Greenbriar Community Care Center

Reviewer#RD0604b

I liked that Greenbriar Community Care Center was fairly new. It was rebuilt several years back. They have a full complex generator, so when hurricanes came, they didn't generally evacuate, so I didn't have to worry about all that with my father. The place was nicely kept. The staff was fairly nice. In general, they did a nice job. They tried to take good care of my father, and he appreciated the love they gave him when he was there. All of that was good. They did a lot of nice stuff like Christmas time or whatever holidays like they decorated all the places they had. It's a fairly big one. As far as other places go, it seemed to be a fairly big complex. They decorated them all nicely and invited the family for things, so that was a lot of the good stuff there with my father. They had a lot of physical therapy and things for him when he could still benefit from that. They had speech therapy and things like that as he was starting to degrade. I thought all that was nice. They did a nice job with that. I went there a lot of times when he was eating. The food looked pretty decent. They had a varied menu and stuff. Each of the wings had a big seating area in the middle. A lot of the people were ambulatory and could get around on their own, so they would come out to the central area to eat, so that's kind of where they served them their meals. For a while, they were having movies on Fridays, and you could come to watch the movies with the family members and they would pop popcorn. They had a list of activities that they were doing. My father just wasn't that interactive anymore, but I didn't pay attention to the list because he wasn't using it. Those people were great. They were very caring. They loved my father. They took care of him all the time and they were extremely nice. However, when there were things that we thought the administration should be doing or looking for, it was difficult to get them to respond. There were times when we felt that they could have been a little more responsive, but that's more of the administrative folks. But everyone who was taking care of the people, as far as I could tell, was great. I love them. The wing my father was in, they had a lot of people who couldn't care for themselves, you might think there was some kind of institutional smell or something, but it wasn't. It was always pleasant, and I thought it was in good shape and well-maintained.

selenaB

I wanted to leave no stars at all. This place was nice when my mother was first admitted to this facility but it went downhill with the CNAs that were there. My mom did not get bathes often and no proper grooming. People stole her personal care items and food items from her room. It got bad that I had to send pics to one of the admin to let them see the things that I provided for her. I finally moved my mom out of there after an incident that left for big left toe almost cut off from the van ride from diaylis and the driver claiming she had no idea what happened. But what happened was carelessness and rushing. I would not recommend taking your loved one here with the young, unexperienced kids that they have hired to work. There are only a very few that properly perform the job they are paid to do. Unless you can be there every single day to monitor and make sure they are doing whats supposed to done this is not the place to be. Only thing nice I can say about it is that the residents don't have to share a room

Kimberly

My uncle stayed at Greenbriar Community Care Center before. He was there for rehab and for an infection. It was good and it was clean and everything, but he didn't like it there. He said he didn't like the staff, but he has dementia, so I don't know how much of what he said was true and not true. He just didn't like it there, but I thought it was OK. His room was clean. They took care of him while I was there. I didn't see anything out of order or anything like that, and I went up there all the time to see him. It just smelled funny. All their bedrooms were around the dining area, with tables and chairs in the middle. He didn't like the food there. I liked that he had a private room.

Claudette

My mother is in Greenbriar Community Care Center. We are not happy because we feel like mom wasn't being treated properly. All of a sudden, since they found out we want to search for a different place, they've been doing physical therapy and been taking care of her. Things were OK for the first month or so, but after that things kind of went downhill because the care that my mom should have been getting was not there. She's an amputee, and she can no longer get up by herself. She needs help, and they're not there when she's got to go to the restroom. In the last few weeks, things have gotten a little bit better since they found we're in the process of looking for a different place. She's doing physical therapy, and they're fitting her for a prosthesis. Things have started to look up. She's in a single room. They have played games, and she's been there since the beginning of the pandemic. A few months after she's there, it seems like the games stopped and activities stopped. They mainly just kind of wheel around in their wheelchairs, so that they're able to meet up and talk to each other. That's really the only thing that they have going for them there right now. The only thing I know they have is the exercises, like the physical therapy that she's getting now daily Monday through Friday. The nursing home is broken down into sections. Each group gets together in the dining area. Other than that, the only thing they've got is just to go in their rooms to watch TV. There are really no activities for them. They changed staff so much that it's hard to just rate them because one day they may have one person, the next day it'd be another person. Each person gets different food. It's a nice building, and it's brand new. It's only been there a few years.

Deanna

My husband is at Greenbriar Community Care Center. I am not satisfied with it at all. We can't get in touch with him. It is like everything is secretive for me even though and I put him there. There is no communication with the family. I get that he is in quarantine, and we were told we'd get to see him at his window, and we have gone. I wanted to leave a phone with him, I wanted to leave just a simple phone, but she said that won't be necessary because they had a phone there and we could Facetime with him, but he has been there a week and I can't. They either don't answer, or they answer the phone, but they don't put me through and the phone, it just rings, and nobody answers. His room looked nice, but the bathroom looks bigger than the bedroom, to be honest with you. He asked me to come and get him, and he said they had him locked up in his room. He is the type that can do without seeing people, he is always like that, he is very shy and withdrawn and he isolates himself. He wants to get out and see what the place looks like. There is a lot of construction going on and it looks like they are landscaping so it must be a fairly new building. In the afternoon when I visited, it was raining pretty hard, and they had people sitting around the porch in rocking chairs. They called me and they were saying that he has his bags packed. They say they are doing occupational and physical therapy with him and I requested speech therapy, so they started doing that with him. I asked him if they are doing that with him and he says no but I can't go by what he tells me I have to see it for myself.

Barbara

My mom is in rehab right now at Greenbriar Community Care Center. It's very nice and clean. They're friendly, and I'm very happy with it. The staff is very obliging. Everybody is very helpful. I have no complaints. The food is very good, and I'm very happy with it. I'm happy with everything there. The only thing she does is rehab, and she's starting to enjoy that.