$3,090
Heartland of Tamarac
5901 NORTHWEST 79TH AVENUE, Tamarac, FL 33321
1.77
(22 reviews)
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Reviews of Heartland of Tamarac in Tamarac, Florida
1.77
(22 reviews)
Facility
1.7
Staff
1.0
Food
1.7
Activities
1.0
Value
1.0
Jettberr
1
|
April 1, 2020
This place is run down. The TVs have a mind of their own the rooms have very poor lighting. The beds are old and lop-sided. And very uncomfortable. The staff is divided into 2 factions, Haitians and Jamaicans...So you do not cet any kind of decent attention...Complaining does nothing..I spoke with every head of every dept. at no avail. They protect their own.. The situation gets worse when there are no visitors.. The staff becomes more aggressive and even fight with patients.. Myself included, simply because I requested a new wheelchair because the one I had had a broken leg rest..One aide in particular was the most confrontational and would actually curse at you in her patois. Her name is Sharon...The food orders were never ever correct. Every single day of my 4 month stay I had to call the kitchen 3 times daily to rectify my meals...Physical therapy is staffed with mentally challenged people. So your level of therapy depended on weather they took their meds or not...This place recently had a name change. But it has become progressively worse..The way I see it it needs to be closed down and receive a complete overhaul to bring it up to modern standards. And then staffed with people who actually want to work and help other people.
normal american
1
|
March 7, 2018
Stay far away from this place. My mom arrived late in the evening by medical transport with myself and brother with her. She was wheeled into her room without any info given to any of us. First impression was we were a bother. The hallway buzzer was going off non-stop. Bright led overhead lights in the room. Furniture like I had when I was in my first apartment - old broken down junk. Trash on the floor for days. 'Doctor' came in a day later. Had wrong chart - wrong patient. Always a bother when needed help. Push the attendant button and the leaf time is at least 30 minutes. Therapy was a joke. Unless you stand and watch your loved ones and the staff is aware you are watching, they will work otherwise it is a waste. Security is non-existent. The kicker is the day before my mom was released I received the orientation and welcome packet from admissions! 20 days later. This place is a joke - avoid it PLEASE!!
suezano
1
|
December 22, 2017
Please Please DO NOT PUT YOUR RELATIVE IN THIS FACILITY IT IS HORRIBLE. It's a neat market; my mom is in this facility at the moment; they pay no attention to the patients. It's horrible if I can move my mom I would but at the moment I can't; they have one nurse and an aid for the 1st floor. Therapy is a joke they all are busy talking and playing it's sickening. Dialysis is a big joke they have the patient sitting in the hallway while the aides speak there language, and the patient screaming that they are cold. Like was said before the patient has to wait forever before anyone shows up to offer help. My mom sat in her wheelchair for hours until her feet were swollen, and she was hungry. I'm now speaking to someone about what I can do. I left a message for administration and she has yet to call. Worse every
protect your loved ones
1
|
October 25, 2017
This facility is a total nightmare. I came for a tour before my 84 yr old mother arrived. I was shown decent looking rooms on the first floor of the facility and even saw a dining room that didn't look to bad. Well surprise, surprise. It was a classic bait and swItch. The second floor where my mother was sent is the total opposite of what I was shown on the tour. They cram 2 people into a tiny room that would even be small for 1 person. The furniture looks as if it was purchased at a yard sale in a poor neighborhood. The chairs in the room are dirty. There are holes in the walls. None of the furniture matches. My mother's bed was broken and had to be repaired before she arrived. Now for the care. They have this thing called a call button. When you push the button for assistance, someone should come to the room, right ? Even thought her room was about 20 ft from the nurses station, when I pushed the call button for assistance, no one came. I was there for 90 minutes and no one ever came to the room. The health staff does not seem to care about helping patients. They don't like to be interrupted while texting on their phones or chatting with each other while looking at photos on their phones. I just hope those pictures aren't patients or they could face serious law suits. The cell phones should be banned. One time I went to the nurse's station and stood there for 5 minutes, (timed it), before someone finally asked if I needed help. They were too busy on their phones. Whenever you ask a question about care, the usual replies are, I'm busy or thats not my department. THEY JUST DON'T CARE ! The facility us very out dated with old furniture, the old box type televisions in some rooms. It's in need of a total remodel or better yet a tear down. PLEASE STAY AWAY FROM THIS FACILITY, THEY DONT CARE. FOR A SKILLED NURSING FACILITY, THEY HAVE UNSKILLED CARE. IF YOU LOVE YOUR RELATIVES, GO SOMEWHERE ELSE ! THEY DONT CARE ! RUN THE OTHER WAY. I would give them a "0" if I could.
Provider Response
KjO17
1
|
October 1, 2017
This was my first time visiting Heartland to see my 94 yr old mother in law. When we arrived, we were asked to sign in. My daughter noticed that patients 'room #'s' were in the book next to their names. She voiced her concern about the safety and privacy of patients since their room #'s were open to the public (receptionist rolled her eyes). When we entered my mother-in-laws room, it was dark and she was sitting in a wheelchair blankly starring at the wall. She said she had been waiting a long time for an aid to answer her call button. I pushed the call button and timed it...30 minutes later...NO ONE bothered to acknowledge her call. I went to the desk and no one was at the nurses station. I went there several more times and still no one was there. Her dinner finally arrived around 5:35 and there was NOTHING on the tray she'd eat (she can't have cheese & the sandwich had turkey, cheese and sauerkraut on it). Once again we tried to find someone, ANYONE to no avail so I sent my daughter out to buy her dinner. We asked the food service lady why they didn't have menus for patients to choose from and she said, "We do, didn't she get one?" No, she hasn't had one since she's been here. She said she'd get her one...it never came and again, no one answered the call button. I went to the nurses station and although the call button bell was CLEARLY 'dinging,' the nurse ignored it (she was too busy texting on her cell phone) until I interrupted her. Although they have dinning rooms, my mother-in-law was given her food trays in her room...she ate alone. When I spoke to other patients about this, they said you have to 'ask' to eat there. I did go into the 'activity room' to see if anything was going on, there were 6 or 7 men eating in there who appeared to be having a social hour. Most were long term 'residents' there. I walked around the facility l
Provider Response
Nonna123
2
|
September 9, 2017
Poor care. Call lights stay on forever! I had to keep leaving my mom's side to try and get help for her and each person I asked for help just kept passing the buck to someone else.
Provider Response
What you can do with Caring
Services and Amenities of Heartland of Tamarac in Tamarac, Florida
Health services
- Nurse On Staff: Onsite 24/7
General
- Resident Capacity: 151
Medicare
Health
2.0
Overall
2.0
Quality
4.0
Staff
4.0
About Heartland of Tamarac in Tamarac, Florida
Heartland of Tamarac is located in Tamarac, Florida, close to the Sawgrass Expressway that is lined with shopping centers and restaurants. It is within minutes of several medical centers and hospitals. Family members of residents describe the facility as immaculately clean with staff members that are very helpful and nice while providing excellent care for residents. Visitors note that there are many activities offered for residents such as bingo, cards, social hours and physical therapy. Residents can eat with each other in the dining area or opt for room service.
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