The Moorings of Arlington Heights
811 East Central Road,
Arlington Heights, Illinois 60005
4.4
(20 reviews)
$4,210
311 EDGEWATER DRIVE, Bloomingdale, IL 60108
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The Moorings of Arlington Heights
811 East Central Road,
Arlington Heights, Illinois 60005
4.4
(20 reviews)
$4,210
$8,533
$2,800
Pricing not available
2.18
(16 reviews)
Facility
1.9
Staff
2.1
Food
2.0
Activities
1.7
Value
1.6
Susie Lilla
5
|
August 7, 2023
My sister is a current resident. All I can say is that the staff has been wonderful. Things are never going to be perfect, but they are trying to help my sister. The staff is caring and attentive. When I visit, even on a weekend, all of the residents look clean and well groomed. My sisters case is a difficult one, but they are really making the best effort to treat her well and assist her. There may be glitches in the process, but the most important thing is staff is kind and understanding.
c.p.g
1
|
October 5, 2021
I would not recommend this facility to anyone friend or foe. There is no communication with the staff for any of your loved ones concerns. In my experience when calling the facility the phone would ring and no one would answer and if they did answer they would always say they would transfer you to a nurse on the floor and no one ever picked up the phone. When you did finally get a person they were very rude and not helpful or respectful of your concerns. In one phone call that I received at the end of the conversation they realized that they had called the wrong family. UNACCEPTABLE. This facility needs to be looked into and held accountable for the deplorable conditions they are providing to your loved ones and our elderly that should be treasured. STAY AWAY!! SHAME ON YOU! Hope this never happens to one of your loved ones.
Cconner
1
|
April 22, 2021
I would NOT recommend this facility to anyone. They do not respect or care for the residents or the residents families what so ever. I have been trying to call my MOTHER for over a week only to get a recorded meesage stating that "all circuits are busy at the facility I am trying to reach" This is UNACCEPTABLE!!! They keep the residents in their rooms at all times even for meals, they only allow visits during the week on M W F for 30 minutes and while you are visiting the a staff member is standing near by listening into your conversation during the visit like a guard in a prison. This is a despicable excuse for a facility that has been turned in numerous times. Not to mention most of their staff members are not vaccinated for covid-19. This place needs to be SHUT DOWN.
Shukran
5
|
February 24, 2021
My Husband is a long term resident in the Special Memory care unit. Though now he is non verbal, but he responds to the staff and takes them for family. The staff has familiarized themselves with his mannerisms and have fond ways to communicate and interact with him. I feel my husband is away but he is in good hands . Our family is Thankful to all the staff of West Surbaban Nursing Home.
marief715
1
|
January 4, 2021
I am appalled at the lack of care and respect you give the residents. Especially since the Covid virus. My sister messages me 3-4 times at least a day. Totally unacceptable treatment. I dont care that you are short handed, work it out. No reason a call light should be on over 2 hours. No reason you cant reach anyone by phone up to 2 hours. No reason a resident should lay in their own piss and not shower for 2-3 days or more. Days have gone by that they bring meals and dont sit the patient up to eat or give them their medication. This facility has been reported numerous times and will continue to do so. Shame on you , lets hope none of the staff ever have to live through something like this.
LisaD1294
1
|
June 11, 2020
STAY AWAY from this place if you care about your loved one. Mismanaged is an understatement. They hire day labor disguised as "nurses." They don't call you and you're lucky to get someone on the line if you call them. Never the same "nurse" twice. No phones in the patients rooms. They left my father sitting alone in filth for 3.5 weeks - no treatment, no shower, no bath, no therapy - NOTHING and now we just had to transport him to a hospital as he has developed life threatening infections from their lack of treatment and care. They are the lowest of the low as far as SN facilities go. I've hired a lawyer and reported them to the state.
Health
1.0
Overall
1.0
Quality
0.0
Staff
1.0
West Suburban Nursing & Rehab Center is a Senior Living provider in Bloomingdale, Illinois that offers residents Nursing Homes services. Contact West Suburban Nursing & Rehab Center for more details on services and rates.
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