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Canterbury Woods

725 Renaissance Drive, Williamsville, NY 14221

(855) 638-0838 (Caring Family Advisor™)

3.7

(11 reviews)

Offers Continuing Care Communities and Nursing Homes

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Canterbury Woods

Williamsville, New York 14221


3.7

(11 reviews)


Bedroom Type


Starting Price

Pricing not available



Care Types

Continuing Care Communities, Nursing Homes

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Bedroom Type

one bedroom apartment, two bedroom apartment


Starting Price

$2,500/mo



Care Types

Independent Living, Continuing Care Communities

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Reviews of Canterbury Woods in Williamsville, New York

3.7

(11 reviews)

  • Facility

    3.8

  • Staff

    3.0

  • Food

    2.8

  • Activities

    2.0

  • Value

    1.3

Sonya

1

November 21, 2023

I am a friend or relative of a current/past resident

Do not consider this place for post surgery recovery. Worst place for rehab. They can’t even do basic pain management. They let a my mom wait 2 days in severe post surgery pain without any pain meds, saying the meds aren’t here from pharmacy. All they’d give was a tylenol while my mom had prescription for oxicodone

William

5

June 5, 2022

I visited this facility

Canterbury Woods Williamsville was very exquisite. They had a lot of amenities, such as a bank, a hair salon, and concerts. The facilities were pristine. We had lunch there, and the food was excellent. The staff was very pleasant. They gave us an introduction about the costs because some of the units have a 5-year waiting list. They do everything for you, but it's also pricey.

Cathy

5

August 21, 2021

I visited this facility

I have signed up with Canterbury Woods. Canterbury is a continuing care community, which is what I wanted from the start, and when I went there, it was perfect for me. Everything was available. There is a heated saltwater pool, there's -- it's not exactly a gym, but it had all the equipment, you know, workouts, a beauty shop. The rooms I looked at were quite large, eleven hundred square feet. That was something I was looking for. I had lunch there. It was just phenomenal. It was like going to the best restaurant. I've been in or out of restaurants that weren't as good. They had a cafe there also. That was included in the five hundred dollars of your money that you give every month, it goes to your food so you don't have to bother with paying for it. You just go down and order. A huge facility, it just had everything, and the thing I liked about it was that the independent people looked independent. They were not pulled in, they were walking around, a couple of them were walking their dogs. They had an excellent library. Their library was for intelligent people, they have a cultural center, they're going to be building a 250 seat theater next year. I just felt very comfortable there. The only problem with it, and I'm fortunate enough to have been able to afford it, but it is well out of the reach of most people, but if you could afford it, you're living in luxury.

Henry1992

1

September 7, 2020

I am a friend or relative of a current/past resident

Independent living is fine until your family member needs help then they don’t get help, unless you pay more. Skilled nursing is understaffed. Food is terrible. Nurses don’t answer call buttons for ages. Patients are left without help beds aren’t changed, patients aren’t bathed. I would give it a zero if possible except the landscape is pretty. Administration doesn’t respond to problems.

Sutton250

2

July 11, 2020

I am a friend or relative of a current/past resident

When transitioning over from independent living to Assisted or skilled nursing there are no procedures written or helpful instructions. One tries and contacts the administration and they do not answer their phones or then passes you off to other people whom do not know the procedures. When you reach the top, you get uncivil behavior and they refuse to talk to you about basic procedures and the expectations of moving from one place to another. Bottomline, the communication for families assisting their love ones is extremely poor and nothing is transparent. To add the food has recently gone downhill drastically then originally started. This is all too bad as it could be a lovely place, but the top down management is very poor at listeningNd responding to the patrons that live there and their families on all angles and the facility is reflected as such in the delivery of service.

Anonymous120919550

5

February 25, 2016

I visited this facility

The food at Canterbury Woods Retirement Community is excellent. The level of care they provide increases all the way to nursing care. I went to one of the apartments, and it is nice. Everything about this place gets a high rating from me, though it is a very expensive community. The staff is very friendly.

Gretchen3

5

July 24, 2013

I visited this facility

Canterbury Wood has a tremendous variety of accommodations. Their tour guide was excellent. He showed us an apartment and they bought us lunch right down in the area where they have their staff. They do have life care. They have a lot of facilities and it's near our daughter's home. It's a very professional community, excellent schools and some familiarity for us which we thought was good. They got a lot of alternatives for us but we're not quite ready yet.

Patricia16

5

June 7, 2013

I visited this facility

Canterbury Woods was gorgeous and they had a pool. They have their own medical staff. It's naturally a nursing home. The lunch menu was like reading a 5-star restaurant. It's out of reach for most people.

Val C

5

September 27, 2012

I am a friend or relative of a resident

My first-hand experiences at Canterbury Woods have been wonderful. This has to be the poshest assisted living facility I have ever visited. My 2 friends and the other residents are very high functioning -- mobile, alert-- and the place feels more like an exclusive, country club apartment complex rather than an assisted living facility. On the way to the entrance, I often see senior citizens gardening on their patios. Once inside, there's a reception desk with a woman who greets and screens visitors. The foyer area is like a hotel's. My friends live a good distance away from the entrance so I get to walk a bit to their apartments, which are huge and luxurious. They have a good-sized kitchen, a big livingroom, bedroom, and a full bathroom. Again, the place is reminiscent of a 5-star hotel. That being said, I note that, despite a lot of social recreational opportunities, my friends are kind of lonely. The big apartments, long hallways, and layout of the place ensure privacy but there's so much space and spaces devoid of people that it's easy to feel isolated. (There's something to be said for smaller apartments or shared rooms -- at least you bump into other people more often.) My 2 friends are widows. That being said, I think Canterbury Woods might be better for a couple, who will be in close proximity with each other so as to keep each other company without exerting any special effort.

LillyWillis

3

August 27, 2011

I am a friend or relative of resident

My mom moved into a beautiful apartment. She enjoyed the activites, the meals and the people. It was great. She was there for about 6 years. Then she needed more help. They moved her to the assisted living floor. That was okay, except that all her expensive jewelry was stolen. We are able to say "she was wearing them at 8pm last night, they were missing at 8am this morning, and this is the name of the staff member that was with her." That was the end of her diamonds, wedding rings and several other things. Once she became too confused to live in assisted living, they moved her downstairs to the nursing home which was not equipped to deal with residents with dementia. My mom was moved into a room which had been previously occupied by a resident who had used the room as a litter box. To say that it reeked, is being generous. All her children lived out of town. When I came to visit, I was overpowered by the stench and flabbergasted that they would move anyone into a room with a chair and carpet saturated with urine. A staff member commented that the previous resident had "very strong smelling urine." It took quite a while (weeks) from the time I got there until they finally replaced the chair and carpet. I think that if you (or your parent) are able to live more or less independently, it is a fabulous place. My mom loved it there. We did not know that she would end up with dementia and Canterbury Woods is totally not equipped to deal with that. They say at CW that an Alzheimer's section in their plan but it did not help my mom. The staff were kind and well meaning but untrained to deal with the issues attendant to dementia, so they drugged her. So, pay attention. I am so sad about my mom's jewelry - not just that it was worth a lot of money, but that they were passed on to her from her parents and grandparents and she wanted them passed on to her children and grandchildren. I moved my mom into a facility for Alzheimer's patients and it was fabulous.

SlateBlue

4

June 13, 2011

Visited this facility

Canterbury Woods has provided my grandfather many services necessary to his comfort, especially in recent years. Always extremely friendly, the staff is knowledgable and respectful. One of the things he likes best is the food. He can no longer prepare a lot of food himself, so he relies on the dining room for all his meals. He's a fairly picky eater but enjoys their menu and we've even dined there together. The docility itself is a sprawling and easily accessed site that allows for free movement even for those with limited mobility. The only downside to this is that more forgetful residents could easily get lost in the corridors. However, because of the attentive staff and sense of community, no one would be lost for long. Anyone in upstate New York should consider Canterbury Woods one of the best assisted living facilities for its comfortable atmosphere and professional, kind staff that always want the best for the folks that live in the community.

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Services and Amenities of Canterbury Woods in Williamsville, New York

Health Services

  • Memory Care

Pets

  • Pets

Additional Amenity Information

  • Payment Options: , ,

Medicare

  • Health

    4.0

  • Overall

    3.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 335816
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Canterbury Woods in Williamsville, New York

Refund Plans: 90% of Entrance Fee. Life Care Fee, $21,204 per person, (included in fees listed) 100% tax deductable, not refundable.

To learn more about this provider’s license and review other available state reports, please visit:
New York State Department of Health Adult Care Facility Directory

Map of Canterbury Woods

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