’s convenience. River Oaks is equipped with a porte-cochere for the convenience and safety of all residents.
What makes the chef or dining program at River Oaks Assisted Living & Memory Care exceptional? What kind of menu can assisted living residents expect?
River Oaks offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does River Oaks Assisted Living & Memory Care offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does River Oaks Assisted Living & Memory Care keep residents' families informed about their loved ones?
River Oaks publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at River Oaks Assisted Living & Memory Care during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If River Oaks Assisted Living & Memory Care accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does River Oaks Assisted Living & Memory Care provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does River Oaks Assisted Living & Memory Care offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does River Oaks Assisted Living & Memory Care use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does River Oaks Assisted Living & Memory Care keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around River Oaks Assisted Living & Memory Care . Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
River Oaks is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Services and Amenities of River Oaks Assisted Living & Memory Care
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
General
- Resident Capacity: 75
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Licenses
- State Licenses: 105575
About River Oaks Assisted Living & Memory Care
Welcome to River Oaks, an assisted living and memory care community in Coppell, Texas.
Come experience our warm, home-like feeling in an inviting residential setting. Enjoy the elegant homestyle architecture with a Texas flare. We also feature an easy to navigate one story floorplan, welcoming covered front porch, beautifully landscaped enclosed courtyard, covered outdoor seating areas with cooling fans and so much more!
River Oaks is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families.
What Makes Us Special
Generous gathering areas inspire an enriching lifestyle full of friends and new experiences. -- Personal Care Suite providing health and wellness evaluations and services. -- Therapeutic whirlpool spa -- Full-service salon to keep residents looking their best -- Internet game room for playing games, keeping up with the latest news and checking email. -- Restaurant-style dining provided in the Grand Dining room. -- Enjoy the café for coffee, snacks and casual dining -- Lighter fare options available on the Café Select menu.
Map of River Oaks Assisted Living & Memory Care
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