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Commonwealth Senior Living at Leigh Hall

890 Poplar Hall Drive, Norfolk, VA 23502

(800) 558-0653

Verified Partner

3.95

(24 reviews)

Offers Assisted Living and Memory Care

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Reviews of Commonwealth Senior Living at Leigh Hall in Norfolk, Virginia

3.95

(24 reviews)

  • Facility

    3.4

  • Staff

    3.9

  • Food

    3.3

  • Activities

    3.8

  • Value

    2.6

Cheryl

5

March 14, 2024

I visited this facility

I toured Commonwealth Senior Living at Leigh Hall. Erica showed us where to go and what we were looking for. They were very accommodating. We took a tour of the facility. We saw that the individuals were very happy. They have a community room. You can watch football. They have a lot of room and they have a full calendar of activities. The rooms are spacious and clean. They have a little kitchenette in some rooms.

Reviewer#LD012924B

4

January 31, 2024

I visited this facility

I toured Commonwealth Senior Living at Leigh Hall. You could see that there was a really good rapport between the residents and the staff. It was a very small, close-knit staff and they cared about their residents. They had hydroponics, so they grew their own vegetables, which I thought was good. It was an older building and it was one big building, but it did not have a lot of extra facilities. I guess they had a courtyard, but that was about it. They had a little salon, and they had a multimedia room where the people would gather to do everything.

Provider Response

Thank you for taking the time to share your experience. We’re so happy to hear you enjoyed your visit! We look forward to having you back again soon to sample some of the fresh vegetables from our Babylon Micro farm and meet some of our residents.

ReviewerRD#0514x

4

May 21, 2023

I am a friend or relative of a current/past resident

We have chosen Commonwealth Senior Living at Leigh Hall for my parents. It was a combination of reasons, but location was the key. It is really close to where my parents' home was, so that was one factor. The staff was really great. However, in terms of appearance, I would have chosen another place. My parents have not participated in activities. I saw them having a church service, and some residents were playing bingo.

Provider Response

Thank you for sharing your feedback with us. We know choosing the right senior living is not a decision any family takes lightly, and we’re honored you’ve chosen our team to care for your loved ones. We would love to explore further options to better meet your loved one’s needs for recreation with you and please be sure to let us know if there is anything you need. Sincerely, Elena Thorstensen Executive Director

Debbie

4

April 14, 2023

I am a friend or relative of a current/past resident

My mom moved into Commonwealth Senior Living at Leigh Hall. The experience has been really good. My mom seems happy, and things seem to be going well. The staff members are very, very nice. In fact, at all the Commonwealth facilities I visited, the people were really nice. They seem to really care about the residents. The rooms are spacious. The fact that they all have bathrooms makes it nice. The way they are laid out is good. Even if you have a companion, you still have your own space. We ate there, and the food was good. They have farm to table. They partner with different farmers, so they get a lot of fresh food, and that's important. They have lots of activities, and my mom enjoys quite a few. It seems to be working out very well for her right now. The facility is a little bit older, but it's well kept.

Cheryl

2

December 2, 2022

I am a friend or relative of a current/past resident

My mom is at Commonwealth Senior Living at Leigh Hall. The intake nurses doing the information told me all about the facilities and everything. But once she got there, she didn't even stay the full time. I paid for more days than she stayed because things were starting to happen that she didn't like. Before she went there, I told them that she had to have someone take her up and put her on a commode if she had to use the bathroom because she couldn't walk at all. She said the nurse told her to just go ahead and have the bowel movement in the bed and that they would clean her up, but my mother is not used to that. So she stayed a few days, and after that happened, we just brought her back home. My mom didn't get involved in any activities. I saw the food that they bought her a couple of days, and the food looked OK, but it was always cold. She had to ask them to take it and put it in the microwave. She doesn't eat cold food. But the meals looked OK. I don't know what to say about the staff because if you're telling her to have bowel movement on her bed, then all I can say is that that's not good practice. When I went there, the person who I was doing the application with showed me a room, and in that room it had a little love seat and a little table and stuff like that. It was a nice little room, and I thought that's the way the room was going to look where my mom was going to be in. But when we got there with her, it was actually nothing but a bed in there. And I asked about the chairs because my mom would like to be taken up and sit in the chair, and they said, "Well, you have to bring those from home," but nobody told me anything like that. They just showed me a little nice set up room and gave me the impression that that was what the room was going to look like when I got her there. I paid them over $2,000 and I couldn't get any of my money back when we were dissatisfied, and my mom came home after a few days, so I wasn't happy with the deal. They told me that I would pay according to the level of care. My mother needed full care. She couldn't do her own bath and she had to have a.m. care and she had to be taken up to be put on a commode if she had to have a bowel movement, and she had to be changed. I explained to them that she was incontinent. So that's the reason I paid so much, because of the level of need she needed, but she wasn't given that level of care when they told her that they didn't have enough nurses to take her up and put her on the commode.

Provider Response

Dear Cheryl, Thank you for taking the time to share your experience with us. We understand the transition to senior living can sometimes be challenging for both residents and their family, and I am so sorry to hear our community did not fulfil your expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience. Sincerely, Laletha Moore Executive Director

Notforus

1

October 19, 2022

I am a friend or relative of a current/past resident

Concerns were brought to managements attention and the VP about issues and heard but continued to occurred and ignored. If you love the person that needs to be in a nursing center, DO NOT TAKE THEM HERE!

Provider Response

Thank you for sharing your concerns with us. Improving the lives of seniors and their families is our focus every day. I would like the opportunity to speak with you directly to learn more about your loved one’s experience specifically. Please reach out to me at your convenience. Kind regards, Michelle Hamilton Chief Operating Officer

Emily

4

July 22, 2022

I am a friend or relative of a current/past resident

My husband has moved into Commonwealth Senior Living at Leigh Hall. I just liked the building itself, being it was an old hotel, and the rooms were big and nice. The staff was super nice and still they are very nice. I think he's getting better care there. They're nice and considerate. They're there to take care of you, not just because it's a job. They have bingo, movie time, karaoke. The one in charge of activities tried to get my husband to participate in something. Last week, he said, "You're going downstairs with me and we're going to do karaoke." Of course, my husband said, no. He ended up going down, and he had a good time.

Provider Response

Dear Emily, Thank you for taking the time to share your experience here! We are so happy to hear that your husband is enjoying his new home. Improving the lives of seniors and their families is our focus every day. Please don’t hesitate to reach out to me should there be anything you need. Kind regards, Laletha Moore Executive Director

Donna

5

February 4, 2022

I am a friend or relative of a current/past resident

My uncle is now in Commonwealth Senior Living at Leigh Hall. It's been great. When you get in the facility, everybody's just really friendly, which I appreciate, because nowadays it's so hard to have somebody say "hi" or "hello" or even smile at you for that matter. Everybody is just smiling, and they all acknowledge the guests when they come in. My uncle is on the second floor, so I actually hang out by the rail and look around, and I do see that they all just wave at you. If somebody comes in, they all wave at the person. They know each patient by name, which is highly appreciated. I like that fact that they know their patients. They take time to talk to them. It's clean. I have not really seen anything that I would say that they do not keep their facility clean. It's clean. It's not far from the hospital. It's been great, and my uncle feels safe there. The staff members are really great. They call the patients by their first name. They're really kind. They take time to talk to the patients, and they make sure they're comfortable, too. If they're outside and somebody starts yelling help, they'll just barge in and help that person, which is good. I think the food is good, but my uncle who is not easily pleased with what he eats, so he tends to pick on it sometimes. I guess my uncle is just too picky when it comes to food. He has always been like that, so it doesn't really make us wonder why he started saying things like, "I don't like the food here," because we already know that he is just the pickiest person in the world. But I've tasted some of the food, and I feel like it's good. My uncle did not sign up for any activities; he is unable to do so. But I saw some of the residents, they have this church choir that goes in there, and then they listen to them perform. They have game days wherein they go down and then they play dominoes. It's fun to see them like they're dogging each other out. I saw a group of them were listening to Audible. They have a book club, and they listen to Audible. They have that monthly thing where they go in there and they just vent out what they want or what they want to change. It's not an open forum, but it's sort of like something to make the facility better. So those were the ones I've seen so far. The program director there makes it a point to where he can have everybody participate. He would make my uncle participate if he could, but he just can't.

Provider Response

Dear Donna, Thank you so much for taking the time to share this thoughtful review. You know we are not going to stop trying to find a dish that he will love! We are very proud of our farm to table dining program, and I feel confident that we can prepare something that will make him smile. Improving the lives of seniors, their families, and each other is central to everything we do. I’m so happy to hear that you’re enjoying your visits and that he is enjoying his new home. Hope to see you soon! Best, Laletha Moore Executive Director

Mary

4

January 16, 2022

I visited this facility

Commonwealth Senior Living at Leigh Hall was very nice. They went out of their way. Their chef came out and talked to me as far as how they do a farm-to-table kind of meal plan with the seniors. He took a lot of time to explain that to me, so I was very impressed. It was an old renovated hotel. It still needs some updating, but it was very nice. They had apartments on the second and third floor. It was in a busier section of town, but it was close to Janaf Shopping Center and Military Circle Mall area. It was close to stores and things like that.

Provider Response

Dear Mary, Thank you for taking the time to share your experience with families here! We are very proud of our award-winning dining program. They say a homecooked meal is good for the soul, and we agree. I am so glad to hear that you enjoyed your visit. We do find that the location is convenient for our residents to do shopping if they’d like. We invite you to come back for another visit to meet some of our residents and get a sense of the culture here. We look forward to seeing you again soon! Best, Laletha Moore Executive Director

Laurie

4

November 4, 2021

I am a friend or relative of a current/past resident

My mother moved into Commonwealth Senior Living at Leigh Hall. She's in memory care. Everybody was warm and friendly. I like the look of the place. It was bright and nice. The rooms were nice. It just seemed like a good fit. She said the food is good. They have all kinds of activities. I'm not there during activity time, but I know they have sewing, different crafts, they play with a ball, and they play with balloons. They just do all kinds of different things. Everybody was very friendly, came up to me, and introduced themselves. It's a nice place. I chose them over the other one because it was more open and airy and the sun shines. I just liked it better.

Provider Response

Dear Laurie, Thank you so much for choosing our community to care for your mother. You are now officially part of the “pineapple family”! We look forward to getting to know you and your mother very well. If you haven’t signed up for SMILE yet, it is our program for sharing information with families. You’ll see which activities your mother participated in, pictures from her day, and you can also share pictures and videos for us to show your mom. We also enjoy family night dinners each month. You’ll get a chance to meet other families and more of our team. I think you’ll find these are all great opportunities to gain more support and understanding of your mother’s journey with Alzheimer’s and dementia. Please reach out to me with questions anytime. Best, Laletha Moore Executive Director

Linda

5

November 10, 2020

I am a friend or relative of a current/past resident

I loved Commonwealth Senior Living at Leigh Hall and this was where my sister was supposed to go. I looked at their respite in assisted living. Their rooms were beautiful and the staff was very nice, all of them, and they're caring. The place was clean, it was amazing. I would go there. It used to be a hotel, it has this gorgeous lobby three-stories high with glass ceilings that's like a dome, so there's beautiful natural light coming in. There's a grand piano, the rooms have floor to ceiling windows. It's just gorgeous.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

teddy's mom

5

June 26, 2019

I am a friend or relative of a current/past resident

1st problem is you don't a straight answer to anything. Promises are made and not followed through. I was talked to terrible and left crying. Nothing about this place is good to me. I was asked to do a review, and they stopped it from being posted. Would not recommend this place.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

not a place for mom every

1

February 4, 2019

I am a friend or relative of a current/past resident

Train staff with people with dementia and Alzheimer's and make sure there are enough workers each shift.

Provider Response

Thank you for reaching out to us. Our associates go through the state required training as well as additional dementia training and monthly educational seminars. I would like the opportunity to speak with you directly to gain a better understanding of your concerns. Please reach out to me at your convenience at bcavis@commonwealthsl.com.- Bernie Cavis, Regional Vice President

Karen

5

July 2, 2018

I visited this facility

Commonwealth Senior Living at Leigh Hall was very nice. It was very down the earth. I liked everything about it. It's just farther away and not really accessible to shopping. I was impressed with it. The building was older, but it had a good, friendly feeling. They had activities. The rooms were nice and the people were nice. I felt like they cared about the people. I met some of the residents. When you walk in it, there's a big rectangular room. It's like an open floor plan. The apartments look out on the center of the facility. You can see people walking upstairs from the second floor. The staff was impressive.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

Donna041288

4

November 1, 2016

I visited this facility

I liked Leigh Hall Assisted Living. Everything was very nice, and I was struck by the fact that as we were touring the facility, the staff was very attentive to the residents. They were very friendly and were talking to them. It wasn’t like they were just going about their business. I didn’t try the food, but I did see the menu because it was posted. I like the fact that they didn’t stick to a particular time. They were very nice size rooms. Their activity room is like an atrium right in the middle. If you lived on the second floor, you could come out of your room and not even have to come downstairs if you didn’t want to. You could sit there and observe.

Susie13

5

October 19, 2016

I am a friend or relative of a current/past resident

They are very helpful and attentive to my mom

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

John048282

5

August 18, 2016

I visited this facility

I was able to take a tour at Leigh Hall, and the place was good and clean. The rooms were adequate. The staff was helpful and tried to answer our questions. The residents looked happy.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

Steve533427

3

June 28, 2016

I visited this facility

Leigh Hall had very nice rooms that were really spacious and well laid out. The chef was superb. During the time I went there, I saw that the residents were sleeping all the time. It felt it was like a nursing home more than an assisted living. They actually had a lot of activities, but there weren’t any that would appeal to my mother.

Provider Response

Steve533427,

On behalf of Leigh Hall, I would like to thank you for your feedback and for visiting our community. Providing our residents and their families with high-quality care, dignity, respect, and compassion is our top priority. We appreciate your comments and sincerely apologize that we did not meet your expectations. I would love the opportunity to meet with you to discuss how we can improve our community and the activities that we provide our residents. If there is anything that we can ever do for you, please feel free to contact me at mmccreight@commonwealthal.com. Thank you again! Melisa McCreight, Leigh Hall Assisted Living & Memory Care

DorothyJQKWE

5

May 11, 2016

I visited this facility

I visited Leigh Hall. It was nice, light, and airy, but some of the places were kind of dark. The rooms with little kitchenettes. The staff had a wonderful attitude and were a cheery bunch. However, I did not see the patients smiling that much. I thought it was lunch time when we were there, so I guess they were kind of hungry. I liked everything about it. It was convenient to where I lived and close to where my daughter lived. They had a library. The whole thing was nice.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

caringvisitor4

4

March 16, 2016

I visited this facility

Leigh Hall was right in the commercial area. It was a former hotel, so the first floor with the dining room included was very posh. The bedrooms were adequate but not great. The people we talked to were nice and doing a special event for the people that live there. They have a special event at least one every week. The downstairs facilities were very nice, including the dining room, the sitting rooms, and the library.

Caring104766750

2

April 7, 2015

I visited this facility

I visited Leigh Hall for my mother. They were remodeling at that time, and I wasn't really impressed with the place. The staff seemed OK, but I just didn't like it.

Provider Response

On behalf of Leigh Hall, I would like to thank you for sharing your comments with us. Providing our residents and their families with high-quality care, dignity, respect, and compassion is our top priority. I would love the opportunity to meet with you to discuss your concerns. My e-mail address is scaulder@commonwealthal.com and my phone number is 757-461-5956. Thank you so much and I look forward to speaking with you. Starr Caulder, Executive Director at Leigh Hall

LHJ1

5

October 20, 2014

I visited this facility

After a long year of trying to find the perfect place to move my grandmother, Leigh Hall was recommended twice in a 24 hour period. I made an appointment, met with Ilene Lipton, and chose Leigh Hall. Since making that decision, I have been so pleased with everyone and everything. They were very accommodating to my time line. This decision was thrust upon me but Leigh Hall as a whole has been a blessing! They continue to take great care of my grandmother. I don’t know what I would have done without everyone here! They have taken the worry out of my day and let me be more concerned with just visiting instead of caretaking.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

Martha31

5

August 30, 2014

I visited this facility

We just stopped by Leigh Hall Assisted Living one day and a lady took us on a tour. It was nice. My sister really liked it, but it was just too expensive. They have two nurses on staff. They have private rooms and semi-private rooms. They had just remodeled the place. They have a van so if you want to go to church, they can take you to church and back. They can also take you shopping. They have a special time of the day where you can go in the activity room to watch TV, play games, read, etc. You get three meals a day. You can eat in the dining room or you can eat in your room. One thing I like best about this community is that it is close to my sister's church.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

Emily3

4

April 14, 2013

I visited this facility

Leigh Hall was a nice looking facility. Maybe I just went the wrong time of day when maybe most of the residents were out shopping or doing some activity. And therefore the ones that weren't participating in an activity were just sitting around quietly. So it just looked kind of desolate and depressing. But the lady who gave me the tour, Vera, was extremely nice.

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Costs for Commonwealth Senior Living at Leigh Hall in Norfolk, Virginia

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,050

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,130

Starting Price

Services and Amenities of Commonwealth Senior Living at Leigh Hall in Norfolk, Virginia

Costs

  • Rent Plus Care Fees
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About Commonwealth Senior Living at Leigh Hall in Norfolk, Virginia

Welcome to Commonwealth Senior Living at Leigh Hall, a premier senior living community in Norfolk. Centrally located with easy access to all the amenities of the Hampton Roads region, Commonwealth Senior Living at Leigh Hall is a unique and distinctive community. We provide comprehensive services for residents in a caring and home-like atmosphere that ensures they maintain a quality lifestyle.

Commonwealth Senior Living at Leigh Hall boasts a variety of amenities, including an airy lobby with grand piano, elegant dining room and therapy services. Our residents enjoy suites and companion rooms with a private bath. All of our rooms and suites are built around a light-filled atrium, creating a delightful and charming atmosphere. For our active residents, our full-time activities director coordinates daily activities, trips and social programs. Our transportation service helps residents get to their important appointments. With no entrance fees, enjoying life at Commonwealth Senior Living at Leigh Hall is an affordable option. We believe in personal and dignified care which is why team members are on-site 24 hours a day and we develop an individualized care plan for each resident. We understand that everyone has unique needs and we tailor services to our residents, such as medication management and weekly housekeeping and linen service.

The attentive and experienced caregivers provide compassionate care to residents who have all the comforts of home and maintenance-free living surrounded by friends and neighbors! Our residents quickly become like family. With a variety of living options, you'll be sure to feel right at home. Explore Commonwealth Senior Living at Leigh Hall further and schedule a tour today.

Map of Commonwealth Senior Living at Leigh Hall

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