Hi there, I hope your day is going well. My name is Shawn, and I work at the Milestone Support Center (located in Vancouver, WA). I would first like to say that I am sorry about the experience you've had with this community. What you have described does not meet the expectations that we set for our communities. This review has been shared with regional and community leadership team. This community has received a large number of move-ins. We have been working diligently to ensure that we have enough staff on hand to make sure that each resident, and their families, are being taken care off. We only want staff members who have a passion for taking care of our residents. We pay our staff competitive wages for this industry in Florida. If you wish to provide any more details about your experience, please don't hesitate to send a private message on Facebook, placing a phone call, or visiting in person. We can take the information to the correct individuals. Thank you, and have a great rest of your day.