Glen Mills Senior Living

Russell

Glen Mills Senior Living was a very nice place. The rooms were well-maintained, colorful, and neat. They have a kitchenette section where there's a sink and a refrigerator. It was modern. The bathroom was large and clean. The staff seemed very amiable. The residents looked happy. They're a very active community. They take the residents to dinner or Wal-Mart or another box store to shop. Then they have game nights and a chef that comes in and demonstrates how to prepare different types of meals and what they're going to be eating that night.

Elizabeth

We have chosen Glen Mills Senior Living for my brother. It seems like it's very professionally run and has a nice sense of calm. Everyone was very friendly and seemed very caring. The rooms were very well maintained, nice, and clean. The dining area looked very welcoming. They don't have a pool. They have a salon and a small charge for laundry service. I felt that my brother would get the attention he needed. It was a pleasant atmosphere. The staff was very welcoming and professional.

moved my dad

My father’s care at Glen Mills Senior Living was terrible! The staff did not assist him or even check on him regularly. My father needed medications and care that was “MISSED” as the executive director agreed with me after I begged the staff to please help my father in his care. We received a discount one month because they did not shower him on his shower days each week so many times! The staff is rude, and even was mean to my father when he would ask them nicely to help him, which is their job! I am very protective of my dad, and did THEIR JOBS many times, because they failed to do so continuously. I spoke many times to the nurses, directors, and even the executive director, and their response was always that they would check into why my father did not receive the care that he should have. I moved my father out of there after less than a year due to how poor the care was. Shame on Glen Mills Senior living! I do not recommend it to anyone, and I feel badly for the residents there that do not have an advocate to help speak for them.

Provider Response

Harry

Glen Mills Senior Living is OK. The staff is friendly and cooperative. My mother has a studio apartment, and it's clean. I've eaten there one time, and it was good. They have entertainment, group activities, bingo, and arts and crafts. Many of the residents are in wheelchairs, some have walkers or canes to get around, and very few get around unassisted. The facility is fine, but they don't have much for my mom to do.

Cass

Laura, the person who took me on the tour at Glen Mills, was great. They had beautiful, lovely, and clean living quarters. The place was pretty nice and good, and has a lot of different thing for the residents to do. They have Bingo and they like to go out shopping, which is the most fun for them. They also have a community van.

disappointed_daughter

They let residents sleep all night in urine. When asked to walk your loved one to the bathroom, they give you lip service saying they will, but nothing ever gets better. I would not recommend this facility

Provider Response

fvecc

I have seen first hand multiple times the miserable and at times rude staff at this facility. I am able to witness this because I am not a family member. The dining room staff is beyond miserable and rude. I have never seen a pleasant worker in the dinning room and the food and service is horrible. You do find a few pleasant and helpful employees but they are few and far between. I have been to multiple facilities where the staff and quality of food served is wonderful but not here. God help those that can't communicate in a place like this and for those that can they may think all facilities are like this but that can't be further from the truth. They are continually understaffed which effects what little quality of care they do get making the situation even worse. I will say that the facility is clean but that is about the only positive I see. The few daily events are basically the same every week. So there is very little to do. Please take the time to look around before placing your loved one here. This facility needs to take a hard look st who they are hiring starting in the dinning room and insure they have enough staff to meet the residents needs. There is barely a warm welcome when entering the facility which should be the first warning sign. I see what they don't want families to see or know. Please please please look elsewhere.

Provider Response

A Visitor045202

Glen Mills Senior Living appears to be a little bit understaffed. It’s convenient to where my parents live. The rooms are clean, nice, and spacious enough. The grounds are fine. It’s very appealing when you approach the place.

Donna305018

Glen Mills Senior Living was beautiful and brand-new. The layout, grounds, restaurant, and atmosphere were beautiful and homey. The rooms were small but homey. The people were very nice.

Jimmybiddle@aol.com

I am a friend or family member of a resident. I'm giving Glen Mills Senior Living a 5 Star Rating for our experience in arranging and enrolling our loved on into their facility. The carefully explained everything they provide, they understood our financial needs and went out of their way to accommodate us. Putting a loved one into a home is a difficult and emotionally taxing experience. The staff at Glen Mills showed us all around the facility and showed us several of the individual rooms. During the tour I noticed the kindness of a half a dozen staff members including the Executive Director as recognized and. interacted with the residence.. On our first day we checked in and got settled. After a physical examination and review of all of our medications, need, we had two meals in the main dining room.. I found all of the staff members competent friendly and outgoing towards all of their residence. Found all of the hallways the guestrooms and the community public rooms clean and well lit, everything looks brand-new. We live nearby and will be stopping in unannounced on a regular basis. The food is so good in the main dining room that we will be joining our loved one for meals as if we were all going out to a restaurant for fine dining. I will post here periodically, and each time I'm hoping to give five stars, so far so good..

RebeccaJBEGG

I visited Glen Mills and it seemed nice enough, but what put me off is that the person who was showing me around ignored all the residents, so I thought this would not be a good place. We walked by people in the hall sitting in wheelchairs, and she took me into the dining room where people were eating, and not only did she ignore those people, but she even ignored the waitress. She didn't say hello to any of the residents, not one. I was thinking to myself "Well, maybe she's new and she doesn't know their names. Maybe she feels awkward," so I asked her, "Do you know most of the residents here by name?" and she said "Oh yeah, we're like a big family," and I was thinking to myself "Whoa, really? You just always walk by your family and not ever say hello to them?" So, that place was a big no-no. I don't want my family to be in there and ignored all day. I saw the rooms, but I was just so put off. They're smaller apartments but nice enough. I really couldn't get past the woman who ignored everyone. The parking lot and the building were well maintained. I didn't get a tour of the outside areas. They had exercise and games. I think they had an area where residents can go anytime and get drinks and snacks. The rest of the staff could be wonderful, and it could just be that one lady. The place could be as beautiful as anything, but if the people don't have the right attitude, then you don't want your loved one in there.

Provider Response

Very unsatisfied1940

The staff is overworked. They hurt my aunt while moving her. Instead of following up, she was forced to leave. They say they can handle wheelchairs and transfers, but do not. They take your money, but do not provide care. She also had money and items stolen from her room. We had to put a bell so she would wake up if someone entered her room.

Provider Response

Kathy110860850

Glen Mills Senior Living was very good. The staff was great, and the rooms were great as well. The amenities were awesome. It was less expensive. They were really sweet and very nice people.

Fran's niece

My Aunt was a resident there for less than a month, after Glen Mills determined that they could provide the amount of support she required. After three weeks of living there, my Aunt was rushed to the local hospital in respiratory distress and diagnosed with both flu and pneumonia that the medical staff at the Glen Mills facility were not aware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing just concluded their investigation and found the facility negligent in the care of my Aunt. We are considering legal action. I would not even give this facility one star.

knitmom

My mother-in-law has been a resident of this facility for over 2 years. We live very close to the facility and "drop-in" daily for unaanounced visits. We are always greeted by friendly staff who personally know the needs/likes/concerns of our family member. The dining staff greet our family member by name, engage in conversation with her and always welcome us to sit and have a treat at the table. The room is always clean, laundry is done efficiently, maintenance responds quickly to needs and free transportation is provided to medical visits. Activities are always offered and family events are planned. The personal assistant is extremely kind and through when dealing with the needs of my mother-in-law. I often tell people that "compassion and caring" are two qualities that can not be faked! The staff at Glen Mills are not faking...they are kind and compassionate!

Disappointed and discouraged

They are often under staffed. The administration is not personable. They don't give enough at meals and they are under cooked. The chicken is punk. The aides are nice but overwhelmed. They give hope and then take it away. They advertise activities and often do not happen.

Provider Response

Caring69844950

Glen Mills was nice, very attractive and the apartment looked lovely, bright and cheery. The people seemed very pleasant. However, it was too close to the main highway. My sister-in-law does not like driving and the sound of traffic. They had a special treat they call their apple cake and as we left, the lady gave us each a little box of apple cakes and that was very nice but the traffic overruled it. I like the facility a lot but it's old-fashioned and it has plants hanging around the porch, roof and people sitting out on the porch seemingly enjoying themselves. I'd give them a high rating except for the fact that I don't know what their food was like.

Christine Z

I would highly recommend this place for your loved one. Staff are very friendly, the place is beautiful & clean. My mom has been there for 6 months, she is very happy there.

SUZZang

My parents are receiving excellent care and I am very pleased with the attentiveness of the staff