Grande Village Suites

You want to know how much compassion and empathy these facilities have? My poor mother was in the care of 4 of their facilities over a 5 year span. After suffering a fall that resulted in a broken hip requiring surgery, I had her moved from their Lorain location to Grande Village. My mother contracted COVID TWICE in the span of 10 months, despite being fully vaccinated, while in their care. Once in the first facility and finally, at Grande Village. For some reason Grande Village decided they needed to quarantine her in a facility nearly an hour away and moved my bedridden, incredibly fragile and frail mother. Not even a week later, she died. Not a single person from Grande Village, where she was "cared for" for the past 6 months has contacted me to acknowledge her passing, let alone offer condolences. To add insult to injury, I received a call the day we said our final goodbyes to my mother from the quarantine facility, giving me an update on their Covid cases! I refrained from losing my mind on the woman and left her with, “you do not need to call me with your Covid cases updates. My mother passed away last week while in the care of your facility.” Today, I received a bill for salon services for her haircut. This haircut took place before she died and they have $160 in her personal fund that is supposed to be used for services like this. Do these people not communicate with each other? Are they that disorganized and incompetent? Caring and compassionate? Not so much. Understaffed with high turn over and day labor workers? You betcha. Before considering putting a loved one in a nursing home be sure to do thorough research. Investigate staff turnover, ask about day labor and temporary aides, do spot checks to see how clean the facility is, call them and see if they return your phone calls. Good luck trying to get someone to answer the phone on a weekend . I often had to place calls repeatedly to get a return call from front office staff. If you do end up using this facility check on your loved one constantly. The facility is all smoke and mirrors. It looks good on the outside until you look a little closer. I gave the facility 2 stars because of Sprenger hospice staff. They showed my mother care and compassion and I appreciated the updates from Chaplain Danny, who visited with my mother regularly. HE did call me when he learned of my mother’s passing. Shame, shame, shame on the rest of them.

I wish I could give this place 0 stars. My mother was grossly neglected. Because of their covid no visitation policy, I was unaware of how bad the neglect was. It was as though the staff did very little because they were not being held accountable since there was no visitation. My only contact with my mother was the telephone which she often forgot how to answer or she could not reach it. When I called the nursing station they rarely answered the phone. When they opened up for visitation and I saw how bad my mother looked, I immediately removed her from the facility and had her transferred to a hospital. My mother was gravely ill when she arrived at the hospital. She had deteriorated to the point where she did not survive. Do not put your loved one in this facility.

First of all, giving this place one star is being extremely generous, it would not let me continue without hitting one star. I am speechless that this place is still open. My grandma has been treated horribly in here & was not at all taken care of. The nursing staff would mess up and then lie and say it was not their fault. I requested a urine sample & a week later they said they still didn’t do it, they let her lay there & suffer & get “very ill” without calling and updating me. I would call multiple times a day & no one ever answered the phone or called me back. I called the administrator & left a message a week ago and never heard back. Today they dropped her & told me that she fell. She can’t fall because she can’t walk alone or get out of bed and then they called me tonight saying she is bleeding really bad internally but they didn’t call 911, they called their own transport service and they said it will take at least 90 minutes for them to arrive. Then they proceeded to act confused as to why i requested they call 911 as this is urgent. This nursing home needs to be shut down immediately!! I will be contacting the ombudsman for the Stare of Ohio and possibly an attorney based on the outcome of my grandmas health due to their negligence. I would urge anyone looking to send their family member here to look elsewhere because if you send them here, you probably won’t ever see them again.

I'm sure that there are plenty of worse places, but that says more about the sad state of nursing home quality in the country than anything else. My family member needed a fair amount of help and this was a horrible place for someone in that situation. It was chronically understaffed, from the front desk (usually empty) to the more vital nursing and aid staff. The staff who were there changed over constantly and weren't particularly friendly or helpful. Once when I tried to go into my mother's room when she was being changed, the aid slammed the door in my face and told me I wasn't allowed in. I got yelled at once for leaving my mother in the room in her wheel chair and going to get someone to help her use the bathroom. Another time, her eye was so coated in goo that she couldn't open it and it hadn't been noted or dealt with; I had to track down a nurse to help. And the staff's idea of entertainment was to stick her and several other residents in front of the TV set for hours, every single day. We were promised she would receive help eating and it was obviously not given since she dropped 8 pounds in her first 2 months there. The rooms looked nice enough, but who cares when the care is so poor? The food wasn't bad tasting, but it took them almost an hour to get a full meal out for about 20 people, and many items served weren't suitable for someone who had trouble eating. And communications were terrible; trying to contact anyone there or get questions answered was like pulling teeth.