Aberdeen Heights

lc1977

My mother lived for about a year in the Independent Living side of Aberdeen Heights and eventually went to the Glen for "rehab" after an orthopedic surgery. While staying at the Glen, my Mother was repeatedly ignored and neglected. She would often wait well over an hour after calling for assistance. On several occasions, I would have to drive over there from my home to help her before any staff would respond to her call. There were multiple medication mix-ups and repeated confusion about her medical diagnoses and needs. Most of the staff appeared overworked, bored and annoyed to be there. My mother called me crying several times due to the care she received. It was a truly horrifying experience for all of us. Sadly, my Mother spent much of the last few months of her life in such a terrible environment.

Dennis

The Glen at Aberdeen Heights was somewhat upscale, but it was also somewhat limited. They had no villa-like facilities. They were all high-rise. The staff who gave me the tour was good. They had a fitness center, but they had no swimming pools.

Mary

I have seen all three levels in Aberdeen Heights. I had a friend who stayed in the independent living, in the assisted living, and rehab. It was excellent, but very expensive for an average person. You have to be very wealthy to live there. The facility looked amazing. The staff was amazing. It was like living in a grand hotel.They have independent menus with a large selection of food, and it's delicious. They have every kind of activity, like they take them everywhere.

Betster

My husband has been at The Glen since mid-September and will transfer to an Acute Rehab Hospital today. The Glen is outstanding and provides not only the assistance with physical and occupational therapy but they are very compassionate and will do all it takes to achieve progress for the patient. The rooms are wonderful and the staff is awesome. I am so happy that we had the opportunity to have my husband's care provided by The Glen at Aberdeen Heights. They care not only about the patient but the patient's family and they kept me updated constantly. No better place than this.

Provider Response

JL12

I visited there with my mother. We were told she had to have at least $500,000 to get into Assisted Living. When has more than 5X that, but to get on the wait list we were told we didn't need to list all assets. We were told there was a 4-6 month waiting list. 3 months later, my father died and when we inquired an additional month later they told us that there was still a 6 months wait list. Only then did we learn that it is rare to go directly into assisted living - that nearly all of the residents come from independent. A specialist who helps place elderly and a director at another facility felt that independent was appropriate for my mom. So my brother made an appointment with the independent side. Aberdeen canceled us stating that we didn't qualify financially and that she didn't qualify for independent living. The specialist was shocked that we would be treated like this. They made a mistake because my mom is very sweet and easy and has enough cash to make it to 110 there.

Dan Fowler

Outstanding facility that provides a caring atmosphere and very clean. My mother was in the Glen and my brother lives in the retirement part of the facility. Top notch. Food excellent and lots of activities. Friendly residents and the food is outstanding. First class!!