Brookdale Mandeville

Susan

Brookdale Mandeville was very nice and calming. Their residents were very well looked after. Tracey gave me the tour, and she was great. She's very passionate about what she does. The apartments were just the right size. They had a nice courtyard for people to walk around in and seating areas outside.

Rudolph

We toured Brookdale Mandeville. It's a very nice, quiet facility. It's an older facility, but it's well-maintained. The staff who showed me around was very cordial and very knowledgeable. The rooms were large for a care facility, and they had a lot of extra amenities. They had a full bathroom, and they also had a small kitchen, which was nice. It was also convenient right off of 190. It's easy to get to.

Gerald

Brookdale Mandeville was a very nice place. I like the cleanliness of the place. The apartments were not quite as big as the other place. When I was there visiting, they were right in the middle of eating lunch. I didn't go in their lunch facility or anything or check it out, but I did have a copy of the menu from there, and the food's pretty much on the same line as the other place. The place was exceptional. The person during the visit was a very nice lady. She's definitely an asset to the company. She gave me a fantastic tour of the place. We toured the grounds, and we toured the activity rooms. They keep them busy. She was very, very nice, and very knowledgeable. I'm the type of person who asks a lot of questions, and she never once stalled on anything I asked her. She's very well educated on what she does.

Beth

My mother was in need of memory care due to advancing dementia and Parkinson's disease. She has been at Brookdale for three weeks and seems to be thriving and doing well already. The staff is always SO friendly and helpful, and they care about the residents. I should have placed her sooner! I didn't rate the food because I haven't tasted it but mom seems to like it. :)

B Davis

Last year, Our senior family member had received the most compassionate and nurturing care imaginable, especially from two (2) distinguished care givers at Brookdale, Mandeville LA. However, TODAY, and as of June, 2022, their best and most compassionate staff, have just left, and their replacements are very poor quality. The residents have now the worst care I have seen. And many senior residents are most unhappy. In my opinion, Brookdale and The Trace, have become the worst place I know of for your senior family member.

Provider Response

Michelle

I felt like Brookdale Mandeville memory care was dark and not as clean as other facilities I had seen. The rooms were just way too small. Overall, it just seemed like a step-down. It was not as updated as other ones that I have seen, and it didn't seem as well-kept. I didn't see any activities, but they had activities listed on the information I got. I just didn't observe any of them during my visit. I think it had both studios and shared rooms. The staff was very nice, but I don't think they were as professional as some that I've seen or talked to.

Provider Response

Douglas

Brookdale Mandeville gave a good tour and a lot of information, but my brother-in-law has a big dog and three cats, so it won't quite fit. It's very nice but he's not quite ready for full care yet. We toured the assisted living and it looked like they had good staff and a good facility. It's just that it was more care than he needed. The cleanliness was very good, everything was very festive, they were clean, friendly, and very efficient.

Keith

Brookdale Mandeville is old. It's just like there's paint on it and carpeting. It is like the maintenance wasn't done as well as the other places I toured. They need to improve it, really. They showed me their TV room, dining room, and the outside courtyard (which was not much). It didn't have much to offer. The staff was nice; I didn't have any problems with them.

Bryan

The tour at Brookdale Mandeville went well. The lady was very nice; I guess she's the director, if that's what you want to call her. The apartment was very small. The pricing was a little high. It seemed like a good community; no issues. It was just out of our price range to be honest with you. She showed me the dining area, courtyard, art room, and different things. It was very clean. The staff was very nice and very professional. They have bingo, art, and holiday parties. There's like a banquet room; the family wants to go in and use the banquet room to throw a party for my mom or whatever, and you can do that and things like that.

Provider Response

Fred

My tour at Brookdale Mandeville was really good. We discussed my concerns and what needs my mother would have, and the lady I met with did a really good job of inquiring about those. We toured the rooms, and they were really nice, compact, and accessible. Everything there was all nice, clean, and well kept. They have common areas and a fitness area, and they have some social activities, too. The facilities were nice.

Christy

My mother is in Brookdale Mandeville. When I walked in, it just felt like a home rather than a country club-like some of them do. She's in the Alzheimer's/memory care unit, and I'm very pleased. The staff is very pleasant and very caring. She doesn't remember what she eats, so I really don't know anything about the food. I'm told that they are doing little Mardi Gras floats out of shoeboxes, they do some exercise, and they have game night, and as far as I know, these are continuing. You can't go there to be involved in the activities, so I can only go by what they're telling me. It's very well laid out. They have several different areas that people can go to like the library, a canteen area, and a craft area. It's very nice.

Marlene

We went to Brookdale Mandeville, and we liked it. It was very clean, homey, and cheerful. The staff we had contact with was very professional, pleasant and helpful, the residents all seemed to be comfortable. It had a pleasant atmosphere. We did not eat, but there were some delicious smells in the dining area.

Daun Calvert

The staff is fantastic. They treat each resident as they are a part of their own family. I would highly recommend Brookdale in Mandeville to anyone who is looking for a safe and happy place for their loved one.

Keeping the light on

Brookdale is a wonderful place for people needing help getting around or even help with medication . The other reisidents are wonderful and very friendly to welcome new residents.

bArb26

Attendants are very caring and always polite. The rooms are very nice. The food is only average and does not always look appealing.

Judy

I loved Brookdale Mandeville. It was very nice. I loved Lauren, the person who gave me the tour. She's precious and excellent. She was very kind and empathetic. I was very impressed. The dining area looked lovely. It didn't feel like an assisted living place, nursing home, or memory care unit. It felt like a hotel and it had wide hallways, like a Hilton, a Marriott, or a Ritz-Carlton even. They had a library that I was very impressed with, a very nice TV room, and they had an open house for family that night. The place was clean.

darren300658

Brookdale Mandeville was nice, clean, and friendly. They did serve 3 meals a day. The staff was friendly. They showed me a studio room, which was adequate. They did have a library, a place where they can watch television, a bus service, and a little outdoor area.

DR086052

We placed my mom in Brookdale Mandeville. It has caring, very attentive staff, and the place is clean and does not smell. They have activities for them, and so I have been pleased so far. The food is good. She is in the memory care wing. They have arts and crafts and a lot of entertainment. They had a little Christmas party and took them out to see Christmas lights and to have a little tour of the city. They have activities going on all the time to keep them busy.

Anonymous122323550

My daughter and I liked the location of Brookdale Mandeville and its layout. The dining area was great. We loved it.

PY2016

Brookdale Mandeville (Formerly Emeritus at Mandeville) looked very nice. I got to visit their rooms and they were very nice. I am interested in their respite care if my husband and I want to travel. They had some rooms for that and they were set up really beautifully. The activities were very nice. The dining area and the living area looked beautiful. They had a musician that particular day. It was a really good day for me to visit. Somebody in the administration was extremely professional and very helpful. Based on what I saw and what I learned, it was excellent.

Caring Wife1

Brookdale Mandeville was a very nice facility. I liked it, but it's financially not feasible for me right now. It's very clean, and the people were very friendly and very helpful. The rooms were very clean, very nice, and very homey. There were people watching TV and reading with each other. I talked to the director, and she gave me the tour.

Anonymous116509650

The rooms at Brookdale Mandeville were small but adequate. They had great food. They had people that come in and events. They were really good.

Carol115298850

Brookdale is a very nice, clean, very well-decorated, and pleasing to the eyes facility. My friend has short-term memory loss, and they have to have her where she is watched and cannot leave. She has a room, which is very nice. It is rather large. They get them up, get them dressed, and bring them into a community room where they gather and watch TV. I have another friend there whose father-in-law goes there after surgery, and they are very pleased.

Caring112799550

I visited Brookdale Mandeville for my parents. The lady I met with was wonderful. She answered all my questions. She gave me basically all the information I needed to know. The facility itself was really nice. It was very homey feeling. It didn't feel like a nursing home even though they can offer that care. It was very clean and really big. They have a library and a computer room and all those different stuff for the residents to use. Overall, I really like it. The rooms were really nice. There was room for a fridge and a microwave, there was a nice big handicap-accessible bathroom, and there was nice furniture. The dining facility was nice and big, and it felt like a restaurant. It was really nice. They have different menus and different diets available. They have lots of activities too. They have a monthly calendar that showed the activity that they did. They also provide transportation to and from doctor's appointments and to the stores, so there were lots of opportunities to get out and do stuff. The thing that impressed me most was that all of the people who work there seemed to know everybody, and that’s really important that they have a personal relationship with them and they genuinely care about them. The lady who was giving me the tour knew every single resident that she passed by and knew their stories. One of them needed help getting back to his room, and she knew right away that he needed his wheelchair; that impressed me because personal relationship is the most important thing to me.

Patricia93324650

We chose Brookdale Mandeville for my father-in-law, but he passed away before he could move in. It was a nice, clean place. The staff was very caring and involved with their patients or clients. They seemed to know all the patients. They conversed with them about things. It was inviting, and the staff was very knowledgeable and ready to answer any question that we had.

Caring105847450

Brookdale Mandeville was recommended by the social worker at the nursing home where my father was doing rehabilitation after a stroke. We went and visited there, it’s lovely, and they served us lunch. We have to meet with some of the other residents, and they were very happy there. We then made arrangements for my father to move there, and it has been a wonderful experience. The staff was pleasant, helpful, and available. They have activities all throughout the day; they have exercise classes, bingo, live concerts, cooking demonstrations, birthday parties, arts and crafts, and gardening. The room is lovely and very nice.

Durel

Brookdale Mandeville is an excellent place. The prices are a little bit less. The service is comparable, and the food looks good.

Keith5

It is like being in a cruise ship without leaving the dock that's how nice it is. I am very happy that my mom is there. The staff is great. They take good care of her. They have daily activities and the food is good. I am very confident and comfortable that my mom is there.