Nursing Home Communities in Chesapeake, VA

"My brother is in Portsmouth Health and Rehab. It's every person's nightmare, whatever your picture of what a nursing home should not be is where he's at. It's an old facility. When you go in there, the halls are full of nothing but elderly people and wheelchairs sitting out there with their heads down to the middle of their knees. And that's how they watch them. If you push the button for help, he's lucky if he sees them in two hours. They're supposed to feed him because he cannot, he's not mobile with his hands. They bring his meal there, the tray, and then just leave and never come back to feed him, and they wonder why he gets frustrated when they do come back. I didn't want him there to begin with. It's in a terrible neighborhood. So it's not a neighborhood that I even like to go to at night, even more so during the day. And it seemed like the more I was there, the less they were helping him. So it even got to the point that when he would ask them to do some, they were saying, "Let your sister do it." So I pretty well had to back off because I was doing their job. And that's not what I want to do. I don't want to work in a nursing home. So, if you will do their job, they will let you do their job. Meanwhile, he would call me with problems. I would call up there and nobody would ever seem to answer the phone. Their turnover is horrible there. I was calling over there to have the information transferred to the new facility, and the social services, I talked to her Wednesday, I called Thursday, they transferred for me to leave a message, and when I called that Friday, she'd quit. Out of 91 residents that live there, only seven residents have family visit them. They want you to set up an appointment to go visit your loved ones, and they're still adamant about this COVID. I show up when I want to. I'm not going to set an appointment to go visit my brother because I don't want anybody to plan when I show up, because that's how I can catch what they're doing over there. For the amount of service that you get there, you're still paying too much. It's an old building. It's got old furniture in there. It's a little space in there, and the roommates are not compatible. He was staying there with another gentleman that did not walk, or could talk. And when I set the bags of stuff down to put it in a nightstand, the guy next to us was trying to go underneath the curtain and steal the bags of stuff. And then when I said something to the nurse's aide, she said, "Oh, yeah, he's mean as hell," and I said, "And my brother's here bedridden and you got him stuck in a room with somebody this mean?" They definitely knew my concerns. When they found out that I wanted the information transferred to the new facility, all of a sudden they wanted me to come into a meeting for this care planning. I got in there with eight of them, all of them specialized in something, and none of them do anything. So that was a useless meeting. So I knew right then what the problem was, everybody's got power and nobody's doing the work. That's what all that was."

"My Uncle lives here and it is great! the food, the activities and the wonderful staff. they are always doing fun events with the staff and the patients"

"I had a wonderful experience. The staff treated me with divinity, respect and in a professional manner. They were able get me back on my feet while using the latest medical techniques. "

Portside Health & Rehab Center, located in Portsmouth, VA, offers a variety of care types including Skilled Nursing Care, Short-term Rehabilitation Care, Memory Care, Respite Care, and Hospice Care. This wide range of services ensures that many different needs can be met, from those requiring temporary rehabilitation to individuals needing long-term or specialized care. The facility provides both private and semi-private rooms, catering to the preferences and requirements of its residents. This flexibility in room types allows for personalized living spaces that can make residents feel more at home.The room amenities at Portside Health & Rehab Center include options for rooms with full kitchens, allowing residents the choice to prepare their own meals if they wish, adding a sense of independence and comfort to their living experience. Additionally, the center is equipped with a variety of amenities designed to enhance the quality of life for its residents. These include organized activities and programs that encourage social interaction and engagement, meals provided to ensure nutritional needs are met, outdoor common areas for fresh air and relaxation, salon services for personal grooming, and WiFi/Internet access to keep residents connected with their loved ones and the world around them. Enclosed and secured outdoor common areas are also available, providing a safe environment for all residents, especially those in memory care.Portside Health & Rehab Center is committed to the health and well-being of its residents through a comprehensive range of services. Physical and occupational therapy/rehabilitation services are offered, with nurses and therapists on staff to assist with various medical and rehabilitative needs. Additionally, the staff is trained in mental health care, ensuring that both the physical and psychological needs of the residents are addressed. This holistic approach to care, combined with the facility's amenities and living options, makes Portside Health & Rehab Center a considerate choice for those seeking a supportive and accommodating senior living environment.

"Norfolk Health Care Center was really bad. They did not have enough staff. It was a disappointment. The facility was pretty old, which is fine. However, while my husband was there, there was only one working elevator for four flights of people. It's a four-story home. I don't think they take care of the facility. The elevators were broken for two months. If it was for a couple of days, I could understand, however, God forbid something happened when the elevators weren't working. Most of the staff cared about the patients. However, there was not enough staff, especially on the weekends. People have the same problems on the weekends as they have on the weekdays, so you need to have enough staff that will work on the weekends. The food was horrible. My husband never got hot food. It was all cold. He never participated in activities because they wouldn't get him in a wheelchair, get him up, and get him out, which bothered me. I wouldn't put my dog or my worst enemy in that place. They can hire enough staff to get the food to the patients when it's still hot. It may taste better if it is hot. They can hire enough staff so that the patients are taken care of with dignity because they can't get up and get into the bathroom."

"My husband is a resident of Harbor's Edge Retirement Community. It's a very nice place, he liked it a lot. There's the former building, and there's a new building. Right now, as of a couple of weeks ago, he was transferred from the old building to the new building because they're renovating where he was living; but he'll be moving back there. I like the old building better than the new building. The staff has been very good, and if there is someone that we don't care for, we complain and we don't see them again. In the unit that he was living in, he has a dining room, living room, with a small kitchenette. It's a big room, and he had a large bedroom; it has a very large closet and a large bathroom. The rooms vary somewhat. He takes physical therapy, occupational therapy, speech therapy, and water therapy. They have a dining room, and they have activities that you can go to and they're off the site. They'll take you to various things. He doesn't do any of those because we've done so many things over in our life that he's not interested in doing any of those. It's pretty good, actually, but I don't want to get in there. It's okay if you end up in assisted living and you have long-term care insurance. But if you don't live in long term and you don't have long term care insurance, it is not cheap. I think it's the same as most places are around here."

"I have seen many Nursing homes across the nation and I am a bit confused concerning the previous reviews of this facility . It is by far the cleanest I have seen and it doesn’t smell of urine like the others. The staff and nurses are very compassionate and caring toward my mother who is almost 102 years old. The only thing I have heard her complain about is the food , which she says is tasteless. She is an awesome cook who knows how to season food so I understand her disdain. At her age, she should not be denied salt and other spices! Let her enjoy her meals. She has a DNR on file and is not concerned about dying, especially from the things she eat. Before you complain about this facility, visit some others. I have sang for and ministered to the elderly in many facilities and would not hesitate to recommend this place. If they’ve had issues in the past, they have obviously been addressed and corrected! A huge thank you to Miranda, Ashley, and many others whom i’ve Met! You’re awesome! God bless you. Joseph "

"My mother-in-law recovered in this facility. It is an overall good facility. Of course nothing is perfect. We did run into one slight issue, an impatient nurse. Yet, the staff handled the situation respectfully and took appropriate measures of dissolving the discrepancy. So one never has to feel unprotected or feel their loved ones are in the wrong hands. Despite the little mishap, I was very pleased with their service. The nurses were great. Our family felt it was a second home. I loved the fact that despite the patients being handicapped, they were very much motivated to get back to being 100% independent because they were not hindered by being told they could not do something or something was impossible. Each staff member instilled pride amongst the patients. I have never seen anyone depressed over their condition or speaking of anything negative for that matter. All in all, I give the facility an A+ and I would definitely recommend it to anyone! "

"This place was very helpful. They have taken great care of my mother. This place has went the extra mile to make sure that she has gotten everything she needs. I highly recommend this place and will send anyone I know here. "

"I really enjoyed my time here at Consulate Healthcare of Norfolk. all of the staff are very helpful especially the Administrator Celia, she always makes time for me."

"The staff was extremely friendly and helpful. My grandmother really liked it there. The food was hot, and most of the staff would go above and beyond to make the resident feel comfortable. There was a nice garden to enjoy, and several rooms for activities such as card playing. The only thing that I wish was different, was the fact that there was smoking allowed right by the front entrance, and every time I would go visit her I had to walk into a cloud of smoke. There was also a rehab and workout facility provided. "

"Both my mother and father were residents, my mother for alzeheimers and my father for both alzeheimers and dementia. They were transported there from MA and the change in environment was difficult for them. The staff were excellent in their handling of my parents, insuring that each received the proper medications (on time) that they were properly bathed and cleaned and that their overall daily nutritional intake was monitored. The staff would also insure that my parents were hydrated, a problem with people who have alzeheimers, as they forget to drink and then become dehydrated.My parents were both ambulatory, so they were encouraged to exercise and the staff planned many activities to keep them moving, from daily stretching to walking to bus tours. They even developed an indoor bowling night in the hallway of the building.Most importantly was the ability for us to visit our parents at anytime, unannounced. That gave great comfort knowing that we could do a surprise visit to insure that our parents were being given proper treatment and attention.Another interesting aspect was the smiles on the faces of the staff, administrative and support people. My brother, sisters and I did not see discouraged employees.When my father had difficulty, one of the staff members would assist with his eating while he was at the table with the other residents. That was very dignified in that they would not differentiate him from others who may have been having a better day than he. Finally, when the funds for my parents began to run low, the administrative personnel worked diligently to locate programs and discounts to allow my parents to stay there. "

"My Mother in Law spent 3 months at Envoy Thornton Hall and I can tell you that I was very pleased with their care. The facilities were neat and clean, no unpleasant urine odor, that you normally find in nursing homes. The decor was pleasant and the layout inviting. The staff were friendly and attentive to her needs. She was bathed everyday. Her diaper changed at every need. They took great time in assuring that her medical needs were met in a timely fashion. No matter how busy they were, they always took the time to talk with me and address my concerns, as promptly as possible. If I had any complaint..and I really don't, it would be that they do not have a full time MD on sight. "

"I looked at Heritage Hall Virginia Beach. It is a large place, but I like the smallness of the other community. The rooms were fine. They had both semi-private and private rooms that were a nice size. They had a big dining area, a therapy room, and a beauty shop. The lady that took us around knew the residents. She was speaking to them by name. It was very impressive that residents were people and not just another number."