Autumn Care of Norfolk

I was in Autumn Care of Norfolk. I started on the rehab and went to the nursing care part. The therapy was pretty good, everything about that place except therapy I hated. There were two people in a room, the rooms were crowded, you can hardly even turn a wheelchair around in them. The food was absolutely horrible. The help was terrible. Some were really mean, others didn't really care one way or another what went on, or what happened. There is nothing good about that place.

My husband, a 30 year Vet had a Respite Care stay for two weeks. It was one of my worst experience. I prayed and prayed for him to survive the stay. My husband has Severe Dementia and still can walk (thank God) and since he can, it made it difficult for them. He loss so much weight because they only feed him when they had the time. He came out wirh a bruise on the back of his knee because they didn't change his bandages. Some nights he sit up in chair all night because they didn't put him to bed. I was told by a head supervisor that if he say no, they will walk away. So he sat up all night and the next day in his chair without being changed. They want patients that are confined to their beds. And I'm not sure if that's ok because after moving him into another room, his roommate bang on anything he could, all day and all night. I video everything I could, including all the noise of him roommate.

MY love one and family had a very Bad experience. We shorted our stay because of poor service. The staff communication skills are poor with each other and with family medicine not given properly. Meals were missed.

No complaints! I wish other people would visit other facilities before being so quick to judge...

This facility does not even deserve one star. The staff is not professional. CNA's came into my room almost every night, in the middle of the night, just to turn on the light for no reason. The nurses want another job so badly, they do not take care of the residents like they deserve to be treated. Thirty days was all I could handle in this place. The food was awful! Everything is so dirty and run down. I wouldn't wish this place on my worst nightmare.

My father received the best care at Autumn Care of Norfolk after experiencing a stroke in December 2015. The therapy he received and constant care, restored his heath better then what it was prior to the stroke. The staff members were very friendly and attentive. The food was very nutritional. I had bad experiences with numerous nursing facilities prior to my father's stay at this facility. The Admissions Director, the Occupational Therapists, the CNAs, food service workers, and all the ladies that helped take care of my dad were wonderful. They were very prompt in making necessary adjustments and meeting the needs of my dad. I was very pleased with this facility and my dad is doing alot better because of the care he received.

I am so grateful for the admissions team at Autumn Care of Norfolk. They put my mind at ease with the enrollment process with my mother and I commend them for going above and beyond for my family. To sum it up I am very happy for the care my mother is receiving and your staff ROCKS! SINCERELY, Ken Harrison

This place was very helpful. They have taken great care of my mother. This place has went the extra mile to make sure that she has gotten everything she needs. I highly recommend this place and will send anyone I know here.