Brookdale Pinnacle

My mom has moved into Brookdale Pinnacle. She has been there for 10 days now. Her overall experience has been extremely good, and she has had a surprisingly good attitude about it. At first, she was a little concerned, but once she saw the place, she was very excited about it. They've been very, very accommodating, very nice, and very attentive to her. So far, it's been a great experience. My mom's room nice. It has been updated. It's like an efficiency, it's got a room with a counter, a sink and a microwave, and a big bathroom. She likes it very much. The place is very well kept, very clean, and very orderly. They repair things quickly, so I'd say maintenance is good. The dining area is nice. I haven't tasted it, but she says the food is good. She goes to physical therapy and exercises. They have puzzles, and they do what she likes to do. They have a book club, movie night, Bible studies, chapel services, and little classes on different things. She says there's a lot to keep her busy.

Brookdale Pinnacle seemed pretty high class. They took the residents' considerations, like if the residents wanted to change the carpet, they'd change it. Everything is really clean, well kept, and updated. The person who assisted me with the tour was kind, great, funny, and gave us all the information that we needed.

My great grandpa died on Saterday May 23rd at this place his chose to stay at this place to his death. He was a very wise man, and if he chose here it must've been good.

This facility was very pleasant, bright, and fairly new. I liked the fact that it was one floor, and it did seem too big. The staff who assisted me was very friendly and very helpful. I think one of the things I noticed at every place I visited, as they passed various residents, they could greet them by name or joke with them or knew something personal about them. I was impressed that there was seemingly a relationship and friendly atmosphere, and I found that at Pinnacle also. They have a beauty salon there, and my mother would like that. The person that was touring us sent me a coupon in the mail so that my mother could go and have her hair done for free. We saw people in the common areas. We did get to go into a couple of rooms that belonged to the residents, and they seemed to be very pleasant, but the price was a little higher than some of the other places I looked at. My concern again was the fact that if you needed more than assisted living, you had to leave the facility, and if your money ran out, you had to find a new place to live.

The first thing that impresses me at Emeritus at Pinnacle where my mom is at the moment is it’s nice, bright, and open. The residents seemed very content and happy. The staff that we talked to are very friendly and answered all our questions completely. They had a number of different room setups that we could choose from and for what we were looking for, we found exactly what we needed. They were able to accommodate us rather quickly. Whenever I have questions or things have come up, they have been very good about answering questions and getting back to me. I've been very pleased with them and my mom is very content; that is the most important thing.

My grandparents are in Emeritus for six months now. It is a very nice facility. It is clean and the people are responsive. They have a reasonable accommodation and my grandparents are comfortable. The food is okay. They have activities like bingo and movie nights. They have shuttle service that takes them over to stores. However, they can do a better job cleaning the rooms thoroughly. They do vacuum the rug and the main area. However, they don’t go underneath the chairs, couches and table. The rooms can be a little cleaner.

This facility is just the best. The care providers are both kind and helpful. I had to move my folks from Myrtle Beach as they were not thriving. Mom was raised in OH and after seeing the facility I signed her up. Neither of my folks were agreeable to leave their home for any reason, so I along with the staff at Pinnacle started the process. They were so very helpful to me during this terrible time with my folks. They called and assisted me in getting a placement and were even there to greet us as we rolled under the carport at 6:00am after a long 12 hr drive. My folks were more than confused and everyone, I mean everyone in the facility were clear with me about what needed to be done and offering suggestions on what my folks needed and how to arrange it. I really don't know how to express how wonderful everyone is and has been. I live out of state and if something comes up the nurses will call and assure me its not a crisis, and calmly spell out what is needed. I can't tell you how much I appreciate their attention and calmness. The food is very good at the Pinnacle and there is always something going on in the great room. Lots of music happens, bingo, and even the occasional dog or two show up! The seniors love petting them. I would give the Emeritus at Pinnacle an A rating. It is a safe, secure, warm environment for any senior.

Emeritus at Pinnacle was very nice but it was all self-pay so I couldn't do it. We were just given the impression that it would accept Medicaid. Also they didn't have a nursing home facility. We decided it wasn't worth the visit because it would simply get my hopes up because I couldn't afford it anyway, so why bother. I think it was strictly independent and assisted living. Anyway, the facility was beautiful and gorgeous. I had lunch there and it was excellent. Regarding staff, the woman I dealt with was very kind and very nice. Nevertheless, I absolutely would recommend this place to others.