Greenbriar Community Care Center

My mother is in Greenbriar Community Care Center. We are not happy because we feel like mom wasn't being treated properly. All of a sudden, since they found out we want to search for a different place, they've been doing physical therapy and been taking care of her. Things were OK for the first month or so, but after that things kind of went downhill because the care that my mom should have been getting was not there. She's an amputee, and she can no longer get up by herself. She needs help, and they're not there when she's got to go to the restroom. In the last few weeks, things have gotten a little bit better since they found we're in the process of looking for a different place. She's doing physical therapy, and they're fitting her for a prosthesis. Things have started to look up. She's in a single room. They have played games, and she's been there since the beginning of the pandemic. A few months after she's there, it seems like the games stopped and activities stopped. They mainly just kind of wheel around in their wheelchairs, so that they're able to meet up and talk to each other. That's really the only thing that they have going for them there right now. The only thing I know they have is the exercises, like the physical therapy that she's getting now daily Monday through Friday. The nursing home is broken down into sections. Each group gets together in the dining area. Other than that, the only thing they've got is just to go in their rooms to watch TV. There are really no activities for them. They changed staff so much that it's hard to just rate them because one day they may have one person, the next day it'd be another person. Each person gets different food. It's a nice building, and it's brand new. It's only been there a few years.

My husband is at Greenbriar Community Care Center. I am not satisfied with it at all. We can't get in touch with him. It is like everything is secretive for me even though and I put him there. There is no communication with the family. I get that he is in quarantine, and we were told we'd get to see him at his window, and we have gone. I wanted to leave a phone with him, I wanted to leave just a simple phone, but she said that won't be necessary because they had a phone there and we could Facetime with him, but he has been there a week and I can't. They either don't answer, or they answer the phone, but they don't put me through and the phone, it just rings, and nobody answers. His room looked nice, but the bathroom looks bigger than the bedroom, to be honest with you. He asked me to come and get him, and he said they had him locked up in his room. He is the type that can do without seeing people, he is always like that, he is very shy and withdrawn and he isolates himself. He wants to get out and see what the place looks like. There is a lot of construction going on and it looks like they are landscaping so it must be a fairly new building. In the afternoon when I visited, it was raining pretty hard, and they had people sitting around the porch in rocking chairs. They called me and they were saying that he has his bags packed. They say they are doing occupational and physical therapy with him and I requested speech therapy, so they started doing that with him. I asked him if they are doing that with him and he says no but I can't go by what he tells me I have to see it for myself.

My mom is in rehab right now at Greenbriar Community Care Center. It's very nice and clean. They're friendly, and I'm very happy with it. The staff is very obliging. Everybody is very helpful. I have no complaints. The food is very good, and I'm very happy with it. I'm happy with everything there. The only thing she does is rehab, and she's starting to enjoy that.

My mother has been to Greenbriar Community Care Center, which was not good at all. It smelled like a nursing-home, and you saw a lot of people roaming around in wheelchairs. They kind of park them in front of the TV, but there is not really too much of anything. The physical therapy was probably better of the bunch here in Slidell. Her room wasn’t personable; you felt like you were in an institution. I didn’t care for it at all.