My sister is at American House Sterling Heights. They're pretty good. Everything has been positive there. The only complaint that I have is she uses oxygen and she uses a tank separately when she's in the wheelchair when she goes to and from her dinner, and they don't have enough knowledge of how to properly use the tanks. A couple of times, the tanks went dead. Another time, they complained that the tanks were out of air, but they were full. Her apartment is very plain. We didn't move much furniture in except for a TV table and a TV. They provided a twin bed and a couple of tables. She doesn't want to participate in most activities. There are different levels of care and a medical team that provides other care. Incontinence was a big deal the first month, but now she's much better. There's an additional cost for services there. The room and board is one thing, but the medical team is another portion of it. They give the medicine to the people, make sure they're taken care of and cleaned up, and take people to dinner.
American House Sterling Heights
Offers Assisted Living and Independent Living
24 Reviews
11255 15 Mile Rd., Sterling Heights, MI 48312
Call
(800) 385-2527
Reviews of American House Sterling Heights
Assisted Living Reviews for American House Sterling Heights
November 30, 2017
I am a friend or relative of a current/past resident
January 07, 2017
I visited this facility
I signed up 12 to 18 months ahead at American House Sterling Heights Senior Living. The community, the people, and their relaxation are excellent. I had lunch there; it was good. The overall impression was excellent, and the people looked to be happy there. It was more like a 1-room apartment, and it had a kitchenette and a shower.
January 06, 2017
I visited this facility
American House was really nice and in a convenient location. The food was good. The people were friendly and attentive. The staff showed us around, and it was nice.
December 05, 2016
I visited this facility
American House Sterling Heights Senior Living was a very nice place. The staff was very thorough. The location was good, and the grounds were nice. They offer 3 meals a day, and they have some activities for their residents.
March 30, 2016
I visited this facility
American House seemed like a nice and clean place. The staff was very pleasant and everything seemed nice. There’s an individual one-bedroom that's a little more than what my brother-in-law needs. They have patios, an exercise room, a lot of dining areas, and televisions.
February 24, 2016
I am a friend or relative of a resident
My father is in American House, which is a very nice place that we enjoy. I like that it is small and single-story. They have a very good cook who serves three meals a day. He really likes it. He gets to keep his dog, which he really likes. They have a schedule where they take them shopping. The staff is very interactive and excellent. When I go in there and ask questions, they are very knowledgeable.
July 28, 2015
I visited this facility
What I like about American House – Sterling Heights is that they have lots of activities, and that was nice. They have music and entertainment, and sometimes kids come in and entertain them. The rooms are very nice and pretty. The staff was very friendly as well.
Provider Response
Dear Judy, I’m so pleased to hear you enjoy the variety of social activities we offer. Thank you for taking the time to leave such a glowing review. It’s always nice to hear from our resident’s on how much they take pleasure in being a part our community. All the best, Renee Lotito, Executive Director | (586) 298-3118
February 08, 2015
I visited this facility
The rooms are very nice, and the prices seem to be reasonable here at American House. The staff was wonderful. Everything is very nice and very clean. I like that fact that it is a one-story building so that my mother would not need to go on an elevator at all. I got a nice one hour tour two times, so I have a really good feel of the place. I even had lunch there to check the menu, and it was good. None of the other places is as nice as this facility.
Provider Response
How lovely to have such a glowing review of our community! Thank you for leaving your feedback! I'm happy you loved our community, as we work hard to make it feel like home. If I can answer any questions for you, please don’t hesitate to call me directly or stop by my office – my door is always open.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
January 17, 2015
I visited this facility
American House met our qualifications and needs. The staff was pleasant to work with. Their food was very good. The sanitation seemed to be good.
Provider Response
I’m proud that our staff is one of the best around, caring for our residents just like we would our own family. Hopefully all your questions were answered, but I would be happy to discuss anything else with you. Thank you for leaving your feedback!
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
January 09, 2015
I visited this facility
The American House at Sterling Heights would have been ideal for our mother because my brother lives right across the street so he could check on her, but I did not feel like there was enough going on. When I took my husband there, they were having an ice cream social. The manager accommodated us very well, gave us a good tour, and talked about the facility. My sister kind of liked it, but I did not. She gave us a good tour and took us to several rooms. The rooms were very old, and she said that this was their oldest location for the American House. Even with it being old, it was decent.
Provider Response
Thank you so much for taking the time to leave a review. Our Life Enrichment Directors provide many activities for residents -- who doesn't love ice cream? If I can ever be of assistance, please call.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
January 05, 2015
I am a friend or relative of a resident
American House is excellent, and I’ve been around and known others. It’s very clean, and the kitchen and help are wonderful because my mother has restricted diet. Everything was a la carte, and I like that for the reason that I had a bad experience with another facility. In this facility you can bring your own medication. They have card playing, and my mom like crochet. She goes to some of the concerts, to the holiday party dinner, and plays bingo once in a while.
Provider Response
I'm glad your mom is enjoying all the activities we offer here! Thank you so much for leaving your positive feedback, and for noticing our amenities. If you or your mom ever need anything, don't hesitate to ask.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
December 26, 2014
I visited this facility
I went to American House. I had been there before, and I thought it was very organized. They had everything there that I would need for my mom; I was just convincing my mom. It was bright, cheery, and well-maintained. They had medical staff on hand 24/7, and doctors come in once a week. They had physical therapy, and they did have some that were separate bedroom apartments, but they didn’t have any available at the time.
They had good activities there for people who want to participate, and it was just a very nice place. The personnel I met were friendly and informative.
Provider Response
Thanks for leaving your feedback! It can sometimes be difficult convincing a loved one to move into a new home -- if you'd like some tips, I'd be glad to help! Feel free to call me personally or drop by my office anytime.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
October 16, 2014
I visited this facility
American House Sterling Heights had a very nice atmosphere. Everybody was friendly and happy. The staff was really good in explaining everything. It really felt like they cared, and they were there for you. Even after my mom passed, they sent cards and still called. You don't find people like that. They really cared about the people they were working with, and it was nice to see that. They were amazing. It really felt like if something would happen; they would be right on it. They were all very nice people. It was community and not just a place. They had a lot of activities. If my mom had been there, she would have had the best of care.
Provider Response
I’m so very sorry about the loss of your mother, Priscilla. All of our thoughts are with you. Thank you so very much for thinking of us and leaving a review — it means more than you can realize. If you ever need anything, my door is always open.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
May 20, 2014
I visited this facility
The staff at American House was excellent. It was beautiful. I wished I could move in there. They were very nice. Sandy was very nice and took us on the tour. She was so sweet. She showed us the dining room. My father really liked her. She introduced him to some of the people there. There's no excuse for my father not to move in. They were very nice. They showed us furnished rooms and empty ones, and both of them were nice. They had a male group get-together and female group get-together. They had card playing and movie night. They went out to theaters and casinos. They even went to Hooter's one time. They did a lot of stuff. My father had two cars, and they were to give him two parking spaces for both of his vehicles. If I were of the age that I would have to go, that's where I would like to go. I would really enjoy being there.
Provider Response
I look forward to having your father move in our community and have fun with all the activities we offer – and I love hearing that you would also love to live here, too! There’s no better testament to living here as when family members can picture themselves here as well. If you should have any questions or just want to stop in and say hi, my door is always open! Or you can call me personally any time. Thanks for your feedback!
Sincerely, Anne Marie Folland, Executive Director 586-978-1060
March 27, 2014
I am a friend or relative of a resident
Mom stayed at American House for a couple of days. It was a nice facility. The rooms are clean, and the food was very good. However, the first day she was there, she fell and dislocated her hip. She was not able to able to push the button for help because of her dementia. I had impressed upon my sister when she brought Mom to have her evaluated, that they take the time with the medical people to make sure that she would be able to function at that level because I didn't feel she could. They didn't figure out that she wouldn't be able to push her button.
My sister was there on the 23rd of December in the afternoon after moving her in. She called me first thing the next morning and told me I needed to bring a wheelchair. They said she couldn't stand. They didn't say, "There's something wrong with her." It wasn't until Christmas night that they decided that she needed to go to the hospital. I was concerned because it took two days or so to figure out that she needed to go to the hospital when she dislocated her hip.
Provider Response
While I'm glad you like our community, I'm sorry that your mom had an injury. Our medical support group works with patients and their loved ones to provide the best medical care possible, based on all information on hand. If there's anything I can do, or any questions I can answer for you, please call me directly and I'd be happy to help.
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
December 29, 2013
I am a friend or relative of a resident
My dad is in an ALF now at American House Sterling Heights. I actually found it when I called the assisted living place my mom had been in before and they recommended this place. Their rooms are very spacious. Food is institutional but it is fine. The dining room is fine and pleasant, not too crowded. Regarding activities, I'm aware of them but my father doesn't participate in any of them. They have little field trips and nice entertainment every other week. They have a very good social director there and she works very hard to make things nice for people. It's a great place. We're very pleased with it. I absolutely recommend this place. There are other nicer facilities but the staff there really makes it excellent. They're very attentive. Also one of the reasons we chose this place was because they offer tray service for residents. We knew my father would refuse to go to the dining room, and for a charge, they will bring tray of food to the resident's room if somebody is not feeling well or refuses to go to the dining room. My dad refuses to go and he has never been to the dining room since he has been there. He is very antisocial.
Provider Response
I'm so proud of the staff here, and I'm happy you also appreciate their hard work! Thank you for recommending us. Our community is set up so our residents can do whatever they'd like to, so whether your dad wants to branch out on one of our social events or enjoy some peace and quiet in his own apartment, he can. We like to think of everyone as a big family, so please stop by or give me a call personally if you or your dad ever need anything.
Sincerely, Ann Marie Folland, Executive Director (586) 978-1060
September 25, 2013
I visited this facility
American House was a very clean and nice facility. They had apartments that had living area with one bedroom, a bathroom and a kitchenette. I liked it that the apartments were all in one level. The staff was very nice. They had activities and they go on trips. I would definitely recommend them to others.
Provider Response
Thanks so much for recommending us to others, Linda! We work hard to plan activities and trips that our residents will enjoy, so if you have any idea please feel free to let me know!
Sincerely, Ann Marie Folland, Executive Director 586-978-1060
March 20, 2013
I am a friend or relative of a resident
My whole family is very pleased that we were able to get Mom into this facility 5 years ago event hough she didn't want to leave her condo and all her friends. But it didn't take long before even she was glad she was living there. The staff was wonderful, caring people, and really deeply care for the residents. They were specially caring when my mom fell and broke her femur last year. She is back on her feet again now with their help. We would recommend this facility to anyone!
Provider Response
We love hearing that our residents love living here, even if they were hesitant at first "” because we do really care about our residents and hope they feel that. Thank you so much for recommending our senior living community, Susan27! We really appreciate it. If you ever need anything, please don't hesitate to stop by my office.
Sincerely, Ann Marie Folland, Executive Director (586) 978-1060
March 20, 2013
I am a current client of this provider
Very, Very friendly and Professional
Provider Response
Thank you for taking the time to leave your feedback, Wimbush Family! We appreciate it. My door is always open, if you ever have any questions or concerns.
Sincerely, Ann Marie Folland, Executive Director (586) 978-1060
February 24, 2013
I am a friend or relative of a resident
The facilities are well appointed and clean. The staff is very hands on. The medical team is probably the most caring. staff I have encountered. I feel very comfortable having my aunt at the Sterling I location.
Provider Response
Thanks so much for taking the time to leave your feedback, Gladys4! We think we've got a great staff, and we're happy to hear you are pleased with our community. If you or your aunt should ever need anything, my door is always open.
Sincerely, Ann Marie Folland Executive Director 586) 978-1060
September 21, 2012
I visited this facility
My mother is given very good care at American House. We know she can not live alone. They are there to take care of her and her needs 24 hours a day. It gives us great peace of mind knowing she is there.
Provider Response
Thanks so much for your review, peaceofmind! I am happy knowing that you are pleased with the care your mother is receiving and that you believe she is in good hands with us at our American House Sterling I. Thank you for leaving your feedback!
Sincerely, Ann Marie Folland, Executive Director, (586) 978-1060
September 19, 2012
I visited this facility
Ann Marie and Paula are great!! Nothing gets passed from both of these lovely ladies. My mom also has full-time care from the medical team. They care and comfort her when needed. Ann Marie runs a very tight ship and her residents are her #1 priority--
Provider Response
Wow, Debora, thank you for your kind words! Paula and I do work hard to make sure our residents are happy and have everything they need and we definitely appreciate that you took notice of this! Your mom is lovely and we're lucky to know her!
Thanks! Ann Marie Folland, Executive Director, (586) 978-1060
Independent Living Reviews for American House Sterling Heights
October 31, 2017
I am a friend or relative of a current/past resident
My mom moved into American House, but the next day, she was hospitalized, so I'm sure it's a wonderful place. She spent one night. The staff is very good, and we're very happy. For me, it was perfect and just 15 minutes away from me. Her room is very nice. Before she moved in, they painted it, put in new carpet and a brand-new bathroom, so it's excellent. The price is a little bit high but it's the best price compared to all the other places.
August 13, 2015
I visited this facility
We had a very good experience at American House. The people were very kind and very informative. Everything was good. They had apartment like settings, and we needed something with less independence. My husband needed more care than American House offered. The rooms were nice. There were a couple of selections that you could choose from depending on your needs. If I had different needs, I would consider them. American House was just fine the way it was from what I saw. I would recommend it because of the cleanliness and the facility itself.
Provider Response
Thanks for your positive review and recommendation. Our staff is delighted to hear they’re doing such a great job! We do have other American House locations which may be more suitable to your husband’s needs. You can see a complete list online at www.americanhouse.com. If you find one you like to visit, I’d be more than happy to arrange a tour. Feel free to call me directly at (586) 298-3119. Warmest Regards, Ann Marie Folland, Executive Director
Services and Amenities of American House Sterling Heights
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Hospice Care
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Religious Services
Languages
- English
General
- Resident Capacity: 73
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
About American House Sterling Heights
Our amentities and services are designed to create a maintenance-free lifestyle, with the joys of living in a senior community. You enjoy the privacy of your own apartment, or socialize with friends in one of our community spaces. Sterling Heights provides the peace of mind knowing you have on-site staff 24 hours a day, seven days a week. Our charming community offers: maintenance free apartments, restaurant style dining, community dining room, activity director with diverse resident programming, cozy common areas for family and community events, weekly housekeeping and laundry service.
What Makes Us Special
We have longevity within our community, are only one story, have completed recent renovations to our commons areas, and offer an affordable price point.
Map of American House Sterling Heights
Senior Living Communities near Macomb County, MI
Senior Living Communities near Sterling Heights, MI
Other Senior Care in Sterling Heights, MI
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
