Maplewood at Twinsburg

Offers Assisted Living and Memory Care

24 Reviews

2023

$$$$

2463 Sussex Boulevard

Twinsburg

44087

Maplewood at Twinsburg

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4.7 24

karidel 2023-02-22 My Dad moved to assisted living in Maplewood at Twinsburg about a month ago. He had been very strongly against living in any facility, but due to his dementia, there was no other option for him. Initially, he was loudly vocal about not wanting to stay, but within 4 days at Maplewood he made a complete turn. He enjoys all the activities and fully participates in the physical exercises and is a huge contributor to the group discussions. He always tells me that we can't go back to his room because he might miss an activity that is ready to start. All the staff, especially Morgan, knew exactly what to say to him to calm him and get him to open up to participating. Dad has told me that none of the staff is "negative" - and that is a huge compliment. I am glad that he is in such a warmly welcoming facility that has multiple opportunities for him to actually thrive (not just live) physically and mentally. And I can't neglect mentioning the well maintained and beautiful building and grounds (thanks to Steve), super clean rooms (thanks to Tracie), exquisite dining options (thanks to Chef Ty), multiple interesting excursions (thanks to Allie), and loving personal care (thanks to Marva and the nurses). These people make Dad's stay at Maplewood a pleasure - and he no longer wants to leave! I am a friend or relative of a current/past resident

5 5 1

deboh 2022-10-11 The rooms are spacious comfortable and clean. Staff is accessible and friendly. The wellnesss center is very convenient. They offer a variety of meals! Housekeeping is a plus! I am a friend or relative of a current/past resident

5 5 1

Patty.B 2022-10-10 The grounds at Maplewood at Twinsburg are beautiful.The facility is neat and clean. The staff is compassionate and caring. My uncle is currently a resident and always tells me how good the food is. There are activities going on all day and they also go on field trips. My uncle recently went for a ride on the Cuyahoga Scenic Railroad and had a great time. I would highly recommend Maplewood at Twinsburg. I am a friend or relative of a current/past resident

5 5 1

NVadasz 2022-10-10 Susan and her staff are amazing!!! Susan always respond immediately with any questions or concerns that we have questions or concerns that we have !!! We are so thankful for the staff and the care they provide for their residents!!!! I am a friend or relative of a current/past resident

5 5 1

Tmiller1020 2022-10-05 From the moment you walk through the front doors you are greeted with a smile. This facility has helped improve the overall well-being of a good friends mom. She has an adorable apartment, delicious food, wonderful care and even was able to bring her cat! I cannot recommend this facility enough! I am a friend or relative of a current/past resident

5 5 1

Alisha 2022-01-19 Maplewood at Twinsburg was very modern, very updated, and very stylish. Everything looked new and clean. The staff was very professional and of high quality. They were playing bingo when I was there. I saw an area where they have crafts and painting. They offer meals three times a day. I visited this facility

5 5 1

Tricia K. 2021-02-21 I am writing this review on behalf of a family friend who was a resident at Maplewood because I think it's important for people to know how extremely happy the family was. Our friend was treated with the utmost respect and loving care while he was a resident there. One thing he always talked about was how much fun the daily activities were that were offered along with the field trips where his wife was welcome to join him on. He also raved about how delicious the food was. He enjoyed picking his food from a menu. The family was also given a newsletter that kept them up to speed with everything going on during the month. The facility was always very clean and the grounds outside are absolutely beautiful. When the time comes where our loved ones need to have more care than we can give them at home it's important to know that they are being cared for like we would care for them at home. That was the exact experience our family friends had with their loved one at Maplewood. I am a friend or relative of a current/past resident

5 5 1

Detroit Relative 2020-04-27 The staff at Maplewood Twinsburg is phenomenal. There is a real sense of teamwork and true camaraderie among the directors. Every person is willing to go the extra mile to take care of the residents, and you will never hear "that is not my job" when you request something. I think it is important to stress that I am writing this in the middle of the COVID-19 pandemic. The staff is stretched to the limit and beyond. Nevertheless, on Easter one director dressed up as the Easter Bunny to deliver candy to the residents and send me pictures. On another occasion, I received pictures from an outdoor activity. These random acts of kindness are common at Maplewood. The staff really cares for the residents. The bottom line is this -- you will not find a kinder or more compassionate group of caregivers than the people at Maplewood Twinsburg. I am a friend or relative of a current/past resident

5 5 1

Allie2020 2020-04-21 This facility and their staff have been amazing since day one. From the time I walked in the door and was greeted for my tour with Emily I felt more and more comfortable with the thought of my father moving in. They constantly keep him engaged, and keep family updated on changes needed for his care, or his needs. During this outbreak, i still feel very connected to my dad because I get chances for electronic visits and updates on him. Julie is wonderful with him and I couldn’t be more grateful for her energetic attitude when it comes to getting him to participate in activities. If anyone were to ask for assisted living or memory care options, Maplewood would be my only recommendation. I am a friend or relative of a current/past resident

5 5 1

DGiension 2020-04-21 My experience with Maplewood at Twinsburg was profound in the sense of a well organized senior living facility. The community is super clean and refreshing. In touring many other facilities, this facility stands out in many ways. One Story - easy access, average sized apartments, food looks great and after my tour, I received homemade cookies (tasted just like my mothers) and lots of happy people living there that were out of their rooms and engaged, some even said hello or made it a point to come up to me. Sadly my family cannot afford the monthly cost of this location, but they were so kind to make recommendations of other places that hold good reviews as well. Maplewood is doing good things and should be proud of what they have. I was impressed. I visited this facility

5 5 1

R.E.C. 2018-12-18 Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor! I am a friend or relative of a current/past resident

5 1 1

George 2018-06-27 My wife lives in Maplewood at Twinsburg. I wouldn't have put her there if it wasn't meeting all my expectations. It is very nice. My wife's room is very nice. The staff members who take care of my wife are very caring and very conscious of their jobs. Activities change every day. The majority of the residents are active and interested in the programs. I have eaten there several times, and their food is very adequate, very tasty, and very well presented. I am a friend or relative of a current/past resident

5 5 1

Susan714540 2017-03-08 We chose Maplewood at Twinsburg for my mother, and I have nothing negative to say to the place. We were very pleased with the care that they are giving my mom. We were very pleased with the food. Everything she's given is pureed, and that has been our problem in the past, but this time it's very good. The room my mother is in is very spacious. For their activities, people comes in every morning, and they do artwork and painting on canvas which was cool. I am a friend or relative of a current/past resident

5 5 1

Dave205464 2017-01-14 My mother-in-law is in Maplewood at Twinsburg. We chose it because they seem to put the quality and care of the residents first. It is relatively new. The food selection and choices are good for the residents. They have daily activities, like yoga and exercise, plus trips, bowling, bingo, crafts, and baking lessons. They have a chapel and a salon. The caregivers and nurses seem to be very well instructed, very nice, very complementary, and very helpful. I am a friend or relative of a current/past resident

5 5 1

Tippeylady 2022-10-19 Mom has been at Maplewood at Twinsburg since 2019 and has received excellent care. Beautiful facility with large resident rooms, great food, and most importantly, caring staff. Mom has dementia and can be difficult at times but the staff is patient and finds ways to work around her defiant behaviors. I am so thankful that we found this fantastic facility. I am a friend or relative of a current/past resident

5 5 1

Laurelanne 2022-10-10 My grandmother is a resident at the memory care facility and she has had a good experience. The staff is very responsive to any concerns. They also coordinate many activities to keep the residents busy. I am a friend or relative of a current/past resident

5 5 1

Maplewood 2022-10-06 Staff is calm & caring Stimulating activities Pretty surroundings Delicious food My relative went from angry, frustrated and irritated to calm and content when she moved into Maplewood! I am a friend or relative of a current/past resident

5 5 1

PPapp 2022-10-06 I moved my husband to Maplewood from another facility in which we were having problems and it was the worst decision of my life to place and move him but in hindsight, I wouldn't have done it any other way. Programs are set up from morning to evening are great for the people. The residents do not always attend but they are invited and do get a fair amount attending. Allie, our program director is excellent at putting unique outings together. The residents and other familiy members seem happy with the meals as we can join in and eat together. The aides are consistent. I spend my time volunteering now because this group of people are so special and I would recommend without hesitation. I am a friend or relative of a current/past resident

5 5 1

Linda LAC 2022-10-06 Our family always felt like our loved one was taken care of in a professional manner. It’s one thing to have a facility look pretty, but your number one reason for choosing a location is based on the care and compassion of the employees who take care of the people residing there. You don’t necessarily know that when you first arrive, but after two years of having my aunt live at Maplewood, we found this to be true. I believe her welfare and health was always a priority, especially during the period of time when Covid took over our lives.. I felt her room, looked, and had the feel of a bedroom in her home, and not at all institutional I appreciated that she was always looked after, and although her dementia prohibited her from doing a lot of the activities, she was always included in the room where others were participating. The social aspect of being included is very important, and I never felt like she was left alone and isolated. Any time we as a family asked for anything it was always provided. They made us feel welcomed and comfortable. Even the smallest aspect of providing coffee and snacks for us was truly appreciated. It gave us time to share with my aunt. I believe all the departments, especially admissions, front desk, the administrators, nursing staff, kitchen, personnel, and aides all appear to enjoy their work, and that makes a big difference in the care of the residence. If the need would arrive, use this facility again in a heartbeat. I am a friend or relative of a current/past resident

5 5 1

Rick Hyman 2022-06-21 My 103 year old step father was living in an assisted living facility on the 4th floor but became overwhelmed with Sundowner Dementia memory issues. We were using private caregivers and also started him on Hospice who advised us to find a Memory Care facility that could manage his condition. It was difficult to find a place because my step father would wander around the floors at night and all the quality places we visited would not take him until we met Morgan at Maplewood at Twinsburg. Within a week we moved him to Maplewood and the care he received was first class from the staff, caregivers and nurses. My step father lived out his final weeks there and I highly recommend Maplewood. I am a friend or relative of a current/past resident

5 5 1

Bryan 2022-04-27 Maplewood at Twinsburg was clean. It's away in the woods. They had a one-bedroom studio that works for my in-laws. We don't need a whole bunch of space for them. It's a picturesque setting that has good memory care. They also had good staff. I visited this facility

5 5 1

Sharen 2021-09-27 My mom will be moving into the memory care unit of Maplewood at Twinsburg this afternoon. I like everything about the place. I like the look and the cleanliness of the facility, and the people were very professional, personable, and nice. There wasn't anything I didn't like. The person who gave the tour was very personable, very nice, very knowledgeable, and very helpful too. I visited this facility

5 5 1

Beth2920 2020-04-24 From the moment I walked in for a tour and was greeted by Emily, I really felt a sense of comfort. The facility is beautiful, but so is the care and the employees. My father loves the food, and he is always engaged in the programming. Julie is always getting them motivated and moving. Each time I have been there caregivers are seen treating my father like they are his as well. It makes me feel good knowing that I made a good decision in his care. With the recent restrictions in place, I feel confident not being able to be present in that he is receiving the best care possible. They also have allowed us to have electronic visits with each other, and he looks just as good as the last time I saw him so I know he is being cared for adequately. I will only refer others in my shoes to Maplewood at Twinsburg, with confidence they would treat their loved one as well as they treat mine. I am a friend or relative of a current/past resident

5 5 1

Pam OC 2020-03-30 My mother was here for a little less than a year and I would not recommend this facility at all. There is a very high turnover of staff. Directors of the facility are extremely poor with communication...phone calls never returned, emails take over a month to get a response. This facility pays little attention to patients who are physically mobile but struggle with memory issues. They seem to only help those who physically are unable to help themselves. This facility does not develop care plans to meet individual needs even though they will tell you they do when you tour the facility. My mother did not understand where to put dirty clothes and continued to hang them back in her closet and they were not getting washed. But when confronted with this issue, they never did anything to remedy the issue. They put out a monthly activity calendar that they rarely actually carry out the activities listed on it blaming it on short staff at the time of scheduled activities. There is very little actual variety in activities that take place from week to week. This facility also told me that they will work with patients in small groups and not force them into large group activities if it does not interest them. There was never enough staff to have small group activities. They are very quick to send patients out of the facility to hospitals and mental units when faced with challenging situations rather than working with the family and patient to address the problem and find solutions to make the patient comfortable and calm in their environment in an Alzheimer's facility which is what they should be trained to do. Instead they would prefer that the patient be put on medications to calm their behaviors. And, when my mother was sent to the hospital, the facility NEVER contacted her family to notify us that she had been released. We were notified by the hospital 7 hours later. This facility has a clause in their contract that states that they can charge you for 30 days after the patient has passed away regardless if the space is still occupied. I never once felt that anyone really cared about my mother at this facility. She ended up passing away a month ago after they sent her out of the facility to the hospital due to "behaviors" and no one from the facility made any effort at all to offer any condolences to us. I am a friend or relative of a current/past resident

5 1 1

2463 Sussex Boulevard, Twinsburg, OH 44087

Call (800) 385-2527

2023

Maplewood at Twinsburg (800) 385-2527

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Reviews of Maplewood at Twinsburg

24 Reviews Write a review

Food

(18 Reviews)

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(21 Reviews)

Facility

(20 Reviews)

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(16 Reviews)

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(16 Reviews)

Assisted Living Reviews for Maplewood at Twinsburg

February 22, 2023

By karidel

I am a friend or relative of a current/past resident

My Dad moved to assisted living in Maplewood at Twinsburg about a month ago. He had been very strongly against living in any facility, but due to his dementia, there was no other option for him. Initially, he was loudly vocal about not wanting to stay, but within 4 days at Maplewood he made a complete turn. He enjoys all the activities and fully participates in the physical exercises and is a huge contributor to the group discussions. He always tells me that we can't go back to his room because he might miss an activity that is ready to start. All the staff, especially Morgan, knew exactly what to say to him to calm him and get him to open up to participating. Dad has told me that none of the staff is "negative" - and that is a huge compliment. I am glad that he is in such a warmly welcoming facility that has multiple opportunities for him to actually thrive (not just live) physically and mentally. And I can't neglect mentioning the well maintained and beautiful building and grounds (thanks to Steve), super clean rooms (thanks to Tracie), exquisite dining options (thanks to Chef Ty), multiple interesting excursions (thanks to Allie), and loving personal care (thanks to Marva and the nurses). These people make Dad's stay at Maplewood a pleasure - and he no longer wants to leave!

Provider Response

Thank you so much. It is our honor to care for your dad and have enjoyed getting to know both of you. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families. Thank you again for taking the time to let us know about your positive experience. Have a great day!

October 11, 2022

By deboh

I am a friend or relative of a current/past resident

The rooms are spacious comfortable and clean. Staff is accessible and friendly. The wellnesss center is very convenient. They offer a variety of meals! Housekeeping is a plus!

Provider Response

Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

October 10, 2022

By Patty.B

I am a friend or relative of a current/past resident

The grounds at Maplewood at Twinsburg are beautiful.The facility is neat and clean. The staff is compassionate and caring. My uncle is currently a resident and always tells me how good the food is. There are activities going on all day and they also go on field trips. My uncle recently went for a ride on the Cuyahoga Scenic Railroad and had a great time. I would highly recommend Maplewood at Twinsburg.

Provider Response

Thank you so much, Patty. It is our honor to care for your uncle. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families. Have a great day!

October 10, 2022

By NVadasz

I am a friend or relative of a current/past resident

Susan and her staff are amazing!!! Susan always respond immediately with any questions or concerns that we have questions or concerns that we have !!! We are so thankful for the staff and the care they provide for their residents!!!!

Provider Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us?and we agree, Susan is wonderful! We will share your feedback. Have a great day!

October 05, 2022

By Tmiller1020

I am a friend or relative of a current/past resident

From the moment you walk through the front doors you are greeted with a smile. This facility has helped improve the overall well-being of a good friends mom. She has an adorable apartment, delicious food, wonderful care and even was able to bring her cat! I cannot recommend this facility enough!

Provider Response

Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

January 19, 2022

By Alisha

I visited this facility

Maplewood at Twinsburg was very modern, very updated, and very stylish. Everything looked new and clean. The staff was very professional and of high quality. They were playing bingo when I was there. I saw an area where they have crafts and painting. They offer meals three times a day.

Provider Response

Thank you so much for your kind words about our team, Alisha. We really appreciate you taking the time out of your day to share your experience with us. We will share your feedback.

February 21, 2021

By Tricia K.

I am a friend or relative of a current/past resident

I am writing this review on behalf of a family friend who was a resident at Maplewood because I think it's important for people to know how extremely happy the family was. Our friend was treated with the utmost respect and loving care while he was a resident there. One thing he always talked about was how much fun the daily activities were that were offered along with the field trips where his wife was welcome to join him on. He also raved about how delicious the food was. He enjoyed picking his food from a menu. The family was also given a newsletter that kept them up to speed with everything going on during the month. The facility was always very clean and the grounds outside are absolutely beautiful. When the time comes where our loved ones need to have more care than we can give them at home it's important to know that they are being cared for like we would care for them at home. That was the exact experience our family friends had with their loved one at Maplewood.

Provider Response

Tricia, thank you so much for your kind words. Endorsements from our residents, their family members, and their closest friends like you are validation that we are providing the exceptional care we strive for every day. I will be sure to share your feedback with our team!

April 27, 2020

By Detroit Relative

I am a friend or relative of a current/past resident

The staff at Maplewood Twinsburg is phenomenal. There is a real sense of teamwork and true camaraderie among the directors. Every person is willing to go the extra mile to take care of the residents, and you will never hear "that is not my job" when you request something. I think it is important to stress that I am writing this in the middle of the COVID-19 pandemic. The staff is stretched to the limit and beyond. Nevertheless, on Easter one director dressed up as the Easter Bunny to deliver candy to the residents and send me pictures. On another occasion, I received pictures from an outdoor activity. These random acts of kindness are common at Maplewood. The staff really cares for the residents. The bottom line is this -- you will not find a kinder or more compassionate group of caregivers than the people at Maplewood Twinsburg.

Provider Response

Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

April 21, 2020

By Allie2020

I am a friend or relative of a current/past resident

This facility and their staff have been amazing since day one. From the time I walked in the door and was greeted for my tour with Emily I felt more and more comfortable with the thought of my father moving in. They constantly keep him engaged, and keep family updated on changes needed for his care, or his needs. During this outbreak, i still feel very connected to my dad because I get chances for electronic visits and updates on him. Julie is wonderful with him and I couldn’t be more grateful for her energetic attitude when it comes to getting him to participate in activities. If anyone were to ask for assisted living or memory care options, Maplewood would be my only recommendation.

Provider Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Emily and Julie are truly gems to have on our team! We will share your feedback.

April 21, 2020

By DGiension

I visited this facility

My experience with Maplewood at Twinsburg was profound in the sense of a well organized senior living facility. The community is super clean and refreshing. In touring many other facilities, this facility stands out in many ways. One Story - easy access, average sized apartments, food looks great and after my tour, I received homemade cookies (tasted just like my mothers) and lots of happy people living there that were out of their rooms and engaged, some even said hello or made it a point to come up to me. Sadly my family cannot afford the monthly cost of this location, but they were so kind to make recommendations of other places that hold good reviews as well. Maplewood is doing good things and should be proud of what they have. I was impressed.

Provider Response

Thank you for taking the time to provide a review for Maplewood at Twinsburg. We are happy to hear you had a positive experience. We value your input and will share with the entire team.

December 18, 2018

By R.E.C.

I am a friend or relative of a current/past resident

Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor!

Provider Response

Thank you for taking the time to visit and provide feedback. We appreciate your recognition of the workforce challenges. We have made multiple improvements to recruitment and additional benefits in order to attract the best associates. We are committed to continuous improvement and providing quality care and will share your feedback with our team. As you know, the other matter was investigated, and we were happy to come to a resolution with you.

June 27, 2018

By George

I am a friend or relative of a current/past resident

My wife lives in Maplewood at Twinsburg. I wouldn't have put her there if it wasn't meeting all my expectations. It is very nice. My wife's room is very nice. The staff members who take care of my wife are very caring and very conscious of their jobs. Activities change every day. The majority of the residents are active and interested in the programs. I have eaten there several times, and their food is very adequate, very tasty, and very well presented.

March 08, 2017

By Susan714540

I am a friend or relative of a current/past resident

We chose Maplewood at Twinsburg for my mother, and I have nothing negative to say to the place. We were very pleased with the care that they are giving my mom. We were very pleased with the food. Everything she's given is pureed, and that has been our problem in the past, but this time it's very good. The room my mother is in is very spacious. For their activities, people comes in every morning, and they do artwork and painting on canvas which was cool.

Provider Response

Thank you for your recent review. We hope you continue to have such a positive experience.

January 14, 2017

By Dave205464

I am a friend or relative of a current/past resident

My mother-in-law is in Maplewood at Twinsburg. We chose it because they seem to put the quality and care of the residents first. It is relatively new. The food selection and choices are good for the residents. They have daily activities, like yoga and exercise, plus trips, bowling, bingo, crafts, and baking lessons. They have a chapel and a salon. The caregivers and nurses seem to be very well instructed, very nice, very complementary, and very helpful.

See all Assisted Living reviews (14)

Memory Care Reviews for Maplewood at Twinsburg

October 19, 2022

By Tippeylady

I am a friend or relative of a current/past resident

Mom has been at Maplewood at Twinsburg since 2019 and has received excellent care. Beautiful facility with large resident rooms, great food, and most importantly, caring staff. Mom has dementia and can be difficult at times but the staff is patient and finds ways to work around her defiant behaviors. I am so thankful that we found this fantastic facility.

Provider Response

We appreciate you taking the time to share your feedback. Thank you for entrusting Maplewood at Twinsburg with the care of your mom. We believe that while memory loss means living with certain challenges, it should not stand in the way of leading a life of dignity. We are grateful that she is part of the Maplewood family and you feel she's safe and treated with kindness. I will be sure to share this feedback with our team!

October 10, 2022

By Laurelanne

I am a friend or relative of a current/past resident

My grandmother is a resident at the memory care facility and she has had a good experience. The staff is very responsive to any concerns. They also coordinate many activities to keep the residents busy.

Provider Response

Hello Laurelanne, Thanks for your praise and wonderful comments about our Community and programs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

October 06, 2022

By Maplewood

I am a friend or relative of a current/past resident

Staff is calm & caring Stimulating activities Pretty surroundings Delicious food My relative went from angry, frustrated and irritated to calm and content when she moved into Maplewood!

Provider Response

Thanks for your praise and wonderful comments about our Community and programs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

October 06, 2022

By PPapp

I am a friend or relative of a current/past resident

I moved my husband to Maplewood from another facility in which we were having problems and it was the worst decision of my life to place and move him but in hindsight, I wouldn't have done it any other way. Programs are set up from morning to evening are great for the people. The residents do not always attend but they are invited and do get a fair amount attending. Allie, our program director is excellent at putting unique outings together. The residents and other familiy members seem happy with the meals as we can join in and eat together. The aides are consistent. I spend my time volunteering now because this group of people are so special and I would recommend without hesitation.

Provider Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us?and we agree, Allie is truly a gem to have on our team! We will share your feedback. Have a great day!

October 06, 2022

By Linda LAC

I am a friend or relative of a current/past resident

Our family always felt like our loved one was taken care of in a professional manner. It’s one thing to have a facility look pretty, but your number one reason for choosing a location is based on the care and compassion of the employees who take care of the people residing there. You don’t necessarily know that when you first arrive, but after two years of having my aunt live at Maplewood, we found this to be true. I believe her welfare and health was always a priority, especially during the period of time when Covid took over our lives.. I felt her room, looked, and had the feel of a bedroom in her home, and not at all institutional I appreciated that she was always looked after, and although her dementia prohibited her from doing a lot of the activities, she was always included in the room where others were participating. The social aspect of being included is very important, and I never felt like she was left alone and isolated. Any time we as a family asked for anything it was always provided. They made us feel welcomed and comfortable. Even the smallest aspect of providing coffee and snacks for us was truly appreciated. It gave us time to share with my aunt. I believe all the departments, especially admissions, front desk, the administrators, nursing staff, kitchen, personnel, and aides all appear to enjoy their work, and that makes a big difference in the care of the residence. If the need would arrive, use this facility again in a heartbeat.

Provider Response

Hello, Linda, Thanks for your praise and wonderful comments about our Community and programs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

June 21, 2022

By Rick Hyman

I am a friend or relative of a current/past resident

My 103 year old step father was living in an assisted living facility on the 4th floor but became overwhelmed with Sundowner Dementia memory issues. We were using private caregivers and also started him on Hospice who advised us to find a Memory Care facility that could manage his condition. It was difficult to find a place because my step father would wander around the floors at night and all the quality places we visited would not take him until we met Morgan at Maplewood at Twinsburg. Within a week we moved him to Maplewood and the care he received was first class from the staff, caregivers and nurses. My step father lived out his final weeks there and I highly recommend Maplewood.

Provider Response

Rick thank you so much for your review. We are so glad that we could make your step father’s final weeks easier for you and your family. It was an honor to care for him!

April 27, 2022

By Bryan

I visited this facility

Maplewood at Twinsburg was clean. It's away in the woods. They had a one-bedroom studio that works for my in-laws. We don't need a whole bunch of space for them. It's a picturesque setting that has good memory care. They also had good staff.

Provider Response

Hi Bryan, thank you so much for taking the time to share your experience! We will forward your feedback to our team. Please reach out to us if you have any questions about our community.

September 27, 2021

By Sharen

I visited this facility

My mom will be moving into the memory care unit of Maplewood at Twinsburg this afternoon. I like everything about the place. I like the look and the cleanliness of the facility, and the people were very professional, personable, and nice. There wasn't anything I didn't like. The person who gave the tour was very personable, very nice, very knowledgeable, and very helpful too.

Provider Response

Hi Sharen, we are thrilled to have your mom as part of the Maplewood family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

April 24, 2020

By Beth2920

I am a friend or relative of a current/past resident

From the moment I walked in for a tour and was greeted by Emily, I really felt a sense of comfort. The facility is beautiful, but so is the care and the employees. My father loves the food, and he is always engaged in the programming. Julie is always getting them motivated and moving. Each time I have been there caregivers are seen treating my father like they are his as well. It makes me feel good knowing that I made a good decision in his care. With the recent restrictions in place, I feel confident not being able to be present in that he is receiving the best care possible. They also have allowed us to have electronic visits with each other, and he looks just as good as the last time I saw him so I know he is being cared for adequately. I will only refer others in my shoes to Maplewood at Twinsburg, with confidence they would treat their loved one as well as they treat mine.

March 30, 2020

By Pam OC

I am a friend or relative of a current/past resident

My mother was here for a little less than a year and I would not recommend this facility at all. There is a very high turnover of staff. Directors of the facility are extremely poor with communication...phone calls never returned, emails take over a month to get a response. This facility pays little attention to patients who are physically mobile but struggle with memory issues. They seem to only help those who physically are unable to help themselves. This facility does not develop care plans to meet individual needs even though they will tell you they do when you tour the facility. My mother did not understand where to put dirty clothes and continued to hang them back in her closet and they were not getting washed. But when confronted with this issue, they never did anything to remedy the issue. They put out a monthly activity calendar that they rarely actually carry out the activities listed on it blaming it on short staff at the time of scheduled activities. There is very little actual variety in activities that take place from week to week. This facility also told me that they will work with patients in small groups and not force them into large group activities if it does not interest them. There was never enough staff to have small group activities. They are very quick to send patients out of the facility to hospitals and mental units when faced with challenging situations rather than working with the family and patient to address the problem and find solutions to make the patient comfortable and calm in their environment in an Alzheimer's facility which is what they should be trained to do. Instead they would prefer that the patient be put on medications to calm their behaviors. And, when my mother was sent to the hospital, the facility NEVER contacted her family to notify us that she had been released. We were notified by the hospital 7 hours later. This facility has a clause in their contract that states that they can charge you for 30 days after the patient has passed away regardless if the space is still occupied. I never once felt that anyone really cared about my mother at this facility. She ended up passing away a month ago after they sent her out of the facility to the hospital due to "behaviors" and no one from the facility made any effort at all to offer any condolences to us.

Provider Response

Thank you for taking the time to leave your thoughts. We appreciate your recognition of the workforce challenges. We have made multiple improvements to recruitment and additional benefits in order to attract the best associates. We take all feedback seriously and always welcome constructive criticism to inform us on how we can provide better service. We regret that your experience did not match up to the standards we consistently provide to our residents and their families. Thank you again for taking the time to share your comment.

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Questions about Maplewood at Twinsburg

What ongoing training does the staff receive in dementia care?

Our affiliation and active involvement with the Alzheimer's Association ensure that our memory care program keeps up with the latest advances. All care staff is trained with Habilitation training focusing on our approach to dementia care.

What programs or activities does Maplewood at Twinsburg offer to enrich residents' well-being?

Residents can exercise their physical and mental well-being with specially curated on-site activities. To ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director. We offer different exercise programs such as low-impact fitness activities chair yoga and stretching classes. We provide regular musical entertainment to take a trip down memory lane. Residents enjoy regular trips and outings to local neighborhoods and towns. For residents who are reluctant to participate in social or recreational activities, we offer pet therapy as a positive and stimulating alternative. Residents may participate in recreational activities such as art classes designed to inspire and stimulate mental well-being and instructive community cooking classes. Residents can also join our gardening club. Our community activities roster includes trivia nights and regular educational lectures covering a wide range of academic topics.

What transportation services does Maplewood at Twinsburg offer to assisted living residents?

Complimentary transportation to local shopping, medical appointments, and more

What makes the chef or dining program at Maplewood at Twinsburg exceptional? What kind of menu can assisted living residents expect?

Our savory menu choices feature ingredients from area farms that are delivered to our chefs daily. They joyfully go to work in our spacious kitchen, creating meals and desserts that celebrate the best of local flavor. There are several daily choices available at each meal.

What safety features or security measures does Maplewood at Twinsburg offer to assisted living residents?

By strategically using contrasting colors and patterns as a way to reduce falls and increase ease of wayfinding to important spaces, our purposeful design promotes independence as long as possible. Key areas like dining rooms are conveniently located, and placing our courtyards “hacienda-style” in the middle of the building allows easy, safe access for all. Other safety features include a 24 hour emergency response system, all visitors required to sign in and out upon arrival and departure, as well as the community main doors being secured at designated times in the evening until morning.

How does Maplewood at Twinsburg keep residents' families informed about their loved ones?

We keep our families informed through routine plan of care meetings with our care staff, as well as monthly newsletters.

What ongoing senior care training does the staff receive?

Our affiliation and active involvement with the Alzheimer's Association ensure that our memory care program keeps up with the latest advances. All care staff is trained with Habilitation training focusing on our approach to dementia care.

What safety features or security measures does Maplewood at Twinsburg provide to protect residents who wander?

Services for residents with Disorientation/Lack of Awareness issues ensure residents are well-directed and receive support in living a healthy lifestyle, and that no one's needs are neglected. The facility supports outdoor leisure hours. Alzheimer's and dementia may encourage wandering as a means of coping with anxiety. Our facility utilizes a locked and secured perimeter to ensure the safety of our residents. Our facilities are secure and the staff is specially trained in de-escalating exit-seeking behaviors. We accept residents with behavioral issues - our staff is specially trained in de-escalating behavioral episodes and our facilities are fully equipped to handle any related occurrences that may arise.

What programs or activities does Maplewood at Twinsburg offer to keep residents engaged? How does the staff engage residents' long-term memories?

To ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director. We offer different exercise programs such as low-impact fitness activities chair yoga and stretching classes. We provide regular musical entertainment to take a trip down memory lane. Residents enjoy regular trips and outings to local neighborhoods and towns. For residents who are reluctant to participate in social or recreational activities, we offer pet therapy as a positive and stimulating alternative. Residents may participate in recreational activities such as art classes designed to inspire and stimulate mental well-being and instructive community cooking classes. Residents can also join our gardening club. Our community activities roster includes trivia nights and regular educational lectures covering a wide range of topics. We also provide Brain Fitness Center using Touch of HEART, an emotion-based philosophy of care that each of our associates has been trained in.

What techniques does Maplewood at Twinsburg use to support memory care residents during mealtimes?

Our dining rooms are designed for socializing and creating a multi-sensory, therapeutic experience for all—especially for those living with memory impairment, whose senses, including taste and smell, decrease over time. The open kitchen concept allows aromas to reach the residents well before the plate arrives, and the openness encourages our culinary team and residents to get to know each other. Our chefs creatively prepare dishes daily that are fresh, aromatic, and bursting with flavor to boost our residents’ moods and appetites. Our white tableware and contrasting linens enhance depth perception.

Describe the neighborhood around Maplewood at Twinsburg. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Located halfway between Cleveland and Akron, we are close to a vibrant downtown area, complete with town square, restaurants, and shopping venues.

Costs for Maplewood at Twinsburg in Twinsburg, Ohio

Cost of Assisted Living

Starting Price

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Services and Amenities of Maplewood at Twinsburg in Twinsburg, Ohio

Room and housing options

Companion Suites: We Do Not Offer Companion Suites
Studio Apartments

Dining options

Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Coffee Shop
Tv Room
Garden And Patio
Features Extra: Theater, Pub, Game Room

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Medication Management
Nurse On Staff: Yes

Activities

Religious Services
Fitness Room

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Pets: Small Pets Allowed

Licenses

State Licenses: 2741R

Costs

Assisted Living Starting At: $5500/month

Memory Care Starting At: $5950/month

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About Maplewood at Twinsburg in Twinsburg, Ohio

Maplewood at Twinsburg is focused on serving the needs of those needing assisted living or those affected by Alzheimer’s disease and dementia. Now, local seniors have trusted choice of living a life of supported independence in an environment that champions their growth, potential and well-being. Our community blends natural beauty with a unique design to offer you or your loved one a positive living experience.

Maplewood at Twinsburg is more than exceptional amenities. Our staff is professionally trained to care for your family member. On-site registered nurses are here 24 hours a day, seven days a week. We also offer a state-of-the-art 24-hour call system to ensure the well being of our residents.

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Reviews of Maplewood at Twinsburg

Assisted Living Reviews for Maplewood at Twinsburg

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

Memory Care Reviews for Maplewood at Twinsburg

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

Questions about Maplewood at Twinsburg

Costs for Maplewood at Twinsburg in Twinsburg, Ohio

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Services and Amenities of Maplewood at Twinsburg in Twinsburg, Ohio

Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Guest services

Languages

General

Licenses

Costs

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