Hudson Grande Senior Living

We looked at Hudson Grande Senior Living. They have little pods where people can gather and a dining room. The overall feel is clean and modern, and people seem happy. They go on trips, they do bingo, and movies and they have a hair salon and fitness center. The staff that I met were incredibly friendly.

My mom and dad lived here. My dad died after 4 months. Everyone was supportive and wonderful and I was so thankful my mom was there. Then they were sold to Arrow Senior Living Management, LLC. Things went downhill fast. We paid for someone to shower and dress my mom. They were waking her at 4:30 am for her shower. The pandemic hit and we were not permitted to visit her. She was not getting her sevices that she needed such as walking! Her clothes were 2 sizes too small and no one at the Grande ever told us. She had bruised on her waist from ill fitting pants. We paid to have someone put in her hearing aides. They mostly didn't and when we asked about it, they put them in with dead batteries which was like putting in ear plugs. There were 80 extra batteries in her room. She developed a rash and it was allowed to spread all over her body so that she couldn't wear clothes any longer. She was prescribed anxiety medicine as needed after the death of my sister, but no one was assigned to determine when it was needed. Repeated requests for a family meeting with the Grande were ignored for weeks. She was moved to the memory care unit and we were told someone would pick what personal furniture would fit in her new room and they would move it. After a month, NOTHING was moved to her stark white room, not even a picture. She died alone without pictures of her husband or family . This is disgraceful and heartbreaking.

When we moved Mom her they were OK but a few month later they changed hands and it has gone way downhill. They don't do the extra things we pay for, like making sure she gets a shower. We pay extra have her breakfast brought to her and the tray is still there when we go visit in the evening. The food is terrible. We popped in at lunch and sat with her and a couple friends. All of their salads were wilted, and their entrees were watery and looked & smelled unappetizing. The nursing staff does not seem to care about the residents. In fact the only staff member who seems to care is the activities director. In general, the facility is airy and bright. Mom has a small bed sitter apartment that we furnished. Her room doesn't get cleaned on a regular basis. They do offer a lot of activities.

Our family member passed away at Hudson Grande Memory Care Unit this week. The sting of losing a family member was definitely lightened by the gentleness of your staff. We will forever be grateful for the way they treated our relative with love and dignity . The nursing staff, particularly Mandy, was not only a true professional, but a genuinely kind and caring person. The care partners, diligent and well trained, go the extra distance, treating each resident with love and respect and sometimes even humor! On one more than one occasion, different employees of the Hudson Grande came on their day-off just to sit and spend time with our family member. This is above and beyond the normal. Caring for people with dementia can be truly difficult, but this staff treated every resident as if they were their own family. On days when we were unable to visit, we were confident that our family member was safe and loved. Before entering the Memory Care Unit, our relative was living in assisted living at the Hudson Grande. Everything regarding this experience was wonderful including the building, activities, meals, friendliness, cleanliness, etc. We would highly recommend anyone to consider the Hudson Grande for your senior needs.