Nursing Home Communities in Chesapeake, VA

"My brother is in Portsmouth Health and Rehab. It's every person's nightmare, whatever your picture of what a nursing home should not be is where he's at. It's an old facility. When you go in there, the halls are full of nothing but elderly people and wheelchairs sitting out there with their heads down to the middle of their knees. And that's how they watch them. If you push the button for help, he's lucky if he sees them in two hours. They're supposed to feed him because he cannot, he's not mobile with his hands. They bring his meal there, the tray, and then just leave and never come back to feed him, and they wonder why he gets frustrated when they do come back. I didn't want him there to begin with. It's in a terrible neighborhood. So it's not a neighborhood that I even like to go to at night, even more so during the day. And it seemed like the more I was there, the less they were helping him. So it even got to the point that when he would ask them to do some, they were saying, "Let your sister do it." So I pretty well had to back off because I was doing their job. And that's not what I want to do. I don't want to work in a nursing home. So, if you will do their job, they will let you do their job. Meanwhile, he would call me with problems. I would call up there and nobody would ever seem to answer the phone. Their turnover is horrible there. I was calling over there to have the information transferred to the new facility, and the social services, I talked to her Wednesday, I called Thursday, they transferred for me to leave a message, and when I called that Friday, she'd quit. Out of 91 residents that live there, only seven residents have family visit them. They want you to set up an appointment to go visit your loved ones, and they're still adamant about this COVID. I show up when I want to. I'm not going to set an appointment to go visit my brother because I don't want anybody to plan when I show up, because that's how I can catch what they're doing over there. For the amount of service that you get there, you're still paying too much. It's an old building. It's got old furniture in there. It's a little space in there, and the roommates are not compatible. He was staying there with another gentleman that did not walk, or could talk. And when I set the bags of stuff down to put it in a nightstand, the guy next to us was trying to go underneath the curtain and steal the bags of stuff. And then when I said something to the nurse's aide, she said, "Oh, yeah, he's mean as hell," and I said, "And my brother's here bedridden and you got him stuck in a room with somebody this mean?" They definitely knew my concerns. When they found out that I wanted the information transferred to the new facility, all of a sudden they wanted me to come into a meeting for this care planning. I got in there with eight of them, all of them specialized in something, and none of them do anything. So that was a useless meeting. So I knew right then what the problem was, everybody's got power and nobody's doing the work. That's what all that was."

"My Uncle lives here and it is great! the food, the activities and the wonderful staff. they are always doing fun events with the staff and the patients"

"My father had a short rehab stay at Kempsville Health and Rehabilitation Center. It looked pretty clean. The staff was friendly, answered our questions well, and were attentive. They were good people invested in their work. We were satisfied with the care he received. There's a physical therapy room, a dining area, and an activity room. It had two hallways with a connecting hallway between the two sides of the building."

Portside Health & Rehab Center, located in Portsmouth, VA, offers a variety of care types including Skilled Nursing Care, Short-term Rehabilitation Care, Memory Care, Respite Care, and Hospice Care. This wide range of services ensures that many different needs can be met, from those requiring temporary rehabilitation to individuals needing long-term or specialized care. The facility provides both private and semi-private rooms, catering to the preferences and requirements of its residents. This flexibility in room types allows for personalized living spaces that can make residents feel more at home.The room amenities at Portside Health & Rehab Center include options for rooms with full kitchens, allowing residents the choice to prepare their own meals if they wish, adding a sense of independence and comfort to their living experience. Additionally, the center is equipped with a variety of amenities designed to enhance the quality of life for its residents. These include organized activities and programs that encourage social interaction and engagement, meals provided to ensure nutritional needs are met, outdoor common areas for fresh air and relaxation, salon services for personal grooming, and WiFi/Internet access to keep residents connected with their loved ones and the world around them. Enclosed and secured outdoor common areas are also available, providing a safe environment for all residents, especially those in memory care.Portside Health & Rehab Center is committed to the health and well-being of its residents through a comprehensive range of services. Physical and occupational therapy/rehabilitation services are offered, with nurses and therapists on staff to assist with various medical and rehabilitative needs. Additionally, the staff is trained in mental health care, ensuring that both the physical and psychological needs of the residents are addressed. This holistic approach to care, combined with the facility's amenities and living options, makes Portside Health & Rehab Center a considerate choice for those seeking a supportive and accommodating senior living environment.

"Norfolk Health Care Center was really bad. They did not have enough staff. It was a disappointment. The facility was pretty old, which is fine. However, while my husband was there, there was only one working elevator for four flights of people. It's a four-story home. I don't think they take care of the facility. The elevators were broken for two months. If it was for a couple of days, I could understand, however, God forbid something happened when the elevators weren't working. Most of the staff cared about the patients. However, there was not enough staff, especially on the weekends. People have the same problems on the weekends as they have on the weekdays, so you need to have enough staff that will work on the weekends. The food was horrible. My husband never got hot food. It was all cold. He never participated in activities because they wouldn't get him in a wheelchair, get him up, and get him out, which bothered me. I wouldn't put my dog or my worst enemy in that place. They can hire enough staff to get the food to the patients when it's still hot. It may taste better if it is hot. They can hire enough staff so that the patients are taken care of with dignity because they can't get up and get into the bathroom."

"I visited friends at Harbor's Edge Retirement Community. I've been over there many times to visit friends in rehab, but never into the memory care area itself. From the time I came in the door, there was a woman named Sylvia, and she was so friendly and just bubbly. She just made me feel welcome, and while she was helping me, everybody that came in the door, she knew, and they would say hi. After she contacted the person that I was meeting there because I was early, she showed me a very comfortable place to sit and relax while I was waiting for Kirsten, the person who showed me around. The rooms were very nice, and those that I visited were empty, and they're in the new memory wing. It currently isn't open. It's finished, but they are in the process of waiting for another shower room to be built. So currently they don't have a room available, and no date as to when it will be. The facility is spotless. Everyone that I've ever met has been very pleasant. Kirsten is even new, she's only been there a number of months, and she was very knowledgeable, very compassionate, and very friendly. She's in a job that she needs to be in. I will have to bring furniture, even in memory care."

"Waterside Health & Rehab Center is so much better than the other place. My husband gets warm food instead of cold food. It's warm and welcoming when you step inside. The staff has a whole different outlook on life. They are positive, and they do their best to keep my husband and myself apprised of anything that's happening, what they think needs to be done, and what have you. I couldn't say anything else but from the other two nursing homes he's been in, this is a 180-degree turn. It's just like night and day and Waterside is the day. They offer spiritual time with a church. They offer Bible study, bingo, and one-on-one visitation. They have more activities than a lot of places do. There is some food because my husband is very picky, and he didn't like it. However, he said, at least it's warm. Most of the time, the food is OK. He is legally blind, so he couldn't eat the spaghetti and the nurses didn't help him. That's no better or worse than what he's been at before. He didn't expect them to help him."

"Well kept place with staff that care! My loved one enjoyed his therapy and thought all the staff treated him good and went above and beyond."

"No complaints! I wish other people would visit other facilities before being so quick to judge... "

"I really enjoyed my time here at Consulate Healthcare of Norfolk. all of the staff are very helpful especially the Administrator Celia, she always makes time for me."

"We found Lake Taylor services and staff very helpful during my mother in law’s stay! Particularly the physical therapist- they truly worked with her to increase her mobility! We recommend Lake Taylor over others rehab places in the area! The room was bright and “fresh “ - she enjoyed talking with the CNAs - as they paid a lot of attention to her. She even loved the food! We had her beautician come in to do her hair - but they have the service on site . "

"I love Our Lady of Perpetual Help. It's a great place with lots of activities. If you require assisted living, it's the place to be. They have great rehab and physical therapy, different machines and they take them out on outings. You can share a suite or have your own room, and they're done well. They have a nice heat source and most of them have access to windows so you can look outside and get fresh air if you want. The food is fantastic and great. The staff is phenomenal."

"My mother had a beautiful private room. The staff could not have been any more professional or compassionate. There were plenty of activities. All the staff went above and beyond to make Mom's stay a positive experience. I wish there were more than 5 stars to give."

"The reason we chose Heritage Hall was its availability. Right now, everything is acceptable. We’ve not had much exposure; we just moved here a few days ago. The staff was very accommodating, helpful, and informative. Everything went well. We’ve seen the accessibility to the activities; it’s just time to determine her participation. "