My parents moved to The Waterford. With COVID it makes it a little hard because we haven't been able to get in there as much as we'd like to. I think the staff were very nice people. They seemed to be attentive. We're just working things out because my parents are coming at two different levels, so everyone has kinda got on board with this since they were living together. It gets a little confusing at some times when somebody goes in and says to my mother, "Is your husband here?" and she doesn't know he's her husband so she says no.
The room is a nice size, it's got a little living room area, a little kitchen area, and a large bedroom, so I think it's nice. I think they like the food. My father's not complaining, so I would assume that means he likes it, 'cause, he would complain if he didn't. At this point they're not allowing visitors because I think one of their staff was sick, so they were on lockdown for a couple of weeks, and now they're not on lockdown anymore, but they are in terms of people coming in, probably until they get the vaccines I would assume.
The reason I chose it is because they have a lot of couples and they try to keep them together as long as possible. So even if my mom goes into the next level, which would be memory care, they would allow him to go into that part of the building with her, as long as he is agreeable to being locked in at night. A lot of places won't allow that. My parents don't do activities. I think they have them, but I don't really know about them 'cause they're on lockdown, so there haven't really been any activities, but they do physical therapy.
The Waterford at Virginia Beach
Offers Assisted Living and Memory Care
39 Reviews
5417 Wesleyan Drive, Virginia Beach, VA 23455
Call
(800) 385-2527
Reviews of The Waterford at Virginia Beach
Assisted Living Reviews for The Waterford at Virginia Beach
February 21, 2021
I am a friend or relative of a current/past resident
November 24, 2020
I visited this facility
The Waterford at Virginia Beach was very nice. I liked it, and it smelled good. I talked with a couple of the residents, and they really love it there. I talked to somebody that has been there for 13 years, and she really liked it, and she was all dressed up and very happy. The food was good. The residents were very happy. It's nice and quiet except when they were doing activities. The price was more tolerable and you get a lot for the price as well. They had jacuzzi, outings, you can come and go, and the rooms were very nice and spacious. It's an older building, but they've really taken good care of it. They had a beautiful upstairs terrace, which I really like. They do cooking classes, exercises, and bible study. The courtyard was beautiful. They had courtyard apartments, which I really liked. They could go out of their door and sit in the courtyard. The staff was very nice. It was immaculate and beautiful. I'm gonna go with them because it was more affordable for my uncle.
September 12, 2020
I visited this facility
I recently visited this community. Loved the courtyard and also the warm reception I received.
September 10, 2020
I visited this facility
Facilities were very clean and well taken care of. Staff was friendly and seemed very nice.
September 09, 2020
I visited this facility
Rooms are spacious, the staff was friendly and took great care of our loved one.
October 06, 2019
I am a friend or relative of a current/past resident
My father is at The Waterford at Virginia Beach. Everybody is wonderful. The community is nice. The only complaint that I have is the building is large and there are several community rooms, cafe, bistro, and little niches around, but there is no internal directory. It's beautiful. The staff is wonderful and helpful, and if I had questions after hours, they are still available to help me.
August 28, 2018
I visited this facility
The Waterford at Virginia Beach was really good and you get what you pay for. It seems very organized, well-kept, and I was impressed with the staff. The residents looked well-kept, and the staff made sure they were kept clean and well-fed. They had healthy balanced meals, and they were very straightforward in saying they had snacks at certain times. Some of the residents can have microwaves. It's topnotch.
March 27, 2018
I am a friend or relative of a current/past resident
I picked The Waterford at Virginia Beach for Dad because I could afford it. It's very nice, it's clean, and they take very good care of the people. He loves the food. He has never played Bingo, and now he's playing Bingo and he will call and tell me he won. It's a wonderful place. He's very content and very happy there. It's a beautiful building. They have a beautiful courtyard where they can enjoy the sun and enjoy the weather. The people are very attentive to everybody. I'm very pleased with his care and very pleased with how they keep it clean. He has a nice sized room. This Saturday they will have a cook-off, and he's making a big pot of spaghetti. It's nice that I could afford for him to be in a decent place with a doctor right there. It's very clean, the food is wonderful, and there's still money left over. He hasn't been there very long and the staff already knows who he is. He's having a really good experience there. They have a daily meal and a menu that you can order off of. There are all kinds of food, fruits, and desserts. People roam the halls, they're in good spirits, and even in they're in wheelchairs, they have activities that they can do.
May 01, 2017
I am a friend or relative of a current/past resident
I really love and appreciate the staff! My mother has been here for almost two years and the medical staff is very attentive. The facility offers a variety of activities as well as religious services. However, in review of the business side, I am not happy. My mom moved in when it was Pacifica and the company offered a convenient electronic payment method as well as the possibility of accepting Medicaid for long-time residents. When it became The Waterford, her rent increased, and electronic payments were no longer available. The only option is to allow the company to perform an ACH transaction from your account. I declined and now my mom's account as billed an additional $25 fee each month.
January 06, 2017
I visited this facility
The Waterford was too far away from where I worked, expensive, and not that private. A lot of the rooms were left open to face the hall because some of the people were in assisted living, so they had people going in and out of the rooms. I didn't particularly like how open everything was. There wasn't many staff. However, the girl that ran the place was nice.
Provider Response
Thank you for taking the time to visit and provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We regret that your experience did not match up to the standards we strive to provide to our customers. We will share your feedback with our management team.
November 05, 2016
I am/was a resident of this facility
Everything is going fine here at The Waterford. It is pretty much first-class in both the dining and the individual housing facilities. We are satisfied. Our living facility is quite nice, very roomy, and well-arranged. The community is attractive and well-run.
October 18, 2016
I am a friend or relative of a current/past resident
We chose The Waterford at Virginia Beach for my father. The first time I walked into the place, I knew this was the place I wanted for my father. They worked with me, and I was very fortunate to placed dad here. The staff was very accommodating, the place was beautiful, and my father is very happy there. It has truly been a blessing for me
September 11, 2016
I visited this facility
The Waterford was nice. I was looking for memory care. The one I was supposed to meet wasn’t there. The location was very convenient, but the price was high. I saw the sections where they do activities.
September 11, 2016
I visited this facility
The Waterford is OK, but it was more assisted living, and I wanted an independent style. I saw the dining hall, and they showed me the exercise room. The staff was friendly.
August 22, 2016
I am a friend or relative of a resident
My parents are in The Waterfords. I love the facility. The only reason I am leaving them there is because the apartment is a very nice size. The staff is very nice and very accommodating, but they have not been able to manage medication appropriately.
May 10, 2016
I visited this facility
I visited the Waterford for my mom. It was very good, and the rooms were very nice. There was a salon, dining room, game room, and bistro. The dining area was nice, like a restaurant.
February 23, 2016
I am a friend or relative of a resident
My dad was placed in the Waterford, and he’s doing well. We thought that they were just going to take care of our dad, but it’s the little things that make them great, like how they empty the trash in his room every single day. We feel like the food is of a better quality than most places. My father said that his food is always warm now that he lives there, which broke my heart. My dad had a little, complicated situation, and they worked with us and resolved the problem. We feel like the care level is great, and the price is very reasonable. My dad loves the room, the facility, and the staff. We are very impressed with them.
October 27, 2015
I am a friend or relative of a resident
We placed my father in Pacifica. The facility is about 10 to 12 years old; however, Pacifica has owned the facility for two years, and it looks brand new. The rooms in the center have courtyards with doors going outside and chairs for those residents who face the courtyard. My father actually faces another, beatuiful courtyard. They have amenities and the activities, but my father is 97, so he is actually happier having his meal, going back, and watching television, or going outside in the morning or at night. It is a very nice facility. It is a two-stories, so they have two sessions of meals. He is on the first floor, so he goes to the first session. They not only have the one main entrée, but they also have alternates, which I think most facilities do. They can even get sandwiches if that's what they want to eat. He said the food is quite good. We were given some food passes to come and have lunch, dinner, or breakfast with him, but we haven't had a chance to go yet.
September 29, 2015
I visited this facility
Pacifica is a really nice place, it’s very big, and it has a memory care. It was very clean, and I really liked the director of activities. They have a smaller section for memory care; they have been doing all kinds of activities, and that was pretty impressive. The rooms were nice size, and they are of different sizes. They have several gardens where they can have different activities outside, and they have chair activities and yoga.
August 31, 2015
I visited this facility
Pacifica senior living didn't smell, people were friendly, and it was close to where I live. It was nice, modern, and clean. They played cards, they have crafts, and they were playing Wii when I got there. I thought that was rather cute.
Provider Response
Thank you for your great review! We take great pride in our communities and our residents. We also have a Facebook page that we update with new photos of our residents and the communities. Here is a link to our website for more information. http://www.pacificavirginiabeach.com/
July 31, 2015
I visited this facility
Pacifica did have the same amount of activities as with the other facilities, but it felt more like a hotel. It was not as homey as some of the other ones. I think they need to make it more homey. To me, it felt like a hotel mentality, and I think that's because it has three floors. The apartments did have plenty of room though.
July 14, 2015
I am a friend or relative of a resident
I just live across the street from Pacifica, so a lot of people in my general neighborhood end up going there. I know some people have apartments, others just share a room, and some have a private room, so I've seen all different kinds of arrangements. Sometimes, it is very nice, and everybody is healthy and well and looks good. In other areas, the poor people are having health problems, and that is a little depressing. But it is always clean, and the people are always friendly. You do have to sign in. I have eaten there, and the food is delicious. The staff is always friendly, and one of my friends -- who is no longer there -- is indigent and some of those people even gave her clothing and things like that. So I think this would be a place that I would consider. I have a friend who put her mother there, and they were very well satisfied with it. I was in my friend's room, and it was clean, so I think that everything seemed clean, and there was no odor. Downstairs, there are flowers, and there is a place to sit and wait for somebody to pick you up if somebody is going to. They have an atrium or a square in the middle that has flowers and carpets, which is very nice. There are some people who make good friends, they'd go places and do things together. One of the guys I know is a man, and he has three or four other male friends; they play poker and go off sometimes for lunch and things like that because one of them drives.
June 27, 2015
I visited this facility
Awful....my mother in law was there shy of 2 years. She lost sooooo much weight, skin and bones. High turn over rate with caregivers/staff. Not trained only a few pinoys that are efficient memory care side. Director Erica is non empathetic, basically told family will have mom reevaluate for dementia then calls us later to tell us she's has been terminated from facility because of aggression. Unprofessional, food is awful, 4800 for half a room on the dementia side. Please save your family the heart ache and go elsewhere
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
May 01, 2015
I am a friend or relative of a resident
The staff of Pacifica Senior Living seem to be very confident. They know what they are they doing. They assisted my dad and mom in getting ready to come in and set up their room. They've been there for about a month now. The rooms are nice. They have a bedroom, a living room, and a kitchenette. The dining room is nice. They have bingo, movie nights, and other functions.
April 24, 2015
I am a friend or relative of a resident
Pacifica is an extremely great place -- pleasant, terrific, and amazing; it’s like being at home. They have a real dining room with differently colored plates which gives it a cozy feel. Everybody’s room is very personalized. It’s like being in a giant house. The staff is exceptional. I would definitely recommend them.
The place was amazing; I wish I could live there. They have a record player, they let the residents use laptops, and when they logged in, it shows like a bubble and it will have their name on it. They have to click it, and their page will show a design for them. It’s not confusing and easy. They have radio, music time, bingo, movie night, and arts and crafts. They have a beautiful outdoor area. They have a lot of activities, and they take them out to places too like doctor’s appointments and weekly outings
March 30, 2015
I visited this facility
The first one that I went to was Pacifica in Virginia Beach. This was for my mother. It was the newer one of the four that I went to, and their price seemed to be reasonable as compared to the others; for a newer facility, it seemed to be reasonable. It seemed like a nice place. The staff was courteous and professional. I just got to see some of the people who lived there, and they had like a game room where they were all together playing games and stuff like that.
February 11, 2015
I visited this facility
Pacifica would have been my second choice. I felt the staff was very good there. In the facility that they have for the memory care department, I thought they had a lot of interesting activities for the residents.
The lady that I talked to there was very friendly and informative, and it was really a hard choice between the two of them, but I think that I chose the right one for my husband. They had a tool box; if somebody was interested in electronics, they had interesting setup that they might sit down and work with.
September 10, 2014
I visited this facility
My wife is at Pacifica Senior Living. The staff is not trained. They don't have medical knowledge. They're just not friendly. The rooms are fantastic. The environment and the facility are very good, but it doesn't do any good unless you have a good staff. The food used to be pretty good, but now it is terrible. The activities are good though. They really do a good job. In fact, the activities lady is A1. She is very compassionate, very loving, and she keeps them busy. She is really good with them. Overall, what they could improve on, their management needs to do more supervision of their workers. They need to come through there and see what their workers are doing.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
September 09, 2014
I visited this facility
My father was at the Pacifica and I am very disappointed with the level of care he received. There was no communication between staff. It is a shame to be paying that much money for your loved one to be taken care of and to feel like no one really gave a crap. Thank goodness he always had a family member with him.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
August 13, 2014
I am a friend or relative of a resident
My wife is at Pacifica Senior Living Virginia Beach. It has a nice atmosphere. The rooms are nice. The activities are good. The staff doesn't have enough medical training. But some of the people there are just fantastic.
June 30, 2014
I visited this facility
Pacifica Senior Living is very upscale and looked like a hotel. The cleanliness was fantastic. The lady who showed me the place was very nice. She showed me the different places where they do the activities, which were really nice. They had a gym area, and if you didn’t want to eat in the main dining room, there were cafes on two or three different floors that you could actually go and order from.
May 22, 2014
I visited this facility
I would have gone with Pacifica Senior Living Virginia Beach, except that it was much more money; it's more than a thousand per month. It's actually quite good. Everything was cheerful and upscale. The staff was excellent. They were knowledgeable, and more than that, they were compassionate. The administrative staff was better than excellent, seemed like they knew their business. They have smaller patients, I think only 35 to 40.
July 31, 2013
I visited this facility
Pacifica Senior Living Virginia Beach wasn't really forthcoming with a lot of information. They kind of blew us off because we didn't have our appointment time right. They didn't bother calling me back to try to make another appointment and get me in. I didn't seem too important to them.
I would still recommend them to others but they can improve the look of the place. It's not right upon the road. Even though there's a sign as we pulled up, we kind of got the feeling that there were several things about the building that we couldn't really identify. They basically told us to go away.
October 25, 2012
I visited this facility
The Pacifica Senior Assisted Living Homes were beautiful. From the time you pulled up to the time you waled out to leave you felt at home. The grouds were very well kept and the staff was more than on par. Every one was friendly and eager to help. We toook a tour and discussed the programs and things that Pacifica had to offer. They offered all different styles of rooms, a pool, weakly programs for the seniors to attend and kep busyt and actiive. My grandmother did in fact end up deciding to reside at Pacifica in the end and I believe it is because of their expert staff and hands down grade A service.
August 27, 2012
I am a friend or relative of a resident
My grandmother became a resident at Pacifica due to her worsening dementia and declining health. Deciding to move her to a facility was a difficult decision, but we could no longer provide home care that met her needs. My first impression was that the facility was a bit older and could use updating( furniture,decor, etc). Ultimately, we chose Pacifica due to the kindness of the staff. They were friendly and knowledgeable. They also have a separate unit specifically for memory care. Despite the dated decor, their medical supplies were all up to date. Towards the end, my grandmother did nit recognize us. It was during this time that I came to value the staff the most. They would come in to chat with me and were very good at explaining what was happening and offers tips and strategies I could use with my grandmother. Watching a loved one turn grow old is very difficult and I truly appreciate the advice and support of the staff at Pacifca.
June 29, 2012
I visited this facility
The grounds are beautiful and the location is easily accessible from most areas of Hampton Roads. I was pleased with the level of security, amenities for residents with limited mobility, and friendliness of the staff. The only real negative I saw was that there could be some improvement in the level of communication between staff members. A big plus is the very secure outdoor area. I came to this facility to get infomation of assisted living facilities in my area as my mother was considering transferring care of my father to me. I needed to make sure I knew all my options before a decision was made. He had dementia and psychological issues secondary to alcholism and brain injury. Because of his tendency to become agitated and violent easily I didn't feel that this was a good fit for him but I would be great for patients that simply needed help with daily tasks and/or protection from the outside world. That is not to say that I don't believe the staff had the knowledge to handle him. My concern was just physical capability as he is a large, strong man despite signifcant weight loss in recent years. Overall, though, I do feel that this is a great facility and would feel comfortable leaving a relative here.
August 08, 2011
I am a friend or relative of a resident
My grandfather is a resident at Pacifica Senior Living in Virginia Beach. Our family had cared for him at home for several years, but as his Alzheimer's disease progressed, it was evident that we needed professionals to care for him. However, we wanted him to be close to us, and also continue to live as much of a stimulated and active life as he could. We have been so blessed to have Pacifica as his new home. He lives in the Memory Care unit, and is well taken care of beyond our expectations. The facility is clean, the nurses are fantastic and diligent, and we have even gotten to know some of the other residents and families through meetings and events. We now have many different traditions in our family, such as attending holiday functions at Pacifica. The coordinators there create an environment that is kid friendly and welcoming to families. Though my grandfather's Alzheimer's has progressed, I believe it is the consistency and fantastic care of this facility that has helped each transition into various stages of the disease happen with as much ease as possible.
Memory Care Reviews for The Waterford at Virginia Beach
March 23, 2019
I am a friend or relative of a current/past resident
There are some parts of The Waterford at Virginia Beach that I'm very happy with, but there are some parts that I'm disappointed in. My mom is a resident. The staff members are always attentive. The cleanliness and the environment are really good. They have activities, but my mom hasn't been interested in participating in anything. They have a beauty shop there, and my mom needs to set an appointment. The food is disappointing, too.
December 26, 2018
I am a friend or relative of a current/past resident
The Waterford at Virginia Beach is fantastic and clean. My husband is in Reflections, which is their locked down or memory care unit. They listen to you. If you have a problem and go to the right people, you can get things fixed. He loves The Waterford. They're caring. They have Christmas parties, cookouts, picnics, and several things scheduled for the people outside the locked-down unit. They have an activities director who does exercises with them. They have puzzles and crafts and people who come in and sing for them and play piano. The food is fantastic. He is a country boy and very picky, and I have never seen him turn a plate down and loves the desserts. There's just not as many activities as I would like, and they are a little expensive.
Services and Amenities of The Waterford at Virginia Beach
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Resident Capacity: 120
- Staff Patient Ratio: 1 To 8
- Respite Care
- Minimum Age: 55
- Pets: Yes
Range of services
- Physical Therapy
Types of care
- Walking Wheelchair Assistance
Licenses
- Licenses: Assisted Living and Special Care
- State Licenses: 1104524
About The Waterford at Virginia Beach
Live life to its fullest in The Resort City when taking up residence at The Waterford at Virginia Beach. Our community in Virginia Beach is the perfect retreat for seniors looking to settle down in one of the most charming cities in the country. From thoughtfully designed floor plans to world-class services and myriad recreational and social opportunities, residents may just find that we have thought of everything. Boasting unique features such as a coffee bistro, on-site beauty salon/barber and beautifully manicured grounds, our Assisted Living and Memory Care community makes it easy for residents to relax, practice their favorite hobbies and socialize with neighbors and friends. Cozy apartment homes offer full-size kitchenettes, spacious bathrooms with walk-in showers and large picture windows for an abundance of natural light. Upscale, a la carte and planned meals in our tastefully decorated dining room are served with multiple seating times so our residents can enjoy fresh foods, snacks and desserts on their time. When seniors are in the mood for a shopping spree or meal out, we offer scheduled courtesy transportation to a variety of popular local destinations. We also offer recreation and entertainment programming throughout the year so residents can enjoy their time on-site. The Waterford at Virginia Beach is staffed 24 hours a day by compassionate staff members, so residents are never far from a helping hand when needed.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
What Makes Us Special
The community offers 2 spacious outdoor areas, that are beautifully landscaped with a fountain center court. There are also 5 common areas for our residents, where they can spend time with their family and visitors. We have a newly renovated bistro where we can offer our residents and guest fresh ground coffee. Our residents don't have to leave their home when their health declines or they need special diets and assistance with feeding. No long hallways to navigate, wide and brightly lit hallways with hand rails, and walk in showers in every apartment.
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