North Gate Health Care Facility

D.J.S

northgate is everything you would be looking for in a nursing home... great staff and lots to do...

Kathleen

We chose North Gate Health Care Facility. So far it's very good and we're very happy. The personnel is very nice, they're very personable, and very kind. The place seems very clean. They keep the residents quite active even though they have dementia. My dad seems very happy there, so I'm very pleased with it. It's nice and clean, the staff is wonderful, and very pleasant to have a conversation with. I don't really have any complaints. So far so good. The community's physical appearance is very welcoming. As far as occupational therapy, I did a little bit more with my dad here at home. Because they have such a large quantity of people there compared to the one or two staff members that look after everyone, it's not like a one-on-one activity. They play games, they sing, and even dance, but other than that they don't do things like when I give my dad different jobs to do at home.

Provider Response

CherylL

I was less than impressed with the facilities rehab services. I chose Northgate for my mother because it was rated between 3 and 4 stars. However, her experience was a 3 at best. She raved about PT, but that was it. The Occupational Therapist was rude and did not provide the therapy as scheduled. She had my mother wash her privates and the refused to get her a clean washcloth to wash her face. The nursing staff for the most part was pleasant and respectful, but they we're very slow to answer call lights. My mother rarely used her call light and the one night she waited 45 minutes for her light to be answered. When they finally did, she was soaked and they had to change her complete bed. Additionally, they would not listen to her regarding her BP medication regimen. It has taken her PCP 3 years to find the right combination and timing to regulate her BP and because they would not listen to her at first her BP was going extremely high and then bottoming out. They need to listen to their patients. The food was delivered cold at least 75% of the time and was horrid. The cost for her stay was ridiculous considering that I had to bring her palatable and warm food and OT was little to be desired. If this is a 4+ star facility, I would hate to see what 3 stars get you. I should be able to have peace of mind with her inpatient rehab while I work full-time.

Provider Response

betta1234

I simply cannot say enough terrible things about Northgate. What a lousy place. The rooms are very institutional and tiny, the food is gross and they are disgustingly understaffed. Rude staff were plentiful, with only 2 that I remember being appropriate. My relative was treated so poorly at this facility one staff was fired due to it. On the day my relative left, I got a call saying they were found on the floor of their room. I asked how long they were there, and I was told anywhere from 30 seconds to 30 minutes, no one knew for sure. If I could give them less than 1 star I would. GO ELSEWHERE!!!

Provider Response

seenitall

I am a 38 year old quadriplegic I have to alert with my mind three times in the last 6 months I was given the wrong medication in place of my pain medication one was a heart medication wood was the blood pressure and one was for Bowl and belly discomfort had I not had my I would have just swallowed the medication thank God I was able to look at my medications first and realize that it was the wrong medicine all I was told was the right people were disciplined my fiance was visiting me overnight one night and was harassed by employee after taking my dog outside around 1 o'clock in the morning I asked what happened to the employee that was Harassed I was never given an answer so please beware crazy crabby workers at night time just the other day I was burned in my room from a grabber that left on the heater in my room for a couple of days because of the burn my smoking privileges were taken away I can now only smoke if an employee will supervise me it really hurts to be treated like a little kid I'm a quadriplegic I can't do it really hurts when they take away all the things that you can do I guess every facility has its up and downs but with my own eyes I have witnessed people other residents setting in their own urine for hours at a time I think I would think twice about bringing a love the one here unless you have a lot of time able to come here to make sure that they are being treated with the utmost care in the seven years that I have been in a wheelchair I actually Witness worst situations in other facilities this is as good as it gets it's always a sad situation one love one has to leave home and be put into a nursing home good luck and I hope your stay is a lot smoother than mine

Provider Response

JamesUNRMG

Everybody is really nice, and my dad is really comfortable at Northgate, so that helps. I’m most impressed probably with the way they care for the people. My dad had a couple of falls, which is to be expected because he has dementia, so he forgets to ring his bell to go the bathroom. We haven't had any problems with the care so far.

Provider Response

care0313

Northgate Manor is a lovely Nursing home. From my experience they deal with short-term and long term care residents. The facility spends a great deal of time working with their staff to maintain a high quality of life for their residents. There are many activities planned throughout the week for resident enjoyment. I truly felt the Nursing Supervisor had a wonderful handle on her staff and was well respected. The Adminsitrative Office was always very professional and ready and willing to assist us with any questions/concerns we had. The food for the residents was to be expected when feeding large volumes of people, the residents liked it.

Provider Response