Maplewood at Twinsburg

Offers Assisted Living and Memory Care

13 Reviews

$$$$

2463 Sussex Boulevard

Twinsburg

44087

Maplewood at Twinsburg

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4.4 13

Alisha 2022-01-19 Maplewood at Twinsburg was very modern, very updated, and very stylish. Everything looked new and clean. The staff was very professional and of high quality. They were playing bingo when I was there. I saw an area where they have crafts and painting. They offer meals three times a day. I visited this facility

5 5 1

Tricia K. 2021-02-21 I am writing this review on behalf of a family friend who was a resident at Maplewood because I think it's important for people to know how extremely happy the family was. Our friend was treated with the utmost respect and loving care while he was a resident there. One thing he always talked about was how much fun the daily activities were that were offered along with the field trips where his wife was welcome to join him on. He also raved about how delicious the food was. He enjoyed picking his food from a menu. The family was also given a newsletter that kept them up to speed with everything going on during the month. The facility was always very clean and the grounds outside are absolutely beautiful. When the time comes where our loved ones need to have more care than we can give them at home it's important to know that they are being cared for like we would care for them at home. That was the exact experience our family friends had with their loved one at Maplewood. I am a friend or relative of a current/past resident

5 5 1

Detroit Relative 2020-04-27 The staff at Maplewood Twinsburg is phenomenal. There is a real sense of teamwork and true camaraderie among the directors. Every person is willing to go the extra mile to take care of the residents, and you will never hear "that is not my job" when you request something. I think it is important to stress that I am writing this in the middle of the COVID-19 pandemic. The staff is stretched to the limit and beyond. Nevertheless, on Easter one director dressed up as the Easter Bunny to deliver candy to the residents and send me pictures. On another occasion, I received pictures from an outdoor activity. These random acts of kindness are common at Maplewood. The staff really cares for the residents. The bottom line is this -- you will not find a kinder or more compassionate group of caregivers than the people at Maplewood Twinsburg. I am a friend or relative of a current/past resident

5 5 1

Allie2020 2020-04-21 This facility and their staff have been amazing since day one. From the time I walked in the door and was greeted for my tour with Emily I felt more and more comfortable with the thought of my father moving in. They constantly keep him engaged, and keep family updated on changes needed for his care, or his needs. During this outbreak, i still feel very connected to my dad because I get chances for electronic visits and updates on him. Julie is wonderful with him and I couldn’t be more grateful for her energetic attitude when it comes to getting him to participate in activities. If anyone were to ask for assisted living or memory care options, Maplewood would be my only recommendation. I am a friend or relative of a current/past resident

5 5 1

DGiension 2020-04-21 My experience with Maplewood at Twinsburg was profound in the sense of a well organized senior living facility. The community is super clean and refreshing. In touring many other facilities, this facility stands out in many ways. One Story - easy access, average sized apartments, food looks great and after my tour, I received homemade cookies (tasted just like my mothers) and lots of happy people living there that were out of their rooms and engaged, some even said hello or made it a point to come up to me. Sadly my family cannot afford the monthly cost of this location, but they were so kind to make recommendations of other places that hold good reviews as well. Maplewood is doing good things and should be proud of what they have. I was impressed. I visited this facility

5 5 1

R.E.C. 2018-12-18 Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor! I am a friend or relative of a current/past resident

5 1 1

George 2018-06-27 My wife lives in Maplewood at Twinsburg. I wouldn't have put her there if it wasn't meeting all my expectations. It is very nice. My wife's room is very nice. The staff members who take care of my wife are very caring and very conscious of their jobs. Activities change every day. The majority of the residents are active and interested in the programs. I have eaten there several times, and their food is very adequate, very tasty, and very well presented. I am a friend or relative of a current/past resident

5 5 1

Susan714540 2017-03-08 We chose Maplewood at Twinsburg for my mother, and I have nothing negative to say to the place. We were very pleased with the care that they are giving my mom. We were very pleased with the food. Everything she's given is pureed, and that has been our problem in the past, but this time it's very good. The room my mother is in is very spacious. For their activities, people comes in every morning, and they do artwork and painting on canvas which was cool. I am a friend or relative of a current/past resident

5 5 1

Dave205464 2017-01-14 My mother-in-law is in Maplewood at Twinsburg. We chose it because they seem to put the quality and care of the residents first. It is relatively new. The food selection and choices are good for the residents. They have daily activities, like yoga and exercise, plus trips, bowling, bingo, crafts, and baking lessons. They have a chapel and a salon. The caregivers and nurses seem to be very well instructed, very nice, very complementary, and very helpful. I am a friend or relative of a current/past resident

5 5 1

Bryan 2022-04-27 Maplewood at Twinsburg was clean. It's away in the woods. They had a one-bedroom studio that works for my in-laws. We don't need a whole bunch of space for them. It's a picturesque setting that has good memory care. They also had good staff. I visited this facility

5 5 1

Sharen 2021-09-27 My mom will be moving into the memory care unit of Maplewood at Twinsburg this afternoon. I like everything about the place. I like the look and the cleanliness of the facility, and the people were very professional, personable, and nice. There wasn't anything I didn't like. The person who gave the tour was very personable, very nice, very knowledgeable, and very helpful too. I visited this facility

5 5 1

Beth2920 2020-04-24 From the moment I walked in for a tour and was greeted by Emily, I really felt a sense of comfort. The facility is beautiful, but so is the care and the employees. My father loves the food, and he is always engaged in the programming. Julie is always getting them motivated and moving. Each time I have been there caregivers are seen treating my father like they are his as well. It makes me feel good knowing that I made a good decision in his care. With the recent restrictions in place, I feel confident not being able to be present in that he is receiving the best care possible. They also have allowed us to have electronic visits with each other, and he looks just as good as the last time I saw him so I know he is being cared for adequately. I will only refer others in my shoes to Maplewood at Twinsburg, with confidence they would treat their loved one as well as they treat mine. I am a friend or relative of a current/past resident

5 5 1

Pam OC 2020-03-30 My mother was here for a little less than a year and I would not recommend this facility at all. There is a very high turnover of staff. Directors of the facility are extremely poor with communication...phone calls never returned, emails take over a month to get a response. This facility pays little attention to patients who are physically mobile but struggle with memory issues. They seem to only help those who physically are unable to help themselves. This facility does not develop care plans to meet individual needs even though they will tell you they do when you tour the facility. My mother did not understand where to put dirty clothes and continued to hang them back in her closet and they were not getting washed. But when confronted with this issue, they never did anything to remedy the issue. They put out a monthly activity calendar that they rarely actually carry out the activities listed on it blaming it on short staff at the time of scheduled activities. There is very little actual variety in activities that take place from week to week. This facility also told me that they will work with patients in small groups and not force them into large group activities if it does not interest them. There was never enough staff to have small group activities. They are very quick to send patients out of the facility to hospitals and mental units when faced with challenging situations rather than working with the family and patient to address the problem and find solutions to make the patient comfortable and calm in their environment in an Alzheimer's facility which is what they should be trained to do. Instead they would prefer that the patient be put on medications to calm their behaviors. And, when my mother was sent to the hospital, the facility NEVER contacted her family to notify us that she had been released. We were notified by the hospital 7 hours later. This facility has a clause in their contract that states that they can charge you for 30 days after the patient has passed away regardless if the space is still occupied. I never once felt that anyone really cared about my mother at this facility. She ended up passing away a month ago after they sent her out of the facility to the hospital due to "behaviors" and no one from the facility made any effort at all to offer any condolences to us. I am a friend or relative of a current/past resident

5 1 1

2463 Sussex Boulevard, Twinsburg, OH 44087

Call (800) 385-2527

Maplewood at Twinsburg (800) 385-2527

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Reviews of Maplewood at Twinsburg

13 Reviews Write a review

Food

(7 Reviews)

Staff

(10 Reviews)

Facility

(9 Reviews)

Activities

(5 Reviews)

Value

(5 Reviews)

Assisted Living Reviews for Maplewood at Twinsburg

January 19, 2022

By Alisha

I visited this facility

Maplewood at Twinsburg was very modern, very updated, and very stylish. Everything looked new and clean. The staff was very professional and of high quality. They were playing bingo when I was there. I saw an area where they have crafts and painting. They offer meals three times a day.

Provider Response

Thank you so much for your kind words about our team, Alisha. We really appreciate you taking the time out of your day to share your experience with us. We will share your feedback.

February 21, 2021

By Tricia K.

I am a friend or relative of a current/past resident

I am writing this review on behalf of a family friend who was a resident at Maplewood because I think it's important for people to know how extremely happy the family was. Our friend was treated with the utmost respect and loving care while he was a resident there. One thing he always talked about was how much fun the daily activities were that were offered along with the field trips where his wife was welcome to join him on. He also raved about how delicious the food was. He enjoyed picking his food from a menu. The family was also given a newsletter that kept them up to speed with everything going on during the month. The facility was always very clean and the grounds outside are absolutely beautiful. When the time comes where our loved ones need to have more care than we can give them at home it's important to know that they are being cared for like we would care for them at home. That was the exact experience our family friends had with their loved one at Maplewood.

Provider Response

Tricia, thank you so much for your kind words. Endorsements from our residents, their family members, and their closest friends like you are validation that we are providing the exceptional care we strive for every day. I will be sure to share your feedback with our team!

April 27, 2020

By Detroit Relative

I am a friend or relative of a current/past resident

The staff at Maplewood Twinsburg is phenomenal. There is a real sense of teamwork and true camaraderie among the directors. Every person is willing to go the extra mile to take care of the residents, and you will never hear "that is not my job" when you request something. I think it is important to stress that I am writing this in the middle of the COVID-19 pandemic. The staff is stretched to the limit and beyond. Nevertheless, on Easter one director dressed up as the Easter Bunny to deliver candy to the residents and send me pictures. On another occasion, I received pictures from an outdoor activity. These random acts of kindness are common at Maplewood. The staff really cares for the residents. The bottom line is this -- you will not find a kinder or more compassionate group of caregivers than the people at Maplewood Twinsburg.

Provider Response

Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

April 21, 2020

By Allie2020

I am a friend or relative of a current/past resident

This facility and their staff have been amazing since day one. From the time I walked in the door and was greeted for my tour with Emily I felt more and more comfortable with the thought of my father moving in. They constantly keep him engaged, and keep family updated on changes needed for his care, or his needs. During this outbreak, i still feel very connected to my dad because I get chances for electronic visits and updates on him. Julie is wonderful with him and I couldn’t be more grateful for her energetic attitude when it comes to getting him to participate in activities. If anyone were to ask for assisted living or memory care options, Maplewood would be my only recommendation.

Provider Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Emily and Julie are truly gems to have on our team! We will share your feedback.

April 21, 2020

By DGiension

I visited this facility

My experience with Maplewood at Twinsburg was profound in the sense of a well organized senior living facility. The community is super clean and refreshing. In touring many other facilities, this facility stands out in many ways. One Story - easy access, average sized apartments, food looks great and after my tour, I received homemade cookies (tasted just like my mothers) and lots of happy people living there that were out of their rooms and engaged, some even said hello or made it a point to come up to me. Sadly my family cannot afford the monthly cost of this location, but they were so kind to make recommendations of other places that hold good reviews as well. Maplewood is doing good things and should be proud of what they have. I was impressed.

Provider Response

Thank you for taking the time to provide a review for Maplewood at Twinsburg. We are happy to hear you had a positive experience. We value your input and will share with the entire team.

December 18, 2018

By R.E.C.

I am a friend or relative of a current/past resident

Beware! My mother was a resident for 1.5 years, and then my family had no choice BUT to remove her just before 2019. The Environment was Unbearable. I felt Maplewood in Twinsburg was unable to give great care due to management issues. Management was No Support other than words. The staff was nice and helpful BUT there were NEVER enough aides. The quality of nursing was great & Horrible; My mother’s medicines were NOT given appropriately too many times. And when we asked for an official medical write-up for doctors on how mom was doing, the Executive Director gave either hand-written Note-Papers -OR- a typed sheet with no date or signature. When the Executive Director was not there, many times I did not know who was in charge. My family did not see improvement and before exiting, three wall pictures were stolen from our mother’s room and since management said, due to ceiling monitors not seeing anything (which I was not shown what could be seen), Maplewood let it go with No write-up given to my family. I didn't want to remove mom BUT with continuing situations, we left Unhappy and viewed the value of Maplewood Twinsburg poor!

June 27, 2018

By George

I am a friend or relative of a current/past resident

My wife lives in Maplewood at Twinsburg. I wouldn't have put her there if it wasn't meeting all my expectations. It is very nice. My wife's room is very nice. The staff members who take care of my wife are very caring and very conscious of their jobs. Activities change every day. The majority of the residents are active and interested in the programs. I have eaten there several times, and their food is very adequate, very tasty, and very well presented.

March 08, 2017

By Susan714540

I am a friend or relative of a current/past resident

We chose Maplewood at Twinsburg for my mother, and I have nothing negative to say to the place. We were very pleased with the care that they are giving my mom. We were very pleased with the food. Everything she's given is pureed, and that has been our problem in the past, but this time it's very good. The room my mother is in is very spacious. For their activities, people comes in every morning, and they do artwork and painting on canvas which was cool.

Provider Response

Thank you for your recent review. We hope you continue to have such a positive experience.

January 14, 2017

By Dave205464

I am a friend or relative of a current/past resident

My mother-in-law is in Maplewood at Twinsburg. We chose it because they seem to put the quality and care of the residents first. It is relatively new. The food selection and choices are good for the residents. They have daily activities, like yoga and exercise, plus trips, bowling, bingo, crafts, and baking lessons. They have a chapel and a salon. The caregivers and nurses seem to be very well instructed, very nice, very complementary, and very helpful.

See all Assisted Living reviews (9)

Memory Care Reviews for Maplewood at Twinsburg

April 27, 2022

By Bryan

I visited this facility

Maplewood at Twinsburg was clean. It's away in the woods. They had a one-bedroom studio that works for my in-laws. We don't need a whole bunch of space for them. It's a picturesque setting that has good memory care. They also had good staff.

Provider Response

Hi Bryan, thank you so much for taking the time to share your experience! We will forward your feedback to our team. Please reach out to us if you have any questions about our community.

September 27, 2021

By Sharen

I visited this facility

My mom will be moving into the memory care unit of Maplewood at Twinsburg this afternoon. I like everything about the place. I like the look and the cleanliness of the facility, and the people were very professional, personable, and nice. There wasn't anything I didn't like. The person who gave the tour was very personable, very nice, very knowledgeable, and very helpful too.

Provider Response

Hi Sharen, we are thrilled to have your mom as part of the Maplewood family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

April 24, 2020

By Beth2920

I am a friend or relative of a current/past resident

From the moment I walked in for a tour and was greeted by Emily, I really felt a sense of comfort. The facility is beautiful, but so is the care and the employees. My father loves the food, and he is always engaged in the programming. Julie is always getting them motivated and moving. Each time I have been there caregivers are seen treating my father like they are his as well. It makes me feel good knowing that I made a good decision in his care. With the recent restrictions in place, I feel confident not being able to be present in that he is receiving the best care possible. They also have allowed us to have electronic visits with each other, and he looks just as good as the last time I saw him so I know he is being cared for adequately. I will only refer others in my shoes to Maplewood at Twinsburg, with confidence they would treat their loved one as well as they treat mine.

March 30, 2020

By Pam OC

I am a friend or relative of a current/past resident

My mother was here for a little less than a year and I would not recommend this facility at all. There is a very high turnover of staff. Directors of the facility are extremely poor with communication...phone calls never returned, emails take over a month to get a response. This facility pays little attention to patients who are physically mobile but struggle with memory issues. They seem to only help those who physically are unable to help themselves. This facility does not develop care plans to meet individual needs even though they will tell you they do when you tour the facility. My mother did not understand where to put dirty clothes and continued to hang them back in her closet and they were not getting washed. But when confronted with this issue, they never did anything to remedy the issue. They put out a monthly activity calendar that they rarely actually carry out the activities listed on it blaming it on short staff at the time of scheduled activities. There is very little actual variety in activities that take place from week to week. This facility also told me that they will work with patients in small groups and not force them into large group activities if it does not interest them. There was never enough staff to have small group activities. They are very quick to send patients out of the facility to hospitals and mental units when faced with challenging situations rather than working with the family and patient to address the problem and find solutions to make the patient comfortable and calm in their environment in an Alzheimer's facility which is what they should be trained to do. Instead they would prefer that the patient be put on medications to calm their behaviors. And, when my mother was sent to the hospital, the facility NEVER contacted her family to notify us that she had been released. We were notified by the hospital 7 hours later. This facility has a clause in their contract that states that they can charge you for 30 days after the patient has passed away regardless if the space is still occupied. I never once felt that anyone really cared about my mother at this facility. She ended up passing away a month ago after they sent her out of the facility to the hospital due to "behaviors" and no one from the facility made any effort at all to offer any condolences to us.

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Questions about Maplewood at Twinsburg

What ongoing training does the staff receive in dementia care?

Our affiliation and active involvement with the Alzheimer's Association ensure that our memory care program keeps up with the latest advances. All care staff is trained with Habilitation training focusing on our approach to dementia care.

What programs or activities does Maplewood at Twinsburg offer to enrich residents' well-being?

Residents can exercise their physical and mental well-being with specially curated on-site activities. To ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director. We offer different exercise programs such as low-impact fitness activities chair yoga and stretching classes. We provide regular musical entertainment to take a trip down memory lane. Residents enjoy regular trips and outings to local neighborhoods and towns. For residents who are reluctant to participate in social or recreational activities, we offer pet therapy as a positive and stimulating alternative. Residents may participate in recreational activities such as art classes designed to inspire and stimulate mental well-being and instructive community cooking classes. Residents can also join our gardening club. Our community activities roster includes trivia nights and regular educational lectures covering a wide range of academic topics.

What transportation services does Maplewood at Twinsburg offer to assisted living residents?

Complimentary transportation to local shopping, medical appointments, and more

What makes the chef or dining program at Maplewood at Twinsburg exceptional? What kind of menu can assisted living residents expect?

Our savory menu choices feature ingredients from area farms that are delivered to our chefs daily. They joyfully go to work in our spacious kitchen, creating meals and desserts that celebrate the best of local flavor. There are several daily choices available at each meal.

What safety features or security measures does Maplewood at Twinsburg offer to assisted living residents?

By strategically using contrasting colors and patterns as a way to reduce falls and increase ease of wayfinding to important spaces, our purposeful design promotes independence as long as possible. Key areas like dining rooms are conveniently located, and placing our courtyards “hacienda-style” in the middle of the building allows easy, safe access for all. Other safety features include a 24 hour emergency response system, all visitors required to sign in and out upon arrival and departure, as well as the community main doors being secured at designated times in the evening until morning.

How does Maplewood at Twinsburg keep residents' families informed about their loved ones?

We keep our families informed through routine plan of care meetings with our care staff, as well as monthly newsletters.

What ongoing senior care training does the staff receive?

Our affiliation and active involvement with the Alzheimer's Association ensure that our memory care program keeps up with the latest advances. All care staff is trained with Habilitation training focusing on our approach to dementia care.

What safety features or security measures does Maplewood at Twinsburg provide to protect residents who wander?

Services for residents with Disorientation/Lack of Awareness issues ensure residents are well-directed and receive support in living a healthy lifestyle, and that no one's needs are neglected. The facility supports outdoor leisure hours. Alzheimer's and dementia may encourage wandering as a means of coping with anxiety. Our facility utilizes a locked and secured perimeter to ensure the safety of our residents. Our facilities are secure and the staff is specially trained in de-escalating exit-seeking behaviors. We accept residents with behavioral issues - our staff is specially trained in de-escalating behavioral episodes and our facilities are fully equipped to handle any related occurrences that may arise.

What programs or activities does Maplewood at Twinsburg offer to keep residents engaged? How does the staff engage residents' long-term memories?

To ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director. We offer different exercise programs such as low-impact fitness activities chair yoga and stretching classes. We provide regular musical entertainment to take a trip down memory lane. Residents enjoy regular trips and outings to local neighborhoods and towns. For residents who are reluctant to participate in social or recreational activities, we offer pet therapy as a positive and stimulating alternative. Residents may participate in recreational activities such as art classes designed to inspire and stimulate mental well-being and instructive community cooking classes. Residents can also join our gardening club. Our community activities roster includes trivia nights and regular educational lectures covering a wide range of topics. We also provide Brain Fitness Center using Touch of HEART, an emotion-based philosophy of care that each of our associates has been trained in.

What techniques does Maplewood at Twinsburg use to support memory care residents during mealtimes?

Our dining rooms are designed for socializing and creating a multi-sensory, therapeutic experience for all—especially for those living with memory impairment, whose senses, including taste and smell, decrease over time. The open kitchen concept allows aromas to reach the residents well before the plate arrives, and the openness encourages our culinary team and residents to get to know each other. Our chefs creatively prepare dishes daily that are fresh, aromatic, and bursting with flavor to boost our residents’ moods and appetites. Our white tableware and contrasting linens enhance depth perception.

Describe the neighborhood around Maplewood at Twinsburg. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Located halfway between Cleveland and Akron, we are close to a vibrant downtown area, complete with town square, restaurants, and shopping venues.

Costs for Maplewood at Twinsburg

Cost of Assisted Living

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Services and Amenities of Maplewood at Twinsburg

Room and housing options

Companion Suites: We Do Not Offer Companion Suites
Studio Apartments

Dining options

Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Coffee Shop
Tv Room
Garden And Patio
Features Extra: Theater, Pub, Game Room

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Medication Management
Nurse On Staff: Yes

Activities

Religious Services
Fitness Room

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Pets: Small Pets Allowed

Licenses

State Licenses: 2741R

Costs

Assisted Living Starting At: $5500/month

Memory Care Starting At: $5950/month

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About Maplewood at Twinsburg

Maplewood at Twinsburg is focused on serving the needs of those needing assisted living or those affected by Alzheimer’s disease and dementia. Now, local seniors have trusted choice of living a life of supported independence in an environment that champions their growth, potential and well-being. Our community blends natural beauty with a unique design to offer you or your loved one a positive living experience.

Maplewood at Twinsburg is more than exceptional amenities. Our staff is professionally trained to care for your family member. On-site registered nurses are here 24 hours a day, seven days a week. We also offer a state-of-the-art 24-hour call system to ensure the well being of our residents.

Maplewood at Twinsburg

Reviews of Maplewood at Twinsburg

Assisted Living Reviews for Maplewood at Twinsburg

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

Memory Care Reviews for Maplewood at Twinsburg

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I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

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Costs for Maplewood at Twinsburg

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Services and Amenities of Maplewood at Twinsburg

Room and housing options

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Features

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Activities

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General

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About Maplewood at Twinsburg

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