Signature HealthCARE of Norfolk

Sarah

My friend was placed there for rehabilitation and found the place to be horrible. She was placed in room 302 at the end of the hall, roof leaking water, bed sagging, holes in the wall, nurse call button not working and a disrespectful nurse. My friend checked herself out and choose the option to go home at her own risk rather than be there. The nurse would not help her out of the hospital, would not give her a wheelchair, hid the in a closet near elevator and nurses station, no water, simply horrible. The following sacred seven were not shown “At Signature, leaders are expected to embrace core values known as the Sacred Seven: Be Heroic, Embrace Teamwork, Show Compassion, Give Respect, Have Integrity, Encourage Positivity and to Be Patient.” A. Inhuman place to be.

Ashley Bova

Well kept place with staff that care! My loved one enjoyed his therapy and thought all the staff treated him good and went above and beyond.

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This is a Horrible Nursing home. The only positive thing I can say is the Therapy department in good. The Nurses are terrible. Total lack of care and compassion for the people who have to live there. The Managers are a joke. I don't know where they find these people. And the Aides are a disgrace. I must say, unfortunately that the one or two Good Nurse and Aides here are Tremendously outnumbered. And the rooms are filthy.

richsnowe

While Laura and her rehab staff are excellent and would get 5 stars from me, the nursing care here completely sucks! On an average they take well over an hour to answer a call light. I cannot count on getting anything done I am supposed to have common for example I am diabetic and I'm supposed to have some type of snack between meals which I don't get. The nursing staff says they have no control over it last night I was having chest pain and could not even get any help daycare is so bad I'm bout ready to just go home and take my chances in a home I would give this facility overall in zero stars if I could the nursing care is that bad. I wouldn't trust this place with my dog here They take on an average well over an hour

MeyIan

My mother-in-law recovered in this facility. It is an overall good facility. Of course nothing is perfect. We did run into one slight issue, an impatient nurse. Yet, the staff handled the situation respectfully and took appropriate measures of dissolving the discrepancy. So one never has to feel unprotected or feel their loved ones are in the wrong hands. Despite the little mishap, I was very pleased with their service. The nurses were great. Our family felt it was a second home. I loved the fact that despite the patients being handicapped, they were very much motivated to get back to being 100% independent because they were not hindered by being told they could not do something or something was impossible. Each staff member instilled pride amongst the patients. I have never seen anyone depressed over their condition or speaking of anything negative for that matter. All in all, I give the facility an A+ and I would definitely recommend it to anyone!

ablesq

On the plus side, some of the staff was very caring, and the therapy was excellent. On the negative side, several things were stolen from my mother, including the meals I brought her because the food was inedible. I several times left nice shrimp salads or other treats at the nursing station with her name on them and they disappeared. Most important: her roommate was incontinent and often urinated on the floor, especially in the bathroom when she could not make it to the toilet on time. This happened daily, often several times daily. The staff response was to throw a sheet over the urine, and my mother would have to walk on it. There was also always urine all over the seat which was not cleaned, and my mother would sit on it because she was not steady enough to stand and clean it. As soon as I found out, I raised the issue but staff refused to put the roommate in diapers or to clean up after her, despite my efforts. Finally my mother left. The location was good, and the facility was bright and sunny, but there are too many serious negatives, including staff who sit at the exit into the garden smoking so that patients have to pass through a smoke haze to go outside. Definitely not recommended.