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Cypress Point Rehabilitation and Nursing
827 NORVIEW AVENUE, Norfolk, VA 23509
Featured Review
5
|
August 9, 2019
My mother had a beautiful private room. The staff could not have been any more professional or compassionate. There were plenty of activities. All the staff went above and beyond to make Mom's stay a positive experience. I wish there were more than 5 stars to give.
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Nursing Homes, Assisted Living
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$4,056/mo
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Continuing Care Communities, Memory Care, Assisted Living, Nursing Homes, Independent Living
Bedroom Type
studio, two bedroom apartment
Starting Price
$7,590/mo
Care Types
Nursing Homes, Assisted Living, Memory Care
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About Cypress Point Rehabilitation and Nursing in Norfolk, Virginia
Situated in an easily accessible location in Norfolk, Virginia, Envoy of Thornton Hall is an assisted living center that provides assisted living and nursing care to residents. The staff is made up of nurses, therapists and registered health care professionals who consistently aim to meet each resident's needs and requirements. Residents and visitors have consistently commented on how clean Envoy of Thornton Hall is and have applauded the level of attention and care provided by the staff. This facility offers a variety of medical services for residents, including Alzheimer’s care.
Services and Amenities of Cypress Point Rehabilitation and Nursing in Norfolk, Virginia
Specialized Staff
- Nurse on Staff (Part time)
- Nurse on Staff (24 Hours)
Medicare
Health
2.0
Overall
1.0
Quality
3.0
Staff
1.0
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Reviews of Cypress Point Rehabilitation and Nursing in Norfolk, Virginia
2.6
(10 reviews)
Facility
5.0
Staff
5.0
Food
5.0
Activities
5.0
Value
5.0
Excellent Facility
5
|
August 9, 2019
My mother had a beautiful private room. The staff could not have been any more professional or compassionate. There were plenty of activities. All the staff went above and beyond to make Mom's stay a positive experience. I wish there were more than 5 stars to give.
unprofessional123
1
|
October 20, 2017
This is the worst facility I have ever step foot in. I honestly have no idea how they manage to stay open. They need to be shut down. Literally bugs everywhere. Huge cockroaches in residents rooms, in the kitchen,down every hallway. The resident care is awful. The staff is inapprioate, neglecting and very unprofessional. Call bells go off for hours. The director of nursing is very unprofessional, rude and seems very uneducated.
ksujeco
1
|
October 18, 2016
My husband is a resident here. I have called many times asking to speak to Rita in the business office. I have asked for a call back every time, I have NEVER gotten one. Obviously this facility does not care about it's residents.
bobby23
1
|
April 28, 2016
I would never allow one of my loved ones to go to this place. My relative was there for over 3 weeks and everyday was a nightmare. There appears to be no one in charge so the staff does whatever they feel like. The first thing you experience when you walk in is the smell and the noise. Most of the noise is from the staff and not the patients. It would take between 2 to 3 hours to get ice because the ice was locked up in a cooler. Most of the staff will not wear name tags so you really don't know who is handing out medication. I asked several of these people what the pills were and they said they had no idea. At one point in time my relative was given the incorrect medication and had a really bad reaction. I was told my multiple staff that it was probably a UTI. I was eventually able to run down the medical staff and they sort of admitted the error. My loved one lost over 6 pounds because the food was always cold and tasted terrible. If you have to put your loved one here because there is no other options make sure you have friends and relatives constantly visiting to make sure they are being taken care of. If you want anything done you have to go to the top management and always follow up.
R D
2
|
November 9, 2015
My mother was under their care for 10 days . I visited her two to three times a day . I don't think that there wasn't a day that I didn't have to run someone down for one thing or another to assist my mother . Some times she just needed some water or help going to the potty . One time when I walked in , she had feces all over her bed and was playing with it ! I would not recommend this facility to anyone who loves their family member .
PandaP1
5
|
September 1, 2015
When I first put my Brother in there, I was disappointed and angry, because nothing was done for him which protected him from insults and lack of care....but then, after I reached the Head Director of this Facility, and spoke with her...all that changed. She took the matters into her own hands, and heads began to roll at that location for the One(s), who treated my brother with lack of care and Disrespect. She not only fix the problem with Harsh Wording to staff....but she got everything needed into place to take care of my Brother. I feel comfortable with his care now, the staff who now is in charge treats him with Great Respect and His care is on Point. I would reccommend this location to anyone....Its clean, It's Professional Now, and it is filled with caring individuals who takes Patients concerns and Care, with Top Notch Treaments. Thank you to the Head Director for fixing the situation with the Individual who made my Brother's entrance into Thorton Hall miserable at first and for showing true Care, for his Health and Well Being !!
Cathy D
4
|
July 20, 2015
My Mother in Law spent 3 months at Envoy Thornton Hall and I can tell you that I was very pleased with their care. The facilities were neat and clean, no unpleasant urine odor, that you normally find in nursing homes. The decor was pleasant and the layout inviting. The staff were friendly and attentive to her needs. She was bathed everyday. Her diaper changed at every need. They took great time in assuring that her medical needs were met in a timely fashion. No matter how busy they were, they always took the time to talk with me and address my concerns, as promptly as possible. If I had any complaint..and I really don't, it would be that they do not have a full time MD on sight.
EllenSterrett
1
|
February 10, 2015
This place was very disappointing, everything from her not getting her breakfast until10:00 a.m. then the way they moved her in the bed to telling me that she could have a shower on a Sunday and on Sunday telling my sister that they didn't do showers on Sunday followed up with telling her that I agreed to wed. which I didn't then said that they didn't do bathroom runs while it was meal time and food on the floor, so your loved ones would have to wait until the food trays were all off the floor. they had to either be able to go by themselves or soil them selves. Wouldn't recommend this place to anyone.
Missing my Uncle
1
|
June 24, 2014
The best advice I have for anyone that puts a loved one in a nursing home rather its for long term or short term rehabilitation care is to MAKE SURE YOU GO AND VISIT EVERY DAY TO ENSURE THEY ARE BEING TAKEN CARE OF. I visited this establishment 3-4 days a week for 4 months and you would have thought that I was there enough to know what was going on. But unfortunately that turned out to be just how long it took for this place to send my loved one to his final resting place. They totally neglicated his health. He died from sepsis and pnemnonia that they let go untreated and didn't bother to call the family to let us know he was even ill and had been ill for at least 3 days until the morning he was unresponsive and they finally reached out to us. He went to be with the lord the very next day. In the mean time during is brief stay as a patient at the hospital we found out he had bed sores, pressure sores, multiple bruises and was litteraly skin and bones. NO ONE at the facility told us about any of this and none of this information was in his chart. He hadn't had a bath, been shaven, had his mustache trimmed, ear hair trimmed or nails cut in VERY long time. With that said, I have to say that we questioned things and requested that these things be done but unfortunately we didn't follow up on them to make sure they were being done. So if you must put a loved one in a nursing home, please check the place out and make sure you visit every single day and stay on top of how the staff is taking care of your loved one. Your loved one can't take care of themselves that's why they are there to begin with so its up to you to be their voice, their eyes and their ears and to make sure they are properly cared for. And if something doesn't seem right then its probably not right and you should discuss it with the director and not let the smallest of things go unspoken or unnoticed. Everything matters, trust me, I learned the hard way!
forthorntonhall
5
|
March 10, 2012
I must say, compared to Autunm Care of Norfolk, Envoy at Thornton Hall, TH is a 5 star. From the star, the staff there was very dedicated to the care of my parent. Told us what we should expect and they delievered. The staff on blue hall was awesome, expect one lady(attitude problem), but the rest were polite, informative, pleasent to work with and serious about the care of my parent. My parent passed away late night, and I thank God that he was able to spend his last days at Envoy Thornton Hall, Norfolk, Va
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