Questions about Heritage Crossing
What ongoing training does the staff receive in dementia care?
They receive education upon hire, weekly module sessions, and monthly all staff education.
Describe the overall population of assisted living residents at Heritage Crossing. What is their average age? What are their favorite things to do?
The community accepts residents 55 years of age and older. The community has assisted living and memory care neighborhood. We have an onsite rehab company to help residents reach the highest level of independence as possible. The community provides all of the traditional activities (bingo) as well as the activities that continue to allow our residents to live their lives to the fullest.
What programs or activities does Heritage Crossing offer to enrich residents' well-being?
The community offers a wide variety of activities. What sets Heritage Crossing apart is that our amenities encourage residents to be more active and become invested in the warm and friendly community. the community provides physical, educational, spiritual, and creative activities. The monthly calendar is created with the interests of our residents in mind.
What places are near Heritage Crossing or within walking distance for assisted living residents to enjoy?
The community has beautiful landscaped grounds that has a walking path around the entire community with benches and chairs on the patio to enjoy the outdoors.
What transportation services does Heritage Crossing offer to assisted living residents?
We provide transportation to and from medical appointments. We have scheduled transportation to local stories, restaurants and activities.
What makes the chef or dining program at Heritage Crossing exceptional? What kind of menu can assisted living residents expect?
Our dining service director prides herself on offering as many meals as possible from scratch. She understands the wants and likes of the residents and plans menus to meet their needs.
What safety features or security measures does Heritage Crossing offer to assisted living residents?
Safety and security is taken very seriously at Heritage Crossing. The community has a Needlepoint Bipolar Ionization system that kills up to 90% of pathogens in the air handling. The community uses an electrostatic biocide sprayer to disinfect all surfaces faster than traditional cleaning. The community entrance is secured and upon entering each visitor completes a screening and temperature is taken, All visitors and staff are required to wear a mask. When a virus is detected full PPE droplet prevention protocols are used.
How does Heritage Crossing keep residents' families informed about their loved ones?
The Executive Director and Management company hold town meetings routinely to community with families. All of the town hall meetings are recorded on the website for family members to refer to. The nursing staff will keep family members updated on any change of condition. The community does do quarterly care conferences to keep families up to date on what care is being provided. The staff also posts on social media any activities of events happening at the community.
What is the care staff-to-resident ratio at Heritage Crossing during daytime and nighttime hours?
Staffing ratios vary depending on the acuity of the residents that we are caring for.
If Heritage Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do allow pets. We have several residents that have brought their furry friends to live with us!
What ongoing senior care training does the staff receive?
Keeping the staff up to date on all policies, procedures, and education happens on a weekly, monthly, and annually basis.
How many staffers are on duty in the daytime and overnight?
This depends on the level of acuity of the residents that we are currently caring for.
What programs or activities does Heritage Crossing offer to keep residents engaged? How does the staff engage residents' long-term memories?
The hallmark of our memory care community is the Rhythms Dementia care program. This programs offers ways to connect with memory care residents to boost their physical, emotional and social well being. With purpose and meaning at its core, Rhythms is a memory care program where each day is filled with opportunities to use activities to connect meaningful pasts to present. The person-centered approach to dementia care offers residents a customized program around their passions, interests and challenges.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
The Wellness Director and nursing staff will assess all residents, but it is the duty of every staff member to notice any daily changes in residents and let the nurse know. When a resident has any change of condition the nurse will reassess them to ensure the care plan meets their needs. The community will do an assessment quarterly unless a change of condition happens, then it would be sooner.
What techniques does Heritage Crossing use to support memory care residents during mealtimes?
Dining can be such a challenge with people that have dementia. We work everyday to create an environment that is calm around meal times with as little distraction as possible. We do food survey with the family member upon moving in that makes sure we understand the likes and dislikes of the resident. We visually offer a couple of choices at meal time, and if they don't want those options we can make something off their favorite list. We offer water and other liquids as much as possible, knowing that dehydration can be an issue with people that have demenita.
How does Heritage Crossing keep residents' families informed about their loved ones' health?
The Executive Director and Management company hold town meetings routinely to community with families. All of the town hall meetings are recorded on the website for family members to refer to. The nursing staff will keep family members updated on any change of condition. The community does do quarterly care conferences to keep families up to date on what care is being provided.
Describe the neighborhood around Heritage Crossing. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Located in a residential neighborhood we are just blocks away from a major retail center.
Is Heritage Crossing affiliated with a hospital if more care is needed?
We are bit affiliated with a hospital. The resident has a right to pick the hospital of tier choice if more care is needed.