Waterside Health & Rehab Center

Mayamouna

This place is horrible. My family member has been in this facility with a serious brain injury for 3 years. Every time we visit her, she is covered in bedsores. Some of them have gotten to the point of being flesh eating. The staff is rude and unprofessional. I don't understand how this place is still allowed to operate. The state Health Dept. must investigate the abuses of this facility and shut them down. I have never seen this kind of abuse and to treat a patient who is elderly and nonresponsive like an animal.

Christina

Waterside Health & Rehab Center is so much better than the other place. My husband gets warm food instead of cold food. It's warm and welcoming when you step inside. The staff has a whole different outlook on life. They are positive, and they do their best to keep my husband and myself apprised of anything that's happening, what they think needs to be done, and what have you. I couldn't say anything else but from the other two nursing homes he's been in, this is a 180-degree turn. It's just like night and day and Waterside is the day. They offer spiritual time with a church. They offer Bible study, bingo, and one-on-one visitation. They have more activities than a lot of places do. There is some food because my husband is very picky, and he didn't like it. However, he said, at least it's warm. Most of the time, the food is OK. He is legally blind, so he couldn't eat the spaghetti and the nurses didn't help him. That's no better or worse than what he's been at before. He didn't expect them to help him.

The sarge

I have seen many Nursing homes across the nation and I am a bit confused concerning the previous reviews of this facility . It is by far the cleanest I have seen and it doesn’t smell of urine like the others. The staff and nurses are very compassionate and caring toward my mother who is almost 102 years old. The only thing I have heard her complain about is the food , which she says is tasteless. She is an awesome cook who knows how to season food so I understand her disdain. At her age, she should not be denied salt and other spices! Let her enjoy her meals. She has a DNR on file and is not concerned about dying, especially from the things she eat. Before you complain about this facility, visit some others. I have sang for and ministered to the elderly in many facilities and would not hesitate to recommend this place. If they’ve had issues in the past, they have obviously been addressed and corrected! A huge thank you to Miranda, Ashley, and many others whom i’ve Met! You’re awesome! God bless you. Joseph

Meg Hart

My father spent 12 days here after a stroke, and 2 days ago he was returned to the hospital upon our request. He was so severely malnourished and dehydrated that the ambulance attendant asked if he had signed a Do Not Resuscitate order. After 30 minutes on an IV he was alert and coherent. He lost 20 lbs in 12 days. It will take him a long time to recover from the severe neglect at this facility. They are understaffed, with only a few competent members on the staff. My father was only seen by a doctor 2 times in 12 days, even when it was known he had medical issues. The family had to beg for IV fluids to be administered when we realized he was deteriorating so rapidly, and it took 5 hours to get them. Do NOT send your loved ones here if you care about them. We were there every single day, all day long, and couldn't prevent the horror from happening to my father. It breaks my heart to think of the people who are there that don't have anyone to advocate for them.

Phil17

I visited Sentara. I think there were not enough staff, and they weren't engaged. I was not impressed at all. I would not recommend it at all. They need to improve on caring for the patients.

Veryhurt

This is my experience --Would never recommend!!! Rated 1 star but only because it would not allow me to rate lower. Terrible experience for my loved one. Bedridden, unable to speak, or see, on a ventilator and feeding tube. Poor quality of care. No cooperation from center to attempt to get her therapy or anything beyond having her sedated and an object in a bed to collect funds. Diagnosed by a hospital on 1 of 4 emergency room visits in a 6 month period and diagnosed by the hospital as having contracted a STD. Of course I could not get a return call from the center’s administration and when APS got involved, the facility of course denied it and said she must have had this floating around in her body or was misdiagnosed—not possible as before she was placed there, she could speak and was very vocal about what happened to her and her daily activities. Oh yes, in a meeting with APS, they even said it was possibly from not being cleaned properly. A circus of excuses and denial….If your loved one cannot speak, see or protect themselves…place them elsewhere unless you have the means to have someone there with them almost constantly. I have pictures of the poor quality of care I’ve found and had to request they attend my family member--and they can’t dispute photos.