Charter Senior Living of Franklin

Liz

We toured Charter Senior Living of Franklin and we loved it. It was just really beautiful, modern, and well-maintained. The staff was very caring and professional. The people that we met were just great. The rooms were not huge, but sufficient, modern, and ready to go. We saw the menu and it looked good.

Provider Response

Pat

My mother has moved into Charter Senior Living of Franklin. I love it and they have welcomed her with open arms. It's all on one level, which is nice, and it's smaller, so it's more intimate. Her room is a good size, and she has a lot of furniture in there. She has a bed, a dresser, a tall dresser, and her recliner. The rooms circle a courtyard, and they always have baby ducks in there. We were told we could put a birdfeeder out and we did that. So far, my mom is very happy there, which is important. They have a dining room up front and my mom says the food is good. Everyone is very caring there and that's the other thing I've noticed. My mom said, "If I don't go to dinner, they're trying to find out where I'm at or if I'm OK." Everybody gets a button that if they need a staff person, they just push the button. My mom has one on her wrist, which is nice. If she falls, she just has to push that button and the staff will come right in. The dining area is nice. It's like a family-style dining area and it's more intimate. They have the bus. They put a sheet out t the beginning of the month and it tells all the different activities that are going on from arts and crafts to going on a ride somewhere, going out to the store, or doctor appointments. They have a Wii bowling setup, and they have someone that sits there and helps them figure out how to use it. My mother has a big triple window in her room. It's a studio, and she likes it. They call the maintenance person right away if needed. We had to have a couple of things done just because she is moving in. Maintenance is good. The executive director there is very nice and very hands-on. You'll see her helping put out food. She sees what's going on out here. They're working very hard at making sure everything is good. I'm not having a problem with anything.

Provider Response

Cathy

My mom is in an assisted living. I like that it's a small facility. There wasn't anything I really liked the least. I would stay there if they would let me stay there, but that's another story. Their food sometimes is a little lacking. She has been there for sometime now. It's been a good place for her; it was a good fit. She is just at the point where she needs to leave there. It was a good fit for her, and it worked out well. The staff is fine. They do have activities. They have bingo and crafts. The activities director takes them outside. They go on little trips. Before COVID, she would take them to church. They have all kinds of things. It's close to where I live, it's close to some restaurants, and it's close to the mall.

Provider Response

John

My mother has been in here for two months now. She seems to enjoy it. There's a limited number of people. There are only 40 to 50 residents, and it's a one-level facility that's in a circular shape. The outside rooms have access to the center common area. They also have outside wraparound porch, where they can sit out and enjoy the outside. She seems to like it. She has memory problems, so she can't really tell you everything. Once they start realizing that she's not able to manage at all, then we will have to send her to a more memory care facility. The staff is very nice. Her room reminds me of a studio motel. You have a bedroom, a bath, a living area with a kitchen, and enough room to put a little two-person dinette.

Provider Response

James

My wife has been here and we've had nothing but praise for the place. They're very friendly, they know the patients' names, and they're very kind to them. My wife enjoys the food. The cleaners and the cooks are all nice to me. It's a well-run place. They go shopping, go to restaurants, play card games, and they have a lady who comes and plays word games with them. Today they're going to have a Fourth of July singalong. They also went to the library last week. The place is clean, bright, and cheery. The size of the place was nice, with just 40 residents, so everybody knows each other. Shannon, the director, is fantastic, involved, and energetic.

Joy612145

The girl was really great. She was fairly new as the director, but she was upfront, honest, and great. They were in the process of upgrading since it was an older facility, but we really liked it and the size. The visit was great. They were helpful and honest.