Autumn Care of Portsmouth

debr6457

My Uncle lives here and it is great! the food, the activities and the wonderful staff. they are always doing fun events with the staff and the patients

David

I stayed at Autumn Care of Portsmouth. It's a rehab that's also part of a community with people who live there. The people who worked with me were great. My experience with them was all right; it was good. Their food was very good. I just saw my room and their rehab gym, and everything was very clean and nice. My room wasn't that great. It just had a TV and a bed, but that's all I needed because I wasn't very mobile. It's like an army barracks or something, but they kept it clean.

Plus and Minus

Autumn Care has a wonderful rehab center. My mother was a resident for seven months before she passed away. The rehab center staff is tops. The facility is clean and some staff are the best and others need to find another job. My worst experience was with the lady who handles billing. She failed to return phone calls, answer emails. She even blocked my emails. I was away for three months and asked her to email me my Mom's bill since my mail was being forwarded and I would get the bill late. She didn't respond several times to this request and then blocked my calls. I had to send a relative who was looking in on Mom to go to her office and ask her to unblock me. Everything I am telling you can be verified through my kept emails.

Henry

My mother was at Autumn Care of Portsmouth. They took care of her wonderfully. The nursing staff, the therapy people, and everybody else was concerned. They're still helping me because every once in a while, I have a question. She had been there for a month. They're under new management and is one of three facilities that we found within 50 miles that were rated a 5-star by Medicare; their rating is well deserved. It's kind of depressing, and there were people there in really bad shape sitting in wheelchairs, but the nursing staff was great and took care of them. It looked to me like she was fed well. I saw some of the food that they brought to her, and it looked good to me. She was not able to go down to the dining room, but every once in a while they had a seafood buffet. It's institutional food, but they did the best they could. Her room was like a hospital room.

tttttjjjjj

My father is a patient at Portsmouth Autumn Care.. I am trying to have him transferred elsewhere. My opinion, they are very unprofessional. The place is old and not clean. I have experienced seeing large cock roaches, and flies quite often.. The hallways are always crowded with other patients walking or in a wheelchair. The staff is not that friendly. The hallways always smell like urine and doo doo.. The laundry department is always losing clothes that belong to the patients. The aid once washed my father's cell phone and the facility would not reimburse me for it nor his lost clothing. The patients are constantly getting moved around to different rooms with less than a days notice. I was asked by the social worker if I wanted to move my father to a private room and my father and I turned it down. They claimed in so many words that he was stinking up the place when he had a bowel movement and that he needed to be moved further away from the main entrance. Within less than two weeks later another private room became available. My father and I was once asked again if he was interested in this private room. So, we decided to take it. Before we took the room, I asked the social worker if he would be ever moved again.. She stated no. I also asked her if he or his family would have to pay any extra for the room. She stated no. I asked her is she was certain that Medicaid would cover everything like before when he had his semi private room. She said yes and not to worry about anything. I said ok lets go for it. He has been there for almost 3 months now. He and my family really like the room. The administrator and the social worker are no longer there. My dad had taken a fall and hurt himself badly. After a long period of time of being on the floor without being seen he managed to get up himslef. He mentioned it to the nurse early that next morning. he was in a lot of pain. he had chest pains and was sore for days. It hurt him to reach for anything or even cough. I complained to the state ombudsman. When I did that everything changed. I received a call from the facility letting me know that my dad will be taken out of the private room or I would have to pay and extra $400.00 a month. I am fighting to keep him in the room. I feel like I am fighting a losing battle. They lied to me and when I tried to talk to them about it all I got was a too bad for you attitude. I feel that this was done out of spite. I am still fighting this. My dad has been grouchy and depressed since they are in the process of moving him. He wants to move to another company. I told him that I am working on it. He came from a semi private room before he was asked to move to a full private room. They are now trying to move him to a semi private room with two other people. After I talked to them he now may move to a semi private room with one other person. I was able to see the room he will be moving to. I do not like it at all. It does not have a restroom like his 2 other rooms. The sink and the floors are badly stained. it is smaller and will be harder for him to maneuver his wheelchair around. he is very incontinent and moves slowly in the wheelchair. The bathroom is across the hall which means he would have to go across the hall to use the restroom. Sometimes he leaves a trail of mess on the floor before he evens gets to the restroom. This is definitely not going to be good! I called the compliance line to file a complaint. I hope they are able to help me. This is totally unfair and sad for my dad. I can not believe I am going through this ordeal. I feel like no one cares. I still have other phone numbers to call and other people to speak with. They have lied to me about a lot of things since has been there but this is was the last straw. I am not going to give up without a fight

Jim817118

I went to Autumn Care. It seemed to be professionally run. The staff was very accommodating. I had a very good tour of the entire facility including the kitchen, as well as the physical therapy area and the dining area. I saw some rooms. It was clean.