Brookdale East Broad

We visited Brookdale East Broad in Statesville. As a visitor, there were several things that I didn't like. I didn't like the cleanliness of the place. They have not been serving meals in their dining room for months now, they cook the food in the kitchen and they deliver them in Styrofoam containers to the residents' rooms. When we walked in to the dining room, the floor of the dining room was filthy. There was clutter and dirt all over the place. That's not the kind of filthy that my sister would want to be in. That's one issue. The other issues was, we noticed that all of the residents seemed like in a hospital environment than a home type of environment. All of the residents that were there, their doors were wide open. That's just not what my sister would expect to see. She's a private person, she likes her privacy but it felt more like a hospital environment instead of a home. Those were the two things that were really negative. The staff seemed to be caring people. They gave us a nice tour, they were very friendly so that didn't seem to be an issue. Another issue was the residents there, overall, seemed to be a little bit later in the dementia process, not at the beginning of dementia like my sister is. In the few people that we happened to say hello to, they seemed to be deeper into the dementia than my sister will be for a good while and that's something negative. We saw several different apartments, they were way too small.

Everyone was really nice at Brookdale East Broad. They talked to myself and my mom about our expectations. They allowed her to eat lunch, look around the facility, and see how she would like it. It was a very pleasant experience. It was very homelike and it had a really warm feeling. The residents were very nice. There were lots of rooms for different activities there. It felt like you were in a home away from home. They have a calendar full of activities. They can go out and do their own shopping, they have exercises, and there are people who come in and do things with the residents. Whatever you're interested in, they have an activity for it. The staff was very caring and willing to help, and makes sure that your needs are met. Everyone including the head nurse and the admissions lady were all very nice. My mom said the food was good. The cleanliness was also very good.

My parent was only here at Brookdale East Broad for four days, but they were very accommodating and very nice. The rooms and apartment were very nice. She didn't have many meals, but she did like what she had. The staffs were very nice and very good.

When we first went to Statesville Manor, we thought we had an appointment set up. When we arrived, they were never told we were coming but they stopped what they were doing. The senior staff gave us a tour. Everybody that worked there called every person that went by with their names. The room was pretty much big enough for my mom. The food was good and clean, and she liked it. The environment was clean. The staff were able to call all the residents by name and I liked that. Everything was great and I would recommend this facility to others.