Good response from administration.
Brookdale Mandeville
Offers Assisted Living and Memory Care
25 Reviews
1414 N. Causeway Blvd., Mandeville, LA 70471
Call
(800) 385-2527
Reviews of Brookdale Mandeville
Assisted Living Reviews for Brookdale Mandeville
July 10, 2019
I am/was a resident of this facility
March 13, 2019
I am a friend or relative of a current/past resident
The staff is fantastic. They treat each resident as they are a part of their own family. I would highly recommend Brookdale in Mandeville to anyone who is looking for a safe and happy place for their loved one.
March 13, 2019
I am a friend or relative of a current/past resident
Brookdale is a wonderful place for people needing help getting around or even help with medication . The other reisidents are wonderful and very friendly to welcome new residents.
October 23, 2018
I visited this facility
I loved Brookdale Mandeville. It was very nice. I loved Lauren, the person who gave me the tour. She's precious and excellent. She was very kind and empathetic. I was very impressed. The dining area looked lovely. It didn't feel like an assisted living place, nursing home, or memory care unit. It felt like a hotel and it had wide hallways, like a Hilton, a Marriott, or a Ritz-Carlton even. They had a library that I was very impressed with, a very nice TV room, and they had an open house for family that night. The place was clean.
June 07, 2017
I visited this facility
Brookdale Mandeville was nice, clean, and friendly. They did serve 3 meals a day. The staff was friendly. They showed me a studio room, which was adequate. They did have a library, a place where they can watch television, a bus service, and a little outdoor area.
January 06, 2017
I am a friend or relative of a current/past resident
We placed my mom in Brookdale Mandeville. It has caring, very attentive staff, and the place is clean and does not smell. They have activities for them, and so I have been pleased so far. The food is good. She is in the memory care wing. They have arts and crafts and a lot of entertainment. They had a little Christmas party and took them out to see Christmas lights and to have a little tour of the city. They have activities going on all the time to keep them busy.
April 06, 2016
I visited this facility
My daughter and I liked the location of Brookdale Mandeville and its layout. The dining area was great. We loved it.
February 29, 2016
I visited this facility
Brookdale Mandeville (Formerly Emeritus at Mandeville) looked very nice. I got to visit their rooms and they were very nice. I am interested in their respite care if my husband and I want to travel. They had some rooms for that and they were set up really beautifully. The activities were very nice. The dining area and the living area looked beautiful. They had a musician that particular day. It was a really good day for me to visit. Somebody in the administration was extremely professional and very helpful. Based on what I saw and what I learned, it was excellent.
December 20, 2015
I visited this facility
Brookdale Mandeville (formerly Emeritus at Mandeville) was a very nice facility. I liked it, but it's financially not feasible for me right now. It's very clean, and the people were very friendly and very helpful. The rooms were very clean, very nice, and very homey. There were people watching TV and reading with each other. I talked to the director, and she gave me the tour.
November 19, 2015
I visited this facility
The rooms at Brookdale Mandeville were small but adequate. They had great food. They had people that come in and events. They were really good.
October 28, 2015
I am a friend or relative of a resident
Brookdale is a very nice, clean, very well-decorated, and pleasing to the eyes facility. My friend has short-term memory loss, and they have to have her where she is watched and cannot leave. She has a room, which is very nice. It is rather large. They get them up, get them dressed, and bring them into a community room where they gather and watch TV. I have another friend there whose father-in-law goes there after surgery, and they are very pleased.
September 07, 2015
I visited this facility
I visited Brookdale Mandeville for my parents. The lady I met with was wonderful. She answered all my questions. She gave me basically all the information I needed to know. The facility itself was really nice. It was very homey feeling. It didn't feel like a nursing home even though they can offer that care. It was very clean and really big. They have a library and a computer room and all those different stuff for the residents to use. Overall, I really like it. The rooms were really nice. There was room for a fridge and a microwave, there was a nice big handicap-accessible bathroom, and there was nice furniture. The dining facility was nice and big, and it felt like a restaurant. It was really nice. They have different menus and different diets available. They have lots of activities too. They have a monthly calendar that showed the activity that they did. They also provide transportation to and from doctor's appointments and to the stores, so there were lots of opportunities to get out and do stuff. The thing that impressed me most was that all of the people who work there seemed to know everybody, and that’s really important that they have a personal relationship with them and they genuinely care about them. The lady who was giving me the tour knew every single resident that she passed by and knew their stories. One of them needed help getting back to his room, and she knew right away that he needed his wheelchair; that impressed me because personal relationship is the most important thing to me.
September 07, 2015
I am a friend or relative of a resident
The staff is incredibly professional. All of the people who care for her are all so nice, and I have been pleasantly surprised with the whole experience. The rooms are really nice. They are upgrading some while some they have not upgraded yet, but they are really nice. It reminds me of a hotel room. The dining experience has been wonderful. It is set up like a restaurant, they get a menu everyday, they choose from different choices, and servers serve. They have got all kinds of things; they take outings to the lakeside, and they also go to the different stores. They go to Walmart, Target, or the Dollar General, and they put whoever wants to go on a bus. They also, once a month, go out to a nice restaurant around town. I don't have any other thing to compare it to, so for me and my mother-in-law, Brookdale Mandeville has been a five.
June 11, 2015
I visited this facility
We chose Emeritus Mandeville (Brookdale Mandeville) for my father-in-law, but he passed away before he could move in. It was a nice, clean place. The staff was very caring and involved with their patients or clients. They seemed to know all the patients. They conversed with them about things.
It was inviting, and the staff was very knowledgeable and ready to answer any question that we had.
May 12, 2015
I am a friend or relative of a resident
Brookdale Mandeville was recommended by the social worker at the nursing home where my father was doing rehabilitation after a stroke. We went and visited there, it’s lovely, and they served us lunch. We have to meet with some of the other residents, and they were very happy there. We then made arrangements for my father to move there, and it has been a wonderful experience. The staff was pleasant, helpful, and available. They have activities all throughout the day; they have exercise classes, bingo, live concerts, cooking demonstrations, birthday parties, arts and crafts, and gardening. The room is lovely and very nice.
May 12, 2015
I visited this facility
Brookdale Mandeville (Emeritus at Mandeville) is an excellent place. The prices are a little bit less. The service is comparable, and the food looks good.
April 13, 2015
I visited this facility
We moved my Mom in to the Alzheimer's unit just last week so my review is based on the process of moving and acclimating her to the facility. Our loved ones behavior is very difficult to manage at this stage and the staff encourages us everyday with the positive progress she is making. We love her room and how they gave us 100% control over decor. The staff at all levels are caring, informative and make us feel they truly care about how this transition affects the whole family. Mom is still adjusting and definitely giving them a run for their money but they are doing all they can to engage her and protect her dignity. We are so pleased with the facility and management that my father is looking at moving to the front part - assisted living of the facility. I never thought he'd want to leave his home! After experiencing the worst care possible at another facility and a move after just a few weeks, I was leery but we could not be more pleased!
June 15, 2014
I am a friend or relative of resident
My father was in this facility in memory care. The caregivers were very kind to him and did the best they could under the conditions they had. My father's room was not cleaned well, sheets were not washed and replaced regularly, and other areas of the unit were smelly and unclean. Serious incidents were not reported and communication was often a problem - I was not informed about what was happening with my father. I would not recommend. Period.
February 28, 2014
I am a friend or relative of a resident
We had a friend that had a parent at Emeritus at Mandeville and they recommended the facility to us so we had mom in there. The facility is very pretty and the rooms were fine. It's a nice size room and they provide the furniture for us because we were just there for a short time. Mom had a fall and she broke her ankle in the bathroom so she needed to go to the hospital. I didn’t feel like they are able to provide the care that mom needs so I would rate them low. They would probably be fine for a senior who just needs basic care. Their food is fine and I think mom enjoys it.
October 11, 2013
I am a friend or relative of resident
My mother was at Emeritus for over a year, The care she received was terrible. Complaints were made on numerous occasions without resolve. The management is not considerate to the needs of the patients only the bottom dollar. When our room flooded with rain water and we had to move her no consideration was given by management. Try and call corporate with complaint and see if you get a phone call back, you won't.
August 09, 2013
I am a friend or relative of a resident
It is like being in a cruise ship without leaving the dock that's how nice Emeritus at Mandeville is. I am very happy that my mom is there. The staff is great. They take good care of her. They have daily activities and the food is good. I am very confident and comfortable that my mom is there.
November 07, 2012
I visited this facility
Everything was clean and orderly, all of the employees seemed to be busy and the residents seemed to be happy, or at least content. I visited with several of the residents and i must say that they all gave wonderful reviews of what it was like to live there. The spoke of how well they were treated, like they were friends with their caretakers. Upon speaking with the caretakers, and I only spoke with two or three, I thought to myself that I would recommend Emeritus to my aunt, who is not happy where she is at. The place seemed to have a sense of elegance about it, like i was visiting a grand hotel where everyone was happy to see me. It kind of made me wish that I could live there myself. There was no feeling of discomfort there whatsoever. It just seems like a good place to be. I would definitely recommend it to anyone who was in need of such a facility.
May 30, 2012
I visited this facility
We chose Emeritus of Mandeville because the place is beautiful. It's very clean like a hotel. They also have memory care unit for my mother. She has a very spacious room and private one. One thing that needs to improve is their laundry, they should be very careful with the delicate ones. But she's doing really great and they treat her very well. From the time she moved in to Emeritus she actually gained weight and she must really like the food. I will surely recommend Emeritus to others.
July 30, 2011
I visited this facility
Facility was clean, organized, and the staff was friendly. Menu items are versatile and nutritious, as well and varied. The rooms appeared comfortable and of an adequate size, and the furnishings appeared in new condition. The location is easily accessible from many southern parts of the state by the Causeway Bridge, and visits and visitors are encouraged. I had a pleasant experience overall with this facility, and I would recommend it to anyone that needed to find a safe and reliable place to live.
Memory Care Reviews for Brookdale Mandeville
March 13, 2019
I am a friend or relative of a current/past resident
Attendants are very caring and always polite. The rooms are very nice. The food is only average and does not always look appealing.
Questions about Brookdale Mandeville
What ongoing training does the staff receive in dementia care?
We do participate in in-service training provided by hospice & home health companies on specific dementia related diseases. Also Brookdale provides ongoing online training that must be completed monthly. In addition Brookdale Mandeville hosts monthly team meetings which are proactive in educating the team on dementia related topics.
Describe the overall population of assisted living residents at Brookdale Mandeville. What is their average age? What are their favorite things to do?
Our resident's average age is 82. Their favorite things are Happy Hour, Casino trips, and going out to lunch.
What programs or activities does Brookdale Mandeville offer to enrich residents' well-being?
Brookdale offers Optimum Life to integrate all - Optimum Life® isn’t just a program. It’s a philosophy of holistic well-being, encompassing six dimensions: Physical, emotional, purposeful, social, spiritual, and intellectual, that enlightens everything we do, from every meal we prepare to every lifelong passion that we help to make a reality. / Also since we do have a small community, resident input on activities & programming is extremely important & taken into consideration so our calendar is adjusted accordingly
What places are near Brookdale Mandeville or within walking distance for assisted living residents to enjoy?
Times Grill restaurant and shopping
What transportation services does Brookdale Mandeville offer to assisted living residents?
Brookdale bus Monday through Friday for medical appts. and other outside activities
What makes the chef or dining program at Brookdale Mandeville exceptional? What kind of menu can assisted living residents expect?
Always available options. Menu chat with residents. Worked in dining services over 20 years. Loves to prepare comfort foods.
What safety features or security measures does Brookdale Mandeville offer to assisted living residents?
Emergency call system in each apartment, all doors are alarmed after 5 pm.
How does Brookdale Mandeville keep residents' families informed about their loved ones?
Quarterly meetings, phone calls during change in condition.
What is the care staff-to-resident ratio at Brookdale Mandeville during daytime and nighttime hours?
We staff according to resident needs and acuity
If Brookdale Mandeville accepts dogs or cats, what indoor/outdoor areas can they enjoy?
All pets need to be on a leash and can enjoy our 2 courtyards.
What ongoing senior care training does the staff receive?
Monthly training and electronic classes.
How many staffers are on duty in the daytime and overnight?
Depending on how many residents in the community overnight there are 5-6. During the daytime hours 6-12- Including managers & nurses
What safety features or security measures does Brookdale Mandeville provide to protect residents who wander?
In our Memory care we do have a secured community only accessible by a code given only to Brookdale employees for the safety of our residents
What programs or activities does Brookdale Mandeville offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our Daily Path is structured specifically for those with ALZ & Dementia. Our Cluster groups help those on both sides of the spectrum stay engaged to their fullest potential while still participating in the same activity. My Life Story is a program designed to capture each resident’s amazing story for the purpose of leaving a legacy, engaging in the developmental process of life review, and connecting with fellow residents and Brookdale associates. Stories are captured through weekly opportunities for journaling, recording video, and/or group discussion
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Clinical Care Coordinator. Initial assessment prior to move in, 30 days after move in then quarterly.
What techniques does Brookdale Mandeville use to support memory care residents during mealtimes?
Dark tablecloths with light colored plates to increase visibility & appetite/ REFRESH- lavender scented towels to awaken the senses prior to meals/ We do offer dining assistance as well-Hand under or Hand over hand assistance
How does Brookdale Mandeville keep residents' families informed about their loved ones' health?
Our team of nurses and Clare Bridge manager have open communication with families
Describe the neighborhood around Brookdale Mandeville. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Residential neighborhood/ 2 miles from the Causeway Bridge
Is Brookdale Mandeville affiliated with a hospital if more care is needed?
No, we are a private pay assisted living and memory care community
Services and Amenities of Brookdale Mandeville
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Nurse On Staff: Available During Business Hours
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Book Clubs
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Resident Capacity: 99
- Respite Care
- Minimum Age: None
- Pets: No Pets
About Brookdale Mandeville
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Brookdale Mandeville
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