Windsor Medical Center

Cheryl

My mom is a resident of Windsor Medical Center. She moved from skilled nursing to assisted living, and she has her apartment now and is very content there. The staff is very friendly and caring to all the patients. The facility is clean, bright, and cheery, and the food is good. The activities that they have are unbelievable, as they have so much going on to keep the residents occupied and busy. If they don't want to go to the dining restaurant where they're being served, they order off a menu. If they don't want to have what the chef has prepared for the day, they can, and it's cooked when they're there. It's not pre-prepared. If you're not feeling well, they'll bring it to their room at no extra charge. She's been very happy with the activities she's been to. They have happy hour twice a week. They have bingo. They play Uno. They have blackjack, and they have auctions. They bake and put together the ingredients to make bread, and the activities take it to the kitchen and have it prepared, and it's served to the residents the next day, for what they've made, or even if they cook for them. They give prizes during their happy hour. Last night, I was there, and a man came in and played the piano for Mother's Day. They had Mother's Day tea and served scones and finger sandwiches. They made silk corsages for everyone, which were very well done, professional, and impressive.

Gabrielf895

Rooms are large with both carpet and wood laminate floors. Staff are friendly and attentive. My Grandmother has been here for rehab for about a month and the care has been excellent. Highly recommend as this is her second rehab stay and the place the hospital sent us last time was part of a larger group and was not nearly as nice or well-staffed.

veccb

Worst care for 10-day Respite stay so we (main caregivers) could go on vacation. she came home with multiple pressure wounds and legs were more swollen than they have ever been. I had made clear to admitting nurse how sensitive she is. Needs legs on pillow over night with heels floating. Even brought heel pads to put on at night. They couldn't find those.... They were on nightstand. After first night called her and she said pillow and heel not covered. I called them to urge them to do their job and that she will now have blister. The nurse on duty said she would relay message. Pretty sure she did NOT!!! Big Surprise when they called to say she had a heel wound a few nights later. By looks of it never was addressed. Her whole heel was basically gone. Didn't brush teeth for 4 days because they said couldn't find toothpaste we brought. (I left in bathroom counter) Shouldn't they have a supply especially if resident asking??? Is this not basic care? One shower in 10 days that I had to call to get going. Was talking to her on Facetime and she looked a mess. Really??? I'd give a 0 star if I could!! There were more issues but these were the worst and most damaging. The wounds will take MONTHS to heal. And she is in constant pain. Her doctor has referred her to Wound Care Clinic because of severity of wounds. Administration not trying hard enough to get ahold of me even though I was made to believe they would ........ I will continue to until I get some answers....

HCPro

Windsor has done such a great job with my Dad who lives in their assisted living facility. We had been to another facility in Canton for a brief stay of a few month before Dad moved to Windsor. It seems that the admissions people at most facilities will tell you anything to get you in the door. Betsy at Windsor was very forthright with what we could expect. Windsor uses fully trained medical staff in their assisted living instead of the lower credentialed CNAs they have STNAs caring for Dad. Dad is a handful and the other facility was trying to move him to a nursing home level of care but Windsor was able to take him as an Assisted Living patient and we are so happy because it has really enabled him to live his best life.

GLP1

My spouse is in the Windsor--nursing home section. This is probably a tough business because it is likely hard to retain good help due to the kind of work and the pay. While there is some turnover which impacts things, I have found that the Windsor has many dedicated people that truly care and love their residents. Unfortunately, COVID has made things tough on everyone (staff, residents, relatives, etc.). I have found that Windsor is doing about as good as expected considering the situation. There are various room sizes to choose from. My interaction with the staff is normally quite good and, depending upon staffing and COVID, there are activities that the residents enjoy.

devilsadvocate3

Not enough help to do anything but basics. Very little social interaction . Food is not good, tasteless and the same every week. Used to have a menu person to help,but no longer. Very few activities, and none for anyone disabled. Staff is mostly very good and helpful but has no time, to be pleasantly social. Sometimes call lights do not get answered. Price is very high for this level of care. Other residents are not watched and enter rooms they shouldnt be in and noone cares.