Autumn Care Of Statesville

sniknej

Understaffed, resident waited over an hour to be taken to restroom. Hard to find a staff member when something is needed or call button is used. No communication between staff, can be told different things from different people. Concern over record keeping for meds and food/water intake. What staff that was there seemed to be overworked (weekends were worse that weekdays)

LOVE_WINS

WOW...I CALLED THE FACILITY TO GET INFORMATION. THE FIRST TIME I CALLED THE PHONE RANG MORE THAN 10 TIMES WITH NO ANSWER OR VOICEMAIL PICK UP AND I FINALLY HUNG UP. I CALLED BACK AND AFTER SEVERAL RINGS SOMEONE FINALLY ANSWERED. I ASKED FOR THE INFORMATION NEEDED AND REPEATED JUST TO MAKE SURE I HAD THE CORRECT INFO AND THE YOUNG LADY WHO ANSWERED THE PHONE SAID 'YEP' AND HUNG UP! WHAT HAPPENED TO COMMON COURTESY AND PROFESSIONALISM?! SPEAKING FROM A BUSINESS STANDPOINT, THERE NEEDS TO BE SOME TYPE OF TRAINING IN PHONE ETIQUETTE! I WORK IN AN OFFICE AND WOULD NOT HANDLE A CONVERSATION IN THAT MANNER MAINLY BECAUSE I TAKE PRIDE IN WHAT I DO AND I WANT TO BE AS HELPFUL AS POSSIBLE WHEN PEOPLE CALL ME FOR INFORMATION. I USUALLY END MY CONVERSATION WITH 'HAVE A NICE DAY' BUT SHE SURE DIDN'T GIVE ME A CHANCE TO TELL HER THAT!

Caring Reviewer 270

Autumn Care is surviving on the reputation its former owners built. It has been sold and nothing is the same. The care here is dismal. There were multiple days that my loved one was NOT FED one of her meals (breakfast one day and supper another). They told me my loved one got choked on her food. She not once go choked with me. I watched them shove heaping spoonfuls into other patients mouths. That is why people are getting choked. They do not answer the calls in a timely fashion. We went to see her one Sunday around 10AM. She had not been moved from the bed to her wheelchair so we could take her outside. When we pushed the button and asked the nurse to get her out of bed, we were told there were two nurses for three halls and they didn't have time. We had to leave without visiting since there was no where for all of us to be in her room. The physical therapy may be good but the rest is not. PLEASE, please, please try to keep your loved one at home or in a better facility.

charles123

This place has truly made a turnaround. I was here after my hip replacement. Staff were friendly. When I hit my light someone came in very quickly. I was not feeling well after I got there turns out I had newmonia and the nurses caught it. The nurse running the place even checked on me.

katrn42

This facility is not only below average on every aspect of care, I would not take my pet here. My family member rang her bell for over 20 minutes and no one came. Its a disaster waiting to happen. Since when does making a profit take precedence over caring for our elderly? Please don't put your loved one in this facility if you want them cared for. It won't happen.

Lorihefman

This is a horrible place to send your loves ones. Hardly no staff. This place doesn't not treat people with respect. They simply don't care for their employes, their residents or their family members. Trust me please don't send your family there.