Maplewood at Twinsburg

My mother was here for a little less than a year and I would not recommend this facility at all. There is a very high turnover of staff. Directors of the facility are extremely poor with communication...phone calls never returned, emails take over a month to get a response. This facility pays little attention to patients who are physically mobile but struggle with memory issues. They seem to only help those who physically are unable to help themselves. This facility does not develop care plans to meet individual needs even though they will tell you they do when you tour the facility. My mother did not understand where to put dirty clothes and continued to hang them back in her closet and they were not getting washed. But when confronted with this issue, they never did anything to remedy the issue. They put out a monthly activity calendar that they rarely actually carry out the activities listed on it blaming it on short staff at the time of scheduled activities. There is very little actual variety in activities that take place from week to week. This facility also told me that they will work with patients in small groups and not force them into large group activities if it does not interest them. There was never enough staff to have small group activities. They are very quick to send patients out of the facility to hospitals and mental units when faced with challenging situations rather than working with the family and patient to address the problem and find solutions to make the patient comfortable and calm in their environment in an Alzheimer's facility which is what they should be trained to do. Instead they would prefer that the patient be put on medications to calm their behaviors. And, when my mother was sent to the hospital, the facility NEVER contacted her family to notify us that she had been released. We were notified by the hospital 7 hours later. This facility has a clause in their contract that states that they can charge you for 30 days after the patient has passed away regardless if the space is still occupied. I never once felt that anyone really cared about my mother at this facility. She ended up passing away a month ago after they sent her out of the facility to the hospital due to "behaviors" and no one from the facility made any effort at all to offer any condolences to us.