Portsmouth Health and Rehab

Reviewer#AT1220

My brother is in Portsmouth Health and Rehab. It's every person's nightmare, whatever your picture of what a nursing home should not be is where he's at. It's an old facility. When you go in there, the halls are full of nothing but elderly people and wheelchairs sitting out there with their heads down to the middle of their knees. And that's how they watch them. If you push the button for help, he's lucky if he sees them in two hours. They're supposed to feed him because he cannot, he's not mobile with his hands. They bring his meal there, the tray, and then just leave and never come back to feed him, and they wonder why he gets frustrated when they do come back. I didn't want him there to begin with. It's in a terrible neighborhood. So it's not a neighborhood that I even like to go to at night, even more so during the day. And it seemed like the more I was there, the less they were helping him. So it even got to the point that when he would ask them to do some, they were saying, "Let your sister do it." So I pretty well had to back off because I was doing their job. And that's not what I want to do. I don't want to work in a nursing home. So, if you will do their job, they will let you do their job. Meanwhile, he would call me with problems. I would call up there and nobody would ever seem to answer the phone. Their turnover is horrible there. I was calling over there to have the information transferred to the new facility, and the social services, I talked to her Wednesday, I called Thursday, they transferred for me to leave a message, and when I called that Friday, she'd quit. Out of 91 residents that live there, only seven residents have family visit them. They want you to set up an appointment to go visit your loved ones, and they're still adamant about this COVID. I show up when I want to. I'm not going to set an appointment to go visit my brother because I don't want anybody to plan when I show up, because that's how I can catch what they're doing over there. For the amount of service that you get there, you're still paying too much. It's an old building. It's got old furniture in there. It's a little space in there, and the roommates are not compatible. He was staying there with another gentleman that did not walk, or could talk. And when I set the bags of stuff down to put it in a nightstand, the guy next to us was trying to go underneath the curtain and steal the bags of stuff. And then when I said something to the nurse's aide, she said, "Oh, yeah, he's mean as hell," and I said, "And my brother's here bedridden and you got him stuck in a room with somebody this mean?" They definitely knew my concerns. When they found out that I wanted the information transferred to the new facility, all of a sudden they wanted me to come into a meeting for this care planning. I got in there with eight of them, all of them specialized in something, and none of them do anything. So that was a useless meeting. So I knew right then what the problem was, everybody's got power and nobody's doing the work. That's what all that was.