Brooking Park

ReviewerFC121220E

My brother went into Brooking Park for rehab. It's clean and well laid out. It's just that they don't answer calls on a timely basis. They don't answer within 15-20 minutes, and sometimes it takes an hour or more. His room is very nice. He's in a single person room. Because of the pandemic, everybody has to stay in their own room. They do rehab with him and that's his activity. They used to have puzzles and people come in for entertainment and social hours, but they can't do that anymore. He has to eat in his room. Everybody eats in their own room. I don't know if there's not enough staff or what, but the main complaint is they don't answer calls in a timely manner. The staff that I've worked with are very nice. I can't go in and see him or anything. All I do is see him through the window and talk to him on the phone. They're expensive. They should have a better response time. With the pandemic, it's hard because they can't go to activities and I can't go in and see him. The food used to be excellent when they could go to the dining hall and eat, but now they can't. My brother said the food is cold, but they have to serve all those people and take it to their room.

Madeline L

Beautiful facility, good food. Some staff on the skilled nursing side have hearts of gold but they cannot balance the systemic disrespect ad rough handling of fragile, vulnerable patients. There is a toxic mixture of de-humanization and incompetence. I had assumed that if I was present and pleasant, I could prevent mistreatment, but I realized that I was wrong and moved her to a nearby facility which is 100% better.

AriK

My father has recently passed away. He was in the skilled nursing at Brooking Park before being rushed to the hospital where he died two days later. When he was brought to the hospital the doctors found out that he had pneumonia and a respiratory virus. He was not responding to treatments any more. I get horrified just thinking about this place and the way he was treated there. The stuff, with a very few exceptions, is simply incompetent. And that is not the worst part. The nurses, the CNAs lack the compassion and skills. For example, my dad was left in the bathroom for more than two hours and he could not get anyone to come back and help him clean up and dress. He was really freezing in there. We had multiple meetings with the management, and things would improve for a day, and then they will go back to the same. The CNAs spend hours sitting around and browsing their phones. They do not care. The place is a disgrace. And I wish that people who "work" there one day will get to experience the level of "care" that was afforded to my late father.

GretchenS

My father stayed a few weeks on the acute rehab side and then moved over to the skilled nursing care side for a few more weeks till he got strong enough to come home. First of all, the place is beautiful- both the rooms and overall facility. It is kept very nice and has a cheery atmosphere. It even has its own bakery that is open daily to get a sweet treat. The staff is attentive and patient and hard working on behalf of their patients. They responded to my calls and treated my father with extra special care. We were extremely nervous about having my father in a nursing home...and we got so LUCKY when we found Brooking Park. It was more like a home which was a grateful surprise! I/we highly recommend this facility!

Names

It's a great place one of the Best

RobertShane

The meals were consistently very good with very attentive service and pretty goof selections. Adequately staffed in what must be a difficult labor market and all very friendly. Weekly events all day long it seemed. Library visits, movies, entertainment... Never saw the old place but the renovations are beautiful. Theater is awesome!

Mary

My friend was in the rehab unit at Brooking Park. Some of the care was really good, but he had several instances that were not good. The appearance was beautiful, and they were in the process of redecorating, so they were painting and it really looked nice. The rooms were nice, and the room my friend had was a private bathroom that was well-done. I have no complaint about the appearance of the facility. Some of the techs, not the nurses, were not on the ball. One night, my friend called for a tech because he needed help to the bathroom, but the tech didn’t come. We subsequently found out that that tech, who was supposed to be taking care of my friend, fell asleep, and didn't answer my friend's call. A second time, someone came and helped him to the bathroom, but unfortunately, after they shut the door to the bathroom, there was a wheelchair blocking the door, so when my friend wanted to get out, he couldn't, so he called and was getting panicky, and finally somebody came and moved the wheelchair and helped him get back out of the bathroom. The third instance was that my friend had not had a shower or bath during his entire first week. They were supposed to give him a bath or a shower every Wednesday and Saturday, but nobody did it, so one of the bandages on my friend's arm stuck to a wound, and when they took it off, he had a big, raw, open wound. After several days of that he wasn't doing well physically so they sent him back to the emergency at the hospital and he spent the rest of his time there. We were not happy about that. The food was great and my friend liked the food a lot; the dining area was nice. They took him to a Catholic mass. The nurses and occupational therapists were excellent. It was the technicians who were not doing their job.

curmudgeon9674

I have a loved one who recently had a long stay at Brooking Park facility and just want to say the place is very poor with the quality of care. The facility is grossly understaffed, so getting help when needed never arrives or takes a very long time to arrive. The workers don’t care about their job it seems like, especially the night staff from what I have been told. I am sure they are underpaid and underprivileged so there is no motivation to care. At one time I was told by that a patient care staff member came into the room with a blanket wrapped around them like they were taking a nap and seemed upset they were disturbed. Some of the staff members are rude and do not want to help the patients. It is also unsanitary, I found used gloves not disposed correctly in the waste can, the used gloves were just left on a dresser or side table. I am sure if the staff had a loved one in this place they would have a different outlook on the matter and actually care about the conditions and poor help that is provided. I am letting you know all this because I am sure it boils down to money. Brooking Park is in need of a serious overhaul both with the amount of staff and the conditions of the facility. I certainly would not recommend anyone to stay at Brooking Park.

Mizzou75

Our family had never heard of Brooking Park until we needed an unplanned skilled level of care for a relative. They had an opening when we needed one and I found out that they were caring,met my aunt's needs, kept me posted and were very responsive until her last day. I would recommend Brooking Park and their team.

Caring Husband3

My husband is in Brooking Park. It is very clean. It is up-to-date. It is almost posh. The people are reasonably polite, and the residents are, overall, basically happy, and content. My husband is estatic about the food. He loves it. They have movies. They have a happy-hour every Friday where they come to the rooms to distribute fruit juice, and fruits. They have bingo, and card games.

penguindonna

I cannot express the love and care my mom and dad got from everyone at Brooking Park. The nursing staff knew their needs and took care of them always at the right time. The food has a diverse blend of all group needs, and spiced right. We had many friends for lunch or dinner, and everyone was very pleased. The entertainment was wonderful, the outings were always fun. They kept everyone very busy if they wanted to join in. I was very lucky that my parents were cared for to this high level before they passed. Please for all of you reading this, just go and see what I experienced to get the best care for your loved one.

Caring103214450

Mom was in Brooking Park. At first they were doing great and were assisting her. Then they just kind of dropped the ball. They stopped helping her, like getting her down making sure she got the food. She wasn't eating. They wanted to move her to memory care -- which we ended up doing -- but I didn't like the way they did it. I knew she was missing several meals. She was right by the cafeteria. Couldn't they just knock on the door and let her know it's time to eat? She doesn't know what time it is. They used to do that, then they stopped doing it. I don't really understand. Their communication isn't really good, so I wasn't thrilled. I just didn't feel like she was getting the care that she needed, and it may just be because she was in the wrong unit. She should have been in memory care. They promised stuff, they were doing it at first, and then they stopped which is disappointing. Another issue that I had with them that scared me was I found pills underneath her chair when I moved her chair and lifted up stuff. They weren't making sure that she was taking her medicine. She dropped it, and then she couldn't find the pill. I actually saw it happen, so I know that for a fact. They bring it to her, and then they walk out. Every time I went in, I found pills underneath her chair. I did address that with them, and they said that couldn't happen and that they wouldn't allow that. Well, it did happen. So I'm hoping that they cured that problem, but I don't know how long she went without taking pills. She seemed to have missed a lot of them. They did have some good qualities. I just felt like at the time, they really dropped the ball.

rena3552

My husband is in the memory care unit of Brooking Park and it's near my house. They have single rooms, a room with a living room on the side, and also two people in a room with one bathroom. There are a lot of things going on. They have three or four people taking care of them. They have a slew of activities during the week. They have a lady that comes to sing and they all liked that. They also have grounds the residents can walk around. They have a dining room on the first floor and it's set up like in a hotel. My husband is a picky eater but he eats everything there.

Anonymous77

This facility is the home to a great-aunt of mine. I always enjoy visiting her in this home. There are consistently activities and festivities happening. She has normal services available to her including postal, beauty, light shopping, and a full service gym. As an active senior, she enjoys the freedom but also fellowship that this particular center offers her. The only negative I've heard her mention is the high rollover of nursing staff. On visits, the facility appears clean and welcoming.