Pomeroy Living - Northville

Caring RN daughter

Beautiful facility that's well-maintained. Generous size room. Reasonably good personalized food. My father did not want to participate in activities, so I can't say a lot about that. The staff is well-trained to be pleasant and agreeable, but sometimes follow-through is lacking. As a medical professional, I thought the staff could have used more training and supervision. They did not do transfers in the safest way. They did not manage shaving and hearing aids as well as one could wish. If a patient needs assistance to the toilet, even if they know how to call for help, there is little chance someone will come in time to prevent incontinence. Some staff were very responsive and helpful, others less so. The staffing ratios seem adequate. Overall, unless you get one to one care, this is probably as good as it gets.

Craig B.

My mother was a resident there for awhile. Nice facility but realize you do pay a premium. On the tour they do tell you about the staff to resident ratio, but that hardly matters when the staff are tucked away playing on their phones. Also, the medical care was poor. They seemed to rely on medication as their care. Most residents where sat in front of the television where they would just stare aimlessly. My mother did get worse under their care were as now she is doing better. At a different place with more activities and staff interaction.

Sassy15

My mom was here in memory care and we had so many issues with staff. They play on their phones all the time and residents are put in front on the tv. We complained to upper management and my mom was kicked out. They don't like when you complain. We asked for my mom to see a dentist and they never brought one in. My dad had to finally take her somewhere else. My mom lost a lot of items from her room and they wouldn't help in finding them or issue a refund.

pinkice00

We had a bad experience at Beacon. Not enough activities going on, a always being cancelled. Residents are just sat in front of the TV.

Jann P

Beacon Square is a very nice environment for the residents. My Dad lives there. I visit at least twice a day for his special needs (stoma). The staff is extremely caring. His room is comfortable, and easy access to dining. His bathroom is beautiful and roomy. No lip to the shower. Nancy the activity coordinator does an excellent job. The activity staff is very aware to include the residents. This facility gave more variety to my Dad's life. So very fortunate my Dad is able to to live there. I would highly recommend Beacon.

Thanks for caring froma daughter.

My father was a resident of Beacon Square. He moved there from an independent living facility that included a high level of care (for an additional charge), but he needed more consistent care. The family setting (3 "houses" with small dining areas) was perfect for him. The facility provided many activities and the activity directors encouraged him to join in on the fun. The aides were very kind and recognized that he was a person who liked to joke around. He enjoyed the food...the chef does a very good job. At the end, when he was on hospice, everyone was very helpful and caring. The staff's kindness helped us through a very difficult time.